We performed a comparison between LiveAgent and SCSM based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Provides service level optimization."
"The most valuable feature was how the solution helped us to prioritize tasks."
"The most valuable feature is the reporting of incidents."
"It is one of the most stable solutions in the market."
"We use SCSM to manage all of our IT operations, including incident and service requests and problem management."
"I've used SCSM a lot, and its features are valuable."
"It is a simple solution that is easy to configure."
"The solution offers good productivity at a low price point."
"For our cloud-based deployment of SCSM, the Autopilot is the best feature."
"The most requested feature from our customers is the helpdesk ticketing system."
"Connection to other softwares could be improved."
"There are other products that are more popular."
"I have found SCSM not adequate enough to carry out some functions."
"The price of this solution is high and it needs to be cheaper."
"One of the disadvantages in this product is that the reporting module is not very easy. It requires SQL development skills, which not all customers or IT professionals have."
"The solution could be more simple. For example, it takes a lot of work to create reports. It runs on Microsoft SQL queries. Creating custom reports on ManageEngine takes less work from the administrator."
"Mobile application integration would be an improvement."
"Once we had an issue with a desktop download that would not open."
"We have had some issues with the SCSM on-premise deployment version in the imaging aspects."
"The logs and reporting-related features of the product have certain shortcomings where improvements are required."
Earn 20 points
LiveAgent is ranked 33rd in Help Desk Software while SCSM is ranked 14th in Help Desk Software with 23 reviews. LiveAgent is rated 8.0, while SCSM is rated 7.0. The top reviewer of LiveAgent writes "Service level optimization is key as is the integrated email and chat functions". On the other hand, the top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". LiveAgent is most compared with , whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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