ConnectWise RMM vs Enigma Vault comparison

ConnectWise and Enigma Vault are both solutions in the Unified Endpoint Management (UEM) category. ConnectWise is ranked #20 with an average rating of 7.5, while Enigma Vault is ranked #14 with an average rating of 9.3. ConnectWise holds a 1.8% mindshare in UEM, compared to Enigma Vault’s 0.4% mindshare. Additionally, 100% of ConnectWise users are willing to recommend the solution, compared to 100% of Enigma Vault users who would recommend it.

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Executive Summary

We performed a comparison between ConnectWise RMM and Enigma Vault based on real PeerSpot user reviews.

Find out in this report how the two Unified Endpoint Management (UEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ConnectWise RMM vs. Enigma Vault Report (Updated: May 2026).

Buyer's Guide

ConnectWise RMM vs. Enigma Vault

May 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of June 2026, in the Unified Endpoint Management (UEM) category, the mindshare of Microsoft Intune is 20.7%, down from 31.0% compared to the previous year. The mindshare of ConnectWise RMM is 1.8%, up from 0.2% compared to the previous year. The mindshare of Enigma Vault is 0.4%. It is calculated based on PeerSpot user engagement data.

Unified Endpoint Management (UEM) Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	20.7%
Enigma Vault	0.4%
ConnectWise RMM	1.8%
Other	77.1%

Unified Endpoint Management (UEM)

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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David Hetherington

Manager, Technical Team at Expert It Solutions Alberta

Automation tools improve management efficiency, though migration process is time-consuming and support could be more knowledgeable

The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc. We use some of the probe features in ConnectWise RMM that do network discovery and monitoring capabilities. ConnectWise RMM helps our team maintain network visibility and proactively address potential issues since the product works effectively at unknown device discovery, making it better than sending someone to the site for a manual discovery. ConnectWise RMM helps in automating security updates and maintaining endpoint security. We appreciate that their NOC team does evaluations on the security updates, allowing us to free up our time and making it a huge timesaver for us. The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.

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Pranay Jain

Senior software developer at Simplifyvms

Secure data handling has transformed how our team protects PII and simplifies compliance

There are some improvements that can happen. Enigma Vault is strong in security and compliance, but there are a few areas that can be improved. Better observability and monitoring would be helpful. There is limited deep insight into tokenization failure and API latency breakdown. It can be improved by detailed dashboards, logs, and alerts, which can help in faster debugging and production monitoring. Another area is lower latency for high-scale systems. Every request goes through the vault APIs, which adds latency. In our application we have 1 million users at the candidate side and around 100,000 at the enterprise side. We have latency issues which we need to consider. Lower latencies for higher scale systems would be beneficial. Improvements could be made through edge-caching for the token. AWS provides these kinds of services such as CloudFront, so we can use these to store the tokens in the caches. There could also be regional vault deployment, similar to what AWS does. The APIs are good, but the development SDK support can be expanded a little because better documentation and examples would be helpful, especially for newer clients who are getting onboarded. Developer experience can be improved, and observability is another area. As a developer, I will get the APIs and everything which is provided by Enigma Vault, but the documentation that they have is a little too overwhelming for a newer developer. They are not able to understand it easily. Documentation is one thing that can be improved if a developer wants to start working on it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Without Microsoft Intune, it would be extremely challenging, if not impossible, for a large company to send out computers to users and have them set up and ready to use right out of the box in a remote location."

"The compliance and configuration policies in Microsoft Intune are the most valuable features, saving significant time compared to manual implementation."

"The main advantage is that Intune performs its intended functions effectively."

"It is absolutely a positive investment."

"I would rate Microsoft Intune a nine out of ten."

"Overall, Microsoft Intune has been a strong platform for modern endpoint management, especially for organizations supporting hybrid work and cloud-first device management strategies."

"The most valuable aspect of the product is that we are able to send application deployments and certifications for conditional access."

"Time saved and money saved are definitely very positive impacts."

More Microsoft Intune pros

"The most valuable feature is the patching solution."

