Try our new research platform with insights from 80,000+ expert users

Commvault Cloud vs Exterro vs kCura Relativity comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of October 2025, in the eDiscovery category, the mindshare of Commvault Cloud is 3.3%, up from 3.2% compared to the previous year. The mindshare of Exterro is 4.3%, up from 2.0% compared to the previous year. The mindshare of kCura Relativity is 6.0%, up from 5.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eDiscovery Market Share Distribution
ProductMarket Share (%)
Commvault Cloud3.3%
kCura Relativity6.0%
Exterro4.3%
Other86.4%
eDiscovery
 

Featured Reviews

Matt Reller - PeerSpot reviewer
Provides extremely fast backup, is easy to manage, and is flexible
Commvault Cloud's automated policies provide the notification we need to ensure our data is secure and managed correctly. Commvault Cloud provides excellent visibility across all of our organization's data. It is extremely important to our organization that Commvault has a unified platform that offers recovery across cloud, on-prem, and SaaS workloads. It has helped our organization improve by simplifying the way we manage our environment. We could not manage the same environment with only half of our current staff. We have yet to find anything in our environment that Commvault does not support. Commvault Cloud's Risk Analysis helps us identify, categorize, and classify sensitive data enabling us to take the appropriate actions to protect it. Commvault does a good job helping us limit our exposure and ensure compliance. Commvault has helped us reduce our data management costs significantly. Compared to Dell Avamar, the costs are vastly different. Commvault is much more cost-effective. We are licensed by capacity, so we don't have to worry about licensing different features. We have all the features that are licensed by capacity. And as far as ongoing support costs and other expenses, they are much lower than what they were with Dell Avamar. Commvault also gives us the flexibility to use any storage we want, while Avamar is tied to the Data Domain, which is not cheap to support. It has helped us reduce our backup time unless we are using Data Domain. This is because we can perform deduplication and compression on the client layer, which reduces the load on the network. We cannot do this with Data Domain. In fact, if we even attempt to perform a quick progress check before sending data to the Data Domain, the system fails completely. We learned this the hard way. We are using many more advanced features in Commvault Cloud than we ever did in Dell Avamar, simply because we had to license each feature separately in Avamar. As a result, we did not perform many backups in Avamar, such as all database backups (DB2, SAP HANA, Oracle, and SQL). These backups were performed outside of Avamar. We are now using Direct Connect agents for all of our databases. This allows us to perform incremental backups, which we could not do with the previous method. As a result, we have reduced our backup times by two-thirds, or even more in some cases. Compared to when we were backing up directly to Data Domain, Commvault is now running our backups ten times faster. This has resulted in a significant reduction in our backup times. Commvault has helped us reduce the RPO. Even in Data Domain, it has reduced our storage times by about half. It has also helped us reduce the threat detection time. We reduced the RTO significantly with Commvault. Commvault has helped us reduce downtime primarily due to the increase in the performance of resources.
PM
Automates processes relating to sharing, reviewing, and collecting electronically stored information (ESI)
I think one of the pain points I had was the number of emails that had to be sent out. If there was a way to just maybe reduce the bulk — that would be great. Like I mentioned before, OGC or the General Counsel, they're kind of the business owners of the tool. They're the ones that use it on a daily basis. So one of the things that would be helpful but we just can't do involves the way the role structures are set up. Any time that somebody outside of the Office of the General Council needs something, they need to contact the General Counsel directly in order to get that information from Exterro. I guess as far as a pain point, maybe a more robust role-based access model would be useful. We had to go through a third-party to use it. I understand the risk because you don't want anybody to just go into Exterro and potentially see legal matters, but I think it's just the way we have it set up — it's an all-or-nothing type role-based model. That's why only the General Council can use it. If the roles could be scaled in a way where let's say, a visitor role could come into the tool and view a report, that we can't do right now. So if there was a way to do that, I think that would be nice to have.
Maria Greene - PeerSpot reviewer
A reliable solution with great searching capabilities and good tech support.
It depends on what you need. If you're a law firm and you have a lot of cases, then RelativityOne might be something to look into. If you're a small business and you're really focusing on small-level reviews, then there might be cheaper options for you. I think RelativityOne, because it is so powerful, can be very difficult to use and there's a lot that can go wrong if you don't know how to use it. In order to get the most out of your subscription, I would definitely recommend having someone who has had experience with it and knows how to work the program if you decide to make the investment. Alternatively, budget for some of the Relativity training classes. I would rate this solution as a ten out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Not everyone has agents for everything and Commvault has agents for most products. It's the most complete."
"Commvault can perform a backup no matter where you are, and it takes a backup every four hours. No matter when you come to the office, it'll take a backup if you're connected to the internet and check the system for online availability."
"Restoring is very fast. In testing, I did a restore for a single item from a mailbox. Within a minute, I had the message back in my mailbox. So, it didn't take hours or days. Obviously, there will be a limit. If we suddenly go into DR and have to restore five terabytes of emails for people, then it will take a couple of days, which would be acceptable. For general usage, where we have to do the odd restore, we have never had issues. It happens within minutes."
"It's an enterprise product. It's a stable product. We have good support. Almost all databases are in the scope."
"The solution has the fastest backup and better licensing."
"What I find valuable is restoring the complete server. Restoring files is also valuable, but I like restoring the server because you don't have to rebuild a new one."
"The solution is scalable."
"HyperScale X is really user-friendly and has a lot of features. It's also cheaper, faster, and more stable than its competitors."
"We like the reporting functionality. It just seems very clean."
"I like Relativity's blackout feature, as well as the Case Dynamics function."
"The initial setup was relatively straightforward."
"The ease of navigation from dock to dock, and that kind of usability, is quite helpful."
"There are a lot of ways to QC your work and save your searches, and we had really good case support from the Relativity team."
"kCura Relativity is easy to use, and it is reliable."
"Caplets are a very good technical feature."
"It is easy for a beginner to learn to use Relativity."
 

