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CloudAware vs Freshservice comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
CloudAware boosted ROI with over 2 CR savings, enhanced efficiency, reduced costs, improved compliance, and significant time savings.
Sentiment score
6.3
Freshservice boosts efficiency with automation, cut hiring needs, improves SLA, but ROI quantification and user management vary by region.
The real-time database management for risk management has improved, with twenty-four-seven customer care resolving incidents within twenty-four hours, making my clients very happy.
Senior Manager at Agriculture Skill Council of India
This vertical has been operational for two years and helps us reduce IT issues by leveraging predictive analytics to proactively address potential threats.
Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)
We have seen a significant return on investment with CloudAware, saving around four crores in two years due to reduced manpower needs from effective multi-cloud management and consolidating our security measures.
DGM, Content Vertical at Agriculture Skill Council of India
Faster resolution means the average ticket resolution time decreased by roughly twenty-five to thirty percent since alerts are automatically converted into tickets and routed to the right team.
Security Engineer (SOC) at a tech services company with 51-200 employees
Automation has contributed significantly, resulting in reduced resource counts, which equates to savings in money and time.
Technical support manager at a tech vendor with 201-500 employees
With using Freshservice, only two technicians are needed per one shift, but without Freshservice, for the same company size, we need about four technicians per shift, so it saved money and time.
Systems Engineer at a consultancy with 51-200 employees
 

Customer Service

Sentiment score
8.6
CloudAware is praised for quick, helpful support and engagement, though users desire 24/7 availability despite higher costs.
Sentiment score
6.8
Freshservice support is responsive and helpful but requires better communication and understanding of user needs for technical issues.
Whenever I have interacted with them, I got the required response from them.
Associate Vice President at Hitachi Systems India Private Limited
Our feedback has been answered quickly in a professional manner without pressure to commit.
Senior Manager at Agriculture Skill Council of India
I request them to extend it to 24/7 to enhance ticket resolution speed.
Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)
Ultimately, we saw a 77% reduction in average resolution times with a return on investment realized within 6 months.
IT Service Delivery Manager at Symposiam
However, they have improved over the period of two years.
IT & Operations Manager at a financial services firm with 51-200 employees
Their documentation is also good, making setup easy without needing frequent support requests.
Security Engineer (SOC) at a tech services company with 51-200 employees
 

Scalability Issues

Sentiment score
7.3
CloudAware adeptly manages organizational growth, supporting detailed tracking, compliance, and resource management across multiple cloud providers.
Sentiment score
7.3
Freshservice efficiently scales with user growth and ticket volume, supporting departments despite potential customization and enterprise-level limitations.
The scalability as a centralized hub provides access to pre-built compliance standards, simplifying resource monitoring across multiple cloud providers.
Senior Associate Infrastructure at Publicis Sapient
CloudAware scales well for us, and we have expanded from monitoring a few workloads to a large multi-cloud environment without any issues.
Cloud Engineer at TO THE NEW Digital
CloudAware's scalability meets our organization's growth and changing needs.
Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)
As our organization has grown and ticket volume related to AWS resources increased, Freshservice handled the extra load without any performance issues.
Security Engineer (SOC) at a tech services company with 51-200 employees
It offers global performance with multi-region data centers to ensure faster responses while adhering to strong security and compliance standards such as GDPR and SOC 2.
IT Service Delivery Manager at Symposiam
Freshservice can handle growth in users or tickets easily.
Cloud Operations Engineer at PowerSchool India Pvt.Ltd
 

Stability Issues

Sentiment score
8.7
CloudAware is praised for its stability and reliability, showing no recent downtime, with users considering offering references and use cases.
Sentiment score
8.3
Freshservice offers stable performance with minor data import and integration challenges, excelling in daily operations and seamless updates.
We have not faced any issues, as it is equipped to manage eighty to one hundred types of multi-cloud environments simultaneously without reporting outages in day-to-day operations.
Deputy General Manager at Agriculture Skill Council of India (ASCI)
CloudAware has been stable in our experience, and we have not had major outages or interruptions;
Cloud Engineer at TO THE NEW Digital
CloudAware is absolutely stable and reliable, allowing us to integrate multiple systems quickly with less downtime compared to before.
Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)
The service runs smoothly most of the time, and performance has been consistent even when ticket volumes and AWS alerts are high.
Security Engineer (SOC) at a tech services company with 51-200 employees
Freshservice is quite stable as they host it on AWS.
IT & Operations Manager at a financial services firm with 51-200 employees
Freshservice provides a stable environment for our needs.
IT manager at a comms service provider with 1,001-5,000 employees
 

