CRITICALSTART vs Logpoint comparison

Critical Start and Logpoint are both solutions in the Security Orchestration Automation and Response (SOAR) category. Critical Start is ranked #25, while Logpoint is ranked #20 with an average rating of 8.3. Critical Start holds a 1.3% mindshare in SOAR, compared to Logpoint’s 2.0% mindshare. Additionally, 100% of Critical Start users are willing to recommend the solution, compared to 86% of Logpoint users who would recommend it.

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Executive SummaryUpdated on Dec 5, 2024

Logpoint and CRITICALSTART are key competitors in the cybersecurity domain, with Logpoint holding an advantage in terms of pricing and support, while CRITICALSTART is notable for its feature-rich capabilities.

Features: Logpoint is recognized for its outstanding log management, analytics capabilities, and robust data centralization, offering a comprehensive security insight. Meanwhile, CRITICALSTART is acclaimed for its strong threat detection, automation features, and real-time detection and response, which effectively address rapidly evolving security threats.

Room for Improvement: Logpoint could benefit from expanding its feature set to include more automated response options, improving integration capabilities, and enhancing scalability for larger organizations. CRITICALSTART faces challenges with streamlining its deployment process, reducing its initial setup costs, and improving the clarity of its user interface for quicker navigation.

Ease of Deployment and Customer Service: Logpoint is noted for its straightforward deployment process and responsive customer service, which integrates smoothly into existing systems. Conversely, CRITICALSTART offers comprehensive support services despite its detailed implementation process, helping clients through complex deployments, though its intricate setup may pose challenges.

Pricing and ROI: Logpoint's competitive pricing makes it attractive for organizations seeking high ROI with low initial costs, offering budget-friendly solutions. CRITICALSTART, despite potentially higher setup costs, promises significant ROI through its extensive features, appealing to clients prioritizing deep security functionality.

To learn more, read our detailed CRITICALSTART vs. Logpoint Report (Updated: August 2026).

Buyer's Guide

CRITICALSTART vs. Logpoint

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Torq

Mindshare comparison

As of August 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 3.6%, down from 5.7% compared to the previous year. The mindshare of CRITICALSTART is 1.3%, up from 0.3% compared to the previous year. The mindshare of Logpoint is 2.0%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR) Mindshare Distribution
Product	Mindshare (%)
Torq	3.6%
Logpoint	2.0%
CRITICALSTART	1.3%
Other	93.1%

Security Orchestration Automation and Response (SOAR)

Featured Reviews

AdityaDesai

Solutions Architect at ProArch

Automation has streamlined multi-tenant SOC workflows and improves alert handling efficiency

Although the reporting within Torq is not that great, we did ask for many features regarding reporting in Torq, but due to some platform constraints, they could not make the whole dataset available for us to be used in reporting. Except for that, we used some basic reporting. When I used Torq, it was indeed in the early stages of AI capabilities. Only a few customers were allowed to use it, and we were among them. It functioned well as long as we summarized the data properly. If you input garbage, you would get garbage out. Thus, we had to do significant fine-tuning regarding what data context we provided to the AI orchestrator to get meaningful results. In terms of Torq's unified platform approach to AI SOC automation and case management compared to managing multiple point solutions across my security stack, I find it case-centric. The unified view in case management is good since it provides clarity, although there are limitations regarding how many items in case management can be modified at once. Bulk operations are very limited, potentially due to their back-end database or data retrieval processes that can be improved. Regarding improvements for Torq, when we were onboarded, there were aspects we were uncertain about, such as the number of cases that could be generated, what data we could bring in, how many clients we could onboard, and similar concerns. Initially, we also lacked clarity about the number of playbooks or workflows we could build. Different triggers like system triggers, case-based triggers, and others can be employed without restrictions, but when it comes to on-demand and scheduled jobs, there is a limitation based on the subscription and pricing tier that notably caps the number of workflows we can create. No bulk editing across cases was one issue, along with limited filtering related to single grouping constraints. Additionally, the out-of-the-box case templates provided require substantial modifications before they become usable. There is also a feature in the cases for notes that cannot be searched. They are only visible through the UI, which is another area for improvement. The workflow and execution-based charges seem misleading as this was not discussed initially. I am not sure if new customers are made aware of this. It seems that workflows revolving around cases hinder functionality outside of case management, as we have many use cases needing on-demand triggers and schedules for functions like reporting or polling devices. Creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers. While they facilitate optimization and scaling, the support received tends to be very basic. Improvements can be made in that area as well.

