IBM Case Foundation vs KiSSFLOW comparison

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IBM Case Foundation

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Executive SummaryUpdated on Dec 18, 2024

IBM Case Foundation and KiSSFLOW are competing products in the business process management landscape, each catering to different user needs. KiSSFLOW tends to have an edge in adaptability and cost-effectiveness, particularly for smaller organizations, while IBM Case Foundation excels in scalability and comprehensive features.

Features: IBM Case Foundation offers scalability for handling large volumes of documents, robust process management, and seamless integration with enterprise systems. KiSSFLOW is noted for its user-friendly interface, flexibility in automating workflows, and integration with Google Drive and Outlook for improved productivity.

Room for Improvement: IBM Case Foundation could benefit from simplifying its complex deployment process, reducing reliance on dedicated IT teams, and enhancing user interface intuitiveness. KiSSFLOW could improve by expanding its feature set to better serve more complex business needs, refining its reporting capabilities, and enhancing security protocols for enterprise-level deployments.

Ease of Deployment and Customer Service: KiSSFLOW offers a quick-to-set-up cloud-based deployment model requiring minimal IT support, backed by responsive customer service. IBM Case Foundation's deployment is more complex, demanding dedicated IT resources, but it offers comprehensive support for high-customization and integration demands.

Pricing and ROI: IBM Case Foundation involves higher initial setup costs, representing a long-term investment for enterprises seeking extensive functionality. KiSSFLOW provides lower entry costs, offering immediate ROI for smaller businesses focused on simplicity and budget control, making it attractive for rapid deployment and faster returns.

To learn more, read our detailed IBM Case Foundation vs. KiSSFLOW Report (Updated: April 2025).

IBM Case Foundation vs. KiSSFLOW

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Case Foundation

Ranking in Business Process Management (BPM)

32nd

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

KiSSFLOW

Ranking in Business Process Management (BPM)

9th

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Business Performance Management (6th), Rapid Application Development Software (15th), Low-Code Development Platforms (10th)

Mindshare comparison

As of May 2025, in the Business Process Management (BPM) category, the mindshare of IBM Case Foundation is 0.4%, up from 0.3% compared to the previous year. The mindshare of KiSSFLOW is 0.5%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Nouman Nawaz

Deputy Director - IT(Plans) at DHA Lahore

Mature product in terms of security and stable product

The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficult to upgrade and handle, but BAW is comparatively much better and easier to handle. The limitation is only for customization because IBM doesn't support it. In some scenarios, if you want some business processes to be customized, we have already spoken two or three times with IBM representatives that we have to customize some of the features in this business process. They would say that if you want to do this automation at your own end, then okay, fine, go ahead, but we are not supporting all this customization. The only thing is the customization because it's a complete standard application.

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Julius Jagdon

Business Tools at Motorola Solutions

The tool is intuitive to use and, through automation, has been a real time-saver

When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user. For example, our RSN needs to approve the ticket first before it's moved to the next person rather than having them all grouped. It would be better if we could see all the tickets grouped at the same time.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is scalable."

"It is easy to set up workflows that notify the user depending on certain events."

"A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting."

"Case Foundation provides a strong security boost."

"The only thing is that we can easily track where the application is in the process, from manual to automation."

"It's very easy."

"The client and the IBM content navigation are the solution's most valuable features."

"The content management is great."

More IBM Case Foundation pros

"Kissflow is intuitive and easy to use, and I haven't faced any errors using the solution so far."

"Kissflow has reduced the bottleneck around getting approval for certain items in the company."

"The best thing is the no-code part. Even a person without experience with the coding language can easily understand and build the processes."

"The user interface is very, very good."

"I work in HR and am fond of automation. I like the tool's email automation and integration with Outlook."

"I like the forms which help us to get information."

"The best thing about Kissflow is its user-friendliness."

"The flexibility and speed in modifying and creating processes are great features. If we have a process in mind, we can usually create it within ten minutes."

More KiSSFLOW pros

Cons

"The solution can be quite expensive."

"The cloud version could use more stability."

