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JAMS vs UiPath Orchestrator comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 8, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

JAMS
Ranking in Workload Automation
5th
Average Rating
8.8
Reviews Sentiment
7.6
Number of Reviews
35
Ranking in other categories
No ranking in other categories
UiPath Orchestrator
Ranking in Workload Automation
6th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
33
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Workload Automation category, the mindshare of JAMS is 2.0%, up from 1.4% compared to the previous year. The mindshare of UiPath Orchestrator is 0.9%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Workload Automation
 

Featured Reviews

Patrick Norton - PeerSpot reviewer
Support has been among the most helpful and knowledgeable we've ever worked with but performance monitoring needs improvement
The monitoring of the JAMS product and its performance is an area of concern for me. I also need better tools to adopt version seven. Another area for improvement would be the addition of source control for jobs internally, as this feature would solve several problems for me. JAMS has some quirks. It has a bit of a learning curve. Some exceptions are not intuitive, such as when a job is terminated due to exceeding its defined runaway time limit. This generates a misleading exception message that is difficult for new users to understand and requires experience to interpret correctly. Stalled jobs present a unique challenge, particularly when pushing a system like JAMS version six to its limits. While rare, these instances occur when jobs become unresponsive despite appearing in API queries but not in the monitoring console. Although workarounds exist, they highlight the need for improved native monitoring capabilities within JAMS. Currently, the system assumes flawless operation, necessitating supplemental monitoring tools to detect issues like excessive pending or stalled jobs, ensuring timely intervention by our teams.
Bantu Kumar - PeerSpot reviewer
Improves operational efficiency through its centralized dashboard and asset management
There are overwhelming features added to UiPath Orchestrator, which can lead to complexities. Permissions, roles, and queues sometimes result in conflicts, requiring deeper understanding. I would prefer if the tool was more intuitive, and it is important to maintain simplicity instead of combining multiple functionalities, potentially through different licensing models to restrict features.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"JAMS has improved my organization by taking a myriad of manual processes and allowing us to automate them. It enables our folks to focus more on tasks that require their human intelligence and their creativity and less on just mundane tasks. It increases efficiency, accuracy, and consistency."
"The most valuable feature of JAMS is its user-friendly interface, especially after upgrading from version six to seven."
"I didn't know about JAMS because I don't have a person with any challenges with the purchase administration. The feature or the user interface is user-friendly because of the readable icons or very descriptive icons. Though I'm a beginning user of JAMS, I had no issues using it."
"The feature or capability to import a job is most valuable. We can import an existing job from different platforms, and all the configurations get migrated as well without modifying the code, job schedule, etc."
"While I appreciate the other features, the agent stands out for its ease of installation and configuration for JAMS monitoring."
"The overall product is fantastic. I love it. It has been a fantastic, solid product. If I have one tiny bit of a problem with it, the support team gets in touch with me right away. I don't know if I've had another service that has been as fantastic as the JAMS support team."
"I appreciate JAMS for its readily available templates that allow me to create and deliver stand-up presentations within minutes quickly."
"The planning capabilities are most valuable."
"Orchestrator's most valuable features include schedulers, queues, and integration with Splunk."
"One standout feature I like in UiPath Orchestrator is the scheduling capability."
"The monitoring feature stands out as the single most indispensable aspect of UiPath Orchestrator for our automation processes."
"It was very simple to use and allowed us to easily record and manage activities."
"I also create user and machine templates and do other work in Orchestrator."
"The reporting features are good."
"UiPath Orchestrator is considered the brain of the system."
"The response time and support quality are good."
 

