Ivanti Automation vs Pega Platform comparison

Ivanti and Pega are both solutions in the Process Automation category. Ivanti is ranked #29 with an average rating of 8.0, while Pega is ranked #4 with an average rating of 8.2. Ivanti holds a 0.6% mindshare in PA, compared to Pega’s 6.3% mindshare. Additionally, 100% of Ivanti users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

Ivanti Automation

Read 3 Ivanti Automation reviews

430 Views
305 Comparison Views

100% willing to recommend

Pega Platform

Read 83 Pega Platform reviews

9,078 Views
3,177 Comparison Views

91% willing to recommend

Ivanti Automation

Pega Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 27, 2025

Pega Platform and Ivanti Automation compete in automation tools. Pega Platform seems to lead in low-code capabilities and scalability, while Ivanti Automation is known for robust automation and streamlined IT operations, delivering better functionality despite higher pricing.

Features: Pega Platform offers low-code development, advanced analytics, and extensive scalability, facilitating enterprise-level automation. Ivanti Automation is recognized for its robust task automation, integration with IT service management, and seamless scalability, offering critical automation functionality for complex IT operations.

Ease of Deployment and Customer Service: Pega Platform provides both cloud-based and on-premise deployment with comprehensive training and technical support. Ivanti Automation is noted for flexible deployment options and excellent customer support, with simpler deployment benefiting large IT infrastructure management.

Pricing and ROI: Pega Platform has a higher setup cost but offers strong ROI through extensive automation capabilities. Ivanti Automation requires a significant investment, justified by improved operational efficiency, providing a compelling ROI with a direct impact on IT efficiency.

To learn more, read our detailed Ivanti Automation vs. Pega Platform Report (Updated: September 2025).

Buyer's Guide

Ivanti Automation vs. Pega Platform

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ivanti Automation

Ranking in Process Automation

29th

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Platform

Ranking in Process Automation

4th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Business Process Management (BPM) (6th), Rapid Application Development Software (9th), Low-Code Development Platforms (7th)

Mindshare comparison

As of October 2025, in the Process Automation category, the mindshare of Ivanti Automation is 0.6%, up from 0.4% compared to the previous year. The mindshare of Pega Platform is 6.3%, down from 8.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Market Share Distribution
Product	Market Share (%)
Pega Platform	6.3%
Ivanti Automation	0.6%
Other	93.1%

Process Automation

Featured Reviews

Ahmed-Ragab

Senior DevOps & Release Management Engineer at EBC

Facilitates task management with effective approval processes and modern integration capabilities

It facilitates processes by sending notifications to relevant individuals who need to take action regarding requests. There is a very good approval hierarchy in place. Ivanti Automation significantly simplifies IT infrastructure processes, handling access requests and facilitating various employee requests. It is also easy to integrate with many other tools, like Nintex and Azure DevOps, using APIs.

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reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.

Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's easy for the IT admins at the company to use. It isn't hard to understand and there are lots of features you can use out of the box. If a feature isn't available in Ivanti Automation, you can always script it."

"Ivanti Automation significantly simplifies IT infrastructure processes, handling access requests and facilitating various employee requests."

"There is a very good approval hierarchy in place."

"The most valuable feature of Ivanti Automation is the opportunity to use more or less any kind of scripting software."

"The technical support of Pega BPM is very good."

"The case management is great."

"The case management functionality of this solution has been most valuable."

"Decreased time for plane departures and landing, supported analytical insight for planning of three to six month forecasting, and helped with operational decision planning and support."

"Fast prototyping."

"The best part of Pega, for me, is that they let you reuse a lot of the aspects in the product."

"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."

"It's a good tool for workflow automation."

More Pega Platform pros

Cons

"Their cloud relay feature needs to improve to compete with other products in cloud solutions like Azure and AWS. It should be easier to deploy or provision images in the cloud with Ivanti Automation. Better Azure integration would also help."

"The user interface could be more futuristic and modernized in terms of styling and colors."

"Ivanti Automation should deliver more fixed templates for standard use cases or standard procedures."

"The training aspect of Pega BPM requires significant enhancement. There should be more opportunities for third-party training and engaging events, such as hackathons where individuals can share their expertise. Additionally, the training structure itself should be more organized, as I have received feedback from my colleagues in the COE that the current training approach is overwhelming and requires excessive referencing to obtain accurate information. Another area for improvement would be the user experience with regard to RPA. Simplifying the IDA for citizen developers would make it easier for them to adopt the RPA tool."

