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Genesys PureConnect vs Masergy Cloud Contact Center comparison

The compared Genesys and Masergy solutions aren't in the same category. Genesys is ranked #4 in CCO , and holds a 9.2% mindshare in the category. Masergy is ranked #23 in CCP , and holds a 0.8% mindshare. Additionally, 100% of Genesys users are willing to recommend the solution.
Genesys PureConnect
Read 1 Genesys PureConnect review
  • 648 Views
  • 544 Comparison Views
100% willing to recommend
Masergy Cloud Contact Center
  • 40 Views
  • 19 Comparison Views
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Genesys PureConnect and Masergy Cloud Contact Center based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management.

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To learn more, read our detailed Workforce Engagement Management Report (Updated: May 2025).
Buyer's Guide
Workforce Engagement Management
May 2025
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Helped 853,271 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Genesys PureConnect
Average Rating
9.0
Reviews Sentiment
8.3
Number of Reviews
1
Ranking in other categories
Workforce Engagement Management (4th), Contact Center Infrastructure (9th), Unified Communications (8th), IP Telephony & Unified Communications (12th)
Masergy Cloud Contact Center
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Contact Center Platforms (23rd), Hosted and Cloud Based VoIP (14th)
 

Mindshare comparison

While both are Contact Center solutions, they serve different purposes. Genesys PureConnect is designed for Workforce Engagement Management and holds a mindshare of 9.2%, down 16.9% compared to last year.
Masergy Cloud Contact Center, on the other hand, focuses on Contact Center Platforms, holds 0.8% mindshare, up 0.3% since last year.
Workforce Engagement Management
Contact Center Platforms
 

Featured Reviews

Mohamed-Saber - PeerSpot reviewer
Provides great functionality
There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs.  As of now, they are doing great in all areas and they…
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
13%
Manufacturing Company
11%
Insurance Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

Genesys Cloud CX vs Genesys PureConnect Logo
Genesys Cloud CX vs Genesys PureConnect
Compared 48% of the time
NICE CXone vs Genesys PureConnect Logo
NICE CXone vs Genesys PureConnect
Compared 13% of the time
Kamailio SIP Server vs Genesys PureConnect Logo
Kamailio SIP Server vs Genesys PureConnect
Compared 12% of the time
Cisco Jabber vs Genesys PureConnect Logo
Cisco Jabber vs Genesys PureConnect
Compared 12% of the time
Calabrio ONE vs Genesys PureConnect Logo
Calabrio ONE vs Genesys PureConnect
Compared 8% of the time
More Genesys PureConnect Competitors
Genesys Cloud CX vs Masergy Cloud Contact Center Logo
Genesys Cloud CX vs Masergy Cloud Contact Center
Compared 100% of the time
More Masergy Cloud Contact Center Competitors
 

Product Reports

Buyer's Guide
Workforce Engagement Management
May 2025
Genesys PureConnect reportDownload Genesys PureConnect product report
Buyer's Guide
Contact Center Platforms
May 2025
Masergy Cloud Contact Center reportDownload Masergy Cloud Contact Center product report
 

Also Known As

Interactive Intelligence Customer Interaction Center, CIC
No data available
 

Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Genesys

Masergy Cloud Contact Center enables unified omni-channel (i.e. over voice, instant messaging, email, SMS and social media) interactions with your customers. Route all customer interactions to one or more teams, sites, or outsource partners with a single, global queue in the cloud to maximize your customers’ satisfaction.

Masergy
 

Sample Customers

Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Essen Health Care, Eurostar
Buyer's Guide
Workforce Engagement Management
May 2025
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Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: May 2025.
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