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Justin Hadley

Sr. Manager, Security Engineering at a financial services firm with 501-1,000 employees

The transparency of data in the platform is perfect: You see everything as they are seeing it

Their Zero Trust Analytics Platform (ZTAP) engine, which is kind of their correlation engine, is by far and away one of the best in the business. We can filter and utilize different lists to build out different alerts, such as, what to alert on and when not to alert. This engine helps reduce our number of alerts and false positives. The service's Trusted Behavior Registry helps the provider solve every alert. The way that they have it built out is very intelligent. The way every alert comes in, it gets triaged one direction or another. If it is already a false positive, then it is still getting addressed and reviewed on a regular cadence. Also, true positive alerts get escalated to the appropriate personnel. Its mobile app is great. The ability just to be able to quick reference and see what's coming in when you're on the move or go. You don't always need to have your computer or laptop handy, because you can operate it just from the mobile app. It can communicate with analysts, which is great. The mobile app is great at affecting the efficiency of our security operations. Those guys are using it throughout the day, whether that be at the office, home, or off hours. Typically, they triage from the mobile app. Then, if an escalation needs to be done on a computer, they will pull out a computer. We were on the original UI for a few years, so the updated UI has been a refreshing change. It has significantly more ability to filter and translate data, then load that data. It is rather intuitive to click through for some of our junior analysts or interns, especially as we are starting to onboard and teach them different aspects of the security operations team.

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Rifat Hasan

System Engineer at Corporate Projukti Limited

Has lacked proper integration and consistent support communication

I selected Logpoint for the pricing as it is reasonable. I am located in Bangladesh, South Asia, Dhaka. I have tried to contact Exabeam by mail repeatedly, but there has been no response. My company, Corporate Projukti Limited, including my Bangladesh area head, technical director, and team manager, have sent emails to contact Exabeam solution, but there is no response. There is already a distributor in Bangladesh. The weakness with Logpoint is UEBA. UEBA is recommended, but not extra. Exabeam's UEBA is an extra feature. SOAR is extra, but Logpoint's product measurement is 40 or 50. There is a 10% difference with the UEBA and SOAR, so Logpoint is weak there. I would appreciate extra features in Logpoint such as SOAR. SOAR and UEBA are included features in Logpoint. Logpoint's UEBA is a weak point, while Exabeam's UEBA has extra AI through automation. Exabeam has a license included, and the extra license is an add-on. In Logpoint, it is included, which makes it a weak point.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Any request that comes in, regardless of how complex it is, I can accomplish it with Torq."

"According to positive outcomes, Torq reduced manual work and made incident response more efficient."

"We have seen fewer failures of automations from the time Torq came into the picture, we've had a more streamlined process of handling incidents, and at the same time, we've learned to embed the AI into our incident types, and that is how it has helped us in the automation."

"Torq's unified platform approach to AI, SOAR, automation, and case management is superior compared to my experience managing multiple point solutions."

"Since we started working with Torq, I am handling much fewer alerts, it is becoming really easy for me to handle an alert, I have all the information that I need, I do not need to connect to different vendors to receive this information, and the main thing I got from Torq is time, which now helps me to build another automated system and learn."

"Torq has definitely changed the day-to-day experience for our security analysts, as they feel more excited and feel that Torq interface and workflow allow them to build things themselves."

