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Hitachi ID Privileged Access Manager [EOL] vs One Identity Safeguard comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Hitachi ID Privileged Acces...
Average Rating
7.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
One Identity Safeguard
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
53
Ranking in other categories
User Entity Behavior Analytics (UEBA) (5th), Privileged Access Management (PAM) (2nd), Non-Human Identity Management (NHIM) (1st)
 

Featured Reviews

DR
Principal Solutions Architect at a computer software company with 51-200 employees
Responsive support, requires little maintenance, but configuration could be easier
Hitachi ID Privileged Access Manager is cumbersome and it does not operate by itself and relies on other solutions. Overall the way you configure things is a bit awkward compared to other solutions, such as Cyberark and Thycotic. The interface could be more intuitive, some features I expected to be easily accessible I had to search around for them. There needs to be more centralization.
ST
Senior Information Technology Consultant at Helse Nord IKT
Centralized privileged access has improved control and now supports secure vendor billing oversight
The transparent mode is a seamless approach when using it. We have some issues with it, but we are working on it to make it work for us. Managing remote access for privileged users with the secure remote access feature is both easy and hard depending on the scenario we face. We have some systems that are easy and take not even a minute to set up, while others take a bit longer. We are in the middle of integrating One Identity Safeguard with the IGA solution, Identity Manager. We have some A2A setups, but it is not optimal. We are using RPA for developers, not actually RPA accounts, but that is something we are working on. We are also using the service account password rotation on the asset to some degree, and we are exploring options there. For integrating One Identity Safeguard, figuring out how password rotation works is a bit difficult because we have to make custom integrations. After that, it was no problem really. For the A2A use, it is not as easy as using something like HashiCorp's password management tools. It is mostly for certain features in One Identity Safeguard that I would like some improvements. Some of the things you can do in entitlements, there is a lot you can do there, but not everything is optimal. You have to have duplicates of a lot of things to make it work the way you want.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"If you using IGA or access controls solutions then this solution is a good addon."
"If you using IGA or access controls solutions then this solution is a good addon. Once Hitachi ID Privileged Access Manager is set up it does not require a lot of maintenance or attention."
"But otherwise, I think it is a good product and a good buy."
"The solution's most valuable features are the efficiency and the quality of the recording."
"The customer service and technical support are very good."
"It offers high availability and enables end users to deploy the solution with 99.999 percent uptime, which is crucial in an enterprise environment with a large number of endpoints."
"There is ease of implementation."
"One Identity Safeguard positively impacts our organization by reducing the likelihood of breaches from privileged sprawl by removing shared admin passwords and enforcing control checkouts while also improving our investigation times and providing strong forensics from a centralized location."
"It provides secure and centralized access to both on-prem and cloud servers, which we did not have before. Previously, there were myriad ways to access our servers, so this centralizing feature is beneficial."
"I like Safeguard's snapshot feature that enables us to review the last time an application was opened and by whom. If there are any issues, we can look behind the scenes to see what has been done. We can suspend a user's access or close off a server."
 

Cons

"Hitachi ID Privileged Access Manager is cumbersome and it does not operate by itself and relies on other solutions. Overall the way you configure things is a bit awkward compared to other solutions, such as Cyberark and Thycotic. The interface could be more intuitive, some features I expected to be easily accessible I had to search around for them. There needs to be more centralization."
"Hitachi ID Privileged Access Manager is cumbersome and it does not operate by itself and relies on other solutions."
"I would like to see an adjustment with more enterprise architecture."
"Some of the out-of-the-box reporting isn't that rich. We spoke to our Safeguard reps who have acknowledged that some of the reporting features can certainly be improved and that we're not the only customer who has cited this. There are very little out-of-the-box reporting capabilities. You have to build the queries and the report. I believe in the next release they're going to be addressing this."
"Transparent mode was too cumbersome, so I don't foresee us being able to use it. On paper when we were initially talking about it, it was definitely going to be the preferred method until we realized the burden it would be on our network guys. Then, we had to step back and reevaluate what we wanted to do. That's when we changed our approach to use the RD Gateway feature."
"Some of our users find the functionality a bit complex, and it could be made more user-friendly."
"I rate customer support six out of ten. It needs improvement as it can significantly impact customer access."
"Our experience with technical support has been disappointing. We require more prompt and faster response times."
"When we compare One Identity Safeguard with CyberArk, we know CyberArk has other tools or other features that are more complex and more useful for the customers."
"I find it complicated to implement HTTPS monitoring because the documentation is unclear."
 

Pricing and Cost Advice

"The price of the solution is reasonable."
"It is more expensive than Secret Server but way less expensive than CyberArk. As a customer, I would like the pricing to be lower, but it has a good price point."
"One Identity Safeguard is expensive and the cost goes up as we scale."
"The full license is expensive but if you plan to use it in a big organization then it is the best option because it is more flexible."
"It is cheaper than CyberArk. Its price is fair."
"They offer a fair price for a robust solution."
"As compared to other products, it is reasonable, but the training sessions are too expensive."
"The pricing depends on our perspective, our budget, and, of course, the competitors we are taking into account."
"Safeguard is cheaper than CyberArk."
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Top Industries

By visitors reading reviews
No data available
University
12%
Computer Software Company
8%
Financial Services Firm
7%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business34
Midsize Enterprise22
Large Enterprise20
 

Questions from the Community

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What is your experience regarding pricing and costs for One Identity Safeguard?
We have a separate department that studies setup costs for each product, but as far as my information goes, the pricing and setup costs are very good.
What needs improvement with One Identity Safeguard?
The most common improvement needed is for upgrades. One Identity Safeguard's desktop client should have a faster and easier upgrade process that ensures compatibility.
What is your primary use case for One Identity Safeguard?
One Identity Safeguard serves as our Privileged Access Management solution to enforce session management for administrators and allow them to access our systems in recorded sessions, which secures ...
 

Overview

 

Sample Customers

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Find out what your peers are saying about CyberArk, One Identity, Okta and others in Privileged Access Management (PAM). Updated: March 2026.
884,976 professionals have used our research since 2012.