LiveAgent vs ManageEngine SupportCenter Plus comparison

QualityUnit and ManageEngine are both solutions in the Help Desk Software category. QualityUnit is ranked #37, while ManageEngine is ranked #23 with an average rating of 4.0. QualityUnit holds a 0.7% mindshare in HDS, compared to ManageEngine’s 1.3% mindshare. Additionally, 100% of QualityUnit users are willing to recommend the solution, compared to 66% of ManageEngine users who would recommend it.

LiveAgent

Read 2 LiveAgent reviews

400 Views
328 Comparison Views

100% willing to recommend

ManageEngine SupportCenter ...

Read 5 ManageEngine SupportCenter Plus reviews

414 Views
397 Comparison Views

66% willing to recommend

LiveAgent

ManageEngine SupportCenter ...

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 1, 2024

LiveAgent and ManageEngine SupportCenter Plus are competing in the field of customer support software. LiveAgent seems to have the upper hand for small to mid-sized businesses due to its ease of use and integration capabilities, while ManageEngine is more robust for larger enterprises with its advanced automation and asset management tools.

Features: LiveAgent features multichannel support, ticketing, and CRM integrations. ManageEngine SupportCenter Plus provides asset management, incident management, and change management tools suitable for enterprises.

Ease of Deployment and Customer Service: ManageEngine SupportCenter Plus is more complex in deployment due to its comprehensive features, while LiveAgent offers a simpler setup process. LiveAgent is known for responsive customer support, catering to businesses with fewer IT resources, whereas ManageEngine may need significant IT support.

Pricing and ROI: LiveAgent is cost-effective with flexible pricing plans and low setup costs, attractive for smaller budgets. ManageEngine SupportCenter Plus requires a higher initial investment due to its advanced features, with potential for higher ROI if organizational needs align with its capabilities.

To learn more, read our detailed LiveAgent vs. ManageEngine SupportCenter Plus Report (Updated: September 2025).

Buyer's Guide

LiveAgent vs. ManageEngine SupportCenter Plus

September 2025

Download the complete report

Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveAgent

Ranking in Help Desk Software

37th

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (45th), Knowledge Management Software (26th)

ManageEngine SupportCenter ...

Ranking in Help Desk Software

23rd

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Help Desk Software category, the mindshare of LiveAgent is 0.7%, up from 0.4% compared to the previous year. The mindshare of ManageEngine SupportCenter Plus is 1.3%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
ManageEngine SupportCenter Plus	1.3%
LiveAgent	0.7%
Other	98.0%

Help Desk Software

Featured Reviews

Ogechi O.

Assistant customer support manager

Prioritizes tasks and easily organizes messages and responses

I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.

Read full review

reviewer2650164

VP of IT at a aerospace/defense firm with 51-200 employees

Manual ticketing features hinder workflow, but cost-effective ticket management is ensured

We just use it because it's more trouble to rip it out than to replace it with a more expensive tool. I would not recommend this product to others. If budget is a concern, it might be suitable but it doesn’t excite. Hence, I would rate it a four out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature was how the solution helped us to prioritize tasks."

"Provides service level optimization."

"ManageEngine SupportCenter Plus works fine as a help desk software and is relatively inexpensive."

"We have found the reporting in this product to be very useful."

"Their tech support has been talking to us about expanding features like integrations with Microsoft Teams."

"The product is very scalable and stable when used as a help desk once it is built out."

"The most valuable features are the ITIL compliance and billing."

"The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like."

Cons

"There are other products that are more popular."

"Connection to other softwares could be improved."

"The business model for the company is to sell low and charge for customization, education or expertise."

"The tech support is terrible and that seems to be a part of their business plan."

"ManageEngine SupportCenter Plus could improve on workflow automation features."

"The product is very difficult to use and configure and requires specialists."

"I would like to see some kind of project management or portfolio management in a future version."

"They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately."

"There is no cloud-based version and it would be helpful if it were available."

Pricing and Cost Advice

Information not available

"The licensing fees depend on different criteria, including options and sizing."

"ManageEngine products will always be the lowest cost in category as that is part of their business model."

See which vendors are best for you

Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.

See recommendations

869,566 professionals have used our research since 2012.

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus is cheap, around two or three on a scale where ten is the most expensive.

See all answers

What needs improvement with ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus could improve on workflow automation features. Currently, everything is very manual, and there's no automated resolution of tickets. The emails ingested to create ti...

See all answers

What is your primary use case for ManageEngine SupportCenter Plus?

We use ManageEngine SupportCenter Plus primarily as a ticketing tool within our company.

See all answers

Comparisons

JIRA Service Management vs LiveAgent

Compared 48% of the time

Zendesk vs LiveAgent

Compared 30% of the time

Zoho Desk vs LiveAgent

Compared 22% of the time

More LiveAgent Competitors

Vision Helpdesk vs ManageEngine SupportCenter Plus

Compared 27% of the time

ManageEngine ServiceDesk Plus vs ManageEngine SupportCenter Plus

Compared 26% of the time

ServiceNow vs ManageEngine SupportCenter Plus

Compared 17% of the time

Zoho Desk vs ManageEngine SupportCenter Plus

Compared 16% of the time

BMC Helix ITSM vs ManageEngine SupportCenter Plus

Compared 14% of the time

More ManageEngine SupportCenter Plus Competitors

Product Reports

Buyer's Guide

Help Desk Software

September 2025

Download LiveAgent product report

Buyer's Guide

Help Desk Software

September 2025

Download ManageEngine SupportCenter Plus product report

Overview

LiveAgent is an AI-driven customer communication platform featuring a robust suite of tools designed to automate and optimize customer service operations.

LiveAgent accelerates response times and boosts productivity by leveraging AI technologies like the AI Chatbot and AI Answer Assistant. With easy integration, FlowHunt enhances FAQs handling, complex query escalation, lead generation, and multilingual support. These features are accessible on all current pricing plans, excluding legacy plans. AI Answer Assistant utilizes ChatGPT to craft polished email responses, significantly improving customer service quality.

What are the key features of LiveAgent?

AI Chatbot: Automates interactions, improves response times, reduces workloads.
FlowHunt Integration: Handles FAQs, escalates complex queries, supports multilingual interactions.
AI Answer Assistant: Utilizes ChatGPT for polished email responses, enhancing productivity.

What benefits should users consider?

Improved Efficiency: Streamlines operations, reduces agent workload.
Increased Satisfaction: Quick, personalized responses enhance customer experience.
Cost Reduction: Optimizes resources, lowering operational expenses.

LiveAgent is widely implemented across various industries, offering tailored solutions to enhance customer engagement and operational efficiency. Businesses in e-commerce, telecommunications, and healthcare benefit from its AI-driven automation, which streamlines communication processes and supports diverse client bases.

QualityUnit

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

ManageEngine

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University

Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems

Buyer's Guide

LiveAgent vs. ManageEngine SupportCenter Plus

September 2025

Free Report: LiveAgent vs. ManageEngine SupportCenter Plus

Find out what your peers are saying about LiveAgent vs. ManageEngine SupportCenter Plus and other solutions. Updated: September 2025.

DOWNLOAD NOW

869,566 professionals have used our research since 2012.

See our LiveAgent vs. ManageEngine SupportCenter Plus report.

See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.