We performed a comparison between Dynamics 365 Sales and SugarCRM Platform based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features of Dynamics 365 Sales for us are the standard functional power platform applications for business processes."
"Dynamics 365 Sales has a sales feature that is easy to use. It is easy to understand and use."
"It integrates well with other Microsoft products, enhancing sales workflow."
"Dynamics 365 Sales is a stable solution with good documentation."
"It stands out as an exceptional choice for businesses seeking a comprehensive ERP solution that offers a range of features, including finance, payroll, and HR modules, making it more than just a retail tool."
"It allows effective management of the follow-ups of leads and potential opportunities."
"The solution is fast."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"The most valuable aspect of this solution is its low cost."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
"It works well with Jira. You can customize it to fit your needs."
"I found it significantly complex and not user-friendly."
"The pricing must be improved."
"The product's pricing needs improvement."
"The solution’s stability could be improved."
"Making it more budget-friendly would be beneficial."
"There's room for improvement in the pricing models."
"The solution needs to include accurate and free online tutorials."
"You cannot include all your entities under one instance at the moment."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
"I would like to see more integration on a mobile platform in the next release."
"It lacks customization, and this is the main reason that we are switching to a different solution."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
Dynamics 365 Sales is ranked 21st in CRM with 7 reviews while SugarCRM Platform is ranked 24th in CRM with 11 reviews. Dynamics 365 Sales is rated 8.4, while SugarCRM Platform is rated 7.0. The top reviewer of Dynamics 365 Sales writes "A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms". On the other hand, the top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". Dynamics 365 Sales is most compared with , whereas SugarCRM Platform is most compared with Salesforce Sales Cloud. See our Dynamics 365 Sales vs. SugarCRM Platform report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