"What I liked the most about Torq is the actual workflow builder, which is really great because they offer a lot of features and convenience features that are useful for any automation engineer."

"With Torq, I automate actions while achieving SLA compliance and streamline alert investigation processes much better."

More Torq pros

"Their Zero Trust Analytics Platform (ZTAP) engine, which is kind of their correlation engine, is by far and away one of the best in the business. We can filter and utilize different lists to build out different alerts, such as, what to alert on and when not to alert. This engine helps reduce our number of alerts and false positives."

"The new mobile app is awesome. It is one of the best I've ever seen. It's much better than its predecessor. It's more intuitive, a whole lot easier to navigate and get where you need to go. It's less repetitive and just generally easier to use. It allows me to not have to be sitting at my computer all the time. I can be on my phone or tablet or wherever I'm at. It makes it a lot easier to answer tickets and do that kind of thing."

"In a given quarter, I get 589,000 security events and 584,000 of those get reduced by the service before they even get to me, so the alerts that actually come through to me end up being about 1,400 in that quarter, which is a 99.7 percent efficiency rate."

"I also use their mobile app. It's very easy to use and very convenient to be able to respond to alerts wherever you are. I love the app. You can respond and communicate, per ticket, with their SOC in near real-time. The response is very quick."

"The quick interaction between the agents is the most valuable feature. If we have questions, they're quick to answer. If we make a change to our system, they quickly make the changes that are necessary to filter the logs correctly."

"When I start thinking about if I were to try to light up a SOC, which I've done before and I have no interest in doing, it could be a million dollars a year or more to do that, and for what I am paying them for the managed fees, it's a steal."

"CRITICALSTART makes us much more comfortable with knowing someone else is watching our data and our systems and knowing that professional security people are taking a look at any issues that do arise."

"The biggest lesson is transitioning from alert overload to being at a point where we do have eyes on alerts, where every alert is truly possible."

More CRITICALSTART pros

"The solution's most valuable aspect is the combination of the software and the support that they have."

"The integration is very user-friendly. There are not many CLI commands. Everything is directly accessible from the web interface."

"Even if I bash a lot on LogPoint, I must say that it's a bang for the buck product."

"It is an AI technology because it is using machine learning technology. So far, there is nothing better out there for UEBA in terms of monitoring endpoints and user activity. It is using machine learning language, so it is right at the top. It provides that capability and monitors all the activities. It devises a baseline and monitors if there is any deviation from the baseline."

"We like the user and entity behaviour analytics (UEBA) and find it valuable."

"The solution offers excellent reporting features, and our customers have been satisfied that they have been able to meet their compliance needs by giving them a standard report."

"Technical support is responsive and very friendly."

"The main advantage of Logpoint is the support service. They reply within ten minutes to an hour to our queries."

More Logpoint pros

Cons

"However, we did encounter some problems with custom steps, which definitely affected our progress, and the speed of bug fixes is also a bit slower than expected."

"If Torq could enhance its AI features, it would benefit customers significantly by making the platform even more user-friendly."

"Additionally, the documentation for Torq is not very clear. Most of the information is presented in videos, which are not ideal for reading; there are mostly paragraphs and other text-based content."

"Regarding the pricing of Torq, I would say it is expensive."

"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."

"The initial deployment of Torq was not easy."

"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."

"We have MCP that we are working with our cloud security platform, and we wanted to connect this MCP to the case management."

More Torq cons

"They could dig a little bit deeper into the Splunk alerts when they feel like they need to be escalated to us."

"It costs a lot for what we felt comfortable to spend."

"In terms of responsiveness, when I open up an alert, sometimes it takes a bit of time to load. However, it only happened once or twice."

"The only thing I can think of that I would like to see, and I'm sure they could work this into a service pretty easily, is not only alerts on issues that are affecting my company, but some threat intelligence of a general nature on what's out there in the environment. That might be a nice add-in."

