Try our new research platform with insights from 80,000+ expert users

Intercom Customer Communications Platform vs Sage CRM comparison

Intercom and Sage are both solutions in the CRM category. Intercom is ranked #22 with an average rating of 10.0, while Sage is ranked #29 with an average rating of 8.5. Intercom holds a 0.6% mindshare in CRM, compared to Sage’s 0.4% mindshare. Additionally, 100% of Intercom users are willing to recommend the solution, compared to 77% of Sage users who would recommend it.
Intercom Customer Communica...
Read 2 Intercom Customer Communications Platform reviews
  • 562 Views
  • 399 Comparison Views
100% willing to recommend
Sage CRM
Read 8 Sage CRM reviews
  • 436 Views
  • 423 Comparison Views
77% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Jul 27, 2025

Sage CRM and Intercom Customer Communications Platform are key players in the CRM and customer communication sector. Intercom is generally regarded as having the upper hand due to its wider array of features even though Sage CRM stands out in terms of cost-effectiveness and support versatility.

Features: Sage CRM provides sales automation, reporting tools, and strong integration capabilities. Intercom is known for its advanced messaging features, automation workflows, and integration with a wide range of third-party applications. Intercom's comprehensive communication features enable superior customer engagement and support options.

Ease of Deployment and Customer Service: Sage CRM employs a traditional deployment model and offers robust customer support, appealing to businesses with in-house IT resources. Intercom uses a cloud-based deployment model, which simplifies setup and offers remote accessibility with efficient customer service. The simple deployment and support provided by Intercom make it attractive for businesses seeking quick implementation without extensive infrastructure requirements.

Pricing and ROI: Sage CRM generally involves lower initial setup costs, offering a budget-friendly option, but its ROI largely relies on extended use and effective integration. Intercom requires a higher initial investment that could lead to faster ROI thanks to its extensive features that enhance customer interactions. The decision often depends on business budget constraints and expectations for long-term value.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed Intercom Customer Communications Platform vs. Sage CRM Report (Updated: September 2025).
Buyer's Guide
Intercom Customer Communications Platform vs. Sage CRM
September 2025
Download the complete report
Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Intercom Customer Communica...
Ranking in CRM
22nd
Average Rating
9.6
Reviews Sentiment
7.7
Number of Reviews
2
Ranking in other categories
CRM Customer Engagement Centers (9th), Social CRM (6th)
Sage CRM
Ranking in CRM
29th
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of Intercom Customer Communications Platform is 0.6%, up from 0.2% compared to the previous year. The mindshare of Sage CRM is 0.4%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Market Share Distribution
ProductMarket Share (%)
Intercom Customer Communications Platform0.6%
Sage CRM0.4%
Other99.0%
CRM
 

Featured Reviews

Kumar Abhishek Anand - PeerSpot reviewer
Customer support has improved significantly with seamless chat integration for quick resolutions
The feature we appreciate most about the Intercom Customer Communications Platform is the messenger functionality. We are able to integrate it into our application and provide support to customers directly through our application. The messenger works efficiently, allowing users to have conversations without entering their details repeatedly. There is conversation history available for each customer interaction, and they can access the help section within the chat itself. The Finn AI agent handles conversations both in chat and WhatsApp, which is particularly beneficial. Regarding automation tools, we have enabled the AI agent to answer customer queries instantly, reducing the need for constant staff presence. The AI agent quickly responds to customers and summarizes their issues, informing us when it cannot resolve a problem independently.
Read full review
Samuel Benavides - PeerSpot reviewer
Useful employee and client monitoring, reliable, and good online support database
I would encourage people to use this solution. Sage CRM is effective because it allows for all communication, transactions, cases, opportunities, and leads to be accessed by team members. This means that even if an individual is absent, the team can still respond to clients, customers, or suppliers in a timely manner. As a result, there is a high level of efficiency in decision-making and time management with the use of CRM. It is highly flexible. I rate Sage CRM an eight out of ten.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The feature we appreciate most about the Intercom Customer Communications Platform is the messenger functionality, allowing users to have conversations without entering their details repeatedly."
"The live chat is pretty good because you can create a macro, which is a predefined input we can give customers."
"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."
"The part I like the most is the reporting."
"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."
"Sage CRM is flexible, customizable, and user-friendly."
"The most valuable feature is the case management system, which allows for the customization of workflows and saving solutions."
"It has been helpful for opportunity management and lease management."
"The solution's technical support is fast to respond."
"We have found the solution to be stable."
 

Cons

"It would be beneficial if there was a way to train the AI to better understand customer language."
"Sometimes, the solution lags and takes time to update something."
"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."
"I would like Sage to improve their UI."
"Sage CRM doesn't have a dashboard for dynamic reporting."
"With regards to monitoring the transaction with alerts, it could be better."
"The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement."
"Its user interface could be better."
"The scalability of this solution depends on whether you have a team that can configure it for scale."
"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."
 