"There are some features that could be enhanced like the document viewer"

"There is a need for more open and flexible integration capabilities, allowing seamless collaboration with a broader spectrum of business process management solutions, beyond the confines of IBM's document management offerings."

"The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's the struggle at the moment, it's having multiple installations and disparate workflow applications."

"IBM needs to update the user interfaces of all its products to make them more intuitive and accessible to beginners. Compared to Microsoft products, IBM solutions are less user-friendly. IBM programs are hard to master. It's a problem in my region because it's hard to find IT staff who can work with IBM."

"The service as it currently stands is out-of-date and lacks flexibility."

"90% of the feedback we receive states that the UI is not very user-friendly."

More IBM Case Foundation cons

"They should increase their marketplace with existing tools so that connections are directly through connectors instead of API integrations."

"Some of the tool's fields only accept certain types of text. The input fields are inflexible."

"When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user."

"The UI, though is pretty friendly and easy to use, can be improved in some aspects."

"KiSSFLOW needs to improve its integration."

"There is room for improvement in terms of stability."

"In future releases, it would be interesting to have a repository or portal within KiSSFLOW where users can interact with the KiSSFLOW community."

"One area where I believe Kissflow can be improved is customization."

More KiSSFLOW cons

Pricing and Cost Advice

"IBM Case Foundation is a little expensive."

"Pricing is in the mid-range, it is not cheap, but it's not expensive."

"The price falls in the middle range—not overly expensive but not extremely affordable either."

"This is not an expensive solution and we are using the standard license."

"Your company must subscribe to the solution if you create a business account."

"Kissflow's licensing cost is lower than other products. However, the contract has changed with the second version they have given us, which is the low-code one."

"The license is very expensive."

"This is an affordable product and everything is included in the subscription."

"The product costs $15 per user per month."

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Insurance Company

12%

Government

10%

University

10%

Financial Services Firm

14%

Computer Software Company

10%

Government

Wholesaler/Distributor

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM Case Foundation?

A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting.

What is your experience regarding pricing and costs for IBM Case Foundation?

It was affordable, but right now, ten years later, the cost of the product is extremely high. That's why we are looking for another product.

What needs improvement with IBM Case Foundation?

What do you like most about KiSSFLOW?

The best thing about Kissflow is its user-friendliness.

What is your experience regarding pricing and costs for KiSSFLOW?

The license is very expensive. However, there are no additional costs to the standard license.

What needs improvement with KiSSFLOW?

One area where Kissflow can be improved is customization, specifically, the ability to modify the input fields, UI, and design elements. Currently, it's not possible to alter the colors or make the...

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Product Reports

IBM Case Foundation

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Also Known As

Case Foundation, FileNet Business Process Manager

No data available

Overview

IBM Case Foundation is for organizations that need to harness unstructured information and integrate it with business processes to drive critical business decisions. It enables organizations to create, manage and optimize case-based processes and is designed to decrease development costs while significantly improving process performance. Case Foundation links specific pieces of content with a structured workflow. It's an on ramp for organizations that choose to move from document-centric workflow solutions to the advanced capabilities of IBM Case Manager.

IBM

KiSSFLOW understands that you know how to solve your office chaos problems better than anyone else. That’s why they created a cloud-based platform to help business leaders create, modify, and use automated business applications. You can make each application with beautiful, easy-to-use, and modern technology. You get the functionality of high-end BPM software with no coding or complicated mapping required, so you don’t have be a programmer to create amazing applications.

Sample Customers

Suncorp Group Limited

KiSSFLOW has 1.3 million users and 10,000+ customers across 121 countries. The people who get the most out of KiSSFLOW are business leaders like department heads, senior managers, and process owners who want to automate repetitive processes. These people can set up and modify the application on their own. The interface is simple so that all the users in the organization can utilize it through the web application, mobile apps (iOS and Android), smart actions on Gmail, and email notifications. Notable companies are Royal Caribbean, Dominos, Motorola, Danone, The Telegraph, Michelin, and PepsiCo.

IBM Case Foundation vs. KiSSFLOW