"The updated UI is actually pretty bad. Regarding the intuitiveness, it is fairly easy to use, but the responsiveness, on a scale of one to 10, is a one. It's really poor performance."

"The UI has become slower but it's not something I would call them out on."

"During the six-month integration and rollout, there were some bumpy roads along the way. There were communication breakdowns between the project manager, CRITICALSTART leadership, and us (as the customer). I expressed my displeasure during the integration in their inability to effectively communicate when there were holdups or issues. They were going through some growing pains at that time, but they have been right there for us ever since."

"The biggest room for improvement is not necessarily in their service or offering, but in the products that they support. I would like them to further their knowledge and ability to integrate with those tools. They have base integrations with everything, and we haven't come across anything. They should just continue to build on that API interface between their applications and other third-party consoles."

More CRITICALSTART cons

"The general public wasn't looking for that type of product unless you had a company that was medical or financial and needed 24-hour responsiveness."

"It is a good product, but its interface or GUI could be better."

"Customer Service: This is a HUGE problem."

"Logpoint's UEBA is a weak point, while Exabeam's UEBA has extra AI through automation."

"The interface needs things like wizards that will assist with creating complex correlation rules."

"The documentation part is something that needs to be improved, as well as the threat intelligence investigation part."

"I know that they have user behavior analytics, but it's an extra cost for this feature. It would be nice if it was in with the standard products."

"Nowadays the trend is going towards the ransomware and the endpoint detection and response. So if they added something for that, that will be very, very good."

More Logpoint cons

Pricing and Cost Advice

Information not available

"It costs a lot for what we felt comfortable to spend."

"The pricing has always been competitive. They have always been good to us. They will make it a fight. They don't try to hide anything; it's always been fully transparent and well-worth what we pay for it."

"The pricing of other services was so insane that they weren't even an option."

"I've told CRITICALSTART that I think the managed service they provide is cheaper than it should be. It's a really good deal."

"As far as the expense goes, it's very competitive pricing and the services you get are almost like you have a person on your team."

"Overall, for what I'm paying for it, and the benefit I'm getting out of it, it is right where it needs to be, if not a little bit in my favor. For what it costs me to actually have this service, I could afford one internal person to do that job, but now I have a team of 10 or more who are doing that job, and they don't sleep because they work shifts."

"There are contractual penalties if their SLAs are not met. This commitment was very important in our decision to go with this service, because not having downtime is extremely important to us. The providers has not missed an SLA in the 18 months that I have worked with them."

"It's getting more expensive, which is one of the reasons we're looking around just to see if there's anything better value."

"Logpoint's pricing is mid-ranged and depends on the number of devices."

"LogPoint seemed like it was a good product, but it was expensive and there wasn't any room to move the pricing when customers needed a lower-costing solution."

"It has a fixed price, which is what I like about LogPoint. I bought the system and paid for it, and I pay maintenance. It is not a consumption model. Most SIEMs or most of the log management systems are consumption-based, which means that you pay for how many logs you have in the system. That's a real problem because logs can grow very quickly in different circumstances, and when you have a variable price model, you never know what you're going to pay. Splunk is notoriously expensive for that reason. If you use Splunk or QRadar, it becomes expensive because there are not just the logs; you also have to parse the logs and create indexes. Those indexes can be very expensive in terms of space. Therefore, if they charge you by this space, you can end up paying a significant amount of money. It can be more than what you expect to pay. I like the fact that LogPoint has a fixed cost. I know what I'm going to pay on a yearly basis. I pay that, and I pay the maintenance, and I just make it work."

"For a hundred user deployment the cost is about $10,000. The next year it would be the same because it's a subscription-based license. There are separate costs as well, for example, if a customer asks for training for their staff."

"Our licensing fees are about $10,000 USD per month, which I think is fair."

"My company used to pay for LogPoint costs annually. It's a cost-effective solution. I'm not part of the Finance team, though, so I'm not sure exactly what the licensing fee is or what license my company had."

