CRITICALSTART vs Logpoint comparison

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CRITICALSTART

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Executive SummaryUpdated on Dec 5, 2024

Logpoint and CRITICALSTART are key competitors in the cybersecurity domain, with Logpoint holding an advantage in terms of pricing and support, while CRITICALSTART is notable for its feature-rich capabilities.

Features: Logpoint is recognized for its outstanding log management, analytics capabilities, and robust data centralization, offering a comprehensive security insight. Meanwhile, CRITICALSTART is acclaimed for its strong threat detection, automation features, and real-time detection and response, which effectively address rapidly evolving security threats.

Room for Improvement: Logpoint could benefit from expanding its feature set to include more automated response options, improving integration capabilities, and enhancing scalability for larger organizations. CRITICALSTART faces challenges with streamlining its deployment process, reducing its initial setup costs, and improving the clarity of its user interface for quicker navigation.

Ease of Deployment and Customer Service: Logpoint is noted for its straightforward deployment process and responsive customer service, which integrates smoothly into existing systems. Conversely, CRITICALSTART offers comprehensive support services despite its detailed implementation process, helping clients through complex deployments, though its intricate setup may pose challenges.

Pricing and ROI: Logpoint's competitive pricing makes it attractive for organizations seeking high ROI with low initial costs, offering budget-friendly solutions. CRITICALSTART, despite potentially higher setup costs, promises significant ROI through its extensive features, appealing to clients prioritizing deep security functionality.

To learn more, read our detailed CRITICALSTART vs. Logpoint Report (Updated: June 2025).

CRITICALSTART vs. Logpoint

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CRITICALSTART

Ranking in Security Orchestration Automation and Response (SOAR)

28th

Average Rating

9.4

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Managed Detection and Response (MDR) (33rd)

Logpoint

Ranking in Security Orchestration Automation and Response (SOAR)

18th

Average Rating

7.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Log Management (38th), Security Information and Event Management (SIEM) (30th), User Entity Behavior Analytics (UEBA) (11th), Endpoint Detection and Response (EDR) (43rd)

Mindshare comparison

As of July 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of CRITICALSTART is 0.3%, up from 0.1% compared to the previous year. The mindshare of Logpoint is 1.2%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR)

Featured Reviews

Justin Hadley

Sr. Manager, Security Engineering at a financial services firm with 501-1,000 employees

The transparency of data in the platform is perfect: You see everything as they are seeing it

Their Zero Trust Analytics Platform (ZTAP) engine, which is kind of their correlation engine, is by far and away one of the best in the business. We can filter and utilize different lists to build out different alerts, such as, what to alert on and when not to alert. This engine helps reduce our number of alerts and false positives. The service's Trusted Behavior Registry helps the provider solve every alert. The way that they have it built out is very intelligent. The way every alert comes in, it gets triaged one direction or another. If it is already a false positive, then it is still getting addressed and reviewed on a regular cadence. Also, true positive alerts get escalated to the appropriate personnel. Its mobile app is great. The ability just to be able to quick reference and see what's coming in when you're on the move or go. You don't always need to have your computer or laptop handy, because you can operate it just from the mobile app. It can communicate with analysts, which is great. The mobile app is great at affecting the efficiency of our security operations. Those guys are using it throughout the day, whether that be at the office, home, or off hours. Typically, they triage from the mobile app. Then, if an escalation needs to be done on a computer, they will pull out a computer. We were on the original UI for a few years, so the updated UI has been a refreshing change. It has significantly more ability to filter and translate data, then load that data. It is rather intuitive to click through for some of our junior analysts or interns, especially as we are starting to onboard and teach them different aspects of the security operations team.

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Abdullah Secca

Cyber Security Analyst at Pacific Propeller

Valuable monitoring and integration features boost compliance

They are not in the US market, and the quality of support has declined. They migrated operations from Boston to Denmark, and we cannot use a tool hosted outside the country. Additionally, dealing with foreign entities for support was a challenge, leading us to switch providers due to lack of adequate support.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Their Zero Trust Analytics Platform (ZTAP) engine, which is kind of their correlation engine, is by far and away one of the best in the business. We can filter and utilize different lists to build out different alerts, such as, what to alert on and when not to alert. This engine helps reduce our number of alerts and false positives."

