Freshservice and Workwize compete in the domain of IT service management and business operations solutions. Freshservice holds an advantage in pricing and customer support, appealing to budget-conscious buyers, while Workwize stands out with its comprehensive feature set, offering greater value.
Features: Freshservice offers an intuitive dashboard, seamless ticket management, and automation capabilities for IT service tasks. Workwize provides extensive asset management, integration capabilities, and solutions for managing business operations. These features cater to business needs, resulting in its higher perceived value.
Ease of Deployment and Customer Service: Freshservice features a straightforward deployment model with robust customer support, easing the implementation process for businesses. Workwize, with its more complex deployment process, presents challenges for companies lacking technical resources, yet its strong post-deployment support maximizes the platform's potential.
Pricing and ROI: Freshservice offers a cost-effective setup with emphasis on delivering strong ROI, benefiting small to medium businesses. Workwize requires a higher initial investment but brings substantial ROI with its comprehensive features, attractive to businesses seeking extensive solutions. Though Freshservice is more affordable, Workwize’s feature depth often justifies its higher cost, aligning with long-term strategic goals.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
Workwize facilitates IT asset lifecycle management across global teams, enabling efficient procurement, deployment, and management of IT assets in over 100 countries.
Workwize stands out by connecting IT teams to an extensive network of suppliers and warehouses worldwide. This capability allows for rapid equipping and retrieval of IT assets in days. Integrating with MDM and HRIS platforms, it streamlines workflows from onboarding to offboarding, allowing IT teams to focus on strategic tasks while maintaining control over hardware assets.
What are the key features of Workwize?Workwize adapts to specific industry requirements by providing tailored solutions to common IT challenges. For instance, in tech-driven industries where equipment lifecycle speeds are crucial, Workwize efficiently manages and updates assets without disrupting daily operations, supporting high-tech businesses' dynamic needs.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
