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Dynamics 365 Sales vs HubSpot Sales Hub comparison

Microsoft and HubSpot are both solutions in the CRM category. Microsoft is ranked #14 with an average rating of 8.5, while HubSpot is ranked #12 with an average rating of 8.1. Microsoft holds a 0.5% mindshare in CRM, compared to HubSpot’s 1.0% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 85% of HubSpot users who would recommend it.
Dynamics 365 Sales
Read 12 Dynamics 365 Sales reviews
  • 163 Views
  • 88 Comparison Views
100% willing to recommend
HubSpot Sales Hub
Read 20 HubSpot Sales Hub reviews
  • 472 Views
  • 211 Comparison Views
85% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

HubSpot Sales Hub and Dynamics 365 Sales are comprehensive sales solutions competing in the business sector. HubSpot Sales Hub is a cost-effective option with simpler pricing and attractive support, while Dynamics 365 Sales offers a rich feature set making it worth the investment.

Features: HubSpot Sales Hub includes valuable functionalities like email tracking, deal pipelines, and integration with marketing tools. Dynamics 365 Sales offers advanced AI-driven insights, customizability, and integration with Microsoft tools like Teams and Outlook.

Room for Improvement: HubSpot Sales Hub could expand its international support, enhance its integration capabilities, and improve its analytics features. Dynamics 365 Sales might benefit from simplifying its deployment process, reducing its initial costs, and improving its user-friendliness.

Ease of Deployment and Customer Service: HubSpot Sales Hub is known for its quick setup and user-friendly navigation, supported by responsive customer service. Dynamics 365 Sales requires more expertise for deployment but offers robust service support and training resources.

Pricing and ROI: HubSpot Sales Hub presents straightforward pricing with a free tier, offering potentially higher ROI for smaller businesses. Dynamics 365 Sales, though initially more expensive, provides substantial ROI through its advanced features, benefiting larger enterprises.

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To learn more, read our detailed Dynamics 365 Sales vs. HubSpot Sales Hub Report (Updated: April 2025).
Buyer's Guide
Dynamics 365 Sales vs. HubSpot Sales Hub
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dynamics 365 Sales
Ranking in CRM
14th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
12
Ranking in other categories
No ranking in other categories
HubSpot Sales Hub
Ranking in CRM
12th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
20
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.5%, up from 0.2% compared to the previous year. The mindshare of HubSpot Sales Hub is 1.0%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

IlyasAhmad - PeerSpot reviewer
A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms
The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.
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Gonçalo Teixeira - PeerSpot reviewer
Offers better lead and opportunity management, improved forecasting, increased visibility, and time-saving benefits
The tool has improved my sales pipeline management. It allows me to track the progress of each sales cycle and receive alerts when a sales stage is ending, prompting me to take necessary actions. I can easily manage customer interactions, primarily through email, which are automatically associated with the corresponding lead or opportunity. This helps me forecast sales. Additionally, the tool offers other useful tools for marketing and email marketing activities. The most effective feature for email tracking is the integration that immediately captures customer replies and associates them with the customer's history. This allows easy access to all interactions via email without needing to search through emails. Additionally, integrating email signatures and managing multiple email accounts makes tracking and managing emails very convenient. The tool offers an easy overview of opportunities. The solution's reporting feature is easy to configure and manage. The value includes better lead and opportunity management, improved forecasting, increased visibility, and time-saving benefits.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is fast."
"Dynamics 365 Sales is a stable solution with good documentation."
"Microsoft 365, in its entirety, provides a collaborative environment that allows me to connect to multiple tools, including email, drive, and cloud hosting folders."
"It integrates well with other Microsoft products, enhancing sales workflow."
"Dynamics 365 Sales assists in streamlining the sales cycle by reducing it by 30%."
"Microsoft 365, in its entirety, provides a collaborative environment that allows me to connect to multiple tools, including email, drive, and cloud hosting folders."
"It allows effective management of the follow-ups of leads and potential opportunities."
"Dynamics 365 Sales offers robust integration capabilities with third-party tools, complemented by our in-house developed applications. We've tailored our pricing within Dynamics 365 to suit our specific needs, collaborating closely with our teams for its development. Leveraging Azure and Microsoft Office 365 integration, Dynamics 365 becomes even more powerful."
More Dynamics 365 Sales pros
"HubSpot Sales Hub is useful for managing workflows."
"The solution is very straightforward to utilize."
"The customer service and support are very good because every time I need something, they reply immediately even in the free version."
"The solution has improved our workflow by providing a centralized solution. It is a one-stop solution that allows us to analyze the sales pipeline and plan activities for specific customers, giving us insights into our approach to prospects. The key improvements include the ability to cross-sell capabilities and identify conversion influencing factors, which we can use to convert customers."
"HubSpot Sales Hub provides its users with very user-friendly UX or customization controls."
"The solution makes it easy for you to log in and manage your pipeline. So pipeline management is very easy and simple."
"The tool facilitates adding the relevant information to the records automatically, so you don't have to look things up, as there is an automated search engine and a complete field for you."
"I like the tool's flexibility. It allows us to customize our sales cycle approach. However, this flexibility can be challenging, as there are many options to consider."
More HubSpot Sales Hub pros
 