"There is a team of people who monitor our traffic and processes 24/7, so if anything raises a flag or alert, it will escalate back to me right away. That's the most incredible part: Humans working behind the scenes 24/7 to monitor our networks."

"I also use their mobile app. It's very easy to use and very convenient to be able to respond to alerts wherever you are. I love the app. You can respond and communicate, per ticket, with their SOC in near real-time. The response is very quick."

"The new mobile app is awesome. It is one of the best I've ever seen. It's much better than its predecessor. It's more intuitive, a whole lot easier to navigate and get where you need to go. It's less repetitive and just generally easier to use. It allows me to not have to be sitting at my computer all the time. I can be on my phone or tablet or wherever I'm at. It makes it a lot easier to answer tickets and do that kind of thing."

"Outside of using the platform to manage alerts, the feature of the service that we get the most value from is being able to reach out to them and say, "Hey, we might go buy a SIEM," for example. They give us their overview of what's out there, what they've dealt with, what they integrate with, and what that looks like. That's been pretty powerful over the years for us."

"The most valuable feature of their service is their tuning... If we were getting 1,000 alerts a day without them, they tune it until they know what to do for 999 of them, and one will make it through to us per day. That tuning is the most valuable part of their solution."

"The quick interaction between the agents is the most valuable feature. If we have questions, they're quick to answer. If we make a change to our system, they quickly make the changes that are necessary to filter the logs correctly."

"My impression of the transparency of the data is that it has good detail. It allows you to see how many events have come in, how many of those events have made it down to their analysts to review, and then however many from their analysts to be able to close out, have been able to been escalated to us. It's a good metric that we can share with my management. They see the value of what the SOC is bringing on top of what my team is already doing."

More CRITICALSTART pros

"The search feature is valuable. The dashboards are also valuable for our bosses. Another valuable feature, which is the main feature of the product, is the centralization of all the logs."

"What I like best about LogPoint is its cost-effectiveness compared to other solutions. LogPoint also has better dashboards which I find valuable. I also like that you can create use cases based on your assets."

"The most beneficial was being able to prove, with proper reports, that from a compliance perspective, the company is in control. The service part of LogPoint did modifications or did some additional work to have the proper reports defined."

"The solution's most valuable aspect is the combination of the software and the support that they have."

"Log collection, dashboards and reporting are good."

"We like the user and entity behaviour analytics (UEBA) and find it valuable."

"The main advantage of Logpoint is the support service. They reply within ten minutes to an hour to our queries."

"The solution's user interface is quite simple, and the integration is better than other products."

More Logpoint pros

Cons

"During the six-month integration and rollout, there were some bumpy roads along the way. There were communication breakdowns between the project manager, CRITICALSTART leadership, and us (as the customer). I expressed my displeasure during the integration in their inability to effectively communicate when there were holdups or issues. They were going through some growing pains at that time, but they have been right there for us ever since."

"They could dig a little bit deeper into the Splunk alerts when they feel like they need to be escalated to us. For example, if a locked account shows up, they could do a little extra digging to verify that the locked account was due to a bad password on the local system. They could just do a little extra digging within the Splunk environment instead of pushing it onto us to go do that extra little digging."

"The biggest room for improvement is not necessarily in their service or offering, but in the products that they support. I would like them to further their knowledge and ability to integrate with those tools. They have base integrations with everything, and we haven't come across anything. They should just continue to build on that API interface between their applications and other third-party consoles."

"They just did a user interface overhaul to the website portal that you use for troubleshooting tickets. The old one was fine. The new one is not intuitive..."

"The updated UI is actually pretty bad. Regarding the intuitiveness, it is fairly easy to use, but the responsiveness, on a scale of one to 10, is a one. It's really poor performance."

"There is room for improvement with the new UI, and that's about it. I would like to see a more intuitive design."

"The only thing I can think of that I would like to see, and I'm sure they could work this into a service pretty easily, is not only alerts on issues that are affecting my company, but some threat intelligence of a general nature on what's out there in the environment. That might be a nice add-in."

"It has frustrated us that they don't have a native Slack integration, because most things do now. That's something we've asked for, for years, and it just doesn't really seem like it's a priority."

More CRITICALSTART cons

"What could be improved in LogPoint is its UI because it's less friendly to users than LogRhythm. The UI could be more aesthetically appealing to users. It's completely outdated."