Room For Improvement

CloudAware requires enhanced cloud logs management, cost-effective customization, better UI, integration, AI, and threat management for improved usability.
Freshservice needs improved customization, integration, asset management accuracy, reporting, support, AI features, and performance for larger networks.
Approximately seventy percent of organizations are focused on threat management across their cloud servers, a space where CloudAware excels, and additional customization would enhance overall security while increasing CloudAware's revenue.
Senior Manager at Agriculture Skill Council of India
CloudAware should enhance their customer support by adding an FAQ and knowledge base section to address commonly asked queries.
DGM, Content Vertical at Agriculture Skill Council of India
I need some cost optimization solution for a workload running in AWS.
Associate Vice President at Hitachi Systems India Private Limited
There's limited experience with the CMDB or asset management features.
IT Technician at a retailer with 1,001-5,000 employees
Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information.
IT & Operations Manager at a financial services firm with 51-200 employees
Reporting is useful, but the customization is still restricted, and it would be great to build more detailed reports that combine multiple data sources, especially for cloud-related operations.
Security Engineer (SOC) at a tech services company with 51-200 employees
 

Setup Cost

CloudAware offers reasonable pricing and manageable setup, bypassing AWS Marketplace for a straightforward licensing process despite some cost concerns.
Freshservice offers competitive pricing with flexible plans, emphasizing cost-effectiveness and lower total ownership costs for enterprises.
The pricing was fair given the feature set.
Cloud Engineer at TO THE NEW Digital
Our initial licensing was smooth, costing approximately $1,000 for basic setup.
Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)
The setup cost was initially about $5,000.
DGM, Content Vertical at Agriculture Skill Council of India
Switching from previous ITSM tools has led to a 50% reduction in licensing costs.
IT Service Delivery Manager at Symposiam
The solution offers flat licensing and appears to be cost-effective.
IT Technician at a retailer with 1,001-5,000 employees
The price was very comfortable for our organization to proceed with the migration from Freshdesk to Freshservice.
Technical support manager at a tech vendor with 201-500 employees
 

Valuable Features

CloudAware enhances visibility, automates management, reduces costs, and improves security with customizable features, earning high user satisfaction.
Freshservice is valued for its user-friendly interface, automation, integration capabilities, and features enhancing IT team efficiency.
We have workload running in Kubernetes, Docker, EC2, RDS. I need a single platform that will monitor all these services which are being running in the cloud platform.
Associate Vice President at Hitachi Systems India Private Limited
CloudAware's best feature is that it is very easy to integrate with other Oracle Cloud or Google Cloud servers.
Senior Manager at Agriculture Skill Council of India
CloudAware has positively impacted us by reducing costs by 10 to 15% and improving compliance reporting speed, saving several hours per audit.
Cloud Engineer at TO THE NEW Digital
The most valuable features include ticket routing, automation in triage, data control, and flat licensing.
IT Technician at a retailer with 1,001-5,000 employees
Incident management is very helpful, and the system is straightforward, making it easy to use for our enterprise-level company.
IT manager at a comms service provider with 1,001-5,000 employees
Overall, Freshservice provides cutting-edge AI automation for agents and end-users, effortless no-code workflows and ITIL-aligned operations, robust asset, incident, change, problem, and major incident management backed by the live CMDB, unified service desk with self-service and multi-channel support, and strong analytics reporting features, making it a powerful tool for any IT function.
IT Service Delivery Manager at Symposiam
 

