Freshservice vs Procore comparison

Why PeerSpot?

Freshworks and Procore Technologies are both solutions in the Project Management Software category. Freshworks is ranked #12 with an average rating of 8.3, while Procore Technologies is ranked #17 with an average rating of 8.0. Freshworks holds a 0.8% mindshare in PMS, compared to Procore Technologies’s 1.0% mindshare. Additionally, 97% of Freshworks users are willing to recommend the solution, compared to 100% of Procore Technologies users who would recommend it.

Freshservice

Read 40 Freshservice reviews

11,703 Views
1,638 Comparison Views

97% willing to recommend

Procore

Read 3 Procore reviews

2,193 Views
1,820 Comparison Views

100% willing to recommend

Freshservice

Procore

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 27, 2026

Freshservice and Procore are competitors in IT service management and construction management, respectively. Freshservice has the upper hand in IT management due to its focus on automation and ease of use, whereas Procore leads in construction management with its comprehensive project tracking tools.

Features: Freshservice is recognized for AI-driven service desk operations, effective change management, and comprehensive asset management. Procore stands out with document management, budgeting, and advanced field communication tools critical for managing large construction projects.

Ease of Deployment and Customer Service: Freshservice offers smoother deployment due to its cloud-native infrastructure and intuitive design. It also comes with expedited service and ease of integration. Procore's deployment is more complex but offers extensive training programs to assist customers. Both products provide strong customer support.

Pricing and ROI: Freshservice is known for its cost-effective entry-level pricing, driving quick IT service improvements, while Procore's investment is higher due to its extensive features for construction management. While Freshservice delivers immediate efficiency for IT environments, Procore offers significant long-term ROI for large construction projects.

To learn more, read our detailed Freshservice vs. Procore Report (Updated: September 2026).

Buyer's Guide

Freshservice vs. Procore

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Project Management Software

12th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (8th), Cloud Management (15th), IT Asset Management (7th), IT Service Management (ITSM) (7th), Configuration Management Databases (5th), IT Alerting and Incident Management (14th), AI IT Support (6th)

Procore

Ranking in Project Management Software

17th

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2026, in the Project Management Software category, the mindshare of Freshservice is 0.8%, down from 1.6% compared to the previous year. The mindshare of Procore is 1.0%, down from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Project Management Software Mindshare Distribution
Product	Mindshare (%)
Freshservice	0.8%
Procore	1.0%
Other	98.2%

Project Management Software

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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DougBrown1

Project manager at CTS Electronic Components

Centralized project documents have improved remote collaboration but task workflows remain confusing

Regarding Procore Project Management's task scheduling feature for reducing project delays, I did not use the task management feature very much because it seemed difficult to set up. I did not care for the platform from a user-friendly perspective because I am more of a construction professional than a computer professional. Some of the features were hard to navigate through. I also found that true with some of the Whole Foods employees who were trying to use it. They were confused on how to approve things and get things completed in the task management. Additionally, some of the change order approval processes were unclear. They did not know how to approve them. When uploading a task, it was confusing to identify who was the approver of that document because the responsibility was doubled up. The task management section and the distribution list along with the project approval person designation were difficult and confusing to navigate through.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Freshservice is more stable and easier to use; it's also less expensive, and for small and medium-sized organizations, it's quite good."

"Ability to scan barcodes and a great search feature."

"With Freshservice in place, we have reversed the trend of creating tickets."

"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."

"We have definitely seen a return on investment based on the use cases we have implemented."

"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."

"What it's allowed us to do is bring everyone in our department into the journey of customer experience and customer service."

"I would recommend it if you're looking for a really quick way of getting your help desk up and running with a ticketing system and some pretty cool automation with emails, notifications, etc."

More Freshservice pros

"Other companies have been using it for years, and it is a very stable platform."

"The financial side of Procore Project Management is better."

"What I appreciate about using Procore Project Management is the convenience of putting everything in one location, where pictures, schedules, blueprints, drawings, change orders, and all documents are accessible in one platform."

"The coordination between the field and the office without the need to print or physically transport drawings is very valuable."

Cons

"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."

"There is room for improvement in reporting for project management."

"It would be good to have the product integrated with Google because that's our corporate tool of choice."

"Freshservice has limitations in the discovery part of the solution. In order to automate the process of bringing information from your infrastructure to the database of the solution, it has a lot of limitations."

"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."

"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."

"The analytics could be better. We would like better visualization of items and KPIs, et cetera."

"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."

More Freshservice cons

"It takes time to use it. It is not entirely intuitive, so there are areas for improvement."

