CRITICALSTART vs Logpoint comparison

Critical Start and Logpoint are both solutions in the Security Orchestration Automation and Response (SOAR) category. Critical Start is ranked #26, while Logpoint is ranked #19 with an average rating of 8.3. Critical Start holds a 1.1% mindshare in SOAR, compared to Logpoint’s 1.9% mindshare. Additionally, 100% of Critical Start users are willing to recommend the solution, compared to 86% of Logpoint users who would recommend it.

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Executive SummaryUpdated on Dec 5, 2024

Logpoint and CRITICALSTART are key competitors in the cybersecurity domain, with Logpoint holding an advantage in terms of pricing and support, while CRITICALSTART is notable for its feature-rich capabilities.

Features: Logpoint is recognized for its outstanding log management, analytics capabilities, and robust data centralization, offering a comprehensive security insight. Meanwhile, CRITICALSTART is acclaimed for its strong threat detection, automation features, and real-time detection and response, which effectively address rapidly evolving security threats.

Room for Improvement: Logpoint could benefit from expanding its feature set to include more automated response options, improving integration capabilities, and enhancing scalability for larger organizations. CRITICALSTART faces challenges with streamlining its deployment process, reducing its initial setup costs, and improving the clarity of its user interface for quicker navigation.

Ease of Deployment and Customer Service: Logpoint is noted for its straightforward deployment process and responsive customer service, which integrates smoothly into existing systems. Conversely, CRITICALSTART offers comprehensive support services despite its detailed implementation process, helping clients through complex deployments, though its intricate setup may pose challenges.

Pricing and ROI: Logpoint's competitive pricing makes it attractive for organizations seeking high ROI with low initial costs, offering budget-friendly solutions. CRITICALSTART, despite potentially higher setup costs, promises significant ROI through its extensive features, appealing to clients prioritizing deep security functionality.

To learn more, read our detailed CRITICALSTART vs. Logpoint Report (Updated: April 2026).

Buyer's Guide

CRITICALSTART vs. Logpoint

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Torq

Mindshare comparison

As of May 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 3.7%, down from 5.4% compared to the previous year. The mindshare of CRITICALSTART is 1.1%, up from 0.2% compared to the previous year. The mindshare of Logpoint is 1.9%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR) Mindshare Distribution
Product	Mindshare (%)
Torq	3.7%
Logpoint	1.9%
CRITICALSTART	1.1%
Other	93.3%

Security Orchestration Automation and Response (SOAR)

Featured Reviews

Nimrod Vardi

Global IT Director at OpenWeb

Automation workflows have transformed our IT, enabling secure just-in-time access control

We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.

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Justin Hadley

Sr. Manager, Security Engineering at a financial services firm with 501-1,000 employees

The transparency of data in the platform is perfect: You see everything as they are seeing it

Their Zero Trust Analytics Platform (ZTAP) engine, which is kind of their correlation engine, is by far and away one of the best in the business. We can filter and utilize different lists to build out different alerts, such as, what to alert on and when not to alert. This engine helps reduce our number of alerts and false positives. The service's Trusted Behavior Registry helps the provider solve every alert. The way that they have it built out is very intelligent. The way every alert comes in, it gets triaged one direction or another. If it is already a false positive, then it is still getting addressed and reviewed on a regular cadence. Also, true positive alerts get escalated to the appropriate personnel. Its mobile app is great. The ability just to be able to quick reference and see what's coming in when you're on the move or go. You don't always need to have your computer or laptop handy, because you can operate it just from the mobile app. It can communicate with analysts, which is great. The mobile app is great at affecting the efficiency of our security operations. Those guys are using it throughout the day, whether that be at the office, home, or off hours. Typically, they triage from the mobile app. Then, if an escalation needs to be done on a computer, they will pull out a computer. We were on the original UI for a few years, so the updated UI has been a refreshing change. It has significantly more ability to filter and translate data, then load that data. It is rather intuitive to click through for some of our junior analysts or interns, especially as we are starting to onboard and teach them different aspects of the security operations team.