"The solution should offer more integrations and third-party solutions like incident response platforms or allow access to third-party big data"

"The general public wasn't looking for that type of product unless you had a company that was medical or financial and needed 24-hour responsiveness."

"They are not in the US market, and the quality of support has declined."

"Log management could be better because transporting the log from a password to the client system takes time."

"I would rate the stability of Logpoint as a six out of ten. I have received reports indicating glitches and downtimes with Logpoint."

"In terms of functionality, it is very good. The only issue is the documentation. Its documentation should be improved."

"One of the downsides is it is not a SaaS solution. It must be on-premises."

More Logpoint cons

Pricing and Cost Advice

"There are contractual penalties if their SLAs are not met. This commitment was very important in our decision to go with this service, because not having downtime is extremely important to us. The providers has not missed an SLA in the 18 months that I have worked with them."

"The pricing of other services was so insane that they weren't even an option."

"As far as the expense goes, it's very competitive pricing and the services you get are almost like you have a person on your team."

"The pricing has always been competitive. They have always been good to us. They will make it a fight. They don't try to hide anything; it's always been fully transparent and well-worth what we pay for it."

"Overall, for what I'm paying for it, and the benefit I'm getting out of it, it is right where it needs to be, if not a little bit in my favor. For what it costs me to actually have this service, I could afford one internal person to do that job, but now I have a team of 10 or more who are doing that job, and they don't sleep because they work shifts."

"I've told CRITICALSTART that I think the managed service they provide is cheaper than it should be. It's a really good deal."

"It costs a lot for what we felt comfortable to spend."

"LogPoint seemed like it was a good product, but it was expensive and there wasn't any room to move the pricing when customers needed a lower-costing solution."

"It has a fixed price, which is what I like about LogPoint. I bought the system and paid for it, and I pay maintenance. It is not a consumption model. Most SIEMs or most of the log management systems are consumption-based, which means that you pay for how many logs you have in the system. That's a real problem because logs can grow very quickly in different circumstances, and when you have a variable price model, you never know what you're going to pay. Splunk is notoriously expensive for that reason. If you use Splunk or QRadar, it becomes expensive because there are not just the logs; you also have to parse the logs and create indexes. Those indexes can be very expensive in terms of space. Therefore, if they charge you by this space, you can end up paying a significant amount of money. It can be more than what you expect to pay. I like the fact that LogPoint has a fixed cost. I know what I'm going to pay on a yearly basis. I pay that, and I pay the maintenance, and I just make it work."

"It was on a yearly basis at about $100K. It was not a huge environment. We were running it on our own virtual server environment, which, of course, had a cost. There was hardware and some energy cost, and then there were Microsoft Windows licenses for servers. That's all, but there was nothing in comparison to the licensing costs."

"My company used to pay for LogPoint costs annually. It's a cost-effective solution. I'm not part of the Finance team, though, so I'm not sure exactly what the licensing fee is or what license my company had."

"It's getting more expensive, which is one of the reasons we're looking around just to see if there's anything better value."

"For a hundred user deployment the cost is about $10,000. The next year it would be the same because it's a subscription-based license. There are separate costs as well, for example, if a customer asks for training for their staff."

"It's less expensive than the competitors. The Logpoint marketing team is very accommodating and client-friendly. They offer very good reductions in price. They are pretty good in this aspect. They are transparent in their licensing and pricing."

"On a scale of one to ten, where one is cheap, and ten is expensive, I would rate LogPoint's pricing a seven. It is not very expensive compared to some of the more costly products, and it is not very cheap compared to some of the cheaper products in the SIEM market."

More Logpoint pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Healthcare Company

13%

Real Estate/Law Firm

12%

Financial Services Firm

11%

Educational Organization

28%

Computer Software Company

20%

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about LogPoint?

The solution is user-friendly.

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What is your experience regarding pricing and costs for LogPoint?

I rate the pricing at eight, suggesting it's relatively good or affordable.

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What needs improvement with LogPoint?

Logpoint needs to be cloud-native, as currently, it is not. Additionally, there should be compliance mapping, where the features and actions within Logpoint map to security compliance standards.

