Kaseya IT Center vs Microsoft Configuration Manager comparison

Kaseya and Microsoft are both solutions in the Server Monitoring category. Kaseya is ranked #20 with an average rating of 7.5, while Microsoft is ranked #7 with an average rating of 8.0. Kaseya holds a 0.3% mindshare in SM, compared to Microsoft’s 5.4% mindshare. Additionally, 100% of Kaseya users are willing to recommend the solution, compared to 90% of Microsoft users who would recommend it.

Kaseya IT Center

Read 4 Kaseya IT Center reviews

130 Views
23 Comparison Views

100% willing to recommend

Microsoft Configuration Man...

Read 81 Microsoft Configuration Manager reviews

2,014 Views
139 Comparison Views

90% willing to recommend

Kaseya IT Center

Microsoft Configuration Man...

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Executive SummaryUpdated on Jun 15, 2025

Microsoft Configuration Manager and Kaseya IT Center compete in IT management solutions. Microsoft Configuration Manager excels in pricing and support, whereas Kaseya IT Center stands out in feature richness and customer satisfaction.

Features: Microsoft Configuration Manager offers comprehensive endpoint management, software distribution, and security capabilities. Kaseya IT Center provides advanced remote monitoring, ticketing, and automation, offering versatility for various IT needs.

Room for Improvement: Microsoft Configuration Manager could streamline its complexity for faster deployment and improve feature integration for non-Microsoft environments. Kaseya IT Center can enhance international support services, broaden analytics, and improve scalability for larger enterprises.

Ease of Deployment and Customer Service: Microsoft Configuration Manager requires significant setup time due to its complexity but integrates well with Microsoft products, benefiting existing users. Kaseya IT Center is notable for its smooth deployment and strong customer service, enhancing user experience.

Pricing and ROI: Microsoft Configuration Manager has higher setup costs due to extensive infrastructure needs but delivers substantial ROI through effective large-scale network management. Kaseya IT Center offers cost-effective entry with quicker returns, appealing to those needing adaptable and scalable solutions.

To learn more, read our detailed Kaseya IT Center vs. Microsoft Configuration Manager Report (Updated: June 2025).

Buyer's Guide

Kaseya IT Center vs. Microsoft Configuration Manager

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kaseya IT Center

Ranking in Server Monitoring

20th

Average Rating

7.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Microsoft Configuration Man...

Ranking in Server Monitoring

7th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Configuration Management (4th), Patch Management (1st)

Mindshare comparison

As of June 2025, in the Server Monitoring category, the mindshare of Kaseya IT Center is 0.3%, up from 0.3% compared to the previous year. The mindshare of Microsoft Configuration Manager is 5.4%, down from 8.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

ShaheenKapery

Solutions Architect at Altron

Improved our IT efficiency and problem resolution capabilities but MDM integration needs improvement

A lot of it is the ability to tell me what the problem is, even if it's a hardware or software error. The diagnosis is really nice, and it's enough for my technician to arrive with the right parts to fix it the first time. We don't need that extra truck roll. The fact that it can tell us which part to take with us, the most likely part that we need to replace, is a huge benefit. From an internal IT perspective, the integrations are really easy. Most of them can be done by even a tier-one technician. It's very straightforward: you click where it tells you to click, you do what it tells you to do, and it works.

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MikeNelson2

IT Infrastructure Coordinator at NSW Government

Deployment recovery works well but requires configuration improvements

While I do not use the product frequently, many issues were due to configuration rather than the product itself. I cannot give an exact recommendation as it is not my area of responsibility. The team that uses it finds it adequate. It is presently good enough for us not to investigate other options. Overall, I rate the product a six out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The stability is good. Our systems have been up for over two years without any stability issues."

"The solution's technical support is good."

"It is a product that is very easy to learn."

"We are happy with the collaboration of SCCM with Patch My PC, which allows us to do patch work."

"Microsoft Configuration Manager gives different tools in one solution."

"Microsoft has done a good job with authentication solutions, such as single sign-on, or open authentication."

"Patching is very effective and reporting is very good."

