IBM Case Foundation vs KiSSFLOW comparison

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IBM Case Foundation

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Executive SummaryUpdated on Dec 18, 2024

IBM Case Foundation and KiSSFLOW are competing products in the business process management landscape, each catering to different user needs. KiSSFLOW tends to have an edge in adaptability and cost-effectiveness, particularly for smaller organizations, while IBM Case Foundation excels in scalability and comprehensive features.

Features: IBM Case Foundation offers scalability for handling large volumes of documents, robust process management, and seamless integration with enterprise systems. KiSSFLOW is noted for its user-friendly interface, flexibility in automating workflows, and integration with Google Drive and Outlook for improved productivity.

Room for Improvement: IBM Case Foundation could benefit from simplifying its complex deployment process, reducing reliance on dedicated IT teams, and enhancing user interface intuitiveness. KiSSFLOW could improve by expanding its feature set to better serve more complex business needs, refining its reporting capabilities, and enhancing security protocols for enterprise-level deployments.

Ease of Deployment and Customer Service: KiSSFLOW offers a quick-to-set-up cloud-based deployment model requiring minimal IT support, backed by responsive customer service. IBM Case Foundation's deployment is more complex, demanding dedicated IT resources, but it offers comprehensive support for high-customization and integration demands.

Pricing and ROI: IBM Case Foundation involves higher initial setup costs, representing a long-term investment for enterprises seeking extensive functionality. KiSSFLOW provides lower entry costs, offering immediate ROI for smaller businesses focused on simplicity and budget control, making it attractive for rapid deployment and faster returns.

To learn more, read our detailed IBM Case Foundation vs. KiSSFLOW Report (Updated: June 2025).

IBM Case Foundation vs. KiSSFLOW

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Helped 858,038 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Case Foundation

Ranking in Business Process Management (BPM)

32nd

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

KiSSFLOW

Ranking in Business Process Management (BPM)

9th

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Business Performance Management (7th), Rapid Application Development Software (15th), Low-Code Development Platforms (10th)

Mindshare comparison

As of June 2025, in the Business Process Management (BPM) category, the mindshare of IBM Case Foundation is 0.4%, up from 0.3% compared to the previous year. The mindshare of KiSSFLOW is 0.5%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Nouman Nawaz

Deputy Director - IT(Plans) at DHA Lahore

Mature product in terms of security and stable product

The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficult to upgrade and handle, but BAW is comparatively much better and easier to handle. The limitation is only for customization because IBM doesn't support it. In some scenarios, if you want some business processes to be customized, we have already spoken two or three times with IBM representatives that we have to customize some of the features in this business process. They would say that if you want to do this automation at your own end, then okay, fine, go ahead, but we are not supporting all this customization. The only thing is the customization because it's a complete standard application.

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Julius Jagdon

Business Tools at Motorola Solutions

The tool is intuitive to use and, through automation, has been a real time-saver

When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user. For example, our RSN needs to approve the ticket first before it's moved to the next person rather than having them all grouped. It would be better if we could see all the tickets grouped at the same time.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great."

"The content management is great."

"A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting."

"The most valuable feature is its stability, which is why we are using it."

"The most valuable features are those involving decision making, analysis, and anything related to event documents because those processes are related to content as well."

"It provides us the capability of producing business processes for documents that are launched immediately when a document comes into the repository."

"Case Foundation provides a strong security boost."

"The solution is scalable."

More IBM Case Foundation pros

"I work in HR and am fond of automation. I like the tool's email automation and integration with Outlook."

"The best thing about KiSSFLOW is that we can do virtual approvals."

"The best thing is the no-code part. Even a person without experience with the coding language can easily understand and build the processes."

"The support team responds fast."

"The most valuable feature is APIs. Its integrations are very flexible, allowing developers to connect multiple applications like DocuSign, Salesforce, OpenText, and SEB."

"Kissflow has reduced the bottleneck around getting approval for certain items in the company."

"Kissflow is intuitive and easy to use, and I haven't faced any errors using the solution so far."

"The user interface is very, very good."

