Grok vs LivePerson comparison

xAI and LivePerson are both solutions in the AI-Powered Chatbots category. xAI is ranked #4 with an average rating of 7.0, while LivePerson is ranked #12. xAI holds a 4.7% mindshare in AIPC, compared to LivePerson’s 2.4% mindshare. Additionally, 100% of xAI users are willing to recommend the solution, compared to 100% of LivePerson users who would recommend it.

Grok

Read 1 Grok review

830 Views
681 Comparison Views

100% willing to recommend

LivePerson

Read 3 LivePerson reviews

612 Views
398 Comparison Views

100% willing to recommend

Grok

LivePerson

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Grok and LivePerson based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Moveworks, DeepSeek AI and others in AI-Powered Chatbots.

To learn more, read our detailed AI-Powered Chatbots Report (Updated: March 2026).

Buyer's Guide

AI-Powered Chatbots

March 2026

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Helped 885,444 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Grok

Ranking in AI-Powered Chatbots

4th

Average Rating

7.0

Number of Reviews

Ranking in other categories

Large Language Models (LLMs) (9th)

LivePerson

Ranking in AI-Powered Chatbots

12th

Average Rating

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the AI-Powered Chatbots category, the mindshare of Grok is 4.7%, up from 2.2% compared to the previous year. The mindshare of LivePerson is 2.4%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

AI-Powered Chatbots Mindshare Distribution
Product	Mindshare (%)
Grok	4.7%
LivePerson	2.4%
Other	92.9%

AI-Powered Chatbots

Featured Reviews

Malte Landwehr

Vice President, Seo at idealo Internet GmbH

Staying updated with pop culture is easier, but voice feature needs refinement

On Twitter, or X itself, the option that on any post, I can just access Grok functionality with one click is valuable. In general, I appreciate the ability to discuss very current trends and developments. Because I cannot follow all Internet subculture all day every day, Grok makes it easy to get accurate information on these up-to-date pop cultural phenomena.

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Sitanshu Kumar Mishra

Project Manager at Infosys

Provides predefined content, the ability to measure KPIs, and a reliable way for customer conversations

The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable. It also monitors the KPIs such as your CSAT, your time of conversation, etc. All the KPIs are mentioned on the first row of the screen. This is the second feature that I love about LivePerson. It has some predefined content. You can click on that, and it will be sent to the customer. Instead of typing a complete statement, you can use this predefined content.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I previously tried to do the same with ChatGPT, Claude, and Perplexity, but none of them have the ability for this up-to-date, real-time, niche, pop culture knowledge that Grok possesses."

"LivePerson's technical support team is good since they are quick to solve the issues we face with the platform in our company."

"For customer engagement, you can rely on LivePerson; LivePerson is the best tool for any company."

"LivePerson has been really useful for us. For example, there are several features, such as predefined content and rating information, that are more client-oriented."

"The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable."

Cons

"Grok is already pretty good, but I don't like the voice mode. It doesn't work very well, giving very long answers and explanations and repeating certain greetings."

"They should add an auto-correction tool. If we are writing the wrong word, it should show or type the right word that we want to convey to the customer. This feature is currently not available."

"In my current organization, we have faced the problem of not having very detailed instructions. For example, if you need to integrate this application with SSO, you need to enter some specific information. Unfortunately, we weren't able to find detailed instructions on what exactly needs to be entered in the specified fields."

"During the peak times last year, my company observed some downtime in the solution, which had become common with LivePerson."

"They need to upgrade its user interface."

Pricing and Cost Advice

Information not available

"I am not aware of the pricing, but I have seen it not only being used in India. It is also being used in a lot of other countries such as the Philippines and Jamaica. So, I would assume that it is affordable."

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885,444 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

15%

Comms Service Provider

14%

University

11%

Construction Company

Insurance Company

18%

Financial Services Firm

10%

Healthcare Company

10%

Comms Service Provider

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Grok?

I've only used an individual account.

See all answers

What needs improvement with Grok?

Grok is already pretty good, but I don't like the voice mode. It doesn't work very well, giving very long answers and explanations and repeating certain greetings. It is not enjoyable.

See all answers

What is your primary use case for Grok?

My main use cases are twofold. One is when I read something on Twitter, Grok can explain it to me, even if it's just an image or if it requires a lot of background information. Grok can always give...

See all answers

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Comparisons

Poe vs Grok

Compared 50% of the time

Blackbox.ai vs Grok

Compared 12% of the time

Perplexity vs Grok

Compared 8% of the time

DeepSeek vs Grok

Compared 8% of the time

Claude for Enterprise vs Grok

Compared 2% of the time

More Grok Competitors

NICE CXone vs LivePerson

Compared 12% of the time

Kore.ai vs LivePerson

Compared 11% of the time

HERBIE BOT vs LivePerson

Compared 11% of the time

Sierra vs LivePerson

Compared 10% of the time

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Product Reports

Buyer's Guide

AI-Powered Chatbots

March 2026

Download Grok product report

Buyer's Guide

LivePerson

March 2026

Download LivePerson product report

Also Known As

No data available

LiveEngage

Overview

Introducing Grok: an advanced artificial intelligence model sculpted to comprehend and generate human language with extraordinary finesse. Grok is engineered to engage in rich, nuanced conversations, providing insightful answers across a vast expanse of subjects. Its robust neural network architecture mimics the complexity of the human intellect, endowing it with the ability to learn, adapt, and enhance its conversational skills over time.

xAI

LivePerson is a provider of online engagement solutions that facilitate real-time assistance. Connecting businesses and experts with consumers seeking help on the Web, our hosted software creates more relevant, compelling and personalized online experiences. More than 8,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximize the impact of the online channel.

LivePerson

Sample Customers

Information Not Available

Backcountry, National Domestic Violence Hotline, Poder Comercial, PAC Web Hosting, Landings Credit Union, Rail Europe

Find out what your peers are saying about ServiceNow, Moveworks, DeepSeek AI and others in AI-Powered Chatbots. Updated: March 2026.

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