Genesys PureConnect vs NEC UNIVERGE UC&C Contact Center comparison

Genesys and NEC are both solutions in the Contact Center Infrastructure category. Genesys is ranked #12, while NEC is ranked #6. Genesys holds a 4.6% mindshare in CCI, compared to NEC’s 3.3% mindshare. Additionally, 100% of Genesys users are willing to recommend the solution.

Genesys PureConnect

Read 1 Genesys PureConnect review

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55 Comparison Views

100% willing to recommend

NEC UNIVERGE UC&C Contact C...

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71 Comparison Views

Genesys PureConnect

NEC UNIVERGE UC&C Contact C...

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Genesys PureConnect

Ranking in Contact Center Infrastructure

12th

Average Rating

9.0

Reviews Sentiment

8.3

Number of Reviews

Ranking in other categories

Workforce Engagement Management (5th), Unified Communications (8th), IP Telephony & Unified Communications (9th)

NEC UNIVERGE UC&C Contact C...

Ranking in Contact Center Infrastructure

6th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Contact Center Infrastructure category, the mindshare of Genesys PureConnect is 4.6%, up from 2.1% compared to the previous year. The mindshare of NEC UNIVERGE UC&C Contact Center is 3.3%, up from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Contact Center Infrastructure

Featured Reviews

Mohamed-Saber

Sr. Genesys System Engineer at a tech services company with 201-500 employees

Provides great functionality

There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs. As of now, they are doing great in all areas and they…

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

10%

Manufacturing Company

Insurance Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

Genesys Cloud CX vs Genesys PureConnect

Compared 46% of the time

Kamailio SIP Server vs Genesys PureConnect

Compared 13% of the time

NICE CXone vs Genesys PureConnect

Compared 13% of the time

Cisco Jabber vs Genesys PureConnect

Compared 11% of the time

Calabrio ONE vs Genesys PureConnect

Compared 9% of the time

More Genesys PureConnect Competitors

Cisco Unified Contact Center Enterprise vs NEC UNIVERGE UC&C Contact Center

Compared 100% of the time

More NEC UNIVERGE UC&C Contact Center Competitors

Product Reports

Buyer's Guide

Workforce Engagement Management

June 2025

Download Genesys PureConnect product report

No data available

Also Known As

Interactive Intelligence Customer Interaction Center, CIC

UNIVERGE UC&C Contact Center

Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Genesys

UNIVERGE Business ConneCT, NEC's versatile all-in-one Unified Communications & Collaboration (UC&C) suite, integrates all communication streams and presents them in a single view, giving employees control over how and when to be contacted, via a choice of devices - in the office, at home and on the move. Business ConneCT includes call control, presence, voicemail, operator and directory services, as well as a comprehensive contact center.

NEC

Sample Customers

Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB

Nippon Express, Virtua Healthcare System, Ministry of Education Province of San Juan Argentina, Taj Hotels Resorts and Palaces, Olive View-UCLA Medical Center, Minaminihon Information Processing Center, Tift Regional Medical Center, TORO National Support Network

See our list of best Contact Center Infrastructure vendors.

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