Clarity SM and ConnectWise PSA compete in the service management category. ConnectWise PSA appears to have an edge with its robust integration across business functions, particularly in financial management and unified service delivery.
Features: Clarity SM offers extensive customization and integration options, external database incorporation, and comprehensive reporting capabilities. Meanwhile, ConnectWise PSA excels in service delivery and billing integration, as well as managing projects from sales to delivery. It also integrates smoothly with other necessary systems for comprehensive management.
Room for Improvement: Clarity SM faces challenges with scalability and usability, with a need for a modern interface, improved API support, and better system stability. ConnectWise PSA could enhance its interface, integration capabilities, and mass edit functions, alongside improving the responsiveness of technical support.
Ease of Deployment and Customer Service: Clarity SM typically requires on-premises deployment, leading to potentially complex setup and maintenance, and reports of inconsistent support. ConnectWise PSA offers flexibility with cloud-based deployment options but also experiences challenges in customer service efficiency.
Pricing and ROI: Clarity SM is competitively priced for larger installations but may be costly for smaller companies. ConnectWise PSA generally offers good value with a per-user pricing model. However, additional feature costs may not be suitable for very small businesses. Both display satisfactory ROI, but careful consideration of scope and deployment needs is recommended.
| Product | Market Share (%) |
|---|---|
| ConnectWise PSA | 2.1% |
| Clarity SM | 1.2% |
| Other | 96.7% |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 15 |
| Large Enterprise | 66 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 3 |
| Large Enterprise | 1 |
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.
Learn More: https://www.ca.com/us/products...
ConnectWise PSA is an award-winning professional services automation solution that connects your entire organization. Save time throughout your entire business lifecycle with the powerful automation and standardization that ConnectWise PSA brings to the table. A single view of your business operations makes it possible to streamline your business even further.
Key features and benefits of ConnectWise PSA:
Help desk
Centralize your help desk with features that allow you to organize and standardize your service requests and streamline workflow automation to ensure your support operations are as efficient as possible. Keep your help desk responsive and productive no matter how challenging the issue is.
Cloud billing
Managing recurring billing can be a streamlined and straightforward process. You can standardize and simplify the way you manage customer contracts, including cloud. Easily manage, monitor, and bill for other public cloud services such as Microsoft 365 and Cisco Cloud Solutions.
Sales and marketing
The competitive landscape has made the window of opportunity for growing your business more challenging. Take control for generating leads with sales and marketing features that help you build a stronger, more predictable pipeline and improve communication with prospects to ensure high conversion rates.
Procurement
Supplier operations can be hit and miss, making the procurement process far more challenging. Optimize internal purchasing and receiving workflows to keep your operations department and customers in the know.
Time tracking and billing
Time tracking and billing reduces revenue loss and client skepticism. Your team can easily enter and track their billable time by the minute and by client, project, or task and include detailed notes to avoid client audits. With these efficiencies, your team will have more time to better serve your business and your customers.
Project management
Don’t miss a beat. Project management gives you what your team needs to track the progress of multi-faceted projects and project milestones, so you can deliver what you promise to your clients on time and on budget.
Reporting
Knowledge and visibility are key components of a successful IT service provider. Leverage a reporting engine that give you the insights and metrics to help you make data-driven decision across all areas of your business.
What can ConnectWise PSA do for you?
Improve employee experience
Give your teams a PSA that helps them perform more effectively and provide the best experience possible—for them and your customers. Keep everyone in the know, increasing management’s confidence in the ability to sustain and grow a happy customer base.
Enhance the customer experience
When your teams have what they need to do their job well the first time, your customer experience gets better and better. Provide amazing service delivery, timely and accurate invoices, and automate important reports to keep your customers happy (and in the know). Pair that with the end-user portal available, and your customer experience just got even better!
Give your team precious time back
With coupling centralization and automation, your teams will function more efficiently than ever, giving everyone more time to focus on what’s important. You'll get more time to focus on growing your business!
Increase revenue and decrease costs
When your systems are centralized and your operations more efficient, you can save time and reduce costs. In essence, you can improve revenue and decrease costs through all your gained efficiencies.
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