Genesys PureConnect vs Pulse Voice comparison

Genesys and Pulse Telesystems Pvt. Ltd. are both solutions in the IP Telephony & Unified Communications category. Genesys is ranked #9, while Pulse Telesystems Pvt. Ltd. is ranked #21. Genesys holds a 2.8% mindshare in ITUC, compared to Pulse Telesystems Pvt. Ltd.’s 0.4% mindshare. Additionally, 100% of Genesys users are willing to recommend the solution.

Genesys PureConnect

Read 1 Genesys PureConnect review

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47 Comparison Views

100% willing to recommend

Pulse Voice

43 Views
43 Comparison Views

Genesys PureConnect

Pulse Voice

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Executive Summary

We performed a comparison between Genesys PureConnect and Pulse Voice based on real PeerSpot user reviews.

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Buyer's Guide

IP Telephony & Unified Communications

June 2025

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Helped 862,077 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Genesys PureConnect

Ranking in IP Telephony & Unified Communications

9th

Average Rating

9.0

Reviews Sentiment

8.3

Number of Reviews

Ranking in other categories

Workforce Engagement Management (5th), Contact Center Infrastructure (12th), Unified Communications (8th)

Pulse Voice

Ranking in IP Telephony & Unified Communications

21st

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the IP Telephony & Unified Communications category, the mindshare of Genesys PureConnect is 2.8%, down from 3.9% compared to the previous year. The mindshare of Pulse Voice is 0.4%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IP Telephony & Unified Communications

Featured Reviews

Mohamed-Saber

Sr. Genesys System Engineer at a tech services company with 201-500 employees

Provides great functionality

There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs. As of now, they are doing great in all areas and they…

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

11%

Manufacturing Company

Insurance Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

Genesys Cloud CX vs Genesys PureConnect

Compared 46% of the time

NICE CXone vs Genesys PureConnect

Compared 13% of the time

Kamailio SIP Server vs Genesys PureConnect

Compared 13% of the time

Cisco Jabber vs Genesys PureConnect

Compared 11% of the time

Calabrio ONE vs Genesys PureConnect

Compared 9% of the time

More Genesys PureConnect Competitors

No data available

Product Reports

Buyer's Guide

Workforce Engagement Management

June 2025

Download Genesys PureConnect product report

Buyer's Guide

IP Telephony & Unified Communications

June 2025

Download Pulse Voice product report

Also Known As

Interactive Intelligence Customer Interaction Center, CIC

No data available

Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Genesys

We are a leading unified communications service provider in India servicing top enterprises. We have a wide range of telecom solutions to meet the requirements of enterprise organisations.

Pulse Telesystems Pvt. Ltd.

Sample Customers

Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB

Information Not Available

Buyer's Guide

IP Telephony & Unified Communications

June 2025

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