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ConnectWise RMM vs Splunk Security Essentials comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise RMM
Ranking in IT Alerting and Incident Management
16th
Average Rating
8.6
Reviews Sentiment
7.8
Number of Reviews
8
Ranking in other categories
Network Monitoring Software (54th), Server Monitoring (16th), IT Infrastructure Monitoring (45th), Cloud Monitoring Software (31st), Remote Monitoring and Management (RMM) (7th), Patch Management (16th), Unified Endpoint Management (UEM) (16th)
Splunk Security Essentials
Ranking in IT Alerting and Incident Management
14th
Average Rating
8.6
Reviews Sentiment
4.8
Number of Reviews
6
Ranking in other categories
Data Visualization (14th), Security Incident Response (10th)
 

Mindshare comparison

As of August 2026, in the IT Alerting and Incident Management category, the mindshare of ConnectWise RMM is 3.4%, up from 0.6% compared to the previous year. The mindshare of Splunk Security Essentials is 1.8%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
Splunk Security Essentials1.8%
ConnectWise RMM3.4%
Other94.8%
IT Alerting and Incident Management
 

Featured Reviews

Faiz Fortune - PeerSpot reviewer
Project Engineer at Moksh Tech
Automated monitoring has streamlined time tracking and project management across all clients
I think the most valuable feature of ConnectWise RMM is scheduling my time with clients and capturing my times with them. Time management is key for my workflow. It helps with keeping track of all our clients and all the devices, so ConnectWise RMM has been quite helpful in managing my IT environment overall. Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks. I can run my automations and ensure that they go through every server, every cloud infrastructure, and every client. I've observed that with ConnectWise RMM, capturing my times used to be quite an issue when working with overseas countries, but now it's much easier, and I can monitor everything I'm doing in real-time.
reviewer2836941 - PeerSpot reviewer
Assistant Manager at a tech services company with 1-10 employees
Centralized monitoring has given our SOC real-time visibility into security and application activity
When I first implemented Splunk Security Essentials in this environment, it took a week for each log source to onboard and to create use cases and implement the data model, CIM, etc., for production readiness. Training is mandatory, and we need at least the Splunk Security Essentials User certification because it is a very critical resource in the organization, as we are handling security logs. In my organization, Splunk Security Essentials is used not only by the SOC but also for monitoring logs across different teams, as it is important for handling both security and application logs, given its capability to manage unstructured logs. Splunk Security Essentials has dramatically impacted my organization, as without it, we were blind to what is happening from both a security and application perspective, and it provides vital visibility into the organization's operations.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We've seen a lot of MSPs who have grown by using Continuum."
"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."
"It enables us to respond to issues quickly and efficiently."
"The technical support has been fantastic."
"The most valuable feature is the patching solution."
"Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks."
"The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc."
"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."
"They have a good catalog of plans to use to resist the attacks."
"Splunk Security Essentials has impacted my organization in that we have been getting the results that we wanted."
"The network monitoring feature is particularly valuable for gathering information about users, login times, and other statistics."
"I would have to rate Splunk Security Essentials a 10 out of 10 because it's free and there's tons of usable content."
"Splunk Security Essentials has dramatically impacted my organization, as without it, we were blind to what is happening from both a security and application perspective, and it provides vital visibility into the organization's operations."
"We are focusing on security to ensure incidents are reported efficiently. In addition to that, for reporting purposes, we are utilizing our dashboards or creating new ones. We will be using free visualization tools for this purpose."
 

Cons

"It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs."
"If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up."
"The solution could improve by offering better overall management and dashboards."
"The initial setup with ConnectWise RMM is painful, to be completely honest. The pain points during the initial setup with ConnectWise RMM include the migration from Automate to RMM being very time-consuming and the process not being as straightforward as indicated."
"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."
"ConnectWise RMM sometimes has a lag, and the speed can be an issue."
"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."
"It takes a lot of time to install Splunk Security Essentials. It's not very difficult, but it requires time."
"They could add more AI content or AI and machine learning."
"The reporting feature needs to be more user-friendly."
"The biggest friction points I have with Splunk Security Essentials are the high license costs and user behavior that causes performance issues due to inappropriate wildcard searches."
"If I could change one thing about Splunk Security Essentials, it would be pricing. I believe they are still very costly as compared to the competition."
"The price could be improved."
 

Pricing and Cost Advice

"Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."
"The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."
"It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."
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Top Industries

By visitors reading reviews
Construction Company
14%
Outsourcing Company
9%
Comms Service Provider
9%
Performing Arts
8%
Construction Company
18%
Comms Service Provider
11%
Financial Services Firm
11%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Continuum Command?
My experience with pricing, setup cost, and licensing was very smooth; I quickly got a quote from a ConnectWise account manager and was able to proceed with signing the contract and getting the sol...
What needs improvement with Continuum Command?
I have not noticed any limitations or pain points so far.
What is your primary use case for Continuum Command?
I have been using ConnectWise RMM for about a year and a few months now, and I am also getting Bitdefender GravityZone EDR licenses through ConnectWise directly through a partnership. I use Connect...
What is your experience regarding pricing and costs for Splunk Security Essentials?
Our SecOps manager and CISO were more familiar with Splunk, and the price was right. That was probably the primary driver, and we did evaluation as well with strict criteria and Gartner ratings.
What needs improvement with Splunk Security Essentials?
The biggest friction points I have with Splunk Security Essentials are the high license costs and user behavior that causes performance issues due to inappropriate wildcard searches. Additionally, ...
What is your primary use case for Splunk Security Essentials?
My main use case for Splunk Security Essentials is for Enterprise Security, specifically the ES app. Splunk Security Essentials is my primary tool for threat detection and monitoring because as a S...
 

Also Known As

Continuum Command, Continuum RMM
No data available
 

Overview

 

Sample Customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
Information Not Available
Find out what your peers are saying about ConnectWise RMM vs. Splunk Security Essentials and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.