Cons

"The speed of the Office 365 Backup & Recovery feature is adequate. Microsoft controls the amount of bandwidth that people have when they're using Azure and the O365 environment... If they could work out something with Microsoft to improve the speed, that would help."
"Getting my guys the right access has a learning curve. Sometimes, it is, "Oh, okay. I think I got it for you." Then, they say, "Oh, nope. I logged in but I can't see this." Then, it is, "Okay, hold on. Give me a second. Let me change that. Okay, it's this one." That learning curve has probably taken a little bit longer than some simpler things. So, Metallic has some granularity, and as a systems administrator, I appreciate that. At the same time, I also realize that I have to learn it."
"I think there is room for improvement with the reports. They are a little poor."
"Its dashboard could be improved to provide a summarized version of all the jobs instead of having to go through each one of them. We should easily be able to glance at all issues. If I had not gone with the on-premise version, I would have had regular reports with the cloud version. It would be an advantage if they increase the compression rate of the backup. I am keeping it on-prem, so I'll need more disks depending on the policies that I have in the retention period. Its price could also be lower. If a good solution can be cheaper, it is always an advantage."
"The HTML interface is a remarkable improvement. However, there are still some features that are not available in that interface that are available in the Java console, but I'm sure that will come with time."
"I need documentation for Azure backups. One expectation that I have is regarding PDF documentation. When I was trying to browse the documentation, I could not locate that."
"Commvault HyperScale X is more expensive for hybrid environments than traditional solutions."
"With respect to the cloud, they need to offer more integrations."
"I think one of the pain points I had was the number of emails that had to be sent out. If there was a way to just maybe reduce the bulk — that would be great."
"There are a lot of bugs on the development side."
"What I dislike about Relativity is that we have to go through the host in order to do productions and loads. It is not a do-it-yourself tool."
"I haven't seen anything on AI merging with Relativity."
"I would definitely not recommended it unless you have someone who has had experience with it and knows how to work the program."
"The price per user could be improved. We'd like for it to be more affordable."
"The platform's integration of advanced AI features could further enhance its capabilities."
"They require more built-in support for some third-party applications."
 

Pricing and Cost Advice

"The solution is expensive, but it is worth the money."
"The complete license gives us options for all the features. Commvault does not license based on storage or the management components. It can integrate with any storage vendor. That means that when we are out of storage and need more, we can integrate without additional licensing. In my opinion, Commvault needs to reduce the licensing cost by 20 to 40 percent to make it cost-efficient."
"The pricing is fairly in line with the other products we've compared it with recently. We do spend more on it than we did in our Backup Exec days, but it's fairly competitive with some of the other best-in-class data protection platforms."
"It would not be affordable for small to medium size organizations."
"One of the issues with backup vendors is that they overprice, or overvalue their products."
"Some of our customers say that Commvault is a very expensive solution, but Commvault has many features that the competitors don't have. It is not a good choice for a small or medium business, but it is a good choice for enterprise businesses."
"I rate the product’s pricing a seven out of ten."
"The tool is affordable."
Information not available
"The pricing is extremely complicated."
"They are maintaining the per gigabyte pricing, and it's based on tiers of how much data you host with them."
"Users are typically charged a fee per user account and a separate fee based on the amount of data processed and hosted."
"It's worth the money."
report
Use our free recommendation engine to learn which eDiscovery solutions are best for your needs.
869,202 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
10%
Manufacturing Company
10%
Government
7%
Performing Arts
12%
Insurance Company
10%
Computer Software Company
9%
Manufacturing Company
8%
Legal Firm
30%
Computer Software Company
11%
Government
11%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business57
Midsize Enterprise24
Large Enterprise81
No data available
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise4
Large Enterprise2
 

Questions from the Community

What do you like most about Commvault Backup & Recovery?
Commvault Backup & Recovery's search utility is its most valuable feature.
What is your experience regarding pricing and costs for Commvault Backup & Recovery?
Commvault Backup & Recovery is priced fairly, and its performance-to-cost ratio is also better than fair. I am no...
What needs improvement with Commvault Backup & Recovery?
Commvault is a behind-the-scenes operation that's working flawlessly. So how do I know what Commvault is doing for me...
Ask a question
Earn 20 points
What is your experience regarding pricing and costs for kCura Relativity?
It's expensive for an individual, but for a company, it's not expensive. And for an individual, I believe it's of no ...
What needs improvement with kCura Relativity?
I haven't seen anything on AI merging with Relativity.
What is your primary use case for kCura Relativity?
We use Relativity to code documents for their responsiveness, privilege, private information, confidentiality, and so...
 

Also Known As

Commvault Complete Data Protection, Commvault Backup & Recovery, Commvault HyperScale X, Metallic, ThreatWise
Exterro Fusion
Relativity
 

Overview

 

Sample Customers

Aberdeenshire Council, Acxiom, BAM Group Ireland, Catholic Education Diocese of Parramatta, CI Investments, Clifford Chance, American Municipal Power, American Pacific Mortgage, AstraZeneca, Dongbu Steel, Denver Health, Dow Jones, Emirates Steel, Penn State Health, Prime Healthcare, Sonic Healthcare, Sony Network Communications, TiVO, UCONN Health, The Weitz Company
Allstate, Statoil, AOL, Nike, Citgo, Target, UnitedHealth Group, Microsoft, MetLife, VISA, Oracle, American Express
Webb & Tyler
Find out what your peers are saying about Google, Microsoft, Commvault and others in eDiscovery. Updated: September 2025.
869,202 professionals have used our research since 2012.