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ConnectWise RMM vs Qualys Patch Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
ConnectWise RMM enhances efficiency and IT management by automating tasks, reducing downtime, and enabling easy software deployment and remote access.
Sentiment score
8.3
Qualys Patch Management boosts security, reduces vulnerabilities by 80%, saves 90% time, and improves efficiency and resource allocation.
It saves probably more than 50% of the time that would have been required, likely around 75%.
With Qualys, we can save around 70 percent of time and between 30 to 40 percent of money.
We have a 50 percent return on investment due to reduced operational complexity and increased efficiency in patching and detection.
We have achieved significant time savings of 90 percent, primarily due to comprehensive oversight and visibility of security issues.
 

Customer Service

Sentiment score
8.3
ConnectWise RMM's support is praised for its 24/7 availability and expertise, though some experience remote communication issues.
Sentiment score
7.4
Qualys Patch Management provides efficient support with quick resolutions, though users occasionally report delays or inconsistency in assistance.
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
The support team is experienced and responsive.
The support team is responsive and provides detailed information.
Whenever we raise a request and mention the priority of the ticket, they respond immediately via email or call.
 

Scalability Issues

Sentiment score
8.2
ConnectWise RMM offers scalable SaaS solutions, efficiently managing diverse environments and thousands of endpoints for flexible client requirements.
Sentiment score
8.5
Qualys Patch Management excels in scalability with high user ratings but may face challenges in cost and usability.
It scales efficiently across different machines globally, ensuring patches are deployed smoothly.
Qualys Patch Management is a globally scalable product, easily handling increasing workloads and users.
They introduce new modules as needed, making Patch Management highly scalable.
 

Stability Issues

Sentiment score
9.1
ConnectWise RMM is highly praised for stability, with reliable agents and minimal maintenance, often rated ten out of ten.
Sentiment score
8.1
Qualys Patch Management is highly stable and reliable, with minimal downtime and effective management of rare technical issues.
I would rate the stability of Qualys Patch Management nine point five out of ten.
The stability of Qualys Patch Management is impeccable.
Overall, it is reliable.
 

Room For Improvement

ConnectWise RMM needs better automation, customizable dashboards, and improved query flexibility, with reasonable pricing but room for enhancement.
Qualys Patch Management needs better integration, accuracy, and support, faster deployments, and improvements in interface, reporting, and pricing.
The pricing for ConnectWise RMM is reasonable.
There is a limitation where Qualys may not always offer solutions for remediation, particularly for end-of-life or end-of-service applications.
It would be better if Qualys Patch Management identifies whether the process has failed at the first instance and provides a retry button or retry mechanism, allowing retries for failed patches.
For critical options, they could make them red, green for medium, and blue for less significant options.
 

Setup Cost

ConnectWise RMM provides flexible pricing, with costs starting at $2.50 per endpoint, including valuable NOC and help desk services.
Qualys Patch Management is seen as cost-effective for its robust features and scalable pricing, despite varying opinions on support.
We get many more features at the same price as other solutions such as Microsoft SCCM.
The pricing is reasonable and less expensive than the previous tool.
Qualys Patch Management is expensive.
 

Valuable Features

ConnectWise RMM enhances efficiency with robust patch management, remote access, automation, and intuitive integration for comprehensive network visibility.
Qualys Patch Management offers automated patching, comprehensive reporting, and seamless integration, enhancing efficiency and asset management for multi-OS environments.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
We leverage this functionality to deploy scripts that adjust registry values, effectively patching vulnerabilities and enhancing the security of our machines.
We have been able to apply workarounds for zero-day vulnerabilities efficiently.
It provides insight into the organization's security posture and keeps databases updated with new CVEs.
 