"On a scale of one to ten, where one is cheap, and ten is expensive, I would rate LogPoint's pricing a seven. It is not very expensive compared to some of the more costly products, and it is not very cheap compared to some of the cheaper products in the SIEM market."

More Logpoint pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Construction Company

10%

Outsourcing Company

10%

Comms Service Provider

Construction Company

12%

Outsourcing Company

10%

Manufacturing Company

Financial Services Firm

Construction Company

15%

Computer Software Company

12%

Manufacturing Company

11%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	5
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	3
Large Enterprise	4

Questions from the Community

What needs improvement with Torq?

Torq can be improved by adding some more features, such as adding more automation and providing a no-code option so I...

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What is your primary use case for Torq?

My main use case for Torq is reviewing the incidents and responding to them. After that, I investigate them and take ...

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What advice do you have for others considering Torq?

I would definitely recommend others to use Torq as it is an all-rounder tool which even integrates AI. As we all know...

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What is your experience regarding pricing and costs for LogPoint?

I rate the pricing at eight, suggesting it's relatively good or affordable.

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What needs improvement with LogPoint?

I selected Logpoint for the pricing as it is reasonable. I am located in Bangladesh, South Asia, Dhaka. I have tried ...

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What is your primary use case for LogPoint?

I had experience with Logpoint before, and I contacted the Exabeam solution, but there was no response; they did not ...

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Comparisons

Tines vs Torq

Compared 25% of the time

Splunk SOAR vs Torq

Compared 15% of the time

Blink Ops vs Torq

Compared 13% of the time

Palo Alto Networks Cortex XSOAR vs Torq

Compared 10% of the time

Dropzone AI vs Torq

Compared 7% of the time

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ServiceNow Security Operations vs CRITICALSTART

Compared 12% of the time

Palo Alto Networks Cortex XSOAR vs CRITICALSTART

Compared 10% of the time

Binary Defense MDR vs CRITICALSTART

Compared 9% of the time

Expel vs CRITICALSTART

Compared 9% of the time

SentinelOne Wayfinder Threat Detection and Response vs CRITICALSTART

Compared 6% of the time

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IBM Security QRadar vs Logpoint

Compared 8% of the time

Splunk Enterprise Security vs Logpoint

Compared 7% of the time

Elastic Security vs Logpoint

Compared 6% of the time

Graylog Security vs Logpoint

Compared 3% of the time

USM Anywhere vs Logpoint

Compared 3% of the time

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Product Reports

Buyer's Guide

Torq

July 2026

Download Torq product report

Buyer's Guide

CRITICALSTART

August 2026

Download CRITICALSTART product report

Buyer's Guide

Logpoint

August 2026

Download Logpoint product report

Also Known As

No data available

Critical Start, CriticalStart

No data available

Overview

Torq is the enterprise AI SOC solution that effectively combines adaptive insights and automation to handle critical threats efficiently. It manages threat lifecycles, swiftly moving from triage to response, ensuring effective risk management.

Torq is designed to streamline security operations by aggregating telemetry across your security stack. It investigates significant risks and manages threats from triage to containment and remediation. This AI-driven tool enhances the capabilities of your SecOps team, allowing them to achieve more impactful results without introducing complicated processes.

What are the key features of Torq?

Adaptive Agentic Insights: Provides real-time threat intelligence tailored to specific security challenges.
Automation: Automates responses to security incidents, minimizing manual intervention requirements.
Threat Lifecycle Management: Comprehensive handling of threats from detection to remediation.
Telemetry Aggregation: Integrates data across platforms for a unified security overview.

Why consider Torq based on reviews?

Efficiency: Users notice significant reductions in time spent managing threats.
Risk Reduction: Enhanced ability to identify and address critical threats promptly.
Resource Optimization: Allows teams to allocate effort to other critical tasks by reducing manual security operations.
Scalability: Adaptable to meet the demands of growing or changing infrastructures.

