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ConnectWise RMM vs Evanios comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
ConnectWise RMM enhances efficiency and IT management by automating tasks, reducing downtime, and enabling easy software deployment and remote access.
Sentiment score
9.1
Evanios improved event visibility, reduced IT hours, increased system reliability, and provided over 100% ROI with up to 90% noise reduction.
It saves probably more than 50% of the time that would have been required, likely around 75%.
 

Customer Service

Sentiment score
8.3
ConnectWise RMM's support is praised for its 24/7 availability and expertise, though some experience remote communication issues.
Sentiment score
8.9
Evanios offers exceptional customer service and technical support, known for rapid, knowledgeable assistance and a proactive, friendly approach.
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
 

Scalability Issues

Sentiment score
8.2
ConnectWise RMM offers scalable SaaS solutions, efficiently managing diverse environments and thousands of endpoints for flexible client requirements.
Sentiment score
8.6
Evanios is highly scalable, effectively handling diverse applications through flexible rules and configurations despite occasional bottlenecks.
 

Stability Issues

Sentiment score
9.1
ConnectWise RMM is highly praised for stability, with reliable agents and minimal maintenance, often rated ten out of ten.
Sentiment score
8.7
Users praise Evanios for its stability and reliability, marking significant improvement over previous platforms with no reported issues.
 

Room For Improvement

ConnectWise RMM needs better automation, customizable dashboards, and improved query flexibility, with reasonable pricing but room for enhancement.
Evanios needs better alert management, integration, and cost efficiency, leading users to consider alternatives like PagerDuty for added features.
The pricing for ConnectWise RMM is reasonable.
 

Setup Cost

ConnectWise RMM provides flexible pricing, with costs starting at $2.50 per endpoint, including valuable NOC and help desk services.
 

Valuable Features

ConnectWise RMM enhances efficiency with robust patch management, remote access, automation, and intuitive integration for comprehensive network visibility.
Evanios offers powerful, flexible event processing with seamless ServiceNow integration, user-friendly rule types, and adaptable JavaScript manipulation.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
 

Categories and Ranking

ConnectWise RMM
Ranking in IT Infrastructure Monitoring
49th
Average Rating
8.0
Reviews Sentiment
8.2
Number of Reviews
6
Ranking in other categories
Network Monitoring Software (66th), Server Monitoring (21st), Cloud Monitoring Software (36th), IT Alerting and Incident Management (15th), Remote Monitoring and Management (RMM) (7th), Patch Management (25th), Unified Endpoint Management (UEM) (17th)
Evanios
Ranking in IT Infrastructure Monitoring
66th
Average Rating
9.6
Reviews Sentiment
7.5
Number of Reviews
6
Ranking in other categories
Event Monitoring (17th), IT Operations Analytics (20th)
 

Featured Reviews

JonMcWilliams - PeerSpot reviewer
An agent-based solution that monitors and manages various networks but lacks support
Once you've established the client in the RMM tool, you create the site. Setting up the site can be a bit onerous because of the recent changes, which we need to learn. However, once it's set up, deploying the agent is extremely simple and straightforward. It's as easy as using a URL that people can visit, which will automatically determine the environment and download the necessary components. The initial setup can be somewhat challenging. If it's a new site, it'll probably take me about an hour to set it up. It's a matter of getting familiar with the process. As far as deploying the agents to the individual endpoints is concerned, that's literally minutes. Customers can do that themselves. A few of us can do set up the initial site. Anyone can handle the agents deployment. In our case, it's quite doable even by sending the URL to the customer.
DM
Customizable solution that provides the ability to ingest alerts from different systems
The price could be cheaper. That was one reason why we switched to PagerDuty. We wanted to switch to something that provided the same features but at a lower cost. We also switched because PagerDuty provided other features like integration with ServiceNow and the scheduling of engineers. Evanios was only for event integration. Evanios created too much noise. For every alert, it would create an incident. We received too many alerts and incidents from monitoring. It wasn't able to intelligently ingest alerts. It created 4,000 incident tickets in a month, which didn't reflect what was happening. If we received an alert, the synthetic monitoring and volume drop would give us the same alert. Evanios should include alert ingestion and de-duplication of alerts and noise reduction. We couldn't have people resolving each and every incident. PagerDuty gives us reports on how many alerts are being ingested, how many are noise, how many have bigger incidents, and which of the alerts are creating noise. It would be helpful if Evanios had metrics on the amount of alerts and types of the alerts to show which ones were serious incidents and which ones were just noise.
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Top Industries

By visitors reading reviews
Performing Arts
13%
Computer Software Company
12%
Comms Service Provider
10%
Educational Organization
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Continuum Command?
There are different subscriptions available for ConnectWise RMM that you can choose from. Essentially, our endpoint costs around two dollars and fifty cents per endpoint per month. If we opt for a ...
What needs improvement with Continuum Command?
The pricing for ConnectWise RMM is reasonable, and I feel that we're getting good value for the dollars that we're spending even though I don't have anything to compare it against.
What is your primary use case for Continuum Command?
As an MSP, we utilize ConnectWise RMM for the management of our client environment.
Ask a question
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Also Known As

Continuum Command, Continuum RMM
No data available
 

Overview

 

Sample Customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
Greenville Health System, Land O’Lakes, AstraZeneca
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