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Rifat Hasan

System Engineer at Corporate Projukti Limited

Has lacked proper integration and consistent support communication

I selected Logpoint for the pricing as it is reasonable. I am located in Bangladesh, South Asia, Dhaka. I have tried to contact Exabeam by mail repeatedly, but there has been no response. My company, Corporate Projukti Limited, including my Bangladesh area head, technical director, and team manager, have sent emails to contact Exabeam solution, but there is no response. There is already a distributor in Bangladesh. The weakness with Logpoint is UEBA. UEBA is recommended, but not extra. Exabeam's UEBA is an extra feature. SOAR is extra, but Logpoint's product measurement is 40 or 50. There is a 10% difference with the UEBA and SOAR, so Logpoint is weak there. I would appreciate extra features in Logpoint such as SOAR. SOAR and UEBA are included features in Logpoint. Logpoint's UEBA is a weak point, while Exabeam's UEBA has extra AI through automation. Exabeam has a license included, and the extra license is an add-on. In Logpoint, it is included, which makes it a weak point.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Once I started to use the system and I saw the potential, it changed all of our work in IT."

"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."

"Any request that comes in, regardless of how complex it is, I can accomplish it with Torq."

"Torq's unified platform approach to AI, SOAR, automation, and case management is superior compared to my experience managing multiple point solutions."

"Torq has helped a lot regarding SOC analyst efficiency."

"What I appreciate most about Torq is that it is an essential part of our system."

"Since we started working with Torq, I am handling much fewer alerts, it is becoming really easy for me to handle an alert, I have all the information that I need, I do not need to connect to different vendors to receive this information, and the main thing I got from Torq is time, which now helps me to build another automated system and learn."

"If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me."

More Torq pros

"The way that the user interface presents data enables our team to be able to make decisions significantly quicker, rather than have to dig into the details or go back to the original tools."

"The new mobile app is awesome. It is one of the best I've ever seen. It's much better than its predecessor. It's more intuitive, a whole lot easier to navigate and get where you need to go. It's less repetitive and just generally easier to use. It allows me to not have to be sitting at my computer all the time. I can be on my phone or tablet or wherever I'm at. It makes it a lot easier to answer tickets and do that kind of thing."

"Customer service and their response are phenomenal. I would give their customer support a nine point five (out of 10). Our easy access to their SOC analyst, sales team, and leadership team instills confidence in me that they are there for us 24/7."

"Outside of using the platform to manage alerts, the feature of the service that we get the most value from is being able to reach out to them and say, "Hey, we might go buy a SIEM," for example. They give us their overview of what's out there, what they've dealt with, what they integrate with, and what that looks like. That's been pretty powerful over the years for us."

"From where we were prior to going into them, the service has increased our analysts’ efficiency to the point that they can focus on other areas of the business."

"In a given quarter, I get 589,000 security events and 584,000 of those get reduced by the service before they even get to me, so the alerts that actually come through to me end up being about 1,400 in that quarter, which is a 99.7 percent efficiency rate."

"When I start thinking about if I were to try to light up a SOC, which I've done before and I have no interest in doing, it could be a million dollars a year or more to do that, and for what I am paying them for the managed fees, it's a steal."

"There is a team of people who monitor our traffic and processes 24/7, so if anything raises a flag or alert, it will escalate back to me right away. That's the most incredible part: Humans working behind the scenes 24/7 to monitor our networks."

More CRITICALSTART pros

"I use the product for my research and development to enhance my work."

"It is highly recommended. It is a solid SIEM tool. It is very dependable and well-recognized."

"The UEBA component, as well as the SOAR component, are some of the most valuable features of Logpoint."

"The most beneficial was being able to prove, with proper reports, that from a compliance perspective, the company is in control. The service part of LogPoint did modifications or did some additional work to have the proper reports defined."

"The most beneficial was being able to prove, with proper reports, that from a compliance perspective, the company is in control."

"The solution's most valuable aspect is the combination of the software and the support that they have."

"Even if I bash a lot on LogPoint, I must say that it's a bang for the buck product."

"For on-premises, it is the best solution."

More Logpoint pros

Cons

"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."

"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."

"The initial deployment of Torq was not easy."

"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."

"The initial deployment of Torq was not easy."

"We have MCP that we are working with our cloud security platform, and we wanted to connect this MCP to the case management."

"Regarding the pricing of Torq, I would say it is expensive."

