Try our new research platform with insights from 80,000+ expert users

Dynamics 365 Sales vs HubSpot Sales Hub comparison

Microsoft and HubSpot are both solutions in the CRM category. Microsoft is ranked #13 with an average rating of 8.7, while HubSpot is ranked #9 with an average rating of 8.2. Microsoft holds a 0.4% mindshare in CRM, compared to HubSpot’s 1.0% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 85% of HubSpot users who would recommend it.
Dynamics 365 Sales
Read 14 Dynamics 365 Sales reviews
  • 406 Views
  • 406 Comparison Views
100% willing to recommend
HubSpot Sales Hub
Read 21 HubSpot Sales Hub reviews
  • 818 Views
  • 810 Comparison Views
85% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Dec 19, 2024

HubSpot Sales Hub and Dynamics 365 Sales are comprehensive sales solutions competing in the business sector. HubSpot Sales Hub is a cost-effective option with simpler pricing and attractive support, while Dynamics 365 Sales offers a rich feature set making it worth the investment.

Features: HubSpot Sales Hub includes valuable functionalities like email tracking, deal pipelines, and integration with marketing tools. Dynamics 365 Sales offers advanced AI-driven insights, customizability, and integration with Microsoft tools like Teams and Outlook.

Room for Improvement: HubSpot Sales Hub could expand its international support, enhance its integration capabilities, and improve its analytics features. Dynamics 365 Sales might benefit from simplifying its deployment process, reducing its initial costs, and improving its user-friendliness.

Ease of Deployment and Customer Service: HubSpot Sales Hub is known for its quick setup and user-friendly navigation, supported by responsive customer service. Dynamics 365 Sales requires more expertise for deployment but offers robust service support and training resources.

Pricing and ROI: HubSpot Sales Hub presents straightforward pricing with a free tier, offering potentially higher ROI for smaller businesses. Dynamics 365 Sales, though initially more expensive, provides substantial ROI through its advanced features, benefiting larger enterprises.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed Dynamics 365 Sales vs. HubSpot Sales Hub Report (Updated: September 2025).
Buyer's Guide
Dynamics 365 Sales vs. HubSpot Sales Hub
September 2025
Download the complete report
Helped 869,089 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.2
Dynamics 365 Sales improved productivity, achieved ROI in 18 months, and enhanced reporting and forecasting capabilities with proper usage.
Sentiment score
7.9
HubSpot Sales Hub boosts ROI by enhancing sales-marketing communication, streamlining lead management, and improving customer interaction visibility.
Our company reached the return on investment in just one and a half years after implementation, with improvements in productivity, efficiency, and overall outcomes.
Every solution claims to save time, money, and provide productivity savings.
For more quotes and insights, download the Dynamics 365 Sales report
Without it, we wouldn't be able to manage everything properly or strategically plan our sales strategy.
For more quotes and insights, download the HubSpot Sales Hub report
BN
reviewer2710545 - PeerSpot reviewerMano Senaratne - PeerSpot reviewer
 

Customer Service

Sentiment score
7.3
Dynamics 365 Sales support is praised for response speed but faces criticism for ticket creation and timely assistance issues.
Sentiment score
6.7
HubSpot Sales Hub's support is praised for responsiveness and resources, though global users note occasional delays and language issues.
They prioritize serious issues and try to resolve them as quickly as possible.
The overall technical support of Microsoft deserves a rating of 10 out of 10.
For more quotes and insights, download the Dynamics 365 Sales report
They consistently respond and provide solutions, though some limitations are inherent to the tool itself.
It is more difficult with the language in Portuguese, which complicates understanding other functions.
For more quotes and insights, download the HubSpot Sales Hub report
BN
reviewer2245296 - PeerSpot reviewerMano Senaratne - PeerSpot reviewer
AD
 

Scalability Issues

Sentiment score
7.5
Dynamics 365 Sales scales efficiently for various user bases, though large data movements face API-related throughput challenges.
Sentiment score
7.1
HubSpot Sales Hub is scalable for medium businesses but may need modules for enterprise, praised for ease and infrastructure.
Dynamics 365 Sales is highly scalable, with a rating of ten out of ten.
Because of the API limits, the throughput is not good.
We have a global deployment across our organization in approximately 180 countries through Microsoft Azure cloud.
For more quotes and insights, download the Dynamics 365 Sales report
No quotes available
For more quotes and insights, download the HubSpot Sales Hub report
BN
FC
reviewer2245296 - PeerSpot reviewer
 

