Freshservice and Workwize are competitors in IT service management. Freshservice is often seen as having the edge in pricing and support, while Workwize is known for a more comprehensive feature set.
Features: Freshservice is known for its intuitive dashboard, excellent automation capabilities, and seamless integrations that cater to businesses looking for straightforward IT service management solutions. Workwize offers a comprehensive feature set with advanced workflow management, and detailed analytics, making it ideal for businesses requiring extensive functionality.
Ease of Deployment and Customer Service: Freshservice ensures a smooth setup with its cloud-based deployment and is praised for responsive customer service. Workwize also offers a streamlined deployment process, with more in-depth support aimed at maximizing feature usage.
Pricing and ROI: Freshservice provides good ROI with competitive pricing and affordable solutions. For organizations requiring advanced features, Workwize justifies its higher initial costs by delivering substantial ROI through extensive functionality.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
Workwize facilitates IT asset lifecycle management across global teams, enabling efficient procurement, deployment, and management of IT assets in over 100 countries.
Workwize stands out by connecting IT teams to an extensive network of suppliers and warehouses worldwide. This capability allows for rapid equipping and retrieval of IT assets in days. Integrating with MDM and HRIS platforms, it streamlines workflows from onboarding to offboarding, allowing IT teams to focus on strategic tasks while maintaining control over hardware assets.
What are the key features of Workwize?Workwize adapts to specific industry requirements by providing tailored solutions to common IT challenges. For instance, in tech-driven industries where equipment lifecycle speeds are crucial, Workwize efficiently manages and updates assets without disrupting daily operations, supporting high-tech businesses' dynamic needs.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