"Additionally, the documentation for Torq is not very clear. Most of the information is presented in videos, which are not ideal for reading; there are mostly paragraphs and other text-based content."

"The only thing I can think of that I would like to see, and I'm sure they could work this into a service pretty easily, is not only alerts on issues that are affecting my company, but some threat intelligence of a general nature on what's out there in the environment. That might be a nice add-in."

"It has frustrated us that they don't have a native Slack integration, because most things do now."

"During the six-month integration and rollout, there were some bumpy roads along the way. There were communication breakdowns between the project manager, CRITICALSTART leadership, and us (as the customer). I expressed my displeasure during the integration in their inability to effectively communicate when there were holdups or issues. They were going through some growing pains at that time, but they have been right there for us ever since."

"It has frustrated us that they don't have a native Slack integration, because most things do now. That's something we've asked for, for years, and it just doesn't really seem like it's a priority."

"The updated UI is actually pretty bad. Regarding the intuitiveness, it is fairly easy to use, but the responsiveness, on a scale of one to 10, is a one. It's really poor performance."

"The biggest room for improvement is not necessarily in their service or offering, but in the products that they support."

"They just did a user interface overhaul to the website portal that you use for troubleshooting tickets. The old one was fine. The new one is not intuitive..."

"They could dig a little bit deeper into the Splunk alerts when they feel like they need to be escalated to us."

More CRITICALSTART cons

"In terms of functionality, it is very good. The only issue is the documentation. Its documentation should be improved."

"Logpoint is not flexible. Its documentation is not user-friendly."

"The documentation part is something that needs to be improved, as well as the threat intelligence investigation part."

"What could be improved in LogPoint is its UI because it's less friendly to users than LogRhythm. The UI could be more aesthetically appealing to users. It's completely outdated."

"Customer Service: This is a HUGE problem."

"Our customers were not happy with firewalling and the endpoint antivirus."

"Log management could be better because transporting the log from a password to the client system takes time."

"LogPoint can improve its dashboards. We are not able to customize the dashboard when creating them. They only have preset dashboards which do not have exactly what we are looking for."

More Logpoint cons

Pricing and Cost Advice

Information not available

"The pricing has always been competitive. They have always been good to us. They will make it a fight. They don't try to hide anything; it's always been fully transparent and well-worth what we pay for it."

"I've told CRITICALSTART that I think the managed service they provide is cheaper than it should be. It's a really good deal."

"The pricing of other services was so insane that they weren't even an option."

"Overall, for what I'm paying for it, and the benefit I'm getting out of it, it is right where it needs to be, if not a little bit in my favor. For what it costs me to actually have this service, I could afford one internal person to do that job, but now I have a team of 10 or more who are doing that job, and they don't sleep because they work shifts."

"There are contractual penalties if their SLAs are not met. This commitment was very important in our decision to go with this service, because not having downtime is extremely important to us. The providers has not missed an SLA in the 18 months that I have worked with them."

"It costs a lot for what we felt comfortable to spend."

"As far as the expense goes, it's very competitive pricing and the services you get are almost like you have a person on your team."

"Our licensing fees are about $10,000 USD per month, which I think is fair."

"My company used to pay for LogPoint costs annually. It's a cost-effective solution. I'm not part of the Finance team, though, so I'm not sure exactly what the licensing fee is or what license my company had."

"For a hundred user deployment the cost is about $10,000. The next year it would be the same because it's a subscription-based license. There are separate costs as well, for example, if a customer asks for training for their staff."

"It was on a yearly basis at about $100K. It was not a huge environment. We were running it on our own virtual server environment, which, of course, had a cost. There was hardware and some energy cost, and then there were Microsoft Windows licenses for servers. That's all, but there was nothing in comparison to the licensing costs."

"LogPoint seemed like it was a good product, but it was expensive and there wasn't any room to move the pricing when customers needed a lower-costing solution."

