Clarity SM vs ConnectWise Manage comparison

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

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What is ConnectWise Manage?  

ConnectWise Manage is a proven Professional Service Automation (PSA) solution that works with your Managed Service Provider (MSP) or Technology Success Provider (TSP) to ensure everything is working right. ConnectWise Manage will create a single view via a single data layer, so you can clarify and streamline what’s actually happening in your business at all times.

Here are some key features available with ConnectWise Manage:

• Help Desk Automation: Help desk automation and workflow functionality are designed to streamline support operations by keeping your help desk responsive and productive no matter how challenging the issue is.

• Cloud Billing: You will be able to bill, monitor, and manage your clients’ SaaS apps.  Cloud billing helps you easily manage, monitor, and bill for other public cloud services, such as Microsoft 365 and Cisco Cloud Solutions. You can automatically reconcile spreadsheets from any vendor, eliminate billing disputes, increase productivity and save money.

• Project Management: You have the tools that your team needs to track the progress of multi-faceted projects and project milestones, so you can deliver what you promise to your clients on time, every time, and on budget. With customizable work plans, project templates, efficient dispatching, management-level visibility, and more, ConnectWise Manage helps keep projects running smoothly at all times.

• Reporting: Leverage the ConnectWise Manage Reporting engine to make data-driven decisions with insights and metrics across all areas of your business. You get full visibility into all your projects and tickets your team is working on and see where the gaps in productivity are occurring and make real-time adjustments when necessary. You can easily reassign tasks or reroute tickets to ensure you never miss a deadline, projects are always finished timely, and client satisfaction is maintained. There are also reporting functions to help maintain inventory integrity and asset protection to guard your margins and keep your profitability continually growing.

ConnectWise Benefits 

• Improve Communication: Your teams will be aware at all times of the progress of the project or tickets, etc. Everyone is focused on the same goal and the same outcome moving in the same direction, keeping the workflow running smoothly and making for a very profitable business process.

• Improve Client Relations: Clients will have a greater satisfaction level when they can see how smoothly everything is progressing and that the staff and teams are accountable to achieve success. The ConnectWise Customer Portal offers clients an opportunity to interact with your team, which brings a greater improved value to the overall experience and gives everyone involved a greater level of confidence and satisfaction that the outcome will be a successful one.

• Increase Productivity and Profitability: ConnectWise helps all your business processes run more smoothly and will even streamline the billing process, which will ultimately minimize cost, decrease inefficiencies, and improve profitability.

Reviews from Real Users

“It's completely integrated and does everything we want it to do,” says Rick M., director of business development at Frontblade Systems Inc. 

Another reviewer, who is an IT specialist at a tech service company relates, “Reliable ticketing system, that is easy to install and is easy to scale”