We performed a comparison between Dynamics 365 Sales and HubSpot Sales Hub based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It allows effective management of the follow-ups of leads and potential opportunities."
"It integrates well with other Microsoft products, enhancing sales workflow."
"Dynamics 365 Sales offers robust integration capabilities with third-party tools, complemented by our in-house developed applications. We've tailored our pricing within Dynamics 365 to suit our specific needs, collaborating closely with our teams for its development. Leveraging Azure and Microsoft Office 365 integration, Dynamics 365 becomes even more powerful."
"The solution is fast."
"Dynamics 365 Sales is a stable solution with good documentation."
"Dynamics 365 Sales has a sales feature that is easy to use. It is easy to understand and use."
"It stands out as an exceptional choice for businesses seeking a comprehensive ERP solution that offers a range of features, including finance, payroll, and HR modules, making it more than just a retail tool."
"The most valuable features of Dynamics 365 Sales for us are the standard functional power platform applications for business processes."
"HubSpot Sales Hub provides its users with very user-friendly UX or customization controls."
"HubSpot Sales Hub is a good integration tool. It helps us with other platforms. We can integrate data quite easily."
"HubSpot Sales Hub is useful for managing workflows."
"I would say that there are two features that I found valuable. These two features are the solution's clean UI and ease of setup."
"The most valuable feature of the solution is the tracking of customer interaction and client introduction."
"It provides efficient business forecasts."
"The solution makes it easy for you to log in and manage your pipeline. So pipeline management is very easy and simple."
"You can create the workflows and also the different dashboards that you can create. I find it really convenient to generate a lot of reports plus the different views to present the deals."
"The solution’s stability could be improved."
"I found it significantly complex and not user-friendly."
"Making it more budget-friendly would be beneficial."
"The solution needs to include accurate and free online tutorials."
"There's room for improvement in the pricing models."
"The pricing must be improved."
"The product's pricing needs improvement."
"However, having more dashboards and customizable templates, specifically tailored for sales in Dynamics 365, would enhance its usability even further. Being able to create custom dashboards would be particularly beneficial."
"There is a general challenge with CRMs, including HubSpot Sales Hub, where users may not fully understand the system's capabilities. I believe there is a need for better clarification and explanation of what CRMs entail."
"It would be good if there were sort of more templated processes offered by the tool since this is an area where the product has shortcomings."
"The solution should have more integration options."
"There have been some challenges related to workflow customization and terminology."
"There have been many instances where we later identified certain customers that should have been on our target list yet were not."
"There is always room for improvement; I expect more integrations with different tools. I also appreciate the mobile app's user-friendliness. However, I think there could be improvements in database cleaning and customization options for information presentation on the screen. Overall, as a final user, I am very happy with HubSpot Sales Hub."
"The initial setup process is not very complicated."
"The tool should get better at catching leads. Currently, it works better on catching inbound leads. Whenever a person signs up on the website, HubSpot catches the lead and creates an account. However, it is not 100 percent accurate."
Dynamics 365 Sales is ranked 21st in CRM with 8 reviews while HubSpot Sales Hub is ranked 15th in CRM with 14 reviews. Dynamics 365 Sales is rated 8.4, while HubSpot Sales Hub is rated 7.8. The top reviewer of Dynamics 365 Sales writes "A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms". On the other hand, the top reviewer of HubSpot Sales Hub writes "A solution that provides value for money, along with a clean user interface and easy setup process". Dynamics 365 Sales is most compared with , whereas HubSpot Sales Hub is most compared with Affinity. See our Dynamics 365 Sales vs. HubSpot Sales Hub report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
