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ESET PROTECT Enterprise vs Netsurion comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 8, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
ESET PROTECT Enterprise offers strong returns with effective security, easy installation, and up to 30% cost savings over CrowdStrike.
Sentiment score
7.5
Netsurion boosts productivity and cost-efficiency, saving users over $200,000 yearly, with positive impacts in six months.
The return on investment is excellent due to its functionality and ease of installation.
There was money saving from using ESET PROTECT Enterprise, which is why I switched from CrowdStrike to ESET.
 

Customer Service

Sentiment score
7.9
Customers praise ESET PROTECT Enterprise's support team for being knowledgeable, responsive, and helpful, often rating them 9 or 10.
Sentiment score
7.5
Netsurion's customer service is responsive and efficient, with high satisfaction ratings despite some challenges in complex environments.
The tech support from ESET is amazing, and I would rate it as ten out of ten.
My experience with ESET's technical support is positive; the technicians are knowledgeable and responsive.
They are very responsive and help in solving issues quickly.
 

Scalability Issues

Sentiment score
7.5
ESET PROTECT Enterprise is highly scalable, efficiently expanding to thousands of devices, with performance varying across workstations and servers.
Sentiment score
7.2
Netsurion excels in scalability and integration, handling diverse environments efficiently, though on-prem server management could improve.
It can efficiently scale up to thousands of devices in an organization without issues.
I have used many products before, and this solution is definitely scalable.
It is better suited for workstations rather than server environments.
 

Stability Issues

Sentiment score
7.4
ESET PROTECT Enterprise operates reliably with minimal maintenance, despite occasional update interruptions and manageable false positives.
Sentiment score
7.3
Netsurion is stable and reliable, with minimal downtime and low maintenance, but may have minor logging issues and resource concerns.
When it performs an update, ESET PROTECT Enterprise should request permission for restarting because otherwise, users lose their work.
The solution is stable, and I have not encountered any glitches.
The solution is very, very stable.
 

Room For Improvement

ESET PROTECT Enterprise needs better deployment, performance, automation, UI clarity, and efficient management, especially for mobile and Mac.
Netsurion should streamline agent deployment, enhance dashboards, improve Linux integration, and optimize user interface and threat detection.
Sometimes, agents lose connection with the management console, and the administration team needs to reinstall the agents on the computers.
ESET PROTECT Enterprise makes the system a little slow sometimes and updates occur at startup.
They need to reduce the number of notifications on the endpoints.
 

Setup Cost

ESET PROTECT Enterprise's pricing is seen as cost-effective, offering good value despite being higher than some competitors.
Netsurion's pricing is flexible, with varied opinions on cost and value, offering both device-based and subscription models.
I pay 40 dollars per agent annually, which is cheaper than 60 dollars per agent for Check Point.
Comparing it to other solutions in the market, it was slightly higher.
We recently paid fourteen dollars and thirty-six cents per unit for 20 users, which is reasonable.
 

Valuable Features

ESET PROTECT Enterprise offers robust security with efficient management, minimal resources, and strong threat detection for online transactions.
Netsurion offers SIEM services with real-time alerts, integration capabilities, and 24/7 threat intelligence for enhanced security management.
Its web component prevents infections from malicious websites, which enhances its anti-malware capabilities.
It allows simple whitelisting and has a learning mode for new installations, which reduces false positives by adapting to typical user habits.
It is not resource-intensive and is easy to configure and use.
 

Categories and Ranking

ESET PROTECT Enterprise
Ranking in Extended Detection and Response (XDR)
16th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
16
Ranking in other categories
Anti-Malware Tools (8th)
Netsurion
Ranking in Extended Detection and Response (XDR)
20th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
24
Ranking in other categories
Managed Security Services Providers (MSSP) (4th), Security Information and Event Management (SIEM) (17th), SOC as a Service (3rd), Managed Detection and Response (MDR) (15th)
 

Mindshare comparison

As of August 2025, in the Extended Detection and Response (XDR) category, the mindshare of ESET PROTECT Enterprise is 0.9%, up from 0.4% compared to the previous year. The mindshare of Netsurion is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Extended Detection and Response (XDR)
 

Featured Reviews

Daniel Cordero - PeerSpot reviewer
Comprehensive solution manages diverse security policies and enhances organizational network protection
The best features of ESET PROTECT Enterprise include its unique platform that allows me to manage firewall policies based on license type. Depending on the license, I can apply different policies across a range of IPs to ensure network safety. Regarding real-time analytics and threat detection capabilities in ESET PROTECT Enterprise, I find them excellent. I can configure rules and receive email notifications about vulnerabilities. For instance, ESET LiveGuard checks all devices, identifying issues when vulnerabilities are found and alerting me promptly. ESET PROTECT Enterprise reporting and auditing features help my customers meet compliance requirements by allowing me to apply various security policies across their companies, ensuring their devices remain secure. ESET PROTECT Enterprise has EDR endpoint detection and response capabilities that have helped reduce security incidents for my customers. Although it's not the best EDR, ESET LiveGuard constantly monitors devices, effectively identifying and stopping threats such as ransomware. The product is an antivirus, specifically ESET PROTECT Enterprise, which provides solid protection.
John-Berry - PeerSpot reviewer
The SOC center monitors, hunts, and notifies us of threats around the clock
I know they are working to resolve this issue, but Netsurion is currently unable to retrieve logs from S3 buckets. We use WP Engine for a lot of web hosting as well as AWS, and both of these platforms use S3 buckets. I would like Netsurion to be able to pull logs from Linux devices. We have some of that capability, and I believe they can do it. However, the way it works with Amazon is strange and glitchy. Therefore, working something out with Amazon would be great. Netsurion's SOC can be a bit too aggressive at times. We have asked them to adjust their playbook because I am tired of being notified about the same issue multiple times a day. I am aware of the issue, and it is not a cause for concern. Let's only take action on this issue if we see an actual problem.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Comms Service Provider
15%
Government
10%
Financial Services Firm
9%
Computer Software Company
25%
Performing Arts
9%
Government
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ESET Protect?
The product enabled Zero-Day Protection for our environment. We never encountered any issues regarding threats.
What needs improvement with ESET Protect?
One area for improvement in ESET PROTECT Enterprise is its capabilities on Mac devices, which are less functional compared to Windows. In terms of device management, ESET PROTECT Enterprise could i...
What is your primary use case for ESET Protect?
My customers use ESET PROTECT Enterprise to secure all their operating systems; we have a lot of customers who rely on this antivirus. It also acts as a platform where I can manage all the devices ...
What is your experience regarding pricing and costs for Netsurion Managed Threat Protection?
Their pricing is high. I don't know if it's a barrier. The quality speaks to the price. The price is the price. They provide what they promise. From a purchasing perspective, I just have to come ba...
What needs improvement with Netsurion Managed Threat Protection?
There is one area that needs improvement and that is with the agents and the server that's on-site. The system requirements are very, very high. So I need a pretty powerful server to run. If they c...
 

Also Known As

ESET Protect, ESET File Security
Netsurion Managed Threat Protection, Netsurion EventTracker
 

Overview

 

Sample Customers

Information Not Available
The Salvation Army, The FRESH Market, Pacific Western Bank, NASA, American Academy of Orthopaedic Surgeons (AAOS), and Talbot’s Stores
Find out what your peers are saying about ESET PROTECT Enterprise vs. Netsurion and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.