We performed a comparison between ConnectWise ScreenConnect and Polycom RealPresence Clariti based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product's two-factor authentication means we are not worried like before about the state of our security."
"It's very low maintenance."
"Remote support is efficient and easy for our end users to receive support."
"Unattended access is the most important feature."
"It is super easy to use and relatively inexpensive."
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"It's on-prem, which is great."
"It does a good job of integrating with other software."
"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"The recent redesign has made it slower and basically worthless."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"There needs to be a way to run the agent without installing, like GoToAssist."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"Could have a wider range of use cases."
"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."
"The customer needs this platform to be a little bit more customized."
ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while Polycom RealPresence Clariti is ranked 15th in Virtual Meetings with 3 reviews. ConnectWise ScreenConnect is rated 8.4, while Polycom RealPresence Clariti is rated 8.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Polycom RealPresence Clariti writes "Increases the ability of Teams when collaboration is required". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas Polycom RealPresence Clariti is most compared with Cisco TelePresence and Cisco Meeting Server. See our ConnectWise ScreenConnect vs. Polycom RealPresence Clariti report.
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