Stability Issues

Sentiment score
8.6
Dynamics 365 Sales is praised for stability and reliability, with users noting minimal issues and efficient critical information access.
Sentiment score
8.2
HubSpot Sales Hub is praised for its reliable performance, with few disruptions and rare API glitches, ensuring consistent functionality.
I usually do not face any bugs and would give it a high rating.
Its stability rate is 99.9998%, which is crucial as any instability could disrupt access to vital information.
It is definitely stable and scalable.
For more quotes and insights, download the Dynamics 365 Sales report
For instance, out of 10,000 API requests, approximately 10 might get missed with absolutely no record of them.
For more quotes and insights, download the HubSpot Sales Hub report
reviewer1398846 - PeerSpot reviewer
BN
reviewer2710545 - PeerSpot reviewerMano Senaratne - PeerSpot reviewer
 

Room For Improvement

Dynamics 365 Sales struggles with usability and integration, needing enhancements in AI, tutorials, and streamlined features for better performance.
HubSpot Sales Hub needs improved automation, scalability, integration, reporting, UI/UX, and affordability, with enhanced training and AI features.
If Microsoft could provide direct integration, it would better support customers, especially in the Indian market.
They advise about using Power Automate, but it is not suitable for large scale operations.
The biggest challenge that people had was the simplicity that something like Salesforce offers, which Dynamics 365 Sales didn't really have.
For more quotes and insights, download the Dynamics 365 Sales report
The overall cost is relatively high compared to some alternatives available in the market.
HubSpot Sales Hub could be improved by being more affordable in other countries.
For more quotes and insights, download the HubSpot Sales Hub report
BN
FC
reviewer2710545 - PeerSpot reviewerMano Senaratne - PeerSpot reviewer
AD
 

Setup Cost

Dynamics 365 Sales offers robust features, generally priced at $150 monthly, with discounts, preferred by SMEs despite regional cost challenges.
HubSpot Sales Hub offers competitive pricing with various features, seen as worth the investment despite some alternatives being cheaper.
The list price is $150 per user per month, though my company pays $105 per user per month for 20 users.
It is affordable, and what I've seen is a lot of SME customers, small and medium enterprises, tend to go with Dynamics 365 Sales over anything else, which indicates that it's more affordable than some other solutions in the market.
For more quotes and insights, download the Dynamics 365 Sales report
The sales component is somewhat expensive, making the overall cost higher compared to some other available options.
For more quotes and insights, download the HubSpot Sales Hub report
BN
reviewer2710545 - PeerSpot reviewerMano Senaratne - PeerSpot reviewer
 

Valuable Features

Dynamics 365 Sales offers robust lead management, Microsoft integration, automation, AI insights, customization, and enhances productivity with third-party flexibility.
HubSpot Sales Hub integrates seamlessly, offering customization, enhanced sales strategies, and tools like email tracking and customer journey mapping.
This CRM system is more scalable than Salesforce, and its stability rate is 99.9998%.
In SAP, filling 20 fields required visiting 10 different pages sequentially, whereas now everything can be done on a single page.
It is well-connected, with integration capabilities that work well with other systems.
For more quotes and insights, download the Dynamics 365 Sales report
The most important feature for us is the ability to plan workflows and integrate other systems manually, even without native connectivity.
The divisions for sales and the graphics are very customizable in HubSpot Sales Hub.
For more quotes and insights, download the HubSpot Sales Hub report
BN
reviewer2245296 - PeerSpot reviewerreviewer1398846 - PeerSpot reviewerMano Senaratne - PeerSpot reviewer
AD
 

Categories and Ranking

Dynamics 365 Sales
Ranking in CRM
13th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
No ranking in other categories
HubSpot Sales Hub
Ranking in CRM
9th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
21
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.4%, up from 0.3% compared to the previous year. The mindshare of HubSpot Sales Hub is 1.0%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Market Share Distribution
ProductMarket Share (%)
HubSpot Sales Hub1.0%
Dynamics 365 Sales0.4%
Other98.6%
CRM
 