Pricing and Cost Advice

Information not available
"We pay for eight core modules and 20 user licenses and this costs us $1500 per year."
"Though my company has to have a perpetual license per user, there is a need to make annual payments towards the costs attached to the support my organization receives from Sage CRM's technical team."
"The product is expensive."
"We have a yearly license."
"From an African perspective, the solution is relatively expensive."
report
See which vendors are best for you
Use our free recommendation engine to learn which CRM solutions are best for your needs.
See recommendations
869,566 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Computer Software Company
25%
Comms Service Provider
12%
Manufacturing Company
12%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise2
 

Questions from the Community

What needs improvement with Intercom Customer Communications Platform?
For the Intercom Customer Communications Platform, we are updating our knowledge base to help the AI read more proactively. It would be beneficial if there was a way to train the AI to better under...
See all answers
What is your primary use case for Intercom Customer Communications Platform?
When asked about AI tools and AI coding tools, we were using ChatGPT until recently. We switched to GitHub Copilot, which we have integrated into our IDE for software development purposes. Regardin...
See all answers
What advice do you have for others considering Intercom Customer Communications Platform?
I would recommend the Intercom Customer Communications Platform to other users as it enables superior customer service delivery. Having tried other platforms, this has proven to be the most effecti...
See all answers
What do you like most about Sage CRM?
The solution's technical support is fast to respond.
See all answers
What is your experience regarding pricing and costs for Sage CRM?
The product is expensive.
See all answers
What needs improvement with Sage CRM?
The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement.
See all answers
 

Comparisons

Salesforce Marketing Cloud vs Intercom Customer Communications Platform Logo
Salesforce Marketing Cloud vs Intercom Customer Communications Platform
Compared 54% of the time
Sprinklr vs Intercom Customer Communications Platform Logo
Sprinklr vs Intercom Customer Communications Platform
Compared 46% of the time
More Intercom Customer Communications Platform Competitors
Microsoft Dynamics CRM vs Sage CRM Logo
Microsoft Dynamics CRM vs Sage CRM
Compared 71% of the time
Oracle CX Sales vs Sage CRM Logo
Oracle CX Sales vs Sage CRM
Compared 29% of the time
More Sage CRM Competitors
 

Product Reports

Buyer's Guide
CRM Customer Engagement Centers
September 2025
Intercom Customer Communications Platform reportDownload Intercom Customer Communications Platform product report
Buyer's Guide
CRM
September 2025
Sage CRM reportDownload Sage CRM product report
 

Also Known As

Intercom
No data available
 

Overview

Intercom Customer Communications Platform enhances interactions by offering robust tools designed to streamline customer engagement and support, effectively catering to modern business communication needs.

Providing a comprehensive approach to customer interaction, Intercom facilitates seamless conversation management through its adaptable suite of messaging, logistical, and analytical features. Frequently utilized for customer support and marketing, its flexibility and user-friendly design encourage efficient communication. While offering valuable insights through analytics, some users note areas for improvement in customizability and pricing models, pointing towards a potential enhancement in fine-tuning its cost-effectiveness and adaptability to diverse business strategies.

What are the standout features of Intercom?
  • Live Chat: Immediate customer support through real-time messaging.
  • Automated Bot: Streamlines inquiries by handling routine questions.
  • Integration Capabilities: Connects seamlessly with third-party tools.
  • Inbox Management: Organizes conversations for efficient response.
What benefits and ROI should users look for?
  • Enhanced Customer Satisfaction: Faster resolutions lead to happier clients.
  • Improved Team Efficiency: Automation reduces manual workload.
  • Actionable Analytics: Data-driven insights optimize strategies.
  • Scalable Solutions: Adapts to growing business demands.

Industries such as e-commerce, SaaS, and tech-driven businesses often implement Intercom for its ability to provide personalized customer journeys. Its messaging platform excels in maintaining customer relationships and resolving issues quickly, which is crucial in these fast-paced sectors.

Intercom
SageCRM software automates sales tasks such as creating quotes and orders, forecasting sales, progressing leads, and converting them to opportunities using sales workflows. Using CRM software, your marketing team can identify the sources of leads, opportunities and closed sales. They can also find customer information for upcoming campaigns and send targeted email marketing campaigns. When customers place orders for your products or services after these marketing campaigns, you can track these orders using an ERP or business management solution. It can be fully integrated CRM or Sage Sales, Marketing, Service modules to suit your business needs.
Sage
 

Sample Customers

Expensift, Moz, Invision, Salesforce, Droplr, Vend, BugHerd, Ghost, Put.io, Codeship
Avis, Fuji Xerox, Formula 1
Buyer's Guide
Intercom Customer Communications Platform vs. Sage CRM
September 2025
Free Report: Intercom Customer Communications Platform vs. Sage CRM
Find out what your peers are saying about Intercom Customer Communications Platform vs. Sage CRM and other solutions. Updated: September 2025.
DOWNLOAD NOW
869,566 professionals have used our research since 2012.
See our Intercom Customer Communications Platform vs. Sage CRM report.
See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.