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ConnectWise RMM vs Enigma Vault comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Unified Endpoint Management (UEM)
1st
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
377
Ranking in other categories
Configuration Management (1st), Remote Access (2nd), Enterprise Mobility Management (EMM) (1st), Microsoft Security Suite (1st)
ConnectWise RMM
Ranking in Unified Endpoint Management (UEM)
16th
Average Rating
8.6
Reviews Sentiment
7.8
Number of Reviews
8
Ranking in other categories
Network Monitoring Software (54th), Server Monitoring (16th), IT Infrastructure Monitoring (45th), Cloud Monitoring Software (31st), IT Alerting and Incident Management (16th), Remote Monitoring and Management (RMM) (7th), Patch Management (16th)
Enigma Vault
Ranking in Unified Endpoint Management (UEM)
13th
Average Rating
9.4
Reviews Sentiment
7.3
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Unified Endpoint Management (UEM) category, the mindshare of Microsoft Intune is 19.4%, down from 30.4% compared to the previous year. The mindshare of ConnectWise RMM is 2.0%, up from 0.2% compared to the previous year. The mindshare of Enigma Vault is 0.5%. It is calculated based on PeerSpot user engagement data.
Unified Endpoint Management (UEM) Mindshare Distribution
ProductMindshare (%)
Microsoft Intune19.4%
Enigma Vault0.5%
ConnectWise RMM2.0%
Other78.1%
Unified Endpoint Management (UEM)
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
Faiz Fortune - PeerSpot reviewer
Project Engineer at Moksh Tech
Automated monitoring has streamlined time tracking and project management across all clients
I think the most valuable feature of ConnectWise RMM is scheduling my time with clients and capturing my times with them. Time management is key for my workflow. It helps with keeping track of all our clients and all the devices, so ConnectWise RMM has been quite helpful in managing my IT environment overall. Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks. I can run my automations and ensure that they go through every server, every cloud infrastructure, and every client. I've observed that with ConnectWise RMM, capturing my times used to be quite an issue when working with overseas countries, but now it's much easier, and I can monitor everything I'm doing in real-time.
Pranay Jain - PeerSpot reviewer
Senior software engineer at Simplifyvms
Secure data handling has transformed how our team protects PII and simplifies compliance
There are some improvements that can happen. Enigma Vault is strong in security and compliance, but there are a few areas that can be improved. Better observability and monitoring would be helpful. There is limited deep insight into tokenization failure and API latency breakdown. It can be improved by detailed dashboards, logs, and alerts, which can help in faster debugging and production monitoring. Another area is lower latency for high-scale systems. Every request goes through the vault APIs, which adds latency. In our application we have 1 million users at the candidate side and around 100,000 at the enterprise side. We have latency issues which we need to consider. Lower latencies for higher scale systems would be beneficial. Improvements could be made through edge-caching for the token. AWS provides these kinds of services such as CloudFront, so we can use these to store the tokens in the caches. There could also be regional vault deployment, similar to what AWS does. The APIs are good, but the development SDK support can be expanded a little because better documentation and examples would be helpful, especially for newer clients who are getting onboarded. Developer experience can be improved, and observability is another area. As a developer, I will get the APIs and everything which is provided by Enigma Vault, but the documentation that they have is a little too overwhelming for a newer developer. They are not able to understand it easily. Documentation is one thing that can be improved if a developer wants to start working on it.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Intune is the user-friendly portal for end users."
"The most valuable feature is probably mobile device management. Small businesses are coming under greater scrutiny and requirements for compliance as time goes on. We don't have to worry about a VPN because we can manage these devices, control company data, and lock users out. If needed, we can remotely wipe devices and deadman-switch them."
"Conditional access helps me control uncontrolled access."
"Remote control is the feature I like the most, as I can take control of devices so that we can work hands-on and create access with access restrictions."
"It is a cloud solution, and you can easily scale as your needs grow."
"Microsoft Intune has improved endpoint visibility, simplified remote device management, and helped standardize security policies across both corporate and remote devices."
"Microsoft Intune has positively impacted our organization by improving our security posture and making device management much more efficient, especially for remote users and distributed teams."
"Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."
"Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks."
"My advice for others looking into using ConnectWise RMM is that it is the best tool to work with in terms of RMM, and I do not know why people prefer NinjaOne; I clearly prefer ConnectWise much more."
"It enables us to respond to issues quickly and efficiently."
"At this point, this product does everything that I want."
"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."
"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."
"The most valuable feature is the patching solution."
"The technical support has been fantastic."
"Their support is great. They added my home language, Italian, in one hour and answered my questions almost immediately, even though I did not have a paid account."
"After using Enigma Vault, our security metrics have improved drastically, with exposure of sensitive data reduced by 90 to 95 percent at the application level, the number of systems handling raw PII reduced from multiple to zero, PCI audit scope reduced by 60 to 70 percent, audit preparation time reduced from weeks to a few days, and development speed improved by around 30 to 40 percent."
"Enigma Vault has positively impacted our organization in several ways, especially in improving data security, compliance, and operational trust within Ericsson systems."
 