"Implementation is a challenge due to the handling of the code"

"UI needs improvement."

"The solution's pricing model or licensing model could be a little better."

"Pega Cloud early adoption and use for cross enterprise capability was new to many. The early adoption meant version 2.0 of their cloud service may require refactoring and redesign of some services."

"There is room for potential improvement in the performance of PegaRULES, as well as the need to address any existing security concerns. It should be noted that working with an older version of Pega, rather than the latest 8.x versions, may limit certain capabilities and leave room for vulnerabilities that could benefit from increased attention. Furthermore, the user interface (UI) could be a candidate for enhancements. It is worth mentioning that newer versions of Pega may have introduced improvements in these areas."

"There is a scarcity of resources who have worked with this solution before."

"It should have integration with non-relational databases. A lot of databases are non-relational, and as a company, we are planning to move to NoSQL or open-source databases. It would be good if we are able to install and use Pega on a NoSQL database. They can also try to tailor or organize the company a bit differently and go more towards the microservice concept. I would like Pega to develop machine learning and intelligent AI algorithms. They have a good foundation in terms of the model and the stuff that we are using for some customers, and it will be good to onboard as many machine learning algorithms as possible."

More Pega Platform cons

Pricing and Cost Advice

"My customers do direct sales with Ivanti, and they complain that Ivanti Automation is more expensive than other solutions."

"We do not have to purchase any licenses for the product."

"The licensing model for Pega BPM needs to be improved."

"The price of PegaRULES is more expensive than other solutions on the market."

"The price of this solution, including installation and configuration, is comparable to competing vendors."

"I rate Pega BPM a seven out of ten."

"The price of Pega BPM falls on the higher side of the spectrum if I were to compare it with other solutions in the market."

"The pricing is pretty good, compared to other similar products."

"The licensing fees are based on the number of users."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

20%

Computer Software Company

16%

Government

14%

Retailer

Financial Services Firm

25%

Computer Software Company

11%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	15
Large Enterprise	68

Questions from the Community

What do you like most about Ivanti Automation?

The most valuable feature of Ivanti Automation is the opportunity to use more or less any kind of scripting software.

See all answers

What is your experience regarding pricing and costs for Ivanti Automation?

My customers do direct sales with Ivanti, and they complain that Ivanti Automation is more expensive than other solutions. On a scale from one to ten, where one is cheap, and ten is expensive, I ra...

See all answers

What needs improvement with Ivanti Automation?

The user interface could be more futuristic and modernized in terms of styling and colors.

See all answers

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

Comparisons

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Compared 41% of the time

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Compared 23% of the time

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Compared 15% of the time

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Compared 12% of the time

Appian vs Pega Platform

Compared 8% of the time

Microsoft Power Apps vs Pega Platform

Compared 5% of the time

GitHub CoPilot vs Pega Platform

Compared 4% of the time

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Product Reports

Buyer's Guide

Process Automation

October 2025

Download Ivanti Automation product report

Buyer's Guide

Pega Platform

October 2025

Download Pega Platform product report

Also Known As

Ivanti IT Automation, RES Suite

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

Routine manual tasks consume IT and service desk resources and limit its ability to move ahead with higher-impact strategic projects. Ivanti Automation, powered by RES streamlines the management of complex hybrid environments by automating infrastructure, cloud, and workspace automation processes required to support the business.

Ivanti

Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.

Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.

What are the key features of Pega Platform?

Low-Code Development: Facilitates rapid application development with minimal coding.
Case Management: Efficiently manages complex workflows and cases.
Integration Services: Offers seamless connectivity with diverse systems.
Robotic Process Automation: Automates repetitive tasks for increased productivity.
Decision-Making Capabilities: Enhances process accuracy with advanced decision tools.
Intuitive Interface: Simplifies user interaction and workflow management.

What benefits and ROI should users expect?

Enhanced Efficiency: Streamlines operations, reducing time and resource usage.
Quick Deployment: Facilitates rapid implementation and adaptability.
Improved Customer Experience: Integrates seamlessly with customer service solutions.
Increased Flexibility: Adapts to changing business requirements effectively.

In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.

Pega

Sample Customers

Oxfordshire County Council, Selex Galileo, Elkerliek ziekenhuis, Woodforest National Bank, City of Deventer, Royal Grammar School, SAAone, Eat' N Park, Espria

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

Ivanti Automation vs. Pega Platform

September 2025

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