Try our new research platform with insights from 80,000+ expert users

Data Cloud vs Oracle Fusion Service comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Data Cloud
Ranking in CRM
34th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Oracle Fusion Service
Ranking in CRM
11th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
33
Ranking in other categories
CRM Customer Engagement Centers (4th), Marketing Management (7th)
 

Mindshare comparison

As of August 2025, in the CRM category, the mindshare of Data Cloud is 0.1%, up from 0.0% compared to the previous year. The mindshare of Oracle Fusion Service is 1.5%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

LT
Complex setup process impacts functionality and requires improvement
From my experience as a VP of sales, I was not involved directly with development and configuration, but every time I need some change in our strategy and data, it takes a lot of time from our development team or technical team to implement this change. It is not easy to add columns or information in the reports or in the information that I gathered from Data Cloud. It takes a lot of time, and it was not exactly what I was expecting. I had a project that required changing the views that I need from my team, and it took two to three months to make the change. It was just a simple click of a button and adding some information, so what I was expecting to take one or two weeks took three months. It was very complicated to implement in the beginning, and it took a lot of time. It is a very good product, but it is very complex to implement, change, develop, and integrate.
MahaboobPasha - PeerSpot reviewer
Integration enhances efficiency with good ERP Fusion Console that helps with centralization
When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve. There have been many service requests around this, particularly last year. Although progress has been made, performance is still a concern for me. When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them. Enhanced performance is something that I would be interested in.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I rate my experience with Data Cloud a nine out of ten."
"We never had a problem with stability."
"Stable and scalable with good technical support."
"The solution is completely cloud-based and very easy to access from anywhere."
"The solution is easy to learn."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"Oracle Fusion Service offers good efficiency."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
 

Cons

"Customizability is both an advantage and a disadvantage. While it provides a suitable solution with many pieces to integrate, it also adds complexity."
"It is a very good product, but it is very complex to implement, change, develop, and integrate."
"The product's initial setup phase was very difficult."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities."
"The product's option to upload payroll data doesn't work seamlessly."
"The vendor must provide a user-friendly mobile application."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"The user experience has to be much better."
"Lacks the ability to deploy custom code for customization."
 

Pricing and Cost Advice

Information not available
"The product has average pricing."
"This is definitely an expensive product compared to others on the market."
"The tool is reasonably priced."
"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."
"Licensing fees are on the higher end and I rate them an eight out of ten."
"Oracle Fusion Service is more expensive than Workday."
"There are no extra licenses, everything is included in the subscription, and the price is fixed."
"Oracle Fusion Service is a cheap and flexible solution."
report
Use our free recommendation engine to learn which CRM solutions are best for your needs.
865,384 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Manufacturing Company
14%
Financial Services Firm
11%
Healthcare Company
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with Data Cloud?
There was excessive difficulty to customize for our business processes, so you either change to how they have it set up or you spend money getting someone to fix it. It would work, but it was time-...
What is your primary use case for Data Cloud?
We had Sales with Sales Cloud with a bunch of add-ons, and the things we wanted to do and the price was becoming untenable. So, we had to have an exit strategy. The main use cases were the same exa...
What advice do you have for others considering Data Cloud?
It is considered the Data Cloud CRM now. We deployed it to approximately nine or ten people. On a scale of 1-10, I rate this solution a 7.
What needs improvement with Oracle Service Cloud?
I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.
 

Also Known As

No data available
Oracle Service Cloud, Oracle RightNow
 

Overview

 

Sample Customers

Information Not Available
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Find out what your peers are saying about Data Cloud vs. Oracle Fusion Service and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.