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LiveAgent vs OpenText Legal Knowledge Management comparison

QualityUnit and OpenText are both solutions in the Knowledge Management Software category. QualityUnit is ranked #24, while OpenText is ranked #31. QualityUnit holds a 1.1% mindshare in KMS, compared to OpenText’s 0.2% mindshare. Additionally, 100% of QualityUnit users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.
LiveAgent
Read 2 LiveAgent reviews
  • 273 Views
  • 71 Comparison Views
100% willing to recommend
OpenText Legal Knowledge Ma...
Read 1 OpenText Legal Knowledge Management review
  • 134 Views
  • 40 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 19, 2025

LiveAgent and OpenText Legal Knowledge Management are solutions competing in distinct product categories. OpenText is perceived as having the upper hand due to its comprehensive features.

Features: LiveAgent delivers real-time chat, ticketing, and smooth integration with communication channels, enhancing customer support through automation. OpenText provides advanced document management, robust search, and AI-driven insights, vital for legal operations. OpenText stands out specifically for legal use.

Ease of Deployment and Customer Service: LiveAgent ensures straightforward installation and supportive customer service for quick onboarding. OpenText offers significant functionality but may require complex setup and dedicated support for optimal use, making LiveAgent more suitable for fast deployment.

Pricing and ROI: LiveAgent is noted for its competitive pricing, offering great ROI for budget-friendly solutions. OpenText, with higher setup costs, delivers significant ROI for those prioritizing comprehensive legal management. LiveAgent remains cost-effective, while OpenText's feature depth is valuable for its audience.

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Buyer's Guide
Knowledge Management Software
July 2025
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Helped 862,543 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LiveAgent
Ranking in Knowledge Management Software
24th
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
2
Ranking in other categories
Help Desk Software (36th), IT Service Management (ITSM) (48th)
OpenText Legal Knowledge Ma...
Ranking in Knowledge Management Software
31st
Average Rating
10.0
Reviews Sentiment
6.5
Number of Reviews
1
Ranking in other categories
Indexing and Search (17th)
 

Mindshare comparison

As of July 2025, in the Knowledge Management Software category, the mindshare of LiveAgent is 1.1%, down from 1.7% compared to the previous year. The mindshare of OpenText Legal Knowledge Management is 0.2%, down from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Knowledge Management Software
 

Featured Reviews

OO
Prioritizes tasks and easily organizes messages and responses
I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.
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reviewer1719999 - PeerSpot reviewer
Frequent updates, highly stable, and robust
We have had thousands of users, the solution is highly scalable. We have had a large installation of OpenText Decisiv and there were approximately 6,000 users. The user's roles vary, such as records managers. Additionally, depending on the organization, a lot of our clients are in the federal government which they have different types of roles, but most of them are end-users. They're searching for documents or the records that are in their repository, there are document producers, but most people are searching.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Provides service level optimization."
"The most valuable feature was how the solution helped us to prioritize tasks."
"The most valuable feature of OpenText Decisiv is they are always improving."
 

Cons

"There are other products that are more popular."
"Connection to other softwares could be improved."
"OpenText Decisiv is difficult to do customization. They need to improve this."
 

Pricing and Cost Advice

Information not available
"The price of the solution can vary drastically because it depends on the modules that a client using. There is an additional cost of approximately 25% for maintenance."
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Comparisons

Zoho Desk vs LiveAgent Logo
Zoho Desk vs LiveAgent
Compared 52% of the time
Zendesk vs LiveAgent Logo
Zendesk vs LiveAgent
Compared 48% of the time
More LiveAgent Competitors
No data available
 

Product Reports

Buyer's Guide
Help Desk Software
June 2025
LiveAgent reportDownload LiveAgent product report
Buyer's Guide
Indexing and Search
June 2025
OpenText Legal Knowledge Management reportDownload OpenText Legal Knowledge Management product report
 

Overview

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

QualityUnit

OpenText Legal Knowledge Management offers a comprehensive solution for effectively managing legal information, empowering professionals with streamlined access and enhanced decision-making capabilities.

This platform enhances information governance by centralizing legal data, enabling efficient retrieval and storage. It provides a collaborative environment that supports legal teams in managing case files and resources, facilitating seamless knowledge sharing. The integration capabilities ensure smooth workflows and elevate productivity standards for legal departments.

What are the key features of OpenText Legal Knowledge Management?
  • Centralized Repository: Securely store and manage legal documents in one location.
  • Collaboration Tools: Enhance team communication with shared access and editing capabilities.
  • Advanced Search: Quickly retrieve relevant documents and cases using powerful search functions.
  • Integration: Seamlessly connects with existing legal and business applications.
What benefits should users expect when evaluating OpenText Legal Knowledge Management?
  • Increased Efficiency: Streamlined processes that save valuable time.
  • Improved Decision-Making: Access comprehensive data for informed legal strategies.
  • Cost Reduction: Optimize resource use and reduce document handling costs.
  • Enhanced Team Collaboration: Facilitate better workflow with integrated communication.

OpenText Legal Knowledge Management is implemented across industries like finance and healthcare, providing expertise in accessing critical legal documents while ensuring compliance and regulatory standards are met. Its versatility allows adaptation to industry-specific requirements, making it a valuable tool for diverse legal environments.

OpenText
 

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University
Hyatt
Buyer's Guide
Knowledge Management Software
July 2025
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