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CyberArk Secrets Management vs UserLock comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 15, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CyberArk Secrets Management
Ranking in Access Management
19th
Average Rating
7.2
Reviews Sentiment
7.6
Number of Reviews
4
Ranking in other categories
Enterprise Password Managers (16th)
UserLock
Ranking in Access Management
25th
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Authentication Systems (21st)
 

Featured Reviews

RJ
Helps with compliance and improves operational flexibility
We have had both on-premises and SaaS models. The on-premise setup was a little difficult, but now that it has been moved to the SaaS model, everything is controlled by CyberArk. We just go and do our work. The initial on-premises setup took two weeks because it was an integrated effort. I had to spin up the servers and bring in the CyberArk Secrets Management resource to deploy the scripts. I then had to open networks and firewalls between CyberArk Secrets Management's on-premise servers and the application server. In the initial phase, it took two to three weeks, but it became easier when moving to the SaaS model. In terms of maintenance, it requires patching or upgrades, which happens one day in a month. If there is a failure, we have to roll back and try once again, which takes more time, but if everything goes smoothly, there is three to five hours of downtime.
Bill H. - PeerSpot reviewer
Affordable, easy to use, and integrates well with Active Directory
The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home. It’s not that I mind not having two factors, but I do get that question from time to time from some of our users who think it would be really useful. From what I’ve heard, they’re working on it and it should be coming in the next version so that’s great news.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"With CyberArk Secrets Management, we were able to resolve the automatic change of the passwords based on timelines. We were also able to retrieve the passwords in an encrypted format by utilizing the CyberArk platform, which was not provided to us by UiPath."
"One of the most important features for us is the system's performance, particularly its speed of retrieving secrets."
"The automatic rotation of the password is the top feature."
"CyberArk's support team is knowledgeable and helpful, consistently responding on time."
"It's vital for effectively managing and securing my credentials."
"CyberArk Secrets Management is a critical solution for strengthening our security posture."
"The audit trails have been extremely important for us in helping our organization meet regulatory requirements."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"The most valuable features are two-factor authentication and real-time logon monitoring."
 

Cons

"The password search feature and integration between different vaults could be enhanced. For instance, when updating passwords in both lower and higher environment vaults, improvement is required in search and upgrade functions."
"Improvements for CyberArk Secrets Management include enhanced documentation with more use cases and step-by-step integration guides."
"Implementing it and ensuring seamless password rotations present challenges."
"Implementation was complex and required professional services."
"We occasionally experience incidents that delay password injection back into the script."
"We did not have a good experience with technical support because their numerous processes caused delays in engaging, leading to project delays or issues with production."
"There is room for improvement with better documentation and less need for CyberArk Secrets Management personnel to assist us with their presence."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
 

Pricing and Cost Advice

"It is in the middle. It is neither very cheap nor very expensive, so I would place it in the middle."
"CyberArk Secrets Management has a moderate pricing structure based on a per-tenant licensing model rather than a per-user account model like their PAM solution."
"You will be hard-pressed to find better pricing."
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Top Industries

By visitors reading reviews
No data available
Government
11%
Financial Services Firm
7%
Manufacturing Company
7%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for CyberArk Secrets Management?
It is in the middle. It is neither very cheap nor very expensive, so I would place it in the middle.
What needs improvement with CyberArk Secrets Management?
There is room for improvement with better documentation and less need for CyberArk Secrets Management personnel to assist us with their presence.
What is your primary use case for CyberArk Secrets Management?
My main use cases at the moment promote security all across the organization.
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Overview

 

Sample Customers

Information Not Available
Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
Find out what your peers are saying about CyberArk Secrets Management vs. UserLock and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.