"It has a fixed price, which is what I like about LogPoint. I bought the system and paid for it, and I pay maintenance. It is not a consumption model. Most SIEMs or most of the log management systems are consumption-based, which means that you pay for how many logs you have in the system. That's a real problem because logs can grow very quickly in different circumstances, and when you have a variable price model, you never know what you're going to pay. Splunk is notoriously expensive for that reason. If you use Splunk or QRadar, it becomes expensive because there are not just the logs; you also have to parse the logs and create indexes. Those indexes can be very expensive in terms of space. Therefore, if they charge you by this space, you can end up paying a significant amount of money. It can be more than what you expect to pay. I like the fact that LogPoint has a fixed cost. I know what I'm going to pay on a yearly basis. I pay that, and I pay the maintenance, and I just make it work."

"Logpoint's pricing is mid-ranged and depends on the number of devices."

"It's less expensive than the competitors. The Logpoint marketing team is very accommodating and client-friendly. They offer very good reductions in price. They are pretty good in this aspect. They are transparent in their licensing and pricing."

More Logpoint pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Construction Company

10%

Comms Service Provider

Manufacturing Company

Real Estate/Law Firm

11%

Financial Services Firm

11%

Comms Service Provider

Healthcare Company

Computer Software Company

14%

Construction Company

13%

Manufacturing Company

10%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	4
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	3
Large Enterprise	4

Questions from the Community

What needs improvement with Torq?

This is exactly what we discussed two days ago with the Torq team. We told them where we want to see improvements. Fo...

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What is your primary use case for Torq?

I use Torq as my case management and alert system. Working as a SOC analyst, the first thing I do every morning is ge...

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What advice do you have for others considering Torq?

I would definitely recommend Torq. I have no doubt, really. When we looked for another vendor, Torq really answered a...

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Earn 20 points

What is your experience regarding pricing and costs for LogPoint?

I rate the pricing at eight, suggesting it's relatively good or affordable.

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What needs improvement with LogPoint?

I selected Logpoint for the pricing as it is reasonable. I am located in Bangladesh, South Asia, Dhaka. I have tried ...

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What is your primary use case for LogPoint?

I had experience with Logpoint before, and I contacted the Exabeam solution, but there was no response; they did not ...

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Comparisons

Tines vs Torq

Compared 27% of the time

Splunk SOAR vs Torq

Compared 15% of the time

Blink Ops vs Torq

Compared 12% of the time

Palo Alto Networks Cortex XSOAR vs Torq

Compared 10% of the time

Swimlane vs Torq

Compared 8% of the time

More Torq Competitors

ServiceNow Security Operations vs CRITICALSTART

Compared 13% of the time

Palo Alto Networks Cortex XSOAR vs CRITICALSTART

Compared 10% of the time

SentinelOne Wayfinder Threat Detection and Response vs CRITICALSTART

Compared 9% of the time

Arctic Wolf Managed Detection and Response vs CRITICALSTART

Compared 6% of the time

Expel vs CRITICALSTART

Compared 6% of the time

More CRITICALSTART Competitors

IBM Security QRadar vs Logpoint

Compared 8% of the time

Splunk Enterprise Security vs Logpoint

Compared 8% of the time

Elastic Security vs Logpoint

Compared 5% of the time

Wazuh vs Logpoint

Compared 3% of the time

Microsoft Sentinel vs Logpoint

Compared 3% of the time

More Logpoint Competitors

Product Reports

Buyer's Guide

Torq

April 2026

Download Torq product report

Buyer's Guide

CRITICALSTART

May 2026

Download CRITICALSTART product report

Buyer's Guide

Logpoint

May 2026

Download Logpoint product report

Also Known As

No data available

Critical Start, CriticalStart

No data available

Overview

Torq is the enterprise AI SOC solution that effectively combines adaptive insights and automation to handle critical threats efficiently. It manages threat lifecycles, swiftly moving from triage to response, ensuring effective risk management.

Torq is designed to streamline security operations by aggregating telemetry across your security stack. It investigates significant risks and manages threats from triage to containment and remediation. This AI-driven tool enhances the capabilities of your SecOps team, allowing them to achieve more impactful results without introducing complicated processes.

What are the key features of Torq?

Adaptive Agentic Insights: Provides real-time threat intelligence tailored to specific security challenges.
Automation: Automates responses to security incidents, minimizing manual intervention requirements.
Threat Lifecycle Management: Comprehensive handling of threats from detection to remediation.
Telemetry Aggregation: Integrates data across platforms for a unified security overview.

