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Kaseya IT Center vs Microsoft Configuration Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Kaseya IT Center
Ranking in Server Monitoring
20th
Average Rating
7.8
Reviews Sentiment
7.4
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Microsoft Configuration Man...
Ranking in Server Monitoring
6th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
84
Ranking in other categories
Software Distribution (1st), Configuration Management (3rd), Patch Management (1st)
 

Mindshare comparison

As of September 2025, in the Server Monitoring category, the mindshare of Kaseya IT Center is 0.5%, up from 0.2% compared to the previous year. The mindshare of Microsoft Configuration Manager is 5.3%, down from 7.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring Market Share Distribution
ProductMarket Share (%)
Microsoft Configuration Manager5.3%
Kaseya IT Center0.5%
Other94.2%
Server Monitoring
 

Featured Reviews

ShaheenKapery - PeerSpot reviewer
Improved our IT efficiency and problem resolution capabilities but MDM integration needs improvement
A lot of it is the ability to tell me what the problem is, even if it's a hardware or software error. The diagnosis is really nice, and it's enough for my technician to arrive with the right parts to fix it the first time. We don't need that extra truck roll. The fact that it can tell us which part to take with us, the most likely part that we need to replace, is a huge benefit. From an internal IT perspective, the integrations are really easy. Most of them can be done by even a tier-one technician. It's very straightforward: you click where it tells you to click, you do what it tells you to do, and it works.
JunedBedrekar - PeerSpot reviewer
Have effectively deployed patches and applications while integrating with cloud solutions
The features I find most valuable in Microsoft Configuration Manager are replication and scripting. If I want to get a fetch report for anything, such as hardware-related issues or group policy-related issues, I need to fetch the report by using SCCM's scripting language and remediation part. The inventory collection features of Microsoft Configuration Manager are good because we always prefer the inventory. We do it by using the script language. We use remote management capabilities in Microsoft Configuration Manager. Remote management capabilities are useful if the user is not providing access; we can use the backend users to update the group policy and sync the devices. These are the main features we require.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The stability is good. Our systems have been up for over two years without any stability issues."
"It is a product that is very easy to learn."
"The solution's technical support is good."
"The most valuable features are Remote Connect, SUP, Cloud functionality, Report, Query, and third-party patching."
"We have found the scalability to be quite good."
"Provides great insight into the functionalities of the data scope."
"We are happy with the collaboration of SCCM with Patch My PC, which allows us to do patch work."
"Microsoft Configuration Manager helps with patch management."
"Patching is the main feature because SCCM is made to control the entire environment without manually interpreting. So it is good to use for patching."
"SCCM does everything from A to Z for a Windows operating system."
"This has made the management of our environment easier."
 

Cons

"At times, there is degradation in performance."
"I would like to see MDM integration improved."
"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."
"On some hardware, we'd like an easier way to get peripherals attached."
"Managing role-based access control within Microsoft Configuration Manager was not helpful because we had other identity management solutions specifically designated for identity management."
"This solution should be simpler, and more consistent across modules/sections."
"There is a reboot issue with the patching. Sometimes, if patching runs into any issue whatsoever, it doesn't reboot but it doesn't tell you it errored out. It just sits there and we don't find out until the next day whether it patched or not. That was a big issue for us. We're working through that. They added some stuff in there now where you can actually tell reboot is pending. But we still need some kind of notification that if something fails or is pending, we know. We shouldn't have to go in and look. They don't have anything for that right now."
"They should improve their anti-malware policies like the SCEP policies. For instance, you can't have different policies for different servers, there is only one policy in all the servers, and everything is covered under that. For example, say you want to scan one group of servers on Saturday, and then you want to scan another group of servers on Sunday, you can't do that. You have to scan all your servers, a regular scan or a full scan, on the same day and at the same time. That's definitely one thing they need to resolve. In the next release, it would actually be nice if they included Apple products. It will also help if you can use Intune again. Their compliance reporting feature could also be better. They can maybe work a bit on that for patching now. It would be better if SCCM came with the functions of Right Click Tools built-in. If SCCM would have all those functions already built-in, we won't have to go and spend $5,000, just as an add-in from another company to get those functions."
"The tool's deployment is complex and depends on the architecture you want to implement."
"I want the system to provide some dependency relations. I would also like to see the relationship between different machines."
"The solution is on-premises. The cloud version of the product, if a person needs to be on the cloud, would be InTune, which already exists as an option. SCCM doesn't need to offer cloud features for this reason."
 

Pricing and Cost Advice

"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."
"Pricing is okay and negotiable."
"Pricing and licensing are horrible. You have to not look at dollar value to use SCCM. It's super-duper expensive but it works. The acquisition cost is expensive, it's labor-intensive. But it works."
"The solution operates on a licensing model that can be expensive."
"The price is competitive and reasonable."
"The price of SCCM depends on the size of the organization. The price is competitive."
"For enterprises, there is an annual license required to use this solution. The price of the solution could be cheaper. However, this is mostly because of the exchange rate from the dollar to the Nigerian currency."
"Pricing is negotiable with Microsoft, depending upon which of their packages you choose."
"I rate the price of Microsoft Endpoint Configuration Manager an eight out of ten."
"Its price is okay because it is part of our licensing."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
12%
Government
11%
Computer Software Company
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise13
Large Enterprise63
 

Questions from the Community

What do you like most about Kaseya IT Center?
The solution's technical support is good.
What needs improvement with Kaseya IT Center?
I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...
What is your primary use case for Kaseya IT Center?
So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...
How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?
Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that the set up will take depends on the kind of technical architecture that your org...
How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?
ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily a...
What do you like most about SCCM?
One of the standout features of SCCM is its application management capabilities. It allows us to create packages efficiently and deploy them to specific groups within our network. This streamlined ...
 

Also Known As

IT Center
Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM ), Microsoft SMS
 

Overview

 

Sample Customers

1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters
Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad
Find out what your peers are saying about Kaseya IT Center vs. Microsoft Configuration Manager and other solutions. Updated: September 2025.
867,497 professionals have used our research since 2012.