Cisco Unified Communications vs Genesys PureConnect comparison

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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The Click to dial feature was one of the most important features for the customer.""We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers."

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"Can integrate with a lot of gateways in voice."

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Cons
"An improvement option could be to incorporate the Voicea solution with Communication Manager, allowing it to make a translation between different languages automatically in a conversation.""Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice."

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"Customer support can sometimes be delayed."

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Top Answer:Can integrate with a lot of gateways in voice.
Top Answer:As of now, they are doing great in all areas and they keep improving their services
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
Ranking
4th
Views
988
Comparisons
869
Reviews
0
Average Words per Review
0
Rating
N/A
7th
Views
143
Comparisons
129
Reviews
1
Average Words per Review
192
Rating
9.0
Comparisons
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
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Overview
With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Sample Customers
Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Top Industries
VISITORS READING REVIEWS
Computer Software Company12%
Financial Services Firm11%
Government10%
University10%
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm12%
Manufacturing Company9%
Energy/Utilities Company7%
Company Size
REVIEWERS
Small Business57%
Midsize Enterprise29%
Large Enterprise14%
VISITORS READING REVIEWS
Small Business24%
Midsize Enterprise15%
Large Enterprise60%
VISITORS READING REVIEWS
Small Business18%
Midsize Enterprise12%
Large Enterprise70%

Cisco Unified Communications is ranked 4th in Unified Communications while Genesys PureConnect is ranked 7th in Unified Communications with 1 review. Cisco Unified Communications is rated 9.0, while Genesys PureConnect is rated 9.0. The top reviewer of Cisco Unified Communications writes "I find the ability to block incoming calls based on the originating number to be the best feature, but the reporting system needs to be more in-depth". On the other hand, the top reviewer of Genesys PureConnect writes "Provides great functionality". Cisco Unified Communications is most compared with Fortinet FortiVoice, Cisco Jabber, Digium Asterisk, Skype for Business and Siemens OpenScape, whereas Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM.

See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.