CylanceOPTICS vs Trellix Endpoint Security Platform comparison

CylanceOPTICS vs. Trellix Endpoint Security Platform

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

3.2

Users saw positive ROI from CylanceOPTICS with improved threat detection, cost savings, faster responses, and a user-friendly interface.

Sentiment score

8.0

Trellix Endpoint Security offers strong ROI with enhanced security, cost savings, ease of management, and effective ransomware protection.

Many customers observe a return on investment with CylanceOPTICS since it works effectively without the need for an internet connection.

For more quotes and insights, download the CylanceOPTICS report

Account Manager at Teksalah

We have saved money and required fewer employees because of the complicated architecture.

Senior Associate at a tech vendor with 10,001+ employees

There are two parts: one is the encryption which is standard and no AI is needed, but the data protection part could benefit from AI to detect new types of data and protect it.

VenkatKrishnan

VP - Cyber Security at Olam International

We have observed tremendous return on investment after implementing Trellix Endpoint Security as it is a more cost-effective solution compared to other products.

For more quotes and insights, download the Trellix Endpoint Security Platform report

Joint Director at PAA

Customer Service

Sentiment score

5.2

CylanceOPTICS' customer service is mixed, with effective higher-tier support but lacking initial assistance and geographical challenges.

Sentiment score

7.4

Trellix Endpoint Security Platform's customer service is praised for efficiency but varies in consistency and response time regionally.

When it comes to technical support provided by BlackBerry, my experience has been somewhat slow; if a problem arises, we often have to wait for a reply.

For more quotes and insights, download the CylanceOPTICS report

Account Manager at Teksalah

I would rate their customer service nine out of ten.

For more quotes and insights, download the Trellix Endpoint Security Platform report

Joint Director at PAA

When we implemented Trellix Endpoint Security in their network, multiple malwares were detected.

Mohit Dhingra

Senior Vice President IT at AS IT Consulting Pvt. Ltd.

I rate the support from Trellix a perfect ten.

KarthiS

Technical Associate at VSecure Networks

Scalability Issues

Sentiment score

4.5

CylanceOPTICS is praised for scalability but faces mixed reviews, especially with larger enterprises and virtual machine demands.

Sentiment score

8.2

Trellix Endpoint Security excels in scalability, adaptability, and integration, supporting large enterprises with flexible deployment and resource management.

No quotes available

For more quotes and insights, download the CylanceOPTICS report

Trellix Endpoint Security is scalable.

For more quotes and insights, download the Trellix Endpoint Security Platform report

Joint Director at PAA

I would rate the scalability of the solution as a six out of ten, indicating some challenges due to downtime requirements.

Sampath Acharya

Technical Associate at Valuepoint Systems

Stability Issues

Sentiment score

9.2

CylanceOPTICS is praised for its stability, reliability, and compatibility, excelling over McAfee despite minor issues with SentinelOne.

Sentiment score

8.1

Trellix Endpoint Security Platform is reliable and well-rated, though occasional performance issues occur during updates or specific configurations.

Regarding stability, I have no complaints as CylanceOPTICS has proven to be totally stable, and as of now, we have not encountered any instability.

For more quotes and insights, download the CylanceOPTICS report

Account Manager at Teksalah

I would rate the stability of Trellix Endpoint Security as near perfect, close to ten out of ten.

Abdullah Al Hadi

Information Security Engineer at Nhq Distribution Ltd

I would rate its stability as nine out of ten.

For more quotes and insights, download the Trellix Endpoint Security Platform report

Joint Director at PAA

I think it's stable enough; earlier it had glitches, but now it's stable enough.

VenkatKrishnan

VP - Cyber Security at Olam International

Room For Improvement

CylanceOPTICS needs enhancements in threat automation, detection, and management, facing issues with false positives and scalability.

Trellix Endpoint Security needs improvements in speed, integration, user experience, resource usage, and compatibility for better security and support.

Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process.

For more quotes and insights, download the CylanceOPTICS report

Account Manager at Teksalah

Improvements are needed in forensic analytics to detect specific vulnerabilities.

Abdullah Al Hadi

Information Security Engineer at Nhq Distribution Ltd

The product does not seem to be cloud-native.

reviewer2696286

Architect at a government with 10,001+ employees

It doesn't support Microsoft Windows Hello authentication.