Featured Reviews

IlyasAhmad - PeerSpot reviewer
A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms
The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.
Read full review
Mano Senaratne - PeerSpot reviewer
Seamless integration boosts workflow through custom connectivity
The main advantage is its ease of use, and it comes with multiple connectors that can be used to integrate several other systems. The most important feature for us is the ability to plan workflows and integrate other systems manually, even without native connectivity. This is significant because we have connected our internal systems to HubSpot Sales Hub using the API. Another valuable feature is the email tracking module. Once a person is tracked, it adds all the metadata into the platform for later audit or progress tracing of the email. The custom reporting functionality is very helpful. We have been using custom reporting with HubSpot Sales Hub to get periodic reports and see the progress of certain projects. It helps us plan our sales strategy by tracking variables based on project size or site projects. We can link these projects to data and components, which helps us strategically plan based on the reports. The associated lists feature is new, though it has certain limitations when exporting data. HubSpot Sales Hub provides 95% flexibility in terms of allowing us to export, transform data, and bring it back. However, there are some limitations with the associated list feature and the API in terms of flexibility.
Read full review
report
See which vendors are best for you
Use our free recommendation engine to learn which CRM solutions are best for your needs.
See recommendations
869,089 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
University
14%
Educational Organization
13%
Computer Software Company
10%
Retailer
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise4
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise4
Large Enterprise3
 

Questions from the Community

What do you like most about Dynamics 365 Sales?
It integrates well with other Microsoft products, enhancing sales workflow.
See all answers
What needs improvement with Dynamics 365 Sales?
Beyond what Dynamics 365 Sales currently provides, any improvement would require a combination of processes, changes, and user behavior modifications on our side coupled with the product. The produ...
See all answers
What is your primary use case for Dynamics 365 Sales?
Our organization uses Dynamics 365 Sales for global sales collaboration. Previously, CRM was being treated as Outlook, with everyone in the organization receiving it by default regardless of necess...
See all answers
What do you like most about HubSpot Sales Hub?
It provides efficient business forecasts.
See all answers
What is your experience regarding pricing and costs for HubSpot Sales Hub?
The solution is affordable, though the pricing structure includes a base payment for the sales part. The sales component is somewhat expensive, making the overall cost higher compared to some other...
See all answers
What needs improvement with HubSpot Sales Hub?
There are areas that could be improved in terms of custom reporting. The associated lists feature, while new, has certain limitations when exporting data. Some features cannot be linked to custom r...
See all answers
 

Comparisons

SAP CRM vs Dynamics 365 Sales Logo
SAP CRM vs Dynamics 365 Sales
Compared 50% of the time
Microsoft Dynamics CRM vs Dynamics 365 Sales Logo
Microsoft Dynamics CRM vs Dynamics 365 Sales
Compared 50% of the time
More Dynamics 365 Sales Competitors
Bigin by Zoho CRM vs HubSpot Sales Hub Logo
Bigin by Zoho CRM vs HubSpot Sales Hub
Compared 68% of the time
Affinity vs HubSpot Sales Hub Logo
Affinity vs HubSpot Sales Hub
Compared 32% of the time
More HubSpot Sales Hub Competitors
 

Product Reports

Buyer's Guide
Dynamics 365 Sales
October 2025
Dynamics 365 Sales reportDownload Dynamics 365 Sales product report
Buyer's Guide
HubSpot Sales Hub
September 2025
HubSpot Sales Hub reportDownload HubSpot Sales Hub product report
 

Overview

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?
  • Lead Management: Simplifies tracking and organizing potential sales opportunities.
  • Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
  • Customization Options: Allows for tailored solutions to meet business processes.
  • Third-party Integration: Connects with external apps to streamline operations.
  • Power Platform Compatibility: Enhances development and functionality.
What benefits should users expect from Dynamics 365 Sales?
  • Increased Productivity: Enhances efficiency with streamlined workflows and tools.
  • Enhanced Visibility: Provides comprehensive insights into sales activities.
  • Reliable Performance: Offers stability with robust platform support.
  • Cost-effectiveness: Flexible pricing options cater to varying business needs.
  • Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft

Powerful Sales Software That Grows With You
Track how deals are progressing, organize all sales activity in one place, and accelerate sales cycles to close more deals, faster.

HubSpot
 

Sample Customers

Information Not Available
digimind, easyrecrue, software2, subaru, suzuki, Huif
Buyer's Guide
Dynamics 365 Sales vs. HubSpot Sales Hub
September 2025
Free Report: Dynamics 365 Sales vs. HubSpot Sales Hub
Find out what your peers are saying about Dynamics 365 Sales vs. HubSpot Sales Hub and other solutions. Updated: September 2025.
DOWNLOAD NOW
869,089 professionals have used our research since 2012.
See our Dynamics 365 Sales vs. HubSpot Sales Hub report.
See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.