DIGITAL CX vs SAP Service Cloud comparison

RingCentral and SAP are both solutions in the Customer Experience Management category. RingCentral is ranked #20 with an average rating of 9.0, while SAP is ranked #17 with an average rating of 8.0. RingCentral holds a 0.9% mindshare in CEM, compared to SAP’s 1.8% mindshare. Additionally, 100% of RingCentral users are willing to recommend the solution, compared to 100% of SAP users who would recommend it.

DIGITAL CX

Read 1 DIGITAL CX review

312 Views
156 Comparison Views

100% willing to recommend

SAP Service Cloud

Read 1 SAP Service Cloud review

482 Views
178 Comparison Views

100% willing to recommend

DIGITAL CX

SAP Service Cloud

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between DIGITAL CX and SAP Service Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Qualtrics, Genesys and others in Customer Experience Management.

To learn more, read our detailed Customer Experience Management Report (Updated: September 2025).

Buyer's Guide

Customer Experience Management

September 2025

Download the complete report

Helped 869,785 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

DIGITAL CX

Ranking in Customer Experience Management

20th

Average Rating

9.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Customer Communications Management (CCM) (3rd), Social CRM (7th)

SAP Service Cloud

Ranking in Customer Experience Management

17th

Average Rating

8.0

Reviews Sentiment

1.0

Number of Reviews

Ranking in other categories

CRM (32nd)

Mindshare comparison

As of October 2025, in the Customer Experience Management category, the mindshare of DIGITAL CX is 0.9%, down from 1.3% compared to the previous year. The mindshare of SAP Service Cloud is 1.8%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management Market Share Distribution
Product	Market Share (%)
SAP Service Cloud	1.8%
DIGITAL CX	0.9%
Other	97.3%

Customer Experience Management

Featured Reviews

reviewer1295121

Executive Vice President Operations and IT at a consultancy with 1-10 employees

Advanced VoIP functions that scales well and integrates AI

I am primarily working with Zoom products, including Zoom Video, Zoom Phone, Zoom Rooms, Zoom Webinar, and Zoom Contact Center. I also have experience with RingCentral, where I have helped customers with their phone system and resolving configuration issues RingCentral has a good implementation…

Read full review

Mo Sayed

SAP enterpise cloud architect at ECC Experienced Certified Consulting

Have built intelligent workflows and accelerated lead conversion through embedded AI and process integration

There's definitely room for process improvement in SAP Service Cloud. In my opinion, what can be better in SAP Service Cloud includes having the data center existence properly implemented. Not all cloud solutions are present in data centers. While we evaluate the product, we have to check the existence of the product in all nearest data centers. For example, while I check the data center through the Trust Center on SAP's website, I found that most cloud solutions are installed in Riyadh, but they are missing some very important tools such as LeanIX, which is not existent in Saudi Arabia. E-commerce solutions are also missing, and some aspects of C4C, such as Customer Data Cloud, are not present in many data centers. Not all components in cloud solutions exist in key centers in the Middle East and North Africa. They evaluate demand before installation, but having all solutions in the center point could encourage sales cycles.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"RingCentral has a good implementation of voice over IP and is easy to use, enabling a range of VoIP functions."

"The embedded AI inside SAP, called Business AI, impacts decision-making and resolution times significantly, working as a smart conversational chat in Joule to create dashboards and compare historical data with sales forecasts."

Cons

"RingCentral could improve by incorporating more advanced AI functionalities, as Zoom currently has AI integrated across their products."

"Not all components in cloud solutions exist in key centers in the Middle East and North Africa."

See which vendors are best for you

Use our free recommendation engine to learn which Customer Experience Management solutions are best for your needs.

See recommendations

869,785 professionals have used our research since 2012.

Questions from the Community

What is your experience regarding pricing and costs for DIGITAL CX?

Pricing on RingCentral can be confusing due to numerous surcharges and fees, making it important to consider all fees for a true comparison with other services. Zoom, however, is more competitive a...

See all answers

What needs improvement with DIGITAL CX?

RingCentral could improve by incorporating more advanced AI functionalities, as Zoom currently has AI integrated across their products.

See all answers

What is your primary use case for DIGITAL CX?

See all answers

Ask a question

Earn 20 points

Comparisons

Qualtrics XM Platform vs DIGITAL CX

Compared 100% of the time

More DIGITAL CX Competitors

ServiceNow Customer Service Management vs SAP Service Cloud

Compared 55% of the time

SAP CRM vs SAP Service Cloud

Compared 45% of the time

More SAP Service Cloud Competitors

Product Reports

Buyer's Guide

Customer Experience Management

September 2025

Download DIGITAL CX product report

Buyer's Guide

Customer Experience Management

September 2025

Download SAP Service Cloud product report

Also Known As

Dimelo, a Ring Central Company

No data available

Overview

Connect with customers across 20+ digital touchpoints like the web, social media, messaging apps, review platforms and your custom channels.

RingCentral

SAP Service Cloud, SAP's cloud-based customer service management solution, aims to revolutionize customer service by facilitating strong connections throughout the customer journey. It prioritizes faster issue resolution and enhanced customer experiences. Key functionalities include intelligent case management, omnichannel support, and tools for agent productivity, ensuring an agile and connected service experience. Businesses leveraging SAP Service Cloud can anticipate benefits such as increased customer satisfaction, improved service efficiency, and valuable insights derived from data analysis. Additionally, the webpage offers options to explore product demos for practical understanding, as well as insights into the latest features and product roadmap for staying updated on the platform's capabilities.

SAP

Sample Customers

Orange, SCNF, AXA, Total, Cdiscount, DB, PMU, Ooredoo, Telenor, BNP...

INICOM, Dulux

Buyer's Guide

Customer Experience Management

September 2025

Download Free Report

Find out what your peers are saying about Salesforce, Qualtrics, Genesys and others in Customer Experience Management. Updated: September 2025.

DOWNLOAD NOW

869,785 professionals have used our research since 2012.

See our list of best Customer Experience Management vendors.

We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.