Cons

"The solution’s stability could be improved."
"The solution needs to include accurate and free online tutorials."
"I found it significantly complex and not user-friendly."
"There's room for improvement in the pricing models."
"An area for improvement is the integration with WhatsApp. Currently, it is available only through a third party, which incurs additional costs."
"However, having more dashboards and customizable templates, specifically tailored for sales in Dynamics 365, would enhance its usability even further. Being able to create custom dashboards would be particularly beneficial."
"The solution needs an improved connection to AI."
"They could improve the product's integration with Teams for seamless collaboration and enhanced administrative functionalities to reduce manual tasks."
More Dynamics 365 Sales cons
"The tool should add a prospect success feature. Some intelligence should be drawn from our activities and the data we're feeding to recommend the next action. Some AI enablement will help us take the next step for a particular prospect or recommend solutions to help with prospect conversion from an out-of-the-box perspective."
"When it comes to the UI part of the product, it looks very novice and definitely not something meant for an enterprise-grade level business."
"One challenge for us is getting our team engaged in HubSpot. Some of them are not familiar with CRMs, so we spend time training them on HubSpot's features."
"It would be good to be able to add AI and make it easier to integrate the tool with our day-to-day processes."
"There is always room for improvement; I expect more integrations with different tools. I also appreciate the mobile app's user-friendliness. However, I think there could be improvements in database cleaning and customization options for information presentation on the screen. Overall, as a final user, I am very happy with HubSpot Sales Hub."
"It would be good if there were sort of more templated processes offered by the tool since this is an area where the product has shortcomings."
"HubSpot Sales Hub could be improved by being more affordable in other countries because it is a very potential software, but it is not much accessible for other players in the market."
"The solution should have more integration options."
More HubSpot Sales Hub cons
 

Pricing and Cost Advice

"Dynamics 365 Sales' pricing is in the middle. It's not expensive like SAP and Oracle."
"The platform is expensive."
"Dynamics 365 Sales operates on an annual licensing basis."
"The pricing is challenging, which is particularly relevant for countries like Pakistan and others with limited budgets."
"The cost of the solution is very similar to that of other solutions like Salesforce CRM."
"The tool's licensing depends on factors like the number of contacts, users, and additional modules. But generally, it's feasible and accessible. A free license is also available, although it comes with limited features. Even the free license is cool to use."
"The solution is very affordable from the perspective of the features."
"The tool's licensing offers value."
"The solution is more on the cheaper side, but not the cheapest. I'd say it's somewhere in the middle. There are cheaper options like Zoho that provide many features at a lower price, but they're not as expensive as Salesforce or SAP."
"HubSpot Sales Hub is priced reasonably. There are other solutions available that are affordable as compared to HubSpot Sales Hub. They are one of the market leaders, the price tag is good at this point."
"I rate the product price as seven on a scale of one to ten, where ten is the most expensive, and one is the least expensive."
"From a pricing point of view, it was 1,000 dollars per month. The solution was worth the money paid for it."
"We have to pay for licenses. They are not expensive."
More HubSpot Sales Hub pricing and cost advice
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
18%
Educational Organization
13%
Manufacturing Company
8%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Dynamics 365 Sales?
It integrates well with other Microsoft products, enhancing sales workflow.
See all answers
What needs improvement with Dynamics 365 Sales?
An area for improvement is the integration with WhatsApp. Currently, it is available only through a third party, which incurs additional costs. If Microsoft could provide direct integration, it wou...
See all answers
What is your primary use case for Dynamics 365 Sales?
The usual use cases for Dynamics 365 Sales involve managing leads from various sources to define the entire customer journey, starting from lead to closure. This process includes leads, opportuniti...
See all answers
What do you like most about HubSpot Sales Hub?
It provides efficient business forecasts.
See all answers
What is your experience regarding pricing and costs for HubSpot Sales Hub?
The tool's licensing offers value.
See all answers
What needs improvement with HubSpot Sales Hub?
HubSpot Sales Hub could be improved by being more affordable in other countries because it is a very potential software, but it is not much accessible for other players in the market.
See all answers
 

Comparisons

Microsoft Dynamics 365 Customer Service vs Dynamics 365 Sales Logo
Microsoft Dynamics 365 Customer Service vs Dynamics 365 Sales
Compared 100% of the time
More Dynamics 365 Sales Competitors
Affinity vs HubSpot Sales Hub Logo
Affinity vs HubSpot Sales Hub
Compared 50% of the time
Bigin by Zoho CRM vs HubSpot Sales Hub Logo
Bigin by Zoho CRM vs HubSpot Sales Hub
Compared 50% of the time
More HubSpot Sales Hub Competitors
 

Product Reports

Buyer's Guide
Dynamics 365 Sales
May 2025
Dynamics 365 Sales reportDownload Dynamics 365 Sales product report
Buyer's Guide
HubSpot Sales Hub
April 2025
HubSpot Sales Hub reportDownload HubSpot Sales Hub product report
 

Overview

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?
  • Lead Management: Simplifies tracking and organizing potential sales opportunities.
  • Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
  • Customization Options: Allows for tailored solutions to meet business processes.
  • Third-party Integration: Connects with external apps to streamline operations.
  • Power Platform Compatibility: Enhances development and functionality.
What benefits should users expect from Dynamics 365 Sales?
  • Increased Productivity: Enhances efficiency with streamlined workflows and tools.
  • Enhanced Visibility: Provides comprehensive insights into sales activities.
  • Reliable Performance: Offers stability with robust platform support.
  • Cost-effectiveness: Flexible pricing options cater to varying business needs.
  • Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft

Powerful Sales Software That Grows With You
Track how deals are progressing, organize all sales activity in one place, and accelerate sales cycles to close more deals, faster.

HubSpot
 

Sample Customers

Information Not Available
digimind, easyrecrue, software2, subaru, suzuki, Huif
Buyer's Guide
Dynamics 365 Sales vs. HubSpot Sales Hub
April 2025
Free Report: Dynamics 365 Sales vs. HubSpot Sales Hub
Find out what your peers are saying about Dynamics 365 Sales vs. HubSpot Sales Hub and other solutions. Updated: April 2025.
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