Why consider Torq based on reviews?

Efficiency: Users notice significant reductions in time spent managing threats.
Risk Reduction: Enhanced ability to identify and address critical threats promptly.
Resource Optimization: Allows teams to allocate effort to other critical tasks by reducing manual security operations.
Scalability: Adaptable to meet the demands of growing or changing infrastructures.

In industries like finance and healthcare, Torq shows effectiveness by adapting to specific risk scenarios often encountered in these fields. Its integration with existing infrastructures makes it a valuable asset for maintaining stringent security standards, essential for protecting critical data and operations in diverse high-stakes environments.

Torq

CRITICALSTART enhances cybersecurity through advanced alert management, expert guidance, and a user-friendly interface. It promotes efficient monitoring and response to alerts, utilizing a Zero Trust model for heightened security.

CRITICALSTART is designed for organizations seeking to manage security alerts and streamline monitoring processes. Known for its quick response times and efficient alert filtering, it integrates tools like Cylance and Carbon Black to offer managed detection and response services. Users experience enhanced security by focusing on critical threats while the platform's easy navigation aids in efficiently responding to alerts. Improvement areas include better alert prioritization, enhanced compliance disclosure, and smoother integration with third-party communication tools.

What are the key features of CRITICALSTART?

Alert Management: Efficient handling and filtering of alerts to minimize noise.
Expert Guidance: Insights for integrating SIEM and optimizing response strategies.
Mobile Access: Easy access through a mobile app to manage alerts on the go.
Zero Trust Model: Enhances security by minimizing unnecessary access and noise.
User-Friendly Interface: Seamless navigation enhances user interaction and response times.

What advantages and ROI should users consider?

Improved Security Confidence: Advanced alert handling promotes a secure environment.
Increased Efficiency: Streamlined monitoring allows focus on critical threats.
Expert Insight: Professional guidance enhances security strategies and operations.
Quick Response Times: Rapid handling of threats reduces potential impacts.

In industry applications, organizations use CRITICALSTART to bolster cybersecurity measures across finance, healthcare, and technology sectors. Managed detection services and third-party integration make it suitable for enterprises looking to optimize security operations and minimize alert fatigue while ensuring 24/7 monitoring and protection.

Critical Start

Logpoint offers a robust SIEM system tailored for compliance with regulations like PCI DSS and GDPR, enhancing security monitoring and enabling efficient incident response.

Logpoint strengthens cybersecurity by offering essential tools for log collection, security monitoring, and forensic analysis. Its features include an intuitive dashboard, a powerful correlation engine, and extensive third-party integrations, making it a versatile asset for security operations centers. Despite its advantages, areas for improvement include ransomware protection, cloud-native deployment, and more flexible pricing. Improvements in features like SOAR and UEBA functionality can boost its competitiveness.

What are the most important features of Logpoint?

Easy-to-use dashboard: Simplifies interaction with intuitive design.
Correlation engine: Connects data for in-depth security insights.
Comprehensive log collection: Facilitates extensive data gathering.
Third-party integrations: Connects seamlessly with other tools.
UEBA and SOAR components: Enhance threat response and automation.

What benefits and ROI should users consider?

Cost-effectiveness: Provides significant value for its pricing.
User-friendly interface: Enhances usability with straightforward design.
Compliance navigation: Eases PCI DSS and GDPR compliance.
Quick support service: Provides responsive customer assistance.

Many organizations utilize Logpoint across industries as part of their security infrastructure. It supports standard compliance, orchestrating incident responses and security threat monitoring. Logpoint empowers businesses by integrating and correlating security data, improving cybersecurity posture in varied environments.

Logpoint

Sample Customers

Information Not Available

AP Pension, Copenhagen Airports, KMD, Terma, DISA, Danish Crown, Durham City Council, Game, TopDanmark, Lahti Energia, Energi Midt, Synoptik, Eissmann Group Automotive, Aligro, CG50...

Buyer's Guide

CRITICALSTART vs. Logpoint

April 2026

Free Report: CRITICALSTART vs. Logpoint

Find out what your peers are saying about CRITICALSTART vs. Logpoint and other solutions. Updated: April 2026.

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