"It would be nice if the tool can reduce its operational cost. It would make it more competitive."

"I did not care for the platform from a user-friendly perspective because I am more of a construction professional than a computer professional."

Pricing and Cost Advice

"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

"The solution may be around 20,000 euros a year."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

"We're basically paying about $100 USD per agent per month."

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"Freshservice price is competitive, it is not more than other solutions on the market."

"The pricing is reasonable."

More Freshservice pricing and cost advice

"The tool is cheap and I would rate it a ten out of ten."

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Construction Company

10%

Outsourcing Company

10%

University

Construction Company

13%

Manufacturing Company

11%

Energy/Utilities Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

No data available

Questions from the Community

What is your experience regarding pricing and costs for Freshservice?

I cannot comment much on the pricing, setup cost, and licensing for Freshservice as it was already preset up in my company.

See all answers

What needs improvement with Freshservice?

I believe Freshservice can be improved by offering more advanced features and customizability. In terms of improvements, I suggest enhancing performance for larger networks and addressing workflow ...

See all answers

What is your primary use case for Freshservice?

In Freshservice, I typically use it for day-to-day tasks. A quick, specific example of how I use Freshservice in my daily work includes getting some incidents, working on service requests, and hand...

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What is your experience regarding pricing and costs for Procore Project Management?

Regarding the pricing difference between Procore Project Management and Microsoft Project, I think Microsoft Project is quite expensive. I think Procore and Smartsheets are more in line with what c...

See all answers

What needs improvement with Procore Project Management?

See all answers

What is your primary use case for Procore Project Management?

I have experience using Procore Project Management, which I have used with companies like Whole Foods and Hill Phoenix. At Whole Foods, they required me to use their platform for project management...

See all answers

Comparisons

ServiceNow vs Freshservice

Compared 10% of the time

Zendesk vs Freshservice

Compared 7% of the time

JIRA Service Management vs Freshservice

Compared 5% of the time

Samanage vs Freshservice

Compared 4% of the time

BMC Helix ITSM vs Freshservice

Compared 3% of the time

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Adobe Workfront vs Procore

Compared 11% of the time

Microsoft Project vs Procore

Compared 11% of the time

Trimble Project Management vs Procore

Compared 10% of the time

INGENIOUS.BUILD vs Procore

Compared 8% of the time

SAP Portfolio and Project Management vs Procore

Compared 6% of the time

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Product Reports

Buyer's Guide

Freshservice

October 2026

Download Freshservice product report

Buyer's Guide

Project Management Software

October 2026

Download Procore product report

Also Known As

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No data available

Overview

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Procore Project Management streamlines construction processes, offering a comprehensive platform tailored for industry needs. It enhances productivity by integrating communication, documentation, and project tracking seamlessly, fostering efficient collaboration for construction teams.

Procore Project Management is crafted specifically for the construction sector, providing a unified solution to manage project documentation, tracking, and communication. Its cloud-based nature allows access from any location, ensuring all team members can collaborate effectively. With real-time updates and task management features, it ensures all stakeholders are kept informed, reducing errors and project delays. These capabilities make Procore an invaluable tool in managing construction projects efficiently while controlling costs and ensuring timely delivery.

What features make Procore Project Management stand out?

Document Management: Centralized hub for all project-related documents, ensuring easy access and organization.
Collaborative Communication: Intuitive platform for seamless communication among team members and stakeholders.
Budget Tracking: Detailed tracking of project budget, costs, and changes to maintain financial oversight.
Task Management: Efficient tracking of tasks and assignments to keep projects on schedule.
Real-Time Data: Instant updates on project status to all stakeholders, enhancing decision-making speed.

What benefits should users expect in reviews?

Increased Efficiency: Streamlines project workflows, minimizing manual documentation errors.
Cost Control: Enhanced budget tracking to avoid unexpected financial overruns.
Improved Collaboration: Enhanced communication tools promote better teamwork and reduce misunderstandings.
Accessibility: Cloud-based platform allows remote project access, promoting flexibility.
Time Savings: Automation in processes reduces time spent on administrative tasks.

Procore Project Management is widely implemented in construction industries such as commercial building, infrastructure, and residential projects. Its adaptability to project size and complexity offers scalable solutions for a variety of construction needs, fostering improvements in project completion rates and overall efficiency across these sectors.

Procore Technologies

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Consigli,Doran,Harvey,HITT,Mortenson construction,Robins and Morton

Buyer's Guide

Freshservice vs. Procore

September 2026

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