We performed a comparison between Freshservice and SAP Portfolio and Project Management based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Asana and others in Project Management Software."Freshservice's best feature is its user-friendliness."
"We found the initial setup to be very simple."
"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."
"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"There is a nice user interface."
"It is a stable solution. My company hasn't faced any problems with the solution."
"The solution has been stable."
"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"The integration portion with SAP models is valuable."
"SAP is gradually introducing more flexibility and customization options to the system, allowing users to adapt it to their specific needs."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
"Not integrated with Google."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"I am not too happy with the page layout or screen layout since it always looks messy."
"Their analytics need improvement."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"Freshservice could improve the integration with Microsoft Outlook."
"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."
"It would be valuable if SAP integrated seamlessly with some products like Jira and Bitbucket."
"The system is old, so there are several issues that arise when we fetch data from integrated systems. Sometimes the data gets stuck, and there are instances where we need to access multiple pieces of information simultaneously."
Freshservice is ranked 10th in Project Management Software with 29 reviews while SAP Portfolio and Project Management is ranked 9th in Project Portfolio Management with 4 reviews. Freshservice is rated 8.0, while SAP Portfolio and Project Management is rated 9.0. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of SAP Portfolio and Project Management writes "End-to-end project management capabilities and offers seamless vendor and client contract alignment". Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and ManageEngine ServiceDesk Plus, whereas SAP Portfolio and Project Management is most compared with EcoSys, Jira, ServiceNow Strategic Portfolio Management, Asana and Planisware.
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