ConnectWise RMM vs Pico Corvil Analytics comparison

"The most valuable feature is the patching solution."

"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."

"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."

"It enables us to respond to issues quickly and efficiently."

"The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc."

"The analytics features of Corvil are really good... As long as you know what the field is in the message, you can build your metrics based on that field... It means you can do the analytics that you actually care for. You can customize it..."

"We can use CLI with the UI for configuring the new monitoring system, which is good."

"As part of my role in monitoring multiple client connections, I would use Pico Corvil Analytics to set up alerts for performance issues, such as TCP resends and dropped packets. These alerts would trigger when the volume was low and performance was poor, allowing me to work with our trading partners to find a resolution. I would present them with the statistics I had and together, we would identify the source of the issue. This collaboration resulted in the client often reconfiguring their systems. For example, we may find that a network connection needed to be made. Overall, this proactive approach helped to maintain strong connections with our clients and minimize disruptions to trading revenue."

"The performance metrics are pretty good. We've got everything from the network layer to the actual application layer. We can see what's going on with things like sending time and batching."

"We like the dashboards because they essentially organize all the sessions into one viewpoint."

"It has all the decoders so it's capturing every network packet and it's decoding in real-time and it's giving us latency information in real-time... It's the real-time decoding and getting the latency information statistics that we find the most useful."

"With the Corvil Stored Data Analyzer module, we can use it for test data or a set of production data to set up the configuration for latency setup, so we can use the fields to correlate messages."

"Time-series graphs are very good for performance analysis. We can do comparisons... We can say this is the latency in the last 24 hours, and this was the same 24-hour period a week ago and overlay the two time-series graphs on top of each other, so we can see the difference. That's a really powerful tool for us."

"The initial setup with ConnectWise RMM is painful, to be completely honest. The pain points during the initial setup with ConnectWise RMM include the migration from Automate to RMM being very time-consuming and the process not being as straightforward as indicated."

"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."

"If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up."

"The solution could improve by offering better overall management and dashboards."

"It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs."

"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."

"It's quite difficult to see, sometimes, how hard your Corvil is working. When we had a very busy feed that chucked out a lot of data it wasn't working very well on Corvil. We had to raise a case for it. It turned out to be that, in fact, we were overloading Corvil."

"In terms of performance analysis, if you really want to dig down into the minutiae and get statistics on the important things... that would be the only piece lacking because, in our environment, we have thousands and thousands of symbols. With the architecture that Corvil is built on, it's cumbersome."

"The analytics feature is very nice, but it's mostly software. We are hoping that it could be embedded in ASICs, so it could be faster."

"Before I got the Corvil training... one thing that was not very efficient was that every time you had to create a new stream or a new session from within Corvil... you had to tell it what protocol the message is going to come through and how to correlate messages, etc... After I went for the training, they had already added these nice features in the 9.4 version where it could do auto-discovery... Based on the traffic that it has already seen, it could create sessions on the fly."

"There is definitely room for improvement in the reporting. We've tried to use the reporting in Corvil but, to me, it feels like a bolt-on, like not a lot of thought has gone into it. The whole interface where you build reports and schedule them is very clunky."

"For FIX protocol, maybe we could have built-in configurations for signatures and decoders. Also, for certain protocols, which are newer, we would like to just add the signatures within the decoders itself."

"Overall, the Corvil device needs a little bit of training for people to handle it. If that could be reduced and made more user-friendly, more intuitive, it would be better."

"The creation of charts and real-time windows was somewhat cumbersome. The vendor's website had an application called App Agent that required improvement. This API was designed to track message rates between microservers ingested into a microservice memory map. It allowed users to monitor the number of transactions that occurred at specific points within the application, and it was quite impressive. However, it had some limitations, and it mainly served as a tool for basic tracking. The protocols it employed could reveal the type of server-to-server communication and the specific order types, but it was not able to provide a more in-depth analysis of the application. The vendor has the potential to integrate application metrics more extensively into their product suite."

"The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."

"Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."

"It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."

"Pico Corvil Analytics is expensive. There are several competitors in the market. Selling this solution to a trading firm might be challenging as there are several other solutions available that can perform basic similar operations, such as using Wireshark and Python scripts to obtain the required values. However, that does not nearly approach the comprehensive end-2-end automated depth of metrics and their correlations that Pico Corvil Analytics provides."

"Corvil has reduced the time it takes us to isolate root causes."

"As I am working more with Corvil, it looks like it is improving diagnostic times."

"I like the way they've decoupled the hardware now... Everything's based on the licensing side now. The way they do the packs is fair. It's very flexible in that we're not charged per decoder, we're charged for a certain pack. Whether we use one decoder or 20 decoders, as long as they're in the same pack, there's no extra charge. Expensive but fair is how I'd summarize it."

"We bought a box from Corvil and it was $200,000 for one big CNE. Then there are obviously the recurring maintenance fees. The licensing is perpetual but the maintenance fees are not."

"It is pricey versus its competitors."

"The pricing is very expensive. Corvil could work on the pricing."