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Liferay Digital Experience Platform vs SuccessKPI comparison

Liferay and SuccessKPI are both solutions in the AI Customer Experience Personalization category. Liferay is ranked #32 with an average rating of 9.0, while SuccessKPI is ranked #16 with an average rating of 10.0. Liferay holds a 0.6% mindshare in ACEP, compared to SuccessKPI’s 0.9% mindshare. Additionally, 91% of Liferay users are willing to recommend the solution, compared to 100% of SuccessKPI users who would recommend it.
Liferay Digital Experience ...
Read 45 Liferay Digital Experience Platform reviews
  • 3,178 Views
  • 159 Comparison Views
91% willing to recommend
SuccessKPI
Read 1 SuccessKPI review
  • 860 Views
  • 155 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Liferay Digital Experience Platform and SuccessKPI based on real PeerSpot user reviews.

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To learn more, read our detailed AI Customer Experience Personalization Report (Updated: April 2026).
Buyer's Guide
AI Customer Experience Personalization
April 2026
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Helped 886,426 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Liferay Digital Experience ...
Ranking in AI Customer Experience Personalization
32nd
Average Rating
8.0
Number of Reviews
45
Ranking in other categories
Web Content Management (6th), Corporate Portals (Enterprise Information Portals) (3rd), Digital Experience Platforms (DXP) (2nd)
SuccessKPI
Ranking in AI Customer Experience Personalization
16th
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
AI Quality Assurance (1st)
 

Mindshare comparison

As of April 2026, in the AI Customer Experience Personalization category, the mindshare of Liferay Digital Experience Platform is 0.6%. The mindshare of SuccessKPI is 0.9%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI Customer Experience Personalization Mindshare Distribution
ProductMindshare (%)
SuccessKPI0.9%
Liferay Digital Experience Platform0.6%
Other98.5%
AI Customer Experience Personalization
 

Featured Reviews

PR
PratyushRaj
E-Governance Head at Creant Technologies
Optimizing digital presence with customizable design and seamless integration
The main benefits that Liferay Digital Experience Platform brings to the table are numerous. First is rapid application development and many features. Features such as content management and document management make your life easy; workflow management is also present. Workflow can be designed and derived. Form development and everything is very smooth and easy to deliver to the end customer, and you can find many features in one box. You have blogs, wikis, and everything with out-of-box functionality. My experience with actionable insights is positive; they help in refining content strategies. The content creation is helpful. For external content creation, I use headless CMS APIs for Liferay Digital Experience Platform, and headless APIs for content creation are also available. My thoughts on the integration capabilities are that integration is seamless. You have headless APIs where you can integrate seamlessly with any other application such as LDAP or SSO, or you can also integrate with different external systems. You have an SAP connector; everything is available. Liferay Digital Experience Platform's open source flexibility has helped in customizing functionalities for the specific needs of my customers as it is a highly flexible application that can be optimized. My advice for other organizations considering Liferay Digital Experience Platform is that if it's available, we need to improve on the performance, which is currently what we are seeing. Otherwise, earlier Service Builder was acceptable. On a scale of 1-10, I rate Liferay Digital Experience Platform a 9.
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Terry Lang - PeerSpot reviewer
Terry Lang
Director of Customer Experience at Edcor Data Services LLC
Balanced scorecards have transformed daily agent self-management and improved quality bonuses
The best features of SuccessKPI are being able to use your base call center data and import other data from other sources easily to combine all of those into the business analytics tool, and it surfaces these in basic reports, dashboards, dossiers, graphs, and charts; there are dozens of different ways that you can surface that data. SuccessKPI has impacted my organization positively by allowing my agents to guide their own quality and manage their quality on a daily basis based upon the feedback that the system is giving them, and we have become so reliant on it that we actually use that report as the foundation for the quarterly quality bonus that my agents have, so they are able to manage and monitor their progress towards their quarterly quality bonus based on the statistics that we surface. One of the key things that we have seen is that our agents, especially our newer agents, are able to monitor their progress as they become more proficient with the different policies, procedures, and processes that our clients require on the telephone, and they can see that as it is surfaced in their balanced scorecard on a daily basis.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has a built-in WCMS (web content management system) and provides the ability to develop complex portlet-based web applications, which is valuable because it is Java/Java EE-based and open source."
"Architecture is so good that you can fit many organizational structures into Liferay."
"Manageability is very good and probably the most valuable part of a tool of this type. There is a little more of a learning curve than you have with a simple tool, but a business user can learn to manage the system as an administrator very easily."
"Initial setup is as easy as downloading, unpacking and starting."
"From enterprise intranet website requirements to a public facing website that receives heavy traffic, Liferay passes all tests and checks off your requirements."
"Liferay Digital Experience Platform has helped us optimize our digital presence and deliver rapid application development, every customer is happy, and they are giving us repeat orders for whatever we have delivered on Liferay Digital Experience Platform."
"We like Likeray because it's a secure platform."
"Compared to other platforms the initial setup is not very complex."
More Liferay Digital Experience Platform pros
"SuccessKPI has impacted my organization positively by allowing my agents to guide their own quality and manage their quality on a daily basis based upon the feedback that the system is giving them, and we have become so reliant on it that we actually use that report as the foundation for the quarterly quality bonus that my agents have, so they are able to manage and monitor their progress towards their quarterly quality bonus based on the statistics that we surface."
 