VenkatKrishnan

VP - Cyber Security at Olam International

For more quotes and insights, download the Trellix Endpoint Security Platform report

Setup Cost

CylanceOPTICS pricing is competitive and affordable, with annual costs under $100 per client, often bundled with services.

Trellix Endpoint Security offers mid-range, flexible pricing with rich features, though renewal costs may rise and extras incur fees.

In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.

For more quotes and insights, download the CylanceOPTICS report

Account Manager at Teksalah

Trellix Endpoint Security is cost-effective and provides excellent value for money.

Joint Director at PAA

The license costs are very reasonable, around 1,000 to 1,200 rupees per year.

Sampath Acharya

Technical Associate at Valuepoint Systems

My experience with pricing, setup cost, and licensing is good; compared to other tools, Trellix Endpoint Security Platform provides lower costs.

For more quotes and insights, download the Trellix Endpoint Security Platform report

Senior Associate at a tech vendor with 10,001+ employees

Valuable Features

CylanceOPTICS provides AI-driven threat detection with auto-containment, script control, and behavior analytics, offering trusted, real-time security solutions.

Trellix Endpoint Security excels with centralized management, integration, real-time monitoring, and adaptability for comprehensive threat protection.

No quotes available

For more quotes and insights, download the CylanceOPTICS report

Trellix Endpoint Security Platform has positively impacted our organization with strong protection against malware and ransomware, greatly improving our ability to detect and block threats in real time, and features like ATP and Exploit Prevention help reduce malware and zero-day attacks.

Senior Associate at a tech vendor with 10,001+ employees

Trellix Endpoint Security has introduced the new MVISION solution, MVISION Endpoint, which works completely on AI and machine learning.

Mohit Dhingra

Senior Vice President IT at AS IT Consulting Pvt. Ltd.

Trellix Endpoint Security is a proven, robust, and cost-effective solution that protects the organization from different types of ransomware and attacks.

For more quotes and insights, download the Trellix Endpoint Security Platform report

Joint Director at PAA

Categories and Ranking

CylanceOPTICS

Ranking in Endpoint Detection and Response (EDR)

44th

Average Rating

7.4

Reviews Sentiment

5.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Trellix Endpoint Security P...

Ranking in Endpoint Detection and Response (EDR)

10th

Average Rating

7.8

Reviews Sentiment

7.2

Number of Reviews

159

Ranking in other categories

Endpoint Protection Platform (EPP) (7th), Extended Detection and Response (XDR) (9th)

Mindshare comparison

As of January 2026, in the Endpoint Detection and Response (EDR) category, the mindshare of CylanceOPTICS is 0.5%, up from 0.2% compared to the previous year. The mindshare of Trellix Endpoint Security Platform is 3.7%, down from 4.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Endpoint Detection and Response (EDR) Market Share Distribution
Product	Market Share (%)
Trellix Endpoint Security Platform	3.7%
CylanceOPTICS	0.5%
Other	95.8%

Endpoint Detection and Response (EDR)

Featured Reviews

Provides reliable threat detection and response but requires better regional support

Account Manager at Teksalah

One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitate towards popular EDRs like CrowdStrike or Sophos, largely due to better marketing, despite BlackBerry Cylance being a superior product. The lack of marketing from distributors or vendors is a critical area where they are falling short. Apart from marketing, it would be beneficial for CylanceOPTICS to establish a dedicated team in GCC since I coordinate with the UK team to handle support. Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process. In terms of scalability, CylanceOPTICS is indeed easy to scale, but one issue I face is related to visibility; while it is scalable, the security teams struggle with limited visibility as we need to gather data from multiple sources.

Read full review

Threat detection is effective, and the solution provides good control over device access, but it still needs better troubleshooting options for agent-related issues.

Senior Associate at a tech vendor with 10,001+ employees

From an improvement perspective, I am looking for a way to troubleshoot situations where the endpoint agent becomes corrupted and requires reinstallation, as there is currently no option to resolve these issues without rebooting the system. I give it a rating of seven because, in today’s scenario, the portal is complicated to navigate. The Trellix Endpoint Security Platform dashboard is somewhat difficult to understand, and it takes considerable time to familiarize oneself with the tools and policies compared to other solutions. For on-premises deployment, I would also like to highlight that the architecture is quite complex, which is an area Trellix Endpoint Security Platform should consider improving.

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Top Industries

By visitors reading reviews

Manufacturing Company

16%

Financial Services Firm

Computer Software Company

Media Company

Manufacturing Company

14%

Government

12%

Financial Services Firm

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	67
Midsize Enterprise	36
Large Enterprise	61

Questions from the Community

What do you like most about Blackberry Optics?

