Kaseya IT Center vs Microsoft Configuration Manager comparison

Kaseya IT Center vs. Microsoft Configuration Manager

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Helped 864,053 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kaseya IT Center

Ranking in Server Monitoring

21st

Average Rating

7.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Microsoft Configuration Man...

Ranking in Server Monitoring

7th

Average Rating

8.2

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Configuration Management (4th), Patch Management (1st)

Mindshare comparison

As of August 2025, in the Server Monitoring category, the mindshare of Kaseya IT Center is 0.3%, up from 0.2% compared to the previous year. The mindshare of Microsoft Configuration Manager is 5.2%, down from 7.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

ShaheenKapery

Solutions Architect at Altron

Improved our IT efficiency and problem resolution capabilities but MDM integration needs improvement

A lot of it is the ability to tell me what the problem is, even if it's a hardware or software error. The diagnosis is really nice, and it's enough for my technician to arrive with the right parts to fix it the first time. We don't need that extra truck roll. The fact that it can tell us which part to take with us, the most likely part that we need to replace, is a huge benefit. From an internal IT perspective, the integrations are really easy. Most of them can be done by even a tier-one technician. It's very straightforward: you click where it tells you to click, you do what it tells you to do, and it works.

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MikeNelson2

IT Infrastructure Coordinator at NSW Government

Deployment recovery works well but requires configuration improvements

While I do not use the product frequently, many issues were due to configuration rather than the product itself. I cannot give an exact recommendation as it is not my area of responsibility. The team that uses it finds it adequate. It is presently good enough for us not to investigate other options. Overall, I rate the product a six out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's technical support is good."

"The stability is good. Our systems have been up for over two years without any stability issues."

"It is a product that is very easy to learn."

"The most valuable feature is the graphical-based reports of software updates that have been successful, the ones that have failed, and a summary of where the failures are what security breaches may occur."

"Microsoft Endpoint Configuration Manager is valuable in keeping our systems updated. We are able to send updates to all the systems. Additionally, the Intune integration is helpful."

"We have found the scalability to be quite good."

"It is easy to install, and quick to deploy."

"Technical support is very helpful and very responsive."

"Patching is the main feature because SCCM is made to control the entire environment without manually interpreting. So it is good to use for patching."

"The initial setup is straightforward and not too complicated."

"The most valuable feature of Microsoft Endpoint Configuration Manager is the software deployment. Additionally, Microsoft integrates most of the other solutions well with one another."

More Microsoft Configuration Manager pros

Cons

"I would like to see MDM integration improved."

"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."

"At times, there is degradation in performance."

"There should probably be better remote support. They should also continue to improve on patch management, patching, and creating or turning products in software into deployable apps."

"This solution should be simpler, and more consistent across modules/sections."

"The assets have reached their end-of-life, and patching them is a complex and laborious task. It would be highly advantageous if there were an integrated solution that provided distinct options for each end-of-life asset, streamlining the process and facilitating comprehension."

"It does seem a bit buggy from time to time."

"SCCM does not scale well, which is one of the reasons we are not going to continue to use it."

"It is not easy to get good technical support, especially at level one."

"The solution is on-premises. The cloud version of the product, if a person needs to be on the cloud, would be InTune, which already exists as an option. SCCM doesn't need to offer cloud features for this reason."

"SCCM can improve on third-party application support."

More Microsoft Configuration Manager cons

Pricing and Cost Advice

"Pricing is okay and negotiable."

"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."

"Pricing and licensing are horrible. You have to not look at dollar value to use SCCM. It's super-duper expensive but it works. The acquisition cost is expensive, it's labor-intensive. But it works."

"The solution operates on a licensing model that can be expensive."

"Pricing and licensing are a downside of SCCM. It's expensive. I'd have to confirm this, but I think they changed the licensing to core-based instead of socket-based. It's not cheap, because you have to buy the software, you have to buy SQL. Another thing we learned from talking to Microsoft is that they provide you a license for SQL if you run it on the same box as the primary server. If you run it outside that box, you have to buy SQL. Microsoft does recommend you running it on the same box because of performance. But then, in order to run SQL, SCCM, and everything on the same box, you better have some resources. It's an expensive solution. There's no doubt about it."

"The price is competitive and reasonable."

"As far as I know, it is an annual operating expense license."

"When you compare this solution with other tools in the market you might actually find a lot of variation in the pricing and that's why people opt for the other tools rather than Microsoft tools."

"For enterprises, there is an annual license required to use this solution. The price of the solution could be cheaper. However, this is mostly because of the exchange rate from the dollar to the Nigerian currency."

"There is an annual license needed to use the solution."

More Microsoft Configuration Manager pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

12%

Government

11%

Computer Software Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Kaseya IT Center?

The solution's technical support is good.

What needs improvement with Kaseya IT Center?

I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...

What is your primary use case for Kaseya IT Center?

So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...

How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?

Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that the set up will take depends on the kind of technical architecture that your org...

How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?

ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily a...

What do you like most about SCCM?

One of the standout features of SCCM is its application management capabilities. It allows us to create packages efficiently and deploy them to specific groups within our network. This streamlined ...

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Product Reports

Server Monitoring

Download Kaseya IT Center product report

Microsoft Configuration Manager

Download Microsoft Configuration Manager product report

Also Known As

IT Center

Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM )

Overview

IT Center overcome IT complexity and manage your entire IT environment to improve service quality, increase efficiency, and deliver new services rapidly and securely. IT Center is a comprehensive IT management solution that allows IT departments and Managed Service Providers (MSPs) to centrally manage and automate all of IT, from a single console.

Kaseya

Microsoft Configuration Manager helps IT manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving employees access to corporate applications on the devices that they choose. When Configuration Manager is integrated with Microsoft Intune, you can manage corporate-connected PCs and Macs along with cloud-based mobile devices running Windows, iOS, and Android, all from a single management console.

New features of Configuration Manager, such as the support of Windows 10 in-place upgrade, co-management with Microsoft Intune, Windows 10 and Microsoft 365 Apps for enterprise Servicing Dashboard, integration with Windows Update for Business, and more make deploying and managing Windows easier than ever before.

Microsoft

Sample Customers

1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters

Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad

Kaseya IT Center vs. Microsoft Configuration Manager