Cons

"There are still some parts where Liferay can improve: Document library: Allow you to view and preview all popular types of files Auditing capability"
"There are several areas that need improvement: The core code base needs refactoring."
"Yes we faced many issues during production deployment and specially performance tuning and best suppoprt architecture."
"It could be improved in terms of adding filters to some of the rules. Therefore, you can retain how long a document would need to stay in an archive."
"Social areas and capabilities need improvement."
"We had a number of issues with stability, but we found solutions from the community or in patches for the enterprise edition."
"Major upgrades switch the Liferay framework core structure dramatically in EVERY occasion."
"Setup was not straightforward. The Community Edition was a bit complicated and they should fix the code."
More Liferay Digital Experience Platform cons
"The ability to use the data and analytics tool with SuccessKPI can be a bit cumbersome to learn at first if you do not have a background in using any business intelligence tools, but once you learn it, it is a very robust tool."
 

Pricing and Cost Advice

"Licensing costs can be very expensive."
"Their pricing model should be modified to include per user options instead of just servers/cores, etc."
"It's an open-source structure. Other costs are for professional services to integrate Liferay to other existing systems."
"It is a bit expensive."
"The product is neither cheap nor expensive. What Liferay Digital Experience Platform offers at its current price can be considered something that is worth the money."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
9%
Construction Company
7%
Manufacturing Company
6%
Construction Company
40%
Insurance Company
21%
Outsourcing Company
11%
Educational Organization
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise8
Large Enterprise23
No data available
 

Questions from the Community

What is the best feature of Liferay?
A tricky question because it'd depend on what your focus will be on Liferay as a digital experience platform. I mean, if for me the experience management is the best feature, for someone with diff...
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Is Liferay suitable for complete beginners?
A non-developer here, and frankly, a little bit of a tech beginner in general. My company branched out into digital experience a bit later than we should have but picking Liferay as a DXP was one o...
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What is Liferay’s capacity for backup?
Yes, I think you can trust the cloud feature of Liferay pretty well. It gives you the option to back up your data as well as restore it and that's pretty vital for any digital experience platform....
See all answers
What needs improvement with SuccessKPI?
The ability to use the data and analytics tool with SuccessKPI can be a bit cumbersome to learn at first if you do not have a background in using any business intelligence tools, but once you learn...
See all answers
What is your primary use case for SuccessKPI?
We use Amazon Connect as our telephony system, and it does not come with a native statistics tool, so we use SuccessKPI's data and analytics platform to surface our Amazon Connect data streams. Suc...
See all answers
What advice do you have for others considering SuccessKPI?
SuccessKPI is deployed in my organization as a private cloud deployment. SuccessKPI is deployed in the Amazon Web Services, the AWS ecosphere. I purchased SuccessKPI through the AWS Marketplace. Th...
See all answers
 