I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.

What is your experience regarding pricing and costs for Blackberry Optics?

In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.

What needs improvement with Blackberry Optics?

How does McAfee Endpoint Security compare with MVISION?

The flexible manageability of McAfee Endpoint Security is one of our favorite aspects of this solution. You can deploy various components as desired with McAfee Endpoint Security, whereas many othe...

How does Crowdstrike Falcon compare with FireEye Endpoint Security?

The Crowdstrike Falcon program has a simple to use user interface, making it both an easy to use as well as an effective program. Its graphical design is such that it makes an extremely useful too...

What do you like most about McAfee Endpoint Security?

It provides a robust defense against cybersecurity threats while offering user-friendly features like notifications and approval prompts.

CrowdStrike Falcon vs CylanceOPTICS

Comparisons

Compared 19% of the time

Cisco Secure Endpoint vs CylanceOPTICS

Compared 18% of the time

Rapid7 InsightIDR vs CylanceOPTICS

Compared 17% of the time

WatchGuard EPDR vs CylanceOPTICS

Compared 12% of the time

SentinelOne Singularity Complete vs CylanceOPTICS

Compared 12% of the time

More CylanceOPTICS Competitors

Microsoft Defender for Endpoint vs Trellix Endpoint Security Platform

Compared 9% of the time

CrowdStrike Falcon vs Trellix Endpoint Security Platform

Compared 5% of the time

Trellix Endpoint Detection and Response (EDR) vs Trellix Endpoint Security Platform

Compared 5% of the time

SentinelOne Singularity Complete vs Trellix Endpoint Security Platform

Compared 5% of the time

Tanium vs Trellix Endpoint Security Platform

Compared 4% of the time

More Trellix Endpoint Security Platform Competitors

Product Reports

Download CylanceOPTICS product report

CylanceOPTICS

January 2026

Trellix Endpoint Security Platform

January 2026

Trellix Endpoint Security Platform report

Download Trellix Endpoint Security Platform product report

Also Known As

No data available

McAfee Endpoint Security, McAfee Endpoint Protection, Intel Security Total Protection for Endpoint, McAfee Complete Endpoint Protection, Trellix Endpoint Security (ENS)

Overview

Our cloud-native BlackBerry® Optics provide visibility, on-device threat detection and remediation across your organization. In milliseconds. And our EDR approach effectively and efficiently hunts threats while eliminating response latency. It’s the difference between a minor security event—and one that’s widespread and uncontrolled.

BlackBerry

Trellix Endpoint Security Platform offers essential features like centralized management, threat prevention, and encryption, facilitating seamless scaling and integration with other systems while prioritizing user security.

This comprehensive platform focuses on endpoint protection, antivirus capabilities, and malware defense. It enhances cybersecurity with data loss prevention, advanced threat detection, and AI-driven features for reliable protection without impacting performance. Central management and advanced reporting streamline integration and ease of use. Flexible policy deployment through the management console and its robust security measures, such as DLP and device control, further increase protection. Challenges include high CPU and memory usage affecting performance, a complex interface, and lengthy deployment. Third-party integration and Windows Hello support need improvement. Additional concerns involve improved threat detection and faster technical support responses.

What are the key features of Trellix Endpoint Security Platform?

Centralized Management: Allows seamless integration and scaling with consistent control across environments.
Threat Prevention: Provides comprehensive antivirus and malware protection to secure systems.
Encryption: Ensures data security with robust encryption techniques.
Advanced Reporting: Facilitates detailed insights and analysis for better decision-making.
AI-Driven Detection: Offers reliable threat detection without impacting system performance.

What benefits should users look for in reviews?

Comprehensive Protection: Offers extensive security measures for protecting digital environments.
Ease of Integration: Simplifies the process of incorporating into current systems and processes.
Flexible Policy Deployment: Supports adaptable policy management to meet diverse requirements.
Scalability: Enables growth while maintaining efficiency and security.
Robust Security Features: Provides advanced security measures like DLP and device control.

Trellix Endpoint Security Platform is widely implemented in industries such as banking and government for securing mobile and desktop devices. Its capabilities cover network security, device control, and remote access protection, catering to diverse environments by offering robust cybersecurity management against advanced threats.

Trellix

Sample Customers

Cerdant, Washoe County School District

inHouseIT, Seagate Technology