ConnectWise RMM vs Pico Corvil Analytics comparison

"The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc."

"It enables us to respond to issues quickly and efficiently."

"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."

"We've seen a lot of MSPs who have grown by using Continuum."

"The technical support has been fantastic."

"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."

"The most valuable feature is the patching solution."

"At this point, this product does everything that I want."

"Broadly speaking, this solution has reduced incident diagnosis times because it is a tool that we don't have elsewhere."

"Corvil is a great tool; it is the only one of the vendors that has 100% visibility into the market data stream."

"The performance metrics are pretty good. We've got everything from the network layer to the actual application layer. We can see what's going on with things like sending time and batching."

"We like the dashboards because they essentially organize all the sessions into one viewpoint."

"My advice is "Go for it." It's an amazing product."

"In terms of what it does, I'd give Corvil a ten out of ten; I've never seen a tool like it."

"The analytics features of Corvil are really good... As long as you know what the field is in the message, you can build your metrics based on that field... It means you can do the analytics that you actually care for. You can customize it..."

"We use the data to analyze how much time we spend within the applications. Then, based on that, we are doing multiple analyses and types of investigations to work on reducing the amount of time spent on the latency, which helps our applications."

"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."

"The solution could improve by offering better overall management and dashboards."

"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."

"They may include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information."

"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."

"If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up."

"It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs."

"The initial setup with ConnectWise RMM is painful, to be completely honest. The pain points during the initial setup with ConnectWise RMM include the migration from Automate to RMM being very time-consuming and the process not being as straightforward as indicated."

"One thing that was not very efficient was that every time you had to create a new stream or a new session from within Corvil - if you wanted to capture new traffic that's going through - you had to tell it what protocol the message is going to come through and how to correlate messages, etc."

"For FIX protocol, maybe we could have built-in configurations for signatures and decoders. Also, for certain protocols, which are newer, we would like to just add the signatures within the decoders itself."

"Corvil is pretty stable. We just have too much data going into the boxes. Because of that, it requires more maintenance than average."

"Overall, the Corvil device needs a little bit of training for people to handle it."

"The analytics feature is very nice, but it's mostly software. We are hoping that it could be embedded in ASICs, so it could be faster."

"While the product is scalable, it's not easy to scale. It needs investment hardware and network bandwidth consideration. It's not something you can just do overnight."

"It is perceived as an expensive option, even in the financial services sector."

"In terms of performance analysis, if you really want to dig down into the minutiae and get statistics on the important things... that would be the only piece lacking because, in our environment, we have thousands and thousands of symbols. With the architecture that Corvil is built on, it's cumbersome."

"The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."

"It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."

"Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."

"Corvil has reduced the time it takes us to isolate root causes."

"As I am working more with Corvil, it looks like it is improving diagnostic times."

"We bought a box from Corvil and it was $200,000 for one big CNE. Then there are obviously the recurring maintenance fees. The licensing is perpetual but the maintenance fees are not."

"The pricing is very expensive. Corvil could work on the pricing."

"Pico Corvil Analytics is expensive. There are several competitors in the market. Selling this solution to a trading firm might be challenging as there are several other solutions available that can perform basic similar operations, such as using Wireshark and Python scripts to obtain the required values. However, that does not nearly approach the comprehensive end-2-end automated depth of metrics and their correlations that Pico Corvil Analytics provides."

"It is pricey versus its competitors."

"I like the way they've decoupled the hardware now... Everything's based on the licensing side now. The way they do the packs is fair. It's very flexible in that we're not charged per decoder, we're charged for a certain pack. Whether we use one decoder or 20 decoders, as long as they're in the same pack, there's no extra charge. Expensive but fair is how I'd summarize it."