Informatica MDM vs Oracle Customer Hub comparison

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Executive Summary

We performed a comparison between Informatica MDM and Oracle Customer Hub based on real PeerSpot user reviews.

Find out what your peers are saying about Informatica, TIBCO, Profisee and others in Cloud Master Data Management (MDM) Solutions.
To learn more, read our detailed Cloud Master Data Management (MDM) Solutions Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It's good for tool management, maintaining the golden record of customer status.""The ability to aggregate and put together data from around fifty sources into one environment allows us to have a preview of everything in a single place, which is something we did not have previously in our company.""​The tool manually checks on applying business rules and helps to implement them.""The most valuable features of Informatica MDM are its reliability, match functions, and integration capabilities. The out-of-box functionality of deduplication and built-in data models ensure faster implementation.""MDM is very stable - it can handle millions of hits daily and still run 24/7.""It has improved our organization because it has made our data more reliable. Data is the most important asset these days, and in order to trust your data, you need these tools to make sure that your data is clean and reliable.""The most valuable features of Informatica MDM are the IDQ and RDM data management.""I like the number of options that are presented with Informatica, fuzzy matching, and your screen."

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"It provides a single source of truth for customer data."

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Cons
"The cost of Informatica MDM is expensive and has room for improvement.""I think they should work really hard on UI.""Informatica MDM has a complex user interface, which could be improved.""Data integration should be improved.""From multiple masters that are there in Informatica MDM, we can improve the financials.""New machine learning could be added to Informatica MDM because the solution is outdated and is not moving with the current trends. The solution is good, but it definitely needs a lot of improvement and needs to speed up as per the market.""Inserting the GenAI into the master data management will reduce the overall effort of operational activities.""The configurations could be better. It is a bit confusing because we must develop two tools when building a data model in Informatica MDM. Even though Informatica MDM is a single tool, we have our hub console plus the provisioning tool within that. Whatever data model we are building in the hub console, we have to develop it in the provisioning tool again. It is double the work to create a data model. We are also using external calls or the Java custom plans functions. This can be both positive and negative. Since MDM as a client does not support any complex validation, we have to depend on the external call or a Java call. Every time we deployed, the entire solution was impacted if something went wrong."

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"OCH has adequate functionality and performance to serve a group customer master."

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Pricing and Cost Advice
  • "it's expensive, but if you're looking for a stable solution, Informatica MDM is a good one to choose."
  • "It's pretty high for us. It's more on the higher side, like low to middle high."
  • "It is expensive. That's probably the biggest drawback. The business has heartache paying the license, but that's mainly because they don't realize what value it brings. The key thing about the MDM solution is that it is in the backend, and no one sees what it is actually doing. You don't know it is a problem until it is not there."
  • "Informatica MDM's pricetag should come down. They have to cut some costs."
  • "There is no doubt that it is very expensive, but the brand value comes at a cost. Other MDM solutions in the market that haven't proven themselves like Informatica are also pretty expensive. We need to understand that MDM itself is very expensive to implement. So, Informatica is also pretty expensive. I would rate it a two out of five for being pretty expensive."
  • "It's offers value for money. They're more competitive with respect to pricing and offerings."
  • "Informatica MDM recently changed its pricing model. It's usage-based but I don't have much insight into the current pricing."
  • "Informatica MDM's price could be lower."
  • More Informatica MDM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:This is where I think MDM shines - with its strong fuzzy matching algorithm. This is the essence of Informatica MDM. Based on these results, I can write our match conditions and then perform the… more »
    Top Answer:Pricing can vary because Informatica doesn't have a standard price across the board. It depends more on the sales representatives in different regions. They essentially call the shots and decide the… more »
    Top Answer:I feel the out-of-the-box APIs or the API management could be improved slightly from their current state. It could be more user-friendly. In future releases, I would love to have more reports and… more »
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    5,392
    Comparisons
    3,880
    Reviews
    22
    Average Words per Review
    558
    Rating
    8.0
    Views
    26
    Comparisons
    19
    Reviews
    0
    Average Words per Review
    0
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    Comparisons
    Also Known As
    Siperian, Customer 360
    CDH Customer Hub, Siebel Universal Customer Master, Siebel UCM
    Learn More
    Overview

    Informatica MDM solution delivers the market-leading foundation on which to build that trusted 360-degree view. Companies around the globe rely on Informatica MDM to give business users easy access to the data that drives their strategic decisions about cutting costs, increasing revenues, improving operations, reducing risk, and capitalizing on opportunities. As the industry’s only true end-to-end MDM solution, it incorporates data integration, data quality, data governance, business process management, and master data management on a single vendor-agnostic platform to ensure faster time-to-value.

    Oracle Customer Hub is a customer data integration (CDI) solution that enables organizations to centralize information from heterogeneous systems, creating a single view of customer information that can be leveraged across all functional departments and analytical systems.
    Sample Customers
    UPMC, Citrix
    Industrial Bank of Korea, Elsevier B.V., Posco, The Church Pension Group (CPG), Pella Corporation, Agilent, Zebra Technologies, Donaldson Company Inc.
    Top Industries
    REVIEWERS
    Computer Software Company21%
    Financial Services Firm17%
    Retailer8%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Financial Services Firm13%
    Manufacturing Company11%
    Energy/Utilities Company6%
    No Data Available
    Company Size
    REVIEWERS
    Small Business16%
    Midsize Enterprise6%
    Large Enterprise78%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise11%
    Large Enterprise72%
    No Data Available
    Buyer's Guide
    Cloud Master Data Management (MDM) Solutions
    March 2024
    Find out what your peers are saying about Informatica, TIBCO, Profisee and others in Cloud Master Data Management (MDM) Solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Informatica MDM is ranked 1st in Cloud Master Data Management (MDM) Solutions with 43 reviews while Oracle Customer Hub is ranked 4th in Customer Data Integration. Informatica MDM is rated 8.0, while Oracle Customer Hub is rated 6.0. The top reviewer of Informatica MDM writes "Optimize business processes while ensuring that users see a return on their investment from the use of the product". On the other hand, the top reviewer of Oracle Customer Hub writes "Its functionality and performance are adequate but it provides a single source of truth for customer data". Informatica MDM is most compared with Reltio Cloud, SAP Master Data Governance, Profisee, IBM InfoSphere MDM and TIBCO EBX, whereas Oracle Customer Hub is most compared with .

    We monitor all Cloud Master Data Management (MDM) Solutions reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.