"This has made the management of our environment easier."

"One of the standout features of SCCM is its application management capabilities. It allows us to create packages efficiently and deploy them to specific groups within our network. This streamlined process has significantly improved our software distribution workflows."

"The scalability to deploy the package."

"The most valuable feature of this solution is its ability to deploy patches to nearly all applications."

More Microsoft Configuration Manager pros

Cons

"At times, there is degradation in performance."

"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."

"I would like to see MDM integration improved."

"With Microsoft Premier Support, you get what you pay for. There's Third Tier Support that you pay for. If you pay for that, you get excellent support, and if you don't pay for that, then you get the less experienced staff."

"I'm looking for a single solution for all discovery needs. It fulfills about 40% of the requirements, and I'd like to see the other 60% so that I don't have to keep doing this."

"Cloud-based improvements need to be better managed."

"In terms of scalability, I believe there's room for improvement. While SCCM is capable of handling our current needs effectively, scalability could be enhanced to accommodate future growth and larger deployments."

"The solution is on-premises. The cloud version of the product, if a person needs to be on the cloud, would be InTune, which already exists as an option. SCCM doesn't need to offer cloud features for this reason."

"I would like to see an agentless version of the solution."

"The solution does not support remote devices so the CMG is still required."

"Initial setup was complex. There's a lot that goes into it."

More Microsoft Configuration Manager cons

Pricing and Cost Advice

"Pricing is okay and negotiable."

"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."

"As far as I know, it is an annual operating expense license."

"Along with buying a license for MECM, we also have to buy a service called CMG (Cloud Management Gateway) which is a virtual machine in the cloud with which you can link your MECM to the Azure tenant so as to manage teleworkers."

"We use the tool's free license. It is expensive."

"The licensing is good because they have various options, depending on what you are looking for."

"SCCM comes with its own version of SQL Server. If you use that SQL Server with SCCM and don't use it for another applications than you get an SQL Server for free."

"I rate the price of Microsoft Endpoint Configuration Manager an eight out of ten."

"The price model is different for every client."

"Presently, I am using a free trial version."

More Microsoft Configuration Manager pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

12%

Computer Software Company

11%

Government

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Kaseya IT Center?

The solution's technical support is good.

See all answers

What needs improvement with Kaseya IT Center?

I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...

See all answers

What is your primary use case for Kaseya IT Center?

So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...

See all answers

How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?

Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that the set up will take depends on the kind of technical architecture that your org...

See all answers

How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?

ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily a...

See all answers

What do you like most about SCCM?

One of the standout features of SCCM is its application management capabilities. It allows us to create packages efficiently and deploy them to specific groups within our network. This streamlined ...

See all answers

Comparisons

No data available

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Product Reports

Buyer's Guide

Server Monitoring

June 2025

Download Kaseya IT Center product report

Buyer's Guide

Microsoft Configuration Manager

May 2025

Download Microsoft Configuration Manager product report

Also Known As

IT Center

Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM )

Overview

IT Center overcome IT complexity and manage your entire IT environment to improve service quality, increase efficiency, and deliver new services rapidly and securely. IT Center is a comprehensive IT management solution that allows IT departments and Managed Service Providers (MSPs) to centrally manage and automate all of IT, from a single console.

Kaseya

Microsoft Configuration Manager helps IT manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving employees access to corporate applications on the devices that they choose. When Configuration Manager is integrated with Microsoft Intune, you can manage corporate-connected PCs and Macs along with cloud-based mobile devices running Windows, iOS, and Android, all from a single management console.

New features of Configuration Manager, such as the support of Windows 10 in-place upgrade, co-management with Microsoft Intune, Windows 10 and Microsoft 365 Apps for enterprise Servicing Dashboard, integration with Windows Update for Business, and more make deploying and managing Windows easier than ever before.

Microsoft

Sample Customers

1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters

Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad

Buyer's Guide

Kaseya IT Center vs. Microsoft Configuration Manager

June 2025

Free Report: Kaseya IT Center vs. Microsoft Configuration Manager

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