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Product Reports

Buyer's Guide
Liferay Digital Experience Platform
March 2026
Liferay Digital Experience Platform reportDownload Liferay Digital Experience Platform product report
Buyer's Guide
AI Customer Experience Personalization
April 2026
SuccessKPI reportDownload SuccessKPI product report
 

Also Known As

Liferay DXP
No data available
 

Overview

Liferay is a top-ranking digital experience platform used by companies in industries such as financial services, manufacturing, and energy and utilities. This product allows companies to initiate highly personalized digital experiences through mobile, social, and web. Organizations can use Liferay DXP for customer, partner, supplier, or employee portals, as well as integrational platforms, taking advantage of the platform's many customization options to suit their needs completely. The Liferay Experience Cloud offers companies the ability to use the Liferay DXP to build their own digital experiences, as well as to use it as a fully managed cloud platform, including options for self-management and self-hosting.

Liferay Digital Experience Platform Features

Liferay Digital Experience Platform provides various features in the following categories:

  • Identity management and access control (application security): These features include identity management support, user management, service access policies, and personal data management.

  • Platform services: Clustering and performance monitoring, auditing and optimization, back-end APIs, dynamic virtual hosting, site and search administration, and single-page applications.
  • Integration and interoperability: The features in this category include integration framework, developer studio, front-end toolkits, IntelliJ IDEA Plugin, Liferay connected services (LCS), Liferay marketplace and workspace, and Blade CLI.

  • Collaboration and social: Blogs, knowledge base, social networking, wiki, forums, message boards, calendar, AlloyEditor, inline image editor, and polls, among other features.

  • Forms, workflow, and business process automation: Features include forms, validation, field library, various types of form entries, data provider integration, and several other features.
  • Content management: Vast array of features for companies to take advantage of when preparing and publishing different types of content, including text and images.

  • Experience management: The features in the experience management category include building pages through fragments and editors for them, various widgets, as well as templates for pages, and SEO-friendly updates.

  • Segmentation and personalization: These features are designed for the full personalization of the platform in order to reach different types of customers and appeal to their individual needs regarding the company that is using Liferay.

  • Multichannel support: The features in multichannel support include APIs, adaptive media, and responsive design, providing companies with the ability to apply Liferay's full customization to their digital experience platform's design and function.

  • Search: Liferay Digital Experience Platforms provide various features for search integrations, multi-language search, and options for filtering and sorting.

  • Analytics and optimization: A crucial part of every digital experience platform is the analytics option for companies to monitor the data of their users and, based on it, improve their approach. That is why Liferay Digital Experience Platform provides five different analytics features.

  • Cloud capability: To provide companies with the best possible experience, Liferay offers various features regarding the proper operation of the platforms, including real-time alerts, monitoring, and options for backup and restoration.

Liferay Digital Experience Platform Benefits

Liferay Digital Experience Platform offers the following benefits:

Liferay
SuccessKPI is a leading contact center intelligence and analytics platform that empowers executives, managers, and agents to deliver a great customer experience. SuccessKPI provides visibility of all customer interactions across channels throughout the contact center with over 180 pre-built data connectors. Our platform uses AI to create actions from insights to improve operational efficiency, enforce adherence to compliance and coaching processes, and increase agent retention. Leading companies like Banner Health, Palo Alto Networks, Grupo Multi, and many more trust SuccessKPI to unlock contact center intelligence.
SuccessKPI
 

Sample Customers

Adidas, Carrefour, Cisco Systems, Danone, Fujitsu, Lufthansa Flight Training, Siemens, Société Générale and the United Nations
Information Not Available
Buyer's Guide
AI Customer Experience Personalization
April 2026
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