Document360 vs KnowledgeBase comparison

Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease. You can set up an internal knowledge base by gathering institutional knowledge and storing it centrally that can be accessed by the employees across the organization. No that it is limited for internal use, you can also create a public-facing help center and customer service portal. Having a customer-centric knowledge base helps you to improve efficiency of your support team and concentrate only on the queries that require agent attention and FAQs can be supported to self-service portal.

Document360 also offers an API documentation feature, for developers to create high-quality API docs and stay up-to-date.

Benefitting Features of Document360

Document360 has the ability to use in multiple Help Centers and customized landing pages to carry your brand.

• Simple, efficient, and clear design editor, allowing the user to choose between Markdown and WYSIWYG editor.
• A real-time preview panel on the editor allows seeing how the published article will look while editing.
• With the Category Manager, you can easily assign Articles to different Categories, and that you can re-arrange all of the content.
• Versioning-Product documentation requires version control features, with Document360 you can understand full version history to see what changes were made, by who with time stamp and revert back to any revision.
• The built-in analytics feature filters data and provides the report to derive actionable data and insights.
• Intelligent Search- Customers can use the smart instant search for quick help and dynamically look for the most relevant help articles.
• Good for collaboration among team members unites team to one platform for capturing, sharing, and gaining knowledge.
• Seamless navigation through articles, adding tags, meta description makes it easy to categorize and search.
• SEO settings-At document360 you can customize article metadata and add tags to the article for quick search and optimize article title to include more keywords that relate to your product.
• Document360 integrates with multiple third-party tools, thus making a single place to centralize the tools used by your teams
• Private Hosting options are also available for large Enterprises for more control and security.

There are many other outstanding features to explore. With Document360 you can build better self-service support for your employees and extend the benefits of the Help Center for your customers.

KnowledgeBase is designed to help you harness your product information, empower support agents, and provide day-and-night customer support.

KnowledgeBase is intuitive knowledge base software you can easily use to organize product and service information, both for your team and customers. Product information at the fingertips of your support agents speeds up their response time and increases productivity. This means more satisfied customers and more time to handle burning issues. At the same time, your customers can check the help center and find product FAQs, articles and instructions on their own, anytime they need them. Round-the-clock self-service maximizes ticket deflection and, in the long run, reduces costs.

You can choose the colors, logo, favicon, and URLs of your help center to match your branding. Articles can be packed full of knowledge, with GIFs, videos, and images. If you’re using LiveChat, you can integrate it with KnowledgeBase so your agents get instant access to the help center directly inside the chat window. With data from Insights, you can better understand how customers interact with your information and fill the knowledge gaps as needed.