We performed a comparison between HubSpot Sales Hub and SugarCRM Platform based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution makes it easy for you to log in and manage your pipeline. So pipeline management is very easy and simple."
"I found the interface to be modern and intuitive. It offers excellent documentation and guidance for effectively managing sales pipelines."
"The solution is very straightforward to utilize."
"The product helps us to identify coincidences and work to build a model that will allow us to identify opportunities."
"HubSpot Sales Hub provides its users with very user-friendly UX or customization controls."
"I would say that there are two features that I found valuable. These two features are the solution's clean UI and ease of setup."
"The most valuable feature of the solution is the tracking of customer interaction and client introduction."
"You can create the workflows and also the different dashboards that you can create. I find it really convenient to generate a lot of reports plus the different views to present the deals."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"The most valuable aspect of this solution is its low cost."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"It works well with Jira. You can customize it to fit your needs."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
"There are a lot of areas in HubSpot Sales Hub that can improve. It is lacking some direct automation. There are a lot of challenges that we have during the integration. To solve this problem, we are using other third-party tools. They could improve on direct automation."
"There have been some challenges related to workflow customization and terminology."
"There is a general challenge with CRMs, including HubSpot Sales Hub, where users may not fully understand the system's capabilities. I believe there is a need for better clarification and explanation of what CRMs entail."
"The solution should have more integration options."
"In my experience, the reporting area of the solution is somewhere the solution lacks a bit."
"There have been many instances where we later identified certain customers that should have been on our target list yet were not."
"The initial setup process is not very complicated."
"The solution is good, but it could be more straightforward."
"I would like to see more integration on a mobile platform in the next release."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
"You cannot include all your entities under one instance at the moment."
"It lacks customization, and this is the main reason that we are switching to a different solution."
HubSpot Sales Hub is ranked 15th in CRM with 12 reviews while SugarCRM Platform is ranked 24th in CRM with 11 reviews. HubSpot Sales Hub is rated 7.8, while SugarCRM Platform is rated 7.0. The top reviewer of HubSpot Sales Hub writes "A solution that provides value for money, along with a clean user interface and easy setup process". On the other hand, the top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". HubSpot Sales Hub is most compared with Affinity, whereas SugarCRM Platform is most compared with Salesforce Sales Cloud. See our HubSpot Sales Hub vs. SugarCRM Platform report.
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