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Cisco Piston Enterprise OS vs Freshservice comparison

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Buyer's Guide
Cloud Management
July 2022
Find out what your peers are saying about VMware, IBM, Nutanix and others in Cloud Management. Updated: July 2022.
621,548 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
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  • "It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."
  • "The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."
  • "Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."
  • "One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."
  • "The price of Freshservice could improve, it is expensive."
  • More Freshservice Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:It offers enough support so that you don't need to have the need to get another device.
    Top Answer:The solution is just too expensive, so maybe the pricing could be better.
    Top Answer:The solution is primarily used to handle and carry all the traffic that is related to our network, to our company.
    Top Answer:What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your… more »
    Top Answer:One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good. We pay for… more »
    Top Answer:What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your… more »
    Ranking
    49th
    out of 75 in Cloud Management
    Views
    163
    Comparisons
    145
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    7th
    out of 75 in Cloud Management
    Views
    2,447
    Comparisons
    1,838
    Reviews
    5
    Average Words per Review
    883
    Rating
    8.2
    Comparisons
    Also Known As
    Piston Enterprise OS
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    Overview

    Piston Enterprise OS (pentOS) is an enterprise grade cloud operating system meeting the security and governance needs of enterprises wanting to use OpenStack for their infrastructure services. pentOS is an OpenStack distro that builds on top of the OpenStack codebase adding some proprietary features to meet the security and governance needs of the enterprise customers.

    Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

    Freshservice Features

    Freshservice has many valuable key features. Some of the most useful ones include:

    • ITIL-aligned processes
    • Intelligent AI/ML capabilities
    • Advanced CSAT
    • Extensible platform
    • Self-service portal
    • Smart automations
    • Service catalog
    • Effective monitoring and alerting
    • Out-of-box analytics
    • Mobile app
    • Marketplace apps

    Freshservice Benefits

    There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

    • Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.
    • Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.
    • Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.
    • Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.
    • Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.
    • Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

    A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

    PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

    A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

    Offer
    Learn more about Cisco Piston Enterprise OS
    Learn more about Freshservice
    Sample Customers
    Kuwait Petroleum Italia, Ministry of Foreign Affairs
    Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company36%
    Government8%
    Insurance Company8%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Computer Software Company27%
    Comms Service Provider14%
    Government5%
    Educational Organization5%
    Company Size
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise5%
    Large Enterprise68%
    REVIEWERS
    Small Business82%
    Midsize Enterprise9%
    Large Enterprise9%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise17%
    Large Enterprise57%
    Buyer's Guide
    Cloud Management
    July 2022
    Find out what your peers are saying about VMware, IBM, Nutanix and others in Cloud Management. Updated: July 2022.
    621,548 professionals have used our research since 2012.

    Cisco Piston Enterprise OS is ranked 49th in Cloud Management while Freshservice is ranked 7th in Cloud Management with 6 reviews. Cisco Piston Enterprise OS is rated 0.0, while Freshservice is rated 8.2. On the other hand, the top reviewer of Freshservice writes "Good workflow automation capabilities, great price, and great user-friendliness". Cisco Piston Enterprise OS is most compared with , whereas Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk Guide, SCSM and ManageEngine ServiceDesk Plus.

    See our list of best Cloud Management vendors.

    We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.