Cons

"Logs and similar deployment/remediation detail for application delivery to Windows 10 computers should to be improved Additional application deployment options e.g. MSI deployment with more complex parameters or additional side-by-side files, and non-MSI deployment options."
"Intune has limited integration with non-Microsoft solutions."
"I think if you have the money and want something more stable, you should go for AirWatch. I don't think Microsoft is offering the same stability as VMware at this point."
"Since GMS is unavailable in China, we currently rely on device administrator enrollment for managing Android devices there."
"Support is another area that could improve, as sometimes response times can be slow, and resolving complex issues may take longer than expected."
"It's only good for a Microsoft environment."
"The reporting part needs improvement, and it would be beneficial if it could integrate with third-party tools instead of just Power BI."
"The pricing could be improved."
"If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up."
"The solution could improve by offering better overall management and dashboards."
"ConnectWise RMM sometimes has a lag, and the speed can be an issue."
"It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs."
"The initial setup with ConnectWise RMM is painful, to be completely honest. The pain points during the initial setup with ConnectWise RMM include the migration from Automate to RMM being very time-consuming and the process not being as straightforward as indicated."
"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."
"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."
"Enigma Vault is a strong security platform within Ericsson, but there are always areas where it can be improved further."
"There are some improvements that can happen. Enigma Vault is strong in security and compliance, but there are a few areas that can be improved."
 

Pricing and Cost Advice

"The price could be better."
"I have no comment on pricing of the solution."
"There are licenses required for this solution. We enable licenses on the devices we need to manage."
"Microsoft Intune is more expensive than other solutions, but it offers a wider range of features and control."
"We work with the subscription rather than a server license. I think it's economical this way because we don't have to have a server license for that, and I think that works in our favor."
"Intune's pricing is reasonable considering its benefits and the high costs it helps avoid."
"Intune is available as an individual product, but it also comes with Office 365 Premium or an Enterprise license, and the price varies for each version."
"Microsoft Intune's pricing is reasonable."
"It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."
"Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."
"The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
8%
Outsourcing Company
7%
Construction Company
14%
Outsourcing Company
9%
Comms Service Provider
9%
Performing Arts
8%
Construction Company
52%
Comms Service Provider
9%
Outsourcing Company
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business192
Midsize Enterprise62
Large Enterprise186
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for Continuum Command?
My experience with pricing, setup cost, and licensing was very smooth; I quickly got a quote from a ConnectWise accou...
What needs improvement with Continuum Command?
I have not noticed any limitations or pain points so far.
What is your primary use case for Continuum Command?
I have been using ConnectWise RMM for about a year and a few months now, and I am also getting Bitdefender GravityZon...
What is your experience regarding pricing and costs for Enigma Vault?
There is no big initial setup cost as it is a subscription-based SaaS model.
What needs improvement with Enigma Vault?
Enigma Vault is a strong security platform within Ericsson, but there are always areas where it can be improved furth...
What is your primary use case for Enigma Vault?
In our Ericsson charging environment, my main use case for Enigma Vault handles large volumes of sensitive telecom in...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Continuum Command, Continuum RMM
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
Information Not Available
Find out what your peers are saying about ConnectWise RMM vs. Enigma Vault and other solutions. Updated: June 2026.
909,725 professionals have used our research since 2012.