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Cisco Crosswork Network Insights vs ConnectWise RMM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
Cisco Crosswork Network Insights boosts efficiency by reducing manual work and enhancing network performance, offering time-saving benefits.
Sentiment score
6.2
ConnectWise RMM boosts MSP growth by enhancing efficiency, reducing labor costs, and optimizing resources, leading to increased focus on clients.
We have saved 70% of manual work, reduced the number of employees needed for this task, and saved significant time, which has improved our efficiency and productivity by around 50%.
Student at Rochester Institute of Technology
I have seen a return on investment because Cisco Crosswork Network Insights has enhanced automation for endpoint deployment, hence saving a lot of time.
Project Specialist at FedEx
Cisco Crosswork Network Insights is quite a comprehensive product with very few errors and enhanced network performance.
Manager, Project Implementation at ibl-unisys
It saves probably more than 50% of the time that would have been required, likely around 75%.
Manager, Technical Team at Expert It Solutions Alberta
 

Customer Service

Sentiment score
6.8
Cisco Crosswork Network Insights' customer support is praised for responsiveness, