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LiveAgent vs Quest Stat for Oracle E-Business Suite comparison

QualityUnit and Quest Software are both solutions in the IT Service Management (ITSM) category. QualityUnit is ranked #49, while Quest Software is ranked #19 with an average rating of 8.5. QualityUnit holds a 0.2% mindshare in ISM, compared to Quest Software’s 0.3% mindshare. Additionally, 100% of QualityUnit users are willing to recommend the solution, compared to 100% of Quest Software users who would recommend it.
LiveAgent
Read 2 LiveAgent reviews
  • 111 Views
  • 28 Comparison Views
100% willing to recommend
Quest Stat for Oracle E-Bus...
Read 2 Quest Stat for Oracle E-Business Suite reviews
  • 126 Views
  • 25 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

LiveAgent and Quest Stat for Oracle E-Business Suite compete in customer support efficiency and enterprise application management. LiveAgent has an advantage in pricing and support, while Quest Stat stands out for its robust features and value.

Features: LiveAgent provides ticketing, live chat, and call center capabilities, focusing on multi-channel support. Quest Stat specializes in Oracle application management, with features that streamline workflows, enhance data accuracy, and deep integration and automation capabilities.

Ease of Deployment and Customer Service: LiveAgent has a straightforward deployment model with intuitive interfaces and reliable customer service, facilitating quick implementation. Quest Stat, while more complex due to its focus on Oracle products, offers robust support for deployment in intricate Oracle environments.

Pricing and ROI: LiveAgent offers cost-efficient pricing tiers with quick ROI due to effective support. Quest Stat requires a higher initial investment but provides substantial ROI through advanced Oracle management capabilities. The decision between them depends on upfront costs versus long-term value.

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To learn more, read our detailed LiveAgent vs. Quest Stat for Oracle E-Business Suite Report (Updated: June 2025).
Buyer's Guide
LiveAgent vs. Quest Stat for Oracle E-Business Suite
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LiveAgent
Ranking in IT Service Management (ITSM)
49th
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
2
Ranking in other categories
Help Desk Software (38th), Knowledge Management Software (22nd)
Quest Stat for Oracle E-Bus...
Ranking in IT Service Management (ITSM)
19th
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the IT Service Management (ITSM) category, the mindshare of LiveAgent is 0.2%, down from 0.2% compared to the previous year. The mindshare of Quest Stat for Oracle E-Business Suite is 0.3%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

OO
Prioritizes tasks and easily organizes messages and responses
I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.
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Mohammed Ghonaim - PeerSpot reviewer
An user-friendly solution that enables business users to extract data in various formats
The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Provides service level optimization."
"The most valuable feature was how the solution helped us to prioritize tasks."
"The solution's technical support is very responsive."
"The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of business users."
 

Cons

"Connection to other softwares could be improved."
"There are other products that are more popular."
"The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger."
"I recommend enhancing the user interface to make the product more user-friendly for business users. Identifying queries that apply to Oracle technical assessments would be beneficial, particularly for Oracle E-Business Suite (EBS) or other specific ready-made packages."
 

Pricing and Cost Advice

Information not available
"The tool is cheap, but monthly subscriptions are a bit high."
"I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high."
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Questions from the Community

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What do you like most about Quest Stat for Oracle E-Business Suite?
The solution's technical support is very responsive.
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What is your experience regarding pricing and costs for Quest Stat for Oracle E-Business Suite?
I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high.
See all answers
What needs improvement with Quest Stat for Oracle E-Business Suite?
The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger.
See all answers
 

Comparisons

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Product Reports

Buyer's Guide
Help Desk Software
May 2025
LiveAgent reportDownload LiveAgent product report
Buyer's Guide
IT Service Management (ITSM)
May 2025
Quest Stat for Oracle E-Business Suite reportDownload Quest Stat for Oracle E-Business Suite product report
 

Overview

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

QualityUnit

Quest Stat for Oracle E-Business Suite streamlines change management and version control processes for Oracle E-Business Suite environments, making it an essential tool for companies seeking efficient and reliable management of application changes.

Focusing on managing changes within Oracle E-Business Suite, Quest Stat offers a robust framework for version control, ensuring that modifications are correctly deployed across environments. Its ability to track and maintain changes enhances collaboration among teams, reducing errors and downtimes. The tool is designed to support continuous integration and deployment practices, which are crucial for maintaining business continuity and efficiency. Users appreciate its capacity to handle complex change management tasks, though there is room for improvement in its integration capabilities with other systems.

What are the most important features of Quest Stat for Oracle E-Business Suite?
  • Change Management: Facilitates tracking and migrating application changes across environments.
  • Version Control: Maintains a history of changes to manage rollbacks and audits.
  • Integration Support: Connects with Oracle databases and application environments.
What benefits and ROI can you expect from using Quest Stat?
  • Reduced Downtime: Efficiently manages changes to minimize system downtime.
  • Improved Collaboration: Simplifies team interactions with clear version tracking.
  • Enhanced Auditing: Provides traceability and records for compliance purposes.

In industries such as finance, healthcare, and manufacturing, Quest Stat is implemented to support continuous operations where change management is crucial. Its functionality enables organizations to manage regulatory updates and system enhancements seamlessly, ensuring that business processes are uninterrupted and secure.

Quest Software
 

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University
Information Not Available
Buyer's Guide
LiveAgent vs. Quest Stat for Oracle E-Business Suite
June 2025
Free Report: LiveAgent vs. Quest Stat for Oracle E-Business Suite
Find out what your peers are saying about LiveAgent vs. Quest Stat for Oracle E-Business Suite and other solutions. Updated: June 2025.
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We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.