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CloudAlly vs Norton Small Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CloudAlly
Ranking in Cloud Backup
45th
Average Rating
8.2
Reviews Sentiment
7.7
Number of Reviews
4
Ranking in other categories
SaaS Backup (22nd), MSP Backup (10th)
Norton Small Business
Ranking in Cloud Backup
18th
Average Rating
8.6
Reviews Sentiment
7.7
Number of Reviews
9
Ranking in other categories
SSL VPN (8th), Endpoint Protection Platform (EPP) (24th)
 

Mindshare comparison

As of October 2025, in the Cloud Backup category, the mindshare of CloudAlly is 0.6%, down from 0.7% compared to the previous year. The mindshare of Norton Small Business is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Backup Market Share Distribution
ProductMarket Share (%)
Norton Small Business0.2%
CloudAlly0.6%
Other99.2%
Cloud Backup
 

Featured Reviews

it_user550464 - PeerSpot reviewer
Using the app is straightforward with easy buttons to click on.
Customer Service: We didn't contact their customer service at any point because the backup and recovery process is pretty straightforward. But they have a customer support email and phone just in case. Technical Support: CloudAlly can be used by a non-techie person because it's simple. We didn't contact the technical support, but it's available for any user who may encounter a problem.
William_Bowers - PeerSpot reviewer
Provides a secure and hassle-free environment
One area where Norton 360 could improve is the constant push for upselling. The notifications urging me to buy additional services, like dark web monitoring or a secure browser, can be overwhelming. It feels like they are trying to sell me more than I actually need. I would prefer a more straightforward approach where essential features are included in the base license without constant prompts to purchase extras. While notifications about actions taken for my security are good, they could be more informative, letting me know exactly what they did to protect me without the upsell pitches. Simplifying the user experience and providing clearer information about the actions taken would make Norton 360 more user-friendly for me.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The user-friendly interface of CloudAlly significantly enhances data protection."
"Norton 360 offers the best defense compared to other low-priced antivirus solutions. Its most valuable feature is storage and automatic backup. You can restore materials from the tool's cloud backup. It is encrypted with authentication."
"The performance is fine."
"The most valuable feature of Norton 360 has been its robust notification system."
"It offers diverse features, such as antivirus protection, firewall, identity protection, secure VPN, device backup, password management, parental controls, and performance optimization."
"The product’s valuable feature is the availability of support services 24/7."
"The solution detects viruses very, very fast."
"The most valuable feature of the solution is that it offers alerts if I get a spam email."
"The solution has good performance."
 

Cons

"CloudAlly can improve in the areas of reporting, especially regarding backup statistics and backup failures presented in pie graphs and charts."
"The updates must be less frequent."
"The tool's price is an area of concern where improvements are required."
"There's a need for enhanced security measures."
"One area where Norton 360 could improve is the constant push for upselling."
"The product should be improved with more storage. Though included in its price, the tool's auto VPN doesn't work at times."
"Norton 360’s features for device optimization could be better."
"The solution’s stability could be improved."
"The tool should be easily available in the market and should be cheaper."
 

Pricing and Cost Advice

Information not available
"On a scale of one to ten, if ten is the most expensive and one is the cheapest, I rate the price as nine."
"The tool has a yearly licensing."
"The price is fairly acceptable."
"The solution is cost-effective."
"It is an inexpensive product. We purchase its yearly license."
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Top Industries

By visitors reading reviews
Legal Firm
28%
Computer Software Company
10%
Comms Service Provider
8%
Wholesaler/Distributor
6%
Comms Service Provider
11%
Computer Software Company
10%
Manufacturing Company
7%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business9
Large Enterprise2
 

Questions from the Community

What needs improvement with CloudAlly?
CloudAlly can improve in the areas of reporting, especially regarding backup statistics and backup failures presented in pie graphs and charts.
What is your primary use case for CloudAlly?
I use CloudAlly for what it's made for, which is backups.
What do you like most about Norton 360?
The product offers all the essential licenses compatible with Windows, Mac OS, and mobile platforms.
What is your experience regarding pricing and costs for Norton 360?
I have a yearly licensing plan. The cost is not that high. The solution is cost-effective.
 

Overview

 

Sample Customers

Check out our customer success stories: https://www.cloudally.com/resources/customer-success-stories/ 
Information Not Available
Find out what your peers are saying about CloudAlly vs. Norton Small Business and other solutions. Updated: September 2025.
869,760 professionals have used our research since 2012.