Categories and Ranking

CloudAware
Ranking in Cloud Management
23rd
Average Rating
8.2
Reviews Sentiment
7.7
Number of Reviews
7
Ranking in other categories
Cloud Security Posture Management (CSPM) (23rd)
Freshservice
Ranking in Cloud Management
10th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
41
Ranking in other categories
Help Desk Software (6th), Project Management Software (9th), IT Asset Management (4th), IT Service Management (ITSM) (4th), Configuration Management Databases (5th), IT Alerting and Incident Management (8th), AI IT Support (4th)
 

Mindshare comparison

As of July 2026, in the Cloud Management category, the mindshare of CloudAware is 0.5%, up from 0.2% compared to the previous year. The mindshare of Freshservice is 1.2%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Mindshare Distribution
ProductMindshare (%)
Freshservice1.2%
CloudAware0.5%
Other98.3%
Cloud Management
 

Featured Reviews

Dr. Vandana Tatra - PeerSpot reviewer
DGM, Content Vertical at Agriculture Skill Council of India
Unified cloud governance has transformed audits and now improves real-time cost control
The best features CloudAware offers include strong IT compliance and governance, which my team appreciates significantly due to our frequent audits. Additionally, the built-in observability has increased transparency across all management levels; everyone now accesses the same set of information promptly. We have optimized our cloud spending by approximately 40 percent in the last two years, as operating on a singular integrated platform simplifies database and asset management while reducing maintenance costs. The observability feature of CloudAware has streamlined our multi-cloud and on-premises visibility, enhancing our IT infrastructure efficiency. With around 20 to 30 people managing daily data from entry to monitoring, tasks that previously took 24 to 48 hours now occur in real-time. My senior management has access to accurate asset tracking and discovery at any moment, which has strengthened our credibility and transparency with clients. Additionally, the introduction of cloud security posture management features, including unique cloud security policies for each asset, has greatly decreased risk and improved threat response automation. We requested a centralized cloud logging reporting system that provides detailed access logs, which has been implemented and is highly valued. CloudAware has positively impacted our organization by becoming the backbone of our cloud operations. It secures our confidential data and optimizes every aspect, from policy compliance to data reporting, enabling us to manage heavy datasets effectively. Our operations have seen increased productivity, allowing us to onboard more clients and deliver multiple projects simultaneously, all while reducing cloud spending by four crores annually.
Raja Farrar - PeerSpot reviewer
IT Service Delivery Manager at Symposiam
Automation and AI have transformed our service delivery and have made IT support faster and more efficient
I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.
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Top Industries

By visitors reading reviews
No data available
Construction Company
11%
Manufacturing Company
10%
University
9%
Educational Organization
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise8
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise5
Large Enterprise16
 

Questions from the Community

What is your experience regarding pricing and costs for CloudAware?
The pricing was fair given the feature set, and setup required some initial time, but it is manageable, and licensing is straightforward, as with other tools, once we decided on our needs.
What needs improvement with CloudAware?
CloudAware can be improved by offering more free options or reducing pricing, as startups may find the cost high. For 50 servers, they charge $200, which is quite high. CloudAware would benefit fro...
What is your primary use case for CloudAware?
CloudAware serves as a centralized platform where we can monitor AWS, GCP, and Azure, allowing us to monitor all cloud environments in one place. It functions as a hub where developers can track se...
What is your experience regarding pricing and costs for Freshservice?
I do not have any experience with pricing, setup costs, and licensing, as it was assigned to the infrastructure team.
What needs improvement with Freshservice?
Freshservice has an AI agent that needs improvement for finding knowledge base articles. When issues or incidents are received in Freshservice, new users should be able to receive direct help from ...
What is your primary use case for Freshservice?
Freshservice is used to redirect ticket handling and acknowledge tickets and incidents received. Tickets are redirected with their short description and subject line in Freshservice, which allows f...
 

Comparisons

 

Also Known As

No data available
Flint
 

Overview

 

Sample Customers

Sony, AOL, Thomson Reuters, Pearson
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Find out what your peers are saying about CloudAware vs. Freshservice and other solutions. Updated: June 2026.
902,894 professionals have used our research since 2012.