"The technical support has been fantastic."

"At this point, this product does everything that I want."

"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."

"It enables us to respond to issues quickly and efficiently."

"We've seen a lot of MSPs who have grown by using Continuum."

"The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc."

"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."

"Their support is great. They added my home language, Italian, in one hour and answered my questions almost immediately, even though I did not have a paid account."

"Enigma Vault has positively impacted our organization in several ways, especially in improving data security, compliance, and operational trust within Ericsson systems."

"After using Enigma Vault, our security metrics have improved drastically, with exposure of sensitive data reduced by 90 to 95 percent at the application level, the number of systems handling raw PII reduced from multiple to zero, PCI audit scope reduced by 60 to 70 percent, audit preparation time reduced from weeks to a few days, and development speed improved by around 30 to 40 percent."

Cons

"Intune has limited integration with non-Microsoft solutions."

"The configuration and pricing can be improved."

"If we could remote into a device, it would be great. Currently, we cannot directly connect to the user device. We have to use other tools such as VMware for connecting to devices."

"When we implemented Intune, it would have been helpful if Microsoft had provided some videos or data about Intune."

"I rate Microsoft customer service six out of 10. While some technicians go above and beyond, there is inconsistency, and connecting with the most helpful representatives is occasionally challenging."

"A detailed device diagnostic feature is missing. Also, operating system deployment and imaging are missing."

"When pushing anything from Microsoft Intune, the sync timing is 48 hours. While sometimes it takes 5 to 10 minutes, the official period given by Microsoft is within 48 hours, which can be time-consuming for policies, applications, or patches."

"There is room for improvement in Microsoft Intune regarding Linux and Mac compatibility because some limitations exist."

More Microsoft Intune cons

"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."

"If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up."

"The solution could improve by offering better overall management and dashboards."

"It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs."

"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."

"The initial setup with ConnectWise RMM is painful, to be completely honest. The pain points during the initial setup with ConnectWise RMM include the migration from Automate to RMM being very time-consuming and the process not being as straightforward as indicated."

"Enigma Vault is a strong security platform within Ericsson, but there are always areas where it can be improved further."

"There are some improvements that can happen. Enigma Vault is strong in security and compliance, but there are a few areas that can be improved."

Pricing and Cost Advice

"Intune is cost-effective as it is included in some of the Office 365 packages."

"I recently got to know that the AD P1 license is compulsory to use Intune Autopilot, which was surprising for me. Earlier, this was not the case. It is the wrong thing to do. We now need to purchase AD P1 licenses for us and for our customers. I would rate it a seven out of ten for pricing."

"Our enterprise agreement includes Microsoft Intune at no additional cost."

"Microsoft Intune is reasonably priced for large organizations that already have Microsoft Enterprise licenses, but it is less affordable for smaller businesses."

"I don't have any problem as far as cost is concerned. It is bundled with our license."

"For organizations that are a Microsoft shop, the pricing is compelling."

"While Microsoft Intune boasts a wide range of features, its user-friendliness and bundled licensing cost are key considerations for me."

"It's a part of Microsoft 365 and E5 licenses. Microsoft's strategy of making every feature in Microsoft Intune paid needs optimization. Remote control is one of the basic features, not a luxury feature, yet we must pay for it. I"

More Microsoft Intune pricing and cost advice

"The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."

"Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."

"It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

Government

Construction Company

13%

Comms Service Provider

10%

Performing Arts

Outsourcing Company

Construction Company

54%

Comms Service Provider

10%

Healthcare Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	186
Midsize Enterprise	62
Large Enterprise	184

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What is your experience regarding pricing and costs for Continuum Command?

There are different subscriptions available for ConnectWise RMM that you can choose from. Essentially, our endpoint c...

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What needs improvement with Continuum Command?

The pricing for ConnectWise RMM is reasonable, and I feel that we're getting good value for the dollars that we're sp...

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What is your primary use case for Continuum Command?

As an MSP, we utilize ConnectWise RMM for the management of our client environment.

