Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
Although Cisco DNA Center is expensive, we have seen a return on investment in terms of time savings.
It saves probably more than 50% of the time that would have been required, likely around 75%.
I would rate Cisco support easily at nine out of ten.
Overall, Cisco DNA Center rates eight out of ten as a complete solution.
The support for Cisco DNA Center is good.
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
From my experience, we can easily manage numerous devices.
The solution is designed for large enterprise companies.
When we communicate problems, they solve them effectively.
The AI-driven insights have contributed significantly to faster troubleshooting and predictive analytics.
The deployment part is definitely an area for improvement.
The client history in Cisco DNA Center can be longer than 10 days, perhaps extending to 15 or 20 days.
The pricing for ConnectWise RMM is reasonable.
If there is a problem, I can inspect the situation and see what is happening, which is beneficial.
The most valuable features include AI-driven insights which make troubleshooting much easier.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
| Product | Mindshare (%) |
|---|---|
| Cisco DNA Center | 0.7% |
| ConnectWise RMM | 0.6% |
| Other | 98.7% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 9 |
| Large Enterprise | 24 |
Cisco DNA Center delivers powerful centralized security, automation, and comprehensive analytics for enhanced network management. With an intuitive dashboard and integration with Cisco devices, it reduces errors, boosts efficiency, and ensures seamless wired and wireless network operations.
Organizations leverage Cisco DNA Center for network management and automation, offering increased visibility into traffic flows and efficient device provisioning. It supports real-time data transmission, network segmentation, and integrates with ISE. Features like wireless assurance, centralized management, and AI-driven insights into network health promote an efficient network environment while addressing compliance issues. However, improvements are necessary for better third-party integration, affordability, and more user-friendly documentation.
What are the solution's most important features?In industries like healthcare, finance, and education, Cisco DNA Center's advanced features facilitate the management of complex network infrastructures and aid in achieving compliance efficiently. Its ability to manage LANs and WLANs supports diverse networking environments including greenfield projects and SPN setups.
ConnectWise RMM enhances efficiency for MSPs through patch management and security automation, effectively reducing manual tasks and improving operational capabilities.
ConnectWise RMM empowers Managed Service Providers by offering comprehensive monitoring, management, and automation tools. Its capabilities include effective patch management, remote access via ScreenConnect, and automation tools that support system administration and script scheduling. The platform ensures network discovery and monitoring, maintaining visibility and swiftly addressing potential issues. While users appreciate its seamless integration and sophisticated interface, they also identify limitations such as its predefined nature and connectivity issues when devices are offline. Clients desire enhanced automation and customizable dashboards, as well as integration with IT documentation tools to bolster its utility.
What are the key features of ConnectWise RMM?ConnectWise RMM has become integral for Managed Service Providers, particularly in IT environments requiring constant monitoring, management, and automation. It supports agent-based monitoring and real-time alerts, aiding in quick issue resolution. The platform facilitates efficient handling of network activities like responding to critical issues, deploying anti-malware, and executing scheduled commands, significantly enhancing client support dynamics in sectors relying on IT infrastructure and services.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