Cons

"I would like a simple web interface that I could give to my team to go in and kill jobs or see why jobs died so that we don't have to drill down deeper into the application and know everything about it. It would be good to have a really clean web engine that would say here are the jobs running. We can then click to see the time running and whether any of them fails and other similar things. I know they have one, but it's not very simplistic."
"The documentation is not super... It's not as quick and slick as I'd like it to be."
"JAMS handles exceptions fairly well but there are some areas where it might improve a little bit. It has to do with being able to automatically handle exceptions, out-of-the-box, rather than having to code them."
"JAMS has built-in reporting. I've never really used it. I tried using it a few years ago and I couldn't figure it out. It was wonky. It could be improved upon."
"The error messages from JAMS often need clarification, hindering our ability to resolve issues swiftly."
"The monitoring of the JAMS product and its performance is an area of concern for me."
"JAMS lacks source control features. Our previous solution had job control language, but JAMS doesn't. When migrating between versions, JAMS doesn't migrate all the data, like job change history, etc. Also, the scheduler doesn't have a way to make jobs invisible, so you can temporarily turn a job off if you decide not to run it today."
"The ACL or access permission area needs to be improved. When it comes to defining and providing security permissions, it's a bit confusing if you are new to JAMS. JAMS needs to improve the features for security access or permissions."
"The solution’s licensing cost is high and could be improved."
"UiPath Orchestrator needs to focus on dashboards."
"In my opinion, some improvements could be made in the UiPath Orchestrator. For example, it's not so simple to see all the time triggers that we have. We need to check each folder and see all the triggers to see what kind of robot will run. We do not have all the triggers in one place, showing the time they will run and for which process in each folder. Another thing is that the tool for monitoring processes does not show the relation between the process and the machines running them. We can check which machine is available or not because it is running a process, but we cannot see the process and the machine running it in one view."
"The vendor should provide free certification to their partners."
"I am interested in seeing more features like document understanding and AI integration."
"We encounter errors while configuring and integrating the product with other vendors."
"The solution must provide more AI capabilities."
"UiPath Orchestrator is sometimes a bit clunky, and a few things don't work in the tool as they should."
 

Pricing and Cost Advice

"Definitely check how many single processes you want to run and count them as jobs. That is how you would work out your pricing on JAMS. For example, if you're running a number of commands and you can put them all into one script and run that script, you can count that as one job."
"This is a good product at a fair price."
"The pricing of JAMS has not been an issue for us, as it has allowed us to save time."
"For what it does, the product is priced very well."
"It was $10,000 for the first year. Then, there is a maintenance cost for licensing every year that we get billed $5,000 for every year."
"The pricing is reasonable."
"Our licensing is pretty cheap because we have a state solution. So, we pay only $1,000 a year."
"There are no additional costs other than the license for Fortra's JAMS which is affordable."
"The solution's price is high. We have subscribed to 15 licenses which are paid on a yearly basis. We don't pay any additional costs for support and maintenance."
"The pricing is quite reasonable, particularly with the cloud version where Orchestrator is included in all other licenses at no additional cost."
"The product’s pricing is competitive."
"The pricing is reasonable and competitive."
"UiPath Orchestrator is an expensive tool to implement."
"The products are available for free on the cloud, and even it is the same to a certain extent for the on-premises version. The pricing is included as a part of the license of the robot from UiPath."
"The product is quite expensive."
"The product is expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Financial Services Firm
14%
Healthcare Company
9%
Manufacturing Company
5%
Financial Services Firm
20%
Computer Software Company
18%
Government
11%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about JAMS?
I find the historical tracking feature of JAMS invaluable for reviewing past events.
What is your experience regarding pricing and costs for JAMS?
They recently switched to subscription-based pricing, which increased. The price is fair considering the functionality and importance of the tool, although the increase did unsettle our management.
What needs improvement with JAMS?
A major improvement would be the integration of AI to help us accomplish various tasks. AI could assist in simplifying operations and could potentially enhance the tool's capabilities.
What do you like most about UiPath Orchestrator?
Using UiPath Orchestrator, we can deploy tasks across different environments, including virtual machines, for both attended and unattended processes.
What is your experience regarding pricing and costs for UiPath Orchestrator?
The pricing of UiPath Orchestrator is a bit high. However, we can compete with that, though if they decrease the prices, it would lead to better market penetration.
What needs improvement with UiPath Orchestrator?
I would like to see high availability over two sites, with a main site and a disaster recovery working as an active-active solution, which is not currently supported.
 

Comparisons

 

Overview

 

Sample Customers

Teradata, Arconic, General Dynamics, Yum!, CVS Health, Comcast, Ghiradelli, & Boston’s Children’s Hospital
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Find out what your peers are saying about JAMS vs. UiPath Orchestrator and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.