Categories and Ranking

ConnectWise RMM
Ranking in Patch Management
25th
Average Rating
8.0
Reviews Sentiment
8.2
Number of Reviews
6
Ranking in other categories
Network Monitoring Software (66th), Server Monitoring (21st), IT Infrastructure Monitoring (49th), Cloud Monitoring Software (36th), IT Alerting and Incident Management (15th), Remote Monitoring and Management (RMM) (7th), Unified Endpoint Management (UEM) (17th)
Qualys Patch Management
Ranking in Patch Management
2nd
Average Rating
9.0
Reviews Sentiment
7.5
Number of Reviews
33
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Patch Management category, the mindshare of ConnectWise RMM is 2.3%, up from 0.5% compared to the previous year. The mindshare of Qualys Patch Management is 4.1%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management Market Share Distribution
ProductMarket Share (%)
Qualys Patch Management4.1%
ConnectWise RMM2.3%
Other93.6%
Patch Management
 

Featured Reviews

JonMcWilliams - PeerSpot reviewer
An agent-based solution that monitors and manages various networks but lacks support
Once you've established the client in the RMM tool, you create the site. Setting up the site can be a bit onerous because of the recent changes, which we need to learn. However, once it's set up, deploying the agent is extremely simple and straightforward. It's as easy as using a URL that people can visit, which will automatically determine the environment and download the necessary components. The initial setup can be somewhat challenging. If it's a new site, it'll probably take me about an hour to set it up. It's a matter of getting familiar with the process. As far as deploying the agents to the individual endpoints is concerned, that's literally minutes. Customers can do that themselves. A few of us can do set up the initial site. Anyone can handle the agents deployment. In our case, it's quite doable even by sending the URL to the customer.
Revathi VeeraRaghavan - PeerSpot reviewer
Provides a centralized platform for managing assets and vulnerabilities, enabling assessment, prioritization, and remediation
Qualys Patch Management system requires several improvements. Firstly, the inability to download asset patches and the lack of third-party application integration limit patch accessibility. Additionally, rollback options are unreliable, and pre-deployment patch testing is crucial. Reporting needs enhancement, particularly with group-based compliance percentages and clearer, VMDR-like reporting in the Patch Management module. Furthermore, detection speed should be improved, as patches are released 24 hours after QIDs are published. The user interface could be more functional, with dashboards for patch compliance visualization and simplified error code language. Finally, the Mac patch catalogue needs expansion, and automated workflows, policy enforcement, and testing procedures should be streamlined for seamless, user-independent operation.
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Top Industries

By visitors reading reviews
Performing Arts
13%
Computer Software Company
12%
Comms Service Provider
10%
Educational Organization
8%
Computer Software Company
12%
Government
12%
Manufacturing Company
10%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise5
Large Enterprise19
 

Questions from the Community

What is your experience regarding pricing and costs for Continuum Command?
There are different subscriptions available for ConnectWise RMM that you can choose from. Essentially, our endpoint costs around two dollars and fifty cents per endpoint per month. If we opt for a ...
What needs improvement with Continuum Command?
The pricing for ConnectWise RMM is reasonable, and I feel that we're getting good value for the dollars that we're spending even though I don't have anything to compare it against.
What is your primary use case for Continuum Command?
As an MSP, we utilize ConnectWise RMM for the management of our client environment.
What is your experience regarding pricing and costs for Qualys Patch Management?
From a pricing perspective, I find Qualys to be a bit higher, but it is worth it. Compared to other tools, it is on the costly side, but I believe it is worth the investment.
What needs improvement with Qualys Patch Management?
Regarding improvements in Qualys Patch Management, I did not quite understand the downsides they were expecting. Initially, I was confused about where to find and how to use the available features....
What is your primary use case for Qualys Patch Management?
Automated Vulnerability Remediation at Scale Key Objectives: Rapid Identification of Vulnerabilities:Using Qualys VMDR (Vulnerability Management, Detection, and Response) to detect CVEs across a ...
 

Also Known As

Continuum Command, Continuum RMM
No data available
 

Overview

 

Sample Customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
Information Not Available
Find out what your peers are saying about Microsoft, Qualys, HCLSoftware and others in Patch Management. Updated: September 2025.
869,566 professionals have used our research since 2012.