Honeycomb Enterprise vs ServiceNow Cloud Observability comparison

Honeycomb Enterprise vs. ServiceNow Cloud Observability

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Honeycomb Enterprise

Ranking in Application Performance Monitoring (APM) and Observability

26th

Average Rating

8.0

Reviews Sentiment

5.4

Number of Reviews

Ranking in other categories

AI Code Assistants (11th)

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

46th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Honeycomb Enterprise is 1.4%, down from 1.5% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Honeycomb Enterprise	1.4%
ServiceNow Cloud Observability	0.5%
Other	98.1%

Application Performance Monitoring (APM) and Observability

Featured Reviews

meetharoon

CEO at a computer software company with 10,001+ employees

Its pattern-matching and code transformation capabilities can be adapted for mass identification and remediation of vulnerable libraries

I asked very specific questions to Mr. Pell about consideration of code security scenarios in pattern design and rules, specifically that tuned with OWASP Top 10. I believe addition of code security focus can be a value-add, though the way Grit architecture is designed and how it works, it is and may not become an alternative choice of code security solutions. Rather, it must be treated as a powerful supplementary tool that augments the existing code security solutions (such as Snyk or Checkmarx) in a DevSecOps or Secure DevOps environment. Anyone interested in learning more on this front or have queries, can get in touch with me for a consulting.

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VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's most valuable features are the queries for the OpenTelemetry events and all the tracing."

"The approach offers significant benefits in terms of efficiency, consistency, and proactive security management, particularly valuable for organizations with large, distributed development teams."

"The solution's initial setup process was straightforward since we were getting enough support from Honeycomb.io's team."

"The UI is very intuitive."

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

"To a certain extent, it is possible to save on the costs of the product."

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

Cons

"The way Grit architecture is designed and how it works, it is and may not become an alternative choice of code security solutions."

"We can make alerts based on static numbers, which may block us from building alerts that could be generic enough or could be serviced."

"The process of log scraping gets delayed on Honeycomb.io. At times, it gives false alerts to the application team."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

"The dashboard and graphics must be improved."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

Pricing and Cost Advice

Information not available

"The product is expensive. I rate the tool's pricing model an eight out of ten."

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869,566 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

14%

Comms Service Provider

Manufacturing Company

Financial Services Firm

19%

Computer Software Company

14%

Manufacturing Company

13%

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with Honeycomb.io?

We faced some OpenTelemetry metrics lost between the communication from the service and the Honeycomb.io. I can't say if this is a Honeycomb.io issue or if there are some limitations in OpenTelemet...

What is your primary use case for Honeycomb.io?

The solution is mainly used for stack observability. It observes service behavior or any kind of failure that may be happening. The tool is also related to research. My company is working more on t...

What advice do you have for others considering Honeycomb.io?

We set up Honeycomb.io on all the services so that we can have all the set traces of the communication between all the services inside the company. This helps us understand where it could be failin...

What do you like most about LightStep?

The UI is very intuitive.

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

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Product Reports

Application Performance Monitoring (APM) and Observability

Download Honeycomb Enterprise product report

ServiceNow Cloud Observability

Download ServiceNow Cloud Observability product report

Also Known As

Grit

LightStep

Overview

Honeycomb Enterprise is designed to optimize performance visibility, offering a robust platform for distributed system observability. It provides insights for complex data and aids in faster issue resolution, making it a valuable tool for IT professionals.

This tool is tailored for real-time data tracking and improving system performance efficiency. Enterprises benefit from its capacity to handle large-scale data, ensuring seamless operations and continuity. Honeycomb Enterprise helps teams to tackle data challenges head-on by delivering comprehensive analytics that enhance infrastructure reliability and performance metrics.

What Features Make Honeycomb Enterprise Stand Out?

High-Resolution Visibility: Enables detailed system monitoring to identify issues quickly.
Trace Analysis: Offers powerful tracing of distributed systems for in-depth insights.
Data Scalability: Manages extensive data sets effortlessly for better decision-making.
Real-Time Alerts: Provides instant alerts to preempt potential disruptions.
Collaboration Tools: Facilitates teamwork with integrated tools enhancing productivity.

What Benefits and ROI Can Users Expect?

Reduced Downtime: Faster detection and resolution of issues minimizes operational interruptions.
Cost Efficiency: Optimizes resources leading to lower operational costs.
Improved Decision Making: Enhanced data analytics lead to smarter business strategies.
Enhanced Productivity: Streamlined processes improve team efficiency and output quality.

In industries like finance, e-commerce, and technology, Honeycomb Enterprise implementations demonstrate its utility in managing complex data flows and optimizing system reliability. Businesses in these sectors leverage its capabilities to maintain high service standards and operational efficiency.

Honeycomb.io

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

Sample Customers

Clover Health, Eaze, Intercom, Fender

InVision, Twilio, Lyft, Yext, DigitalOcean,

Honeycomb Enterprise vs. ServiceNow Cloud Observability