ConnectWise ScreenConnect vs Polycom RealPresence Clariti comparison

ConnectWise and Poly are both solutions in the Virtual Meetings category. ConnectWise is ranked #11 with an average rating of 9.5, while Poly is ranked #10 with an average rating of 8.5. ConnectWise holds a 1.7% mindshare in VM, compared to Poly’s 1.6% mindshare. Additionally, 93% of ConnectWise users are willing to recommend the solution, compared to 100% of Poly users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

1,172 Views
188 Comparison Views

93% willing to recommend

Polycom RealPresence Clariti

Read 5 Polycom RealPresence Clariti reviews

233 Views
233 Comparison Views

100% willing to recommend

ConnectWise ScreenConnect

Polycom RealPresence Clariti

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

ConnectWise ScreenConnect and Polycom RealPresence Clariti compete within communication technology, with ScreenConnect having the upper hand in pricing and support, while Clariti justifies its higher cost with integrated audiovisual features.

Features: ConnectWise ScreenConnect offers remote support capabilities, secure remote management, and unattended access. Polycom RealPresence Clariti provides a robust video conferencing infrastructure, seamless integration with communication platforms, and advanced audiovisual tools enhancing collaboration.

Room for Improvement: ConnectWise ScreenConnect could improve by adding more video conferencing features, enhancing platform integrations, and refining its user interface. Polycom RealPresence Clariti could benefit from a simpler setup process, more competitive pricing options, and improved documentation for feature utilization.

Ease of Deployment and Customer Service: ConnectWise ScreenConnect features a straightforward deployment process with quick setup and reliable customer support. Polycom RealPresence Clariti offers a flexible deployment model with broad integration capabilities, supported by knowledgeable customer service, but involves a more complex setup.

Pricing and ROI: ConnectWise ScreenConnect offers competitive pricing with a low initial investment, delivering a strong ROI for IT support and remote access. Polycom RealPresence Clariti requires a higher upfront cost but delivers excellent ROI through integrated communication tools enhancing collaboration.

To learn more, read our detailed ConnectWise ScreenConnect vs. Polycom RealPresence Clariti Report (Updated: July 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. Polycom RealPresence Clariti

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

11th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (17th)

Polycom RealPresence Clariti

Ranking in Virtual Meetings

10th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.7%, up from 1.7% compared to the previous year. The mindshare of Polycom RealPresence Clariti is 1.6%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Sreejith Thulasidas

Senior Engineer - UC - Service and Solutions Deployment at FVC

Provides video calling facilities with good video and audio clarity

Polycom RealPresence Clariti is very bad when moving towards the cloud. I think that Microsoft Teams and Zoom have already taken over the market. Polycom is currently looking into more end devices than server components and infrastructure. A cloud version would have been better, but that will not be feasible for Polycom now. It would have been helpful to have a cloud version during the migration stages, but now the time has gone. As a company, it's better for Polycom to look into the video conferencing devices rather than the infrastructure. Earlier, one of the advantages was that the infrastructure was very much open, and it was easy to integrate the tool with other platforms like Cisco. That is not the scenario now, and Polycom should concentrate on the endpoint hardware devices.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"it gives me the ability to remotely connect to machines that I manage without user intervention."

"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."

"Better than TeamViewer and useful for fixing problems remotely."

"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."

"The product's two-factor authentication means we are not worried like before about the state of our security."

"It is super easy to use and relatively inexpensive."

"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."

"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."

More ConnectWise ScreenConnect pros

"It does a good job of integrating with other software."

"I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable."

"It's on-prem, which is great."

"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."

"Some proprietary Polycom features include speaker tracking, acoustic fencing, noise cancellation, active noise cancellation, and noise cancellation AI."

Cons

"There needs to be a way to run the agent without installing, like GoToAssist."

"The recent redesign has made it slower and basically worthless."

"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."

"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."

"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."

"The solution should add the ability to video chat with the user on the other end."

"Mobile interface."

"I would like ConnectWise Control to be more transparent on the real costs to renew their license."

More ConnectWise ScreenConnect cons

"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."

"Could have a wider range of use cases."

"Polycom RealPresence Clariti is very bad when moving towards the cloud."

"The customer needs this platform to be a little bit more customized."

"The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls."

Pricing and Cost Advice

"Good price and works well."

"It is priced fairly."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"We pay $3,000 USD for the service, yearly upfront."

"Pricing is fair for Control and the licensing is simple."

"I download the product for free with ConnectWise RMM's license."

"We pay an annual licensing fee."

"Make sure you have enough licensing for all the techs that you have."

More ConnectWise ScreenConnect pricing and cost advice

"Polycom RealPresence Clariti is definitely more expensive than others in the market because of its high quality."

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Top Industries

By visitors reading reviews

Manufacturing Company

14%

Computer Software Company

14%

University

Healthcare Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

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What needs improvement with Polycom RealPresence Clariti?

They are discontinuing the product and they are moving over to Pexip. The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls. That's our big...

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What is your primary use case for Polycom RealPresence Clariti?

We use it both nationally and internationally with our partners, however, it's used in a closed environment.

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What advice do you have for others considering Polycom RealPresence Clariti?

I would recommend it, however, it depends on the environment. We have a lot of users but not a lot of usage, so the price model is really good for that environment. Overall, I would give it a nine ...

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Comparisons

Microsoft Remote Desktop Services vs ConnectWise ScreenConnect

Compared 23% of the time

Microsoft Intune vs ConnectWise ScreenConnect

Compared 16% of the time

TeamViewer Business vs ConnectWise ScreenConnect

Compared 13% of the time

Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 11% of the time

GoTo Resolve vs ConnectWise ScreenConnect

Compared 10% of the time

More ConnectWise ScreenConnect Competitors

Cisco Meeting Server vs Polycom RealPresence Clariti

Compared 57% of the time

Cisco TelePresence vs Polycom RealPresence Clariti

Compared 43% of the time

More Polycom RealPresence Clariti Competitors

Product Reports

Buyer's Guide

ConnectWise ScreenConnect

August 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

Virtual Meetings

July 2025

Download Polycom RealPresence Clariti product report

Also Known As

ConnectWise Control, ScreenConnect

RealPresence Clariti, Clariti

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

RealPresence Clariti is simple, powerful, cloud-ready collaboration infrastructure software for businesses of all sizes that connects people with HD voice, video, content and web collaboration.

Poly

Sample Customers

Jon Rosen Systems

Baptist Health Corbin, North Carolina Central University

Buyer's Guide

ConnectWise ScreenConnect vs. Polycom RealPresence Clariti

July 2025

Free Report: ConnectWise ScreenConnect vs. Polycom RealPresence Clariti

Find out what your peers are saying about ConnectWise ScreenConnect vs. Polycom RealPresence Clariti and other solutions. Updated: July 2025.

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