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LiveAgent vs Vision Helpdesk comparison

QualityUnit and Vision Helpdesk are both solutions in the Help Desk Software category. QualityUnit is ranked #37, while Vision Helpdesk is ranked #29. QualityUnit holds a 0.7% mindshare in HDS, compared to Vision Helpdesk’s 1.1% mindshare. Additionally, 100% of QualityUnit users are willing to recommend the solution, compared to 100% of Vision Helpdesk users who would recommend it.
LiveAgent
Read 2 LiveAgent reviews
  • 400 Views
  • 328 Comparison Views
100% willing to recommend
Vision Helpdesk
Read 3 Vision Helpdesk reviews
  • 480 Views
  • 336 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Vision Helpdesk and LiveAgent are customer support solutions competing in helpdesk management. LiveAgent potentially holds the advantage due to its extensive features and better value proposition from data insights.

Features: Vision Helpdesk provides a multi-channel support system, social media integration, and ticket management with automation capabilities. LiveAgent also offers these features but includes advanced integrations, real-time support, and call center functionalities. LiveAgent's broader range of tools suggests a more versatile solution for businesses needing diverse customer interaction channels.

Ease of Deployment and Customer Service: Vision Helpdesk ensures seamless integration with various platforms and offers smooth technical support, facilitating easy setup. LiveAgent shares a straightforward deployment process and stands out with exceptional customer service, characterized by quick response and personalized support, emphasizing efficiency in customer care.

Pricing and ROI: Vision Helpdesk follows competitive pricing strategies with transparent costs, making it affordable for startups and small businesses. LiveAgent is priced higher, justified by its additional features and enhanced service options, leading to increased ROI in the long term. Vision Helpdesk is cost-effective upfront, while LiveAgent offers greater value over time through comprehensive offerings and resulting financial returns.

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To learn more, read our detailed LiveAgent vs. Vision Helpdesk Report (Updated: September 2025).
Buyer's Guide
LiveAgent vs. Vision Helpdesk
September 2025
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Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LiveAgent
Ranking in Help Desk Software
37th
Ranking in IT Service Management (ITSM)
45th
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
2
Ranking in other categories
Knowledge Management Software (26th)
Vision Helpdesk
Ranking in Help Desk Software
29th
Ranking in IT Service Management (ITSM)
35th
Average Rating
10.0
Reviews Sentiment
7.1
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Help Desk Software category, the mindshare of LiveAgent is 0.7%, up from 0.4% compared to the previous year. The mindshare of Vision Helpdesk is 1.1%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software Market Share Distribution
ProductMarket Share (%)
Vision Helpdesk1.1%
LiveAgent0.7%
Other98.2%
Help Desk Software
 

Featured Reviews

OO
Prioritizes tasks and easily organizes messages and responses
I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.
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MF
The ​multi-company satellite help desk feature to manage our ticketing system for multiple domains is valuable for us.
Multi-company satellite help desk feature to manage our ticketing system for multiple domains more like a white-label support solution, and Blabby Feature use for internal staff communication We got Reseller Hosting , where we offer end use support to our reseller Clients, which is more of…
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Comparisons

JIRA Service Management vs LiveAgent Logo
JIRA Service Management vs LiveAgent
Compared 48% of the time
Zendesk vs LiveAgent Logo
Zendesk vs LiveAgent
Compared 30% of the time
Zoho Desk vs LiveAgent Logo
Zoho Desk vs LiveAgent
Compared 22% of the time
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SymphonyAI IT Service Management vs Vision Helpdesk Logo
SymphonyAI IT Service Management vs Vision Helpdesk
Compared 20% of the time
ManageEngine SupportCenter Plus vs Vision Helpdesk Logo
ManageEngine SupportCenter Plus vs Vision Helpdesk
Compared 14% of the time
Ivanti Neurons for ITSM vs Vision Helpdesk Logo
Ivanti Neurons for ITSM vs Vision Helpdesk
Compared 14% of the time
BeyondTrust Remote Support vs Vision Helpdesk Logo
BeyondTrust Remote Support vs Vision Helpdesk
Compared 13% of the time
C2 Atom vs Vision Helpdesk Logo
C2 Atom vs Vision Helpdesk
Compared 13% of the time
More Vision Helpdesk Competitors
 

Product Reports

Buyer's Guide
Help Desk Software
September 2025
LiveAgent reportDownload LiveAgent product report
Buyer's Guide
Help Desk Software
September 2025
Vision Helpdesk reportDownload Vision Helpdesk product report
 

Overview

LiveAgent is an AI-driven customer communication platform featuring a robust suite of tools designed to automate and optimize customer service operations.

LiveAgent accelerates response times and boosts productivity by leveraging AI technologies like the AI Chatbot and AI Answer Assistant. With easy integration, FlowHunt enhances FAQs handling, complex query escalation, lead generation, and multilingual support. These features are accessible on all current pricing plans, excluding legacy plans. AI Answer Assistant utilizes ChatGPT to craft polished email responses, significantly improving customer service quality.

What are the key features of LiveAgent?
  • AI Chatbot: Automates interactions, improves response times, reduces workloads.
  • FlowHunt Integration: Handles FAQs, escalates complex queries, supports multilingual interactions.
  • AI Answer Assistant: Utilizes ChatGPT for polished email responses, enhancing productivity.
What benefits should users consider?
  • Improved Efficiency: Streamlines operations, reduces agent workload.
  • Increased Satisfaction: Quick, personalized responses enhance customer experience.
  • Cost Reduction: Optimizes resources, lowering operational expenses.

LiveAgent is widely implemented across various industries, offering tailored solutions to enhance customer engagement and operational efficiency. Businesses in e-commerce, telecommunications, and healthcare benefit from its AI-driven automation, which streamlines communication processes and supports diverse client bases.

QualityUnit

Vision Helpdesk offers top-rated Customer Service Software tools: Help Desk Software, Multi-Company Help Desk, ITSM Service Desk Software & Live Chat Software. 

Vision Helpdesk is ITIL/ ITSM Complaint PINKVerify Certified - Highly Secure, Reliable, and Scalable. 

All products are available in SaaS and On-Premises versions. Trusted by 20000+ Companies since 2005 and Ranked as Top Customer Service Software's on various review websites.

Vision Helpdesk
 

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University
Riva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services, FederalBank, InvestIndia, StartupIndia,BankofKigali
Buyer's Guide
LiveAgent vs. Vision Helpdesk
September 2025
Free Report: LiveAgent vs. Vision Helpdesk
Find out what your peers are saying about LiveAgent vs. Vision Helpdesk and other solutions. Updated: September 2025.
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.