See all answers

What is your experience regarding pricing and costs for Enigma Vault?

There is no big initial setup cost as it is a subscription-based SaaS model.

See all answers

What needs improvement with Enigma Vault?

There are some improvements that can happen. Enigma Vault is strong in security and compliance, but there are a few a...

See all answers

What is your primary use case for Enigma Vault?

I have been using Enigma Vault for two years. We use Enigma Vault for securely handling sensitive data in our applica...

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Product Reports

Buyer's Guide

Microsoft Intune

May 2026

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Buyer's Guide

ConnectWise RMM

May 2026

Download ConnectWise RMM product report

Buyer's Guide

Unified Endpoint Management (UEM)

May 2026

Download Enigma Vault product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Continuum Command, Continuum RMM

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

ConnectWise RMM enhances efficiency for MSPs through patch management and security automation, effectively reducing manual tasks and improving operational capabilities.

ConnectWise RMM empowers Managed Service Providers by offering comprehensive monitoring, management, and automation tools. Its capabilities include effective patch management, remote access via ScreenConnect, and automation tools that support system administration and script scheduling. The platform ensures network discovery and monitoring, maintaining visibility and swiftly addressing potential issues. While users appreciate its seamless integration and sophisticated interface, they also identify limitations such as its predefined nature and connectivity issues when devices are offline. Clients desire enhanced automation and customizable dashboards, as well as integration with IT documentation tools to bolster its utility.

What are the key features of ConnectWise RMM?

Patch Management: Automates updates to reduce manual effort and enhance security.
Remote Access: Utilizes ScreenConnect for efficient remote operations.
Automation Tools: Supports system management and script scheduling for streamlined processes.
Network Discovery: Maintains visibility and resolves issues quickly.
Software Deployment: Simplifies software deployment and status monitoring.

What benefits should users expect in reviews?

Operational Efficiency: Reduces manual tasks with robust automation.
Enhanced Support: Features outsourced NOC and help desk for substantial support.
Improved ROI: Effective software deployment and monitoring increase returns.

ConnectWise RMM has become integral for Managed Service Providers, particularly in IT environments requiring constant monitoring, management, and automation. It supports agent-based monitoring and real-time alerts, aiding in quick issue resolution. The platform facilitates efficient handling of network activities like responding to critical issues, deploying anti-malware, and executing scheduled commands, significantly enhancing client support dynamics in sectors relying on IT infrastructure and services.

ConnectWise

Enigma Vault offers a secure data storage and management solution designed for modern enterprises. It streamlines data access while ensuring encryption and protection against unauthorized access.

Enigma Vault is an advanced tool for businesses looking to secure their sensitive data with ease and confidence. Known for its robust encryption protocols, it seamlessly integrates into existing IT infrastructures. Its scalability and high performance make it suitable for companies of any size, prioritizing data integrity and security.

What are the key features?

Advanced Encryption: Protects data with state-of-the-art algorithms.
Seamless Integration: Easily fits into current enterprise systems.
Scalability: Adapts to growing business needs efficiently.
User Management: Allows for detailed control over data access.
Real-Time Monitoring: Provides instant insights and alerts on data activity.

What are the benefits you should consider?

Cost Efficiency: Reduces expenses related to data breaches.
Enhanced Security: Strengthens overall data protection measures.
Operational Resilience: Mitigates risks with reliable data management.
Time Savings: Frees up resources with automated data handling.

Enigma Vault effectively serves industries like finance and healthcare, where data security is paramount. In finance, it safeguards client information and transactional data, while in healthcare, it protects patient records and complies with legal standards. Its implementation is tailored to the unique demands of each sector, ensuring optimal functionality and security.

Enigma Vault

Sample Customers

Mitchells and Buzzers, Callaway

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia

Information Not Available

Buyer's Guide

ConnectWise RMM vs. Enigma Vault

May 2026

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Find out what your peers are saying about ConnectWise RMM vs. Enigma Vault and other solutions. Updated: May 2026.

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