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Arctic Wolf Managed Detection and Response vs CRITICALSTART

Compared 17% of the time

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Compared 27% of the time

IBM Security QRadar vs Logpoint

Compared 16% of the time

Elastic Security vs Logpoint

Compared 13% of the time

LogRhythm SIEM vs Logpoint

Compared 11% of the time

Microsoft Sentinel vs Logpoint

Compared 10% of the time

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Product Reports

CRITICALSTART

Download CRITICALSTART product report

Download Logpoint product report

Also Known As

Critical Start, CriticalStart

No data available

Overview

The cybersecurity landscape is growing more complex by the day with the arrival of new threats and new tools supposedly designed for combating them. The problem is it’s all creating more noise and confusion for security professionals to sort through.

CRITICALSTART is the only MDR provider committed to eliminating acceptable risk and leaving nothing to chance. They believe that companies should never have to settle for “good enough.” Their award-winning portfolio includes end-to-end Professional Services and Managed Detection and Response (MDR). CRITICALSTART MDR puts a stop to alert fatigue by leveraging the Zero Trust Analytics Platform (ZTAP) plus the industry-leading Trusted Behavior Registry, which eliminates false positives at scale by resolving known-good behaviors. Driven by 24x7x365 human-led, end-to-end monitoring, investigation and remediation of alerts, their on-the-go threat detection and response capabilities are enabled via a fully interactive MOBILESOC app.

Critical Start

Logpoint is a cutting-edge security information and event management (SIEM) solution that is designed to be intuitive and flexible enough to be used by an array of different businesses. It is capable of expanding according to its users' needs.

Benefits of Logpoint

Some of the benefits of using Logpoint include:

Unifies data logs: Logpoint creates a single system of classification for collected data. It makes it easy for users to search for and find data, which aids users when they are creating reports or alerts. Users can conserve resources while at the same time seeing a rise in the efficiency of their business operations.

Intuitive solution design: Logpoint is designed so that anyone can utilize all of its features, even if they are not an expert in network security. Logpoint’s UI is simple enough that users can utilize it without undergoing extensive training.

Highly flexible: Logpoint is designed so that users can scale it linearly to accommodate projects that are large and complex. This allows users to expand the scope of their projects according to their needs without worrying that their infrastructure won’t be able to handle the increase in size. The solution’s security features can be deployed both on the cloud and in a physical environment.

Simple role-based access security: Logpoint allows administrators to employ Microsoft’s active directory (AD) and a Lightweight Directory Access Protocol to manage user access. These can help administrators protect their systems from being abused or otherwise harmed by bad actors.

Reviews from Real Users

Logpoint is a security and management solution that stands out among its competitors for a number of reasons. Two major ones are its data gathering and artificial intelligence (AI) capabilities. Logpoint enables users to not only gather the data, but also to maximize both the amount of data that can be gathered and its usefulness. It removes many of the challenges that users may face in data collection. The solution allows users to set rules for collection and then it pulls information from sources that meet the rules that have been set. This data is then broken into manageable segments and ordered. Users can then analyze these ordered segments with ease. Additionally, LogPoint utilizes both machine learning and AI technology. Users gain the ability to protect themselves from and if necessary resolve emerging threats as soon as they arise. The AI sets security parameters for a user’s system. These act as a baseline that are triggered and notify the user if anything deviates from the rules that it set up.

The chief infrastructure & security officer at a financial services firm writes, “It is a very comprehensive solution for gathering data. It has got a lot of capabilities for collecting logs from different systems. Logs are notoriously difficult to collect because they come in all formats. Logpoint has a very sophisticated mechanism for you to be able to connect to or listen to a system, get the data, and parse it. Logs come in text formats that are not easily parsed because all logs are not the same, but with Logpoint, you can define a policy for collecting the data. You can create a parser very quickly to get the logs into a structured mechanism so that you can analyze them.”

A. Secca., a Cyber Security Analyst at a transportation company, writes, “It is an AI technology because it is using machine learning technology. So far, there is nothing better out there for UEBA in terms of monitoring endpoints and user activity. It is using machine learning language, so it is right at the top. It provides that capability and monitors all of the user’s activities. It devises a baseline and monitors if there is any deviation from the baseline.”

Sample Customers

Information Not Available

AP Pension, Copenhagen Airports, KMD, Terma, DISA, Danish Crown, Durham City Council, Game, TopDanmark, Lahti Energia, Energi Midt, Synoptik, Eissmann Group Automotive, Aligro, CG50...

CRITICALSTART vs. Logpoint