ConnectWise ScreenConnect vs IBM Cloud Video comparison

ConnectWise and IBM are both solutions in the Virtual Meetings category. ConnectWise is ranked #11 with an average rating of 9.5, while IBM is ranked #38. ConnectWise holds a 1.7% mindshare in VM, compared to IBM’s 0.2% mindshare. Additionally, 93% of ConnectWise users are willing to recommend the solution, compared to 100% of IBM users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

1,172 Views
188 Comparison Views

93% willing to recommend

IBM Cloud Video

Read 1 IBM Cloud Video review

183 Views
77 Comparison Views

100% willing to recommend

ConnectWise ScreenConnect

IBM Cloud Video

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Executive Summary

We performed a comparison between ConnectWise ScreenConnect and IBM Cloud Video based on real PeerSpot user reviews.

Find out what your peers are saying about Zoom Video Communications, Cisco, Microsoft and others in Virtual Meetings.

To learn more, read our detailed Virtual Meetings Report (Updated: July 2025).

Buyer's Guide

Virtual Meetings

July 2025

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Helped 864,574 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

11th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (17th)

IBM Cloud Video

Ranking in Virtual Meetings

38th

Average Rating

8.0

Reviews Sentiment

8.4

Number of Reviews

Ranking in other categories

CDN (29th)

Mindshare comparison

As of August 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.7%, up from 1.7% compared to the previous year. The mindshare of IBM Cloud Video is 0.2%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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RONALD Lim

Co-Founder & Events Producer at Think Event

Great user interface and easy to implement

I like the corporate looking user interface for the audience and very straight forward log-in process too. The user interface of other solutions such as GoToWebinar can be confusing for a less tech-savvy audience. IBM has thoroughly thought through everything and the flexibility to integrate the API to expand the registration gateway allows us to have an extra layer of security. Furthermore, the brand IBM is reputable in the market for its data and network security.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."

"The product is really easy to deploy."

"Better than TeamViewer and useful for fixing problems remotely."

"it gives me the ability to remotely connect to machines that I manage without user intervention."

"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."

"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."

"The initial setup is fairly straightforward."

"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."

More ConnectWise ScreenConnect pros

"I like the user interface. There aren't too many buttons that the audience will have to fiddle with."

Cons

"There could be improvement to the remote command line tools."

"The recent redesign has made it slower and basically worthless."

"There needs to be a way to run the agent without installing, like GoToAssist."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."

"Speed is a major factor in Automate, and the control panel is horribly slow."

"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."

"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."

More ConnectWise ScreenConnect cons

"They should improve the registration gateway. Currently, you can't do a pre-event registration that's straightforward. You have to do an API to integrate. It would be a lot easier if they had that."

Pricing and Cost Advice

"We pay $3,000 USD for the service, yearly upfront."

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

"We pay an annual licensing fee."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"It is priced fairly."

"Make sure you have enough licensing for all the techs that you have."

"I download the product for free with ConnectWise RMM's license."

More ConnectWise ScreenConnect pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Manufacturing Company

14%

Computer Software Company

14%

University

Healthcare Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

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Comparisons

Microsoft Remote Desktop Services vs ConnectWise ScreenConnect

Compared 23% of the time

Microsoft Intune vs ConnectWise ScreenConnect

Compared 16% of the time

TeamViewer Business vs ConnectWise ScreenConnect

Compared 13% of the time

Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 11% of the time

GoTo Resolve vs ConnectWise ScreenConnect

Compared 10% of the time

More ConnectWise ScreenConnect Competitors

No data available

Product Reports

Buyer's Guide

ConnectWise ScreenConnect

August 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

Virtual Meetings

July 2025

Download IBM Cloud Video product report

Also Known As

ConnectWise Control, ScreenConnect

IBM Ustream

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

With cognitive and AI infused technologies, IBM Cloud Video empowers customers to enhance live and on-demand video opportunities, and maximize viewer engagement.

IBM

Sample Customers

Jon Rosen Systems

Airbnb, N3 Results, University of Notre Dame

Find out what your peers are saying about Zoom Video Communications, Cisco, Microsoft and others in Virtual Meetings. Updated: July 2025.

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