We performed a comparison between Freshservice and Zoho Projects based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I do like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible."
"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."
"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"There is a nice user interface."
"Depending on the size of your organization, is pretty standard and useful."
"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
"We were able to track each department's work and what they were doing inside the actual department. Gantt charts are useful to track departmental progress and operation, or we are that item stuff."
"We can customize the tool."
"While integrating a voice solution with Zoho Projects, the focus was on creating a unified interface for voice and customer engagement across various platforms like Facebook, social media, and emails. The primary goal was to seamlessly merge the two platforms into a single interface. To achieve this, we engaged in API integrations and worked on aspects such as initializing, authentication, and access control."
"The product is very easy to understand."
"It's easy for a user with a technical background to set up Zoho Projects on their own."
"We can integrate Zoho Projects with Zoho CRM."
"Timesheets and the ability to add attachments are very valuable features to us."
"Zoho Projects is very flexible and user-friendly."
"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."
"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."
"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."
"Freshservice could improve the delegation and workflow management features."
"It's hard to interact directly with the users themselves."
"The analytics could be better."
"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."
"Freshservice's technical support has issues with delays and translations."
"Zoho Projects' time log addition part can be improved."
"The telephone support provided by the support team should become better."
"If given the opportunity, I would focus on improving automation within Zoho Projects. While attempting to integrate with other platforms, users often encounter errors. The integration capabilities of Zoho Projects could be enhanced. Currently, the integration options are categorized as either easy or customized, with the latter requiring deluge code, which might pose challenges due to its lesser-known usage."
"It is not easy to drag and drop a task from one person to the other. I think the resolution for the issue is work in progress. The product's stability can be improved."
"Sometimes the solution does not work."
"Its template management feature could be easier to use."
"The solution’s interface should be improved."
"The only room for improvement over here is a feature related to the trend, like AI-related things that we can expect need to be introduced."
Freshservice is ranked 10th in Project Management Software with 29 reviews while Zoho Projects is ranked 14th in Project Management Software with 14 reviews. Freshservice is rated 8.0, while Zoho Projects is rated 8.0. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Zoho Projects writes "A scalable solution with great features that enable efficient collaboration". Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and ManageEngine ServiceDesk Plus, whereas Zoho Projects is most compared with Trello. See our Freshservice vs. Zoho Projects report.
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