In industries like finance and healthcare, Torq shows effectiveness by adapting to specific risk scenarios often encountered in these fields. Its integration with existing infrastructures makes it a valuable asset for maintaining stringent security standards, essential for protecting critical data and operations in diverse high-stakes environments.

Torq

CRITICALSTART enhances cybersecurity through advanced alert management, expert guidance, and a user-friendly interface. It promotes efficient monitoring and response to alerts, utilizing a Zero Trust model for heightened security.

CRITICALSTART is designed for organizations seeking to manage security alerts and streamline monitoring processes. Known for its quick response times and efficient alert filtering, it integrates tools like Cylance and Carbon Black to offer managed detection and response services. Users experience enhanced security by focusing on critical threats while the platform's easy navigation aids in efficiently responding to alerts. Improvement areas include better alert prioritization, enhanced compliance disclosure, and smoother integration with third-party communication tools.

What are the key features of CRITICALSTART?

Alert Management: Efficient handling and filtering of alerts to minimize noise.
Expert Guidance: Insights for integrating SIEM and optimizing response strategies.
Mobile Access: Easy access through a mobile app to manage alerts on the go.
Zero Trust Model: Enhances security by minimizing unnecessary access and noise.
User-Friendly Interface: Seamless navigation enhances user interaction and response times.

What advantages and ROI should users consider?

Improved Security Confidence: Advanced alert handling promotes a secure environment.
Increased Efficiency: Streamlined monitoring allows focus on critical threats.
Expert Insight: Professional guidance enhances security strategies and operations.
Quick Response Times: Rapid handling of threats reduces potential impacts.

In industry applications, organizations use CRITICALSTART to bolster cybersecurity measures across finance, healthcare, and technology sectors. Managed detection services and third-party integration make it suitable for enterprises looking to optimize security operations and minimize alert fatigue while ensuring 24/7 monitoring and protection.

Critical Start

Logpoint offers a robust SIEM system tailored for compliance with regulations like PCI DSS and GDPR, enhancing security monitoring and enabling efficient incident response.

Logpoint strengthens cybersecurity by offering essential tools for log collection, security monitoring, and forensic analysis. Its features include an intuitive dashboard, a powerful correlation engine, and extensive third-party integrations, making it a versatile asset for security operations centers. Despite its advantages, areas for improvement include ransomware protection, cloud-native deployment, and more flexible pricing. Improvements in features like SOAR and UEBA functionality can boost its competitiveness.

What are the most important features of Logpoint?

Easy-to-use dashboard: Simplifies interaction with intuitive design.
Correlation engine: Connects data for in-depth security insights.
Comprehensive log collection: Facilitates extensive data gathering.
Third-party integrations: Connects seamlessly with other tools.
UEBA and SOAR components: Enhance threat response and automation.

What benefits and ROI should users consider?

Cost-effectiveness: Provides significant value for its pricing.
User-friendly interface: Enhances usability with straightforward design.
Compliance navigation: Eases PCI DSS and GDPR compliance.
Quick support service: Provides responsive customer assistance.

Many organizations utilize Logpoint across industries as part of their security infrastructure. It supports standard compliance, orchestrating incident responses and security threat monitoring. Logpoint empowers businesses by integrating and correlating security data, improving cybersecurity posture in varied environments.

Logpoint

Sample Customers

Information Not Available

AP Pension, Copenhagen Airports, KMD, Terma, DISA, Danish Crown, Durham City Council, Game, TopDanmark, Lahti Energia, Energi Midt, Synoptik, Eissmann Group Automotive, Aligro, CG50...

Buyer's Guide

CRITICALSTART vs. Logpoint

August 2026

Free Report: CRITICALSTART vs. Logpoint

Find out what your peers are saying about CRITICALSTART vs. Logpoint and other solutions. Updated: August 2026.

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