More KiSSFLOW pros

Cons

"There are some features that could be enhanced like the document viewer"

"The interface needs to be more user-friendly."

"We are now using microservices but there are some areas where the coordination with FileNet is problematic."

"The service as it currently stands is out-of-date and lacks flexibility."

"There is a need for more open and flexible integration capabilities, allowing seamless collaboration with a broader spectrum of business process management solutions, beyond the confines of IBM's document management offerings."

"The solution can be quite expensive."

"Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow."

"IBM needs to update the user interfaces of all its products to make them more intuitive and accessible to beginners. Compared to Microsoft products, IBM solutions are less user-friendly. IBM programs are hard to master. It's a problem in my region because it's hard to find IT staff who can work with IBM."

More IBM Case Foundation cons

"The UI, though is pretty friendly and easy to use, can be improved in some aspects."

"Sometimes some notifications don't appear on the mobile app."

"They should increase their marketplace with existing tools so that connections are directly through connectors instead of API integrations."

"If Kissflow can help users to be able to organize the company manuals and information, the blogs, and everything into one resource, that would be awesome."

"One area where I believe Kissflow can be improved is customization."

"There is a lag in the delay between API calls."

"There is room for improvement in terms of stability."

"The integration between forms should be made easier."

More KiSSFLOW cons

Pricing and Cost Advice

"The price falls in the middle range—not overly expensive but not extremely affordable either."

"IBM Case Foundation is a little expensive."

"This is not an expensive solution and we are using the standard license."

"Pricing is in the mid-range, it is not cheap, but it's not expensive."

"The product costs $15 per user per month."

"This is an affordable product and everything is included in the subscription."

"The license is very expensive."

"Your company must subscribe to the solution if you create a business account."

"Kissflow's licensing cost is lower than other products. However, the contract has changed with the second version they have given us, which is the low-code one."

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Top Industries

By visitors reading reviews

Government

15%

Computer Software Company

15%

Insurance Company

10%

University

10%

Financial Services Firm

15%

Computer Software Company

10%

Government

10%

Wholesaler/Distributor

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM Case Foundation?

A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting.

What is your experience regarding pricing and costs for IBM Case Foundation?

It was affordable, but right now, ten years later, the cost of the product is extremely high. That's why we are looking for another product.

What needs improvement with IBM Case Foundation?

What do you like most about KiSSFLOW?

The best thing about Kissflow is its user-friendliness.

What is your experience regarding pricing and costs for KiSSFLOW?

The license is very expensive. However, there are no additional costs to the standard license.

What needs improvement with KiSSFLOW?

One area where Kissflow can be improved is customization, specifically, the ability to modify the input fields, UI, and design elements. Currently, it's not possible to alter the colors or make the...

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Product Reports

IBM Case Foundation

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Also Known As

Case Foundation, FileNet Business Process Manager

No data available

Overview

IBM Case Foundation is for organizations that need to harness unstructured information and integrate it with business processes to drive critical business decisions. It enables organizations to create, manage and optimize case-based processes and is designed to decrease development costs while significantly improving process performance. Case Foundation links specific pieces of content with a structured workflow. It's an on ramp for organizations that choose to move from document-centric workflow solutions to the advanced capabilities of IBM Case Manager.

IBM

KiSSFLOW understands that you know how to solve your office chaos problems better than anyone else. That’s why they created a cloud-based platform to help business leaders create, modify, and use automated business applications. You can make each application with beautiful, easy-to-use, and modern technology. You get the functionality of high-end BPM software with no coding or complicated mapping required, so you don’t have be a programmer to create amazing applications.

Sample Customers

Suncorp Group Limited

KiSSFLOW has 1.3 million users and 10,000+ customers across 121 countries. The people who get the most out of KiSSFLOW are business leaders like department heads, senior managers, and process owners who want to automate repetitive processes. These people can set up and modify the application on their own. The interface is simple so that all the users in the organization can utilize it through the web application, mobile apps (iOS and Android), smart actions on Gmail, and email notifications. Notable companies are Royal Caribbean, Dominos, Motorola, Danone, The Telegraph, Michelin, and PepsiCo.

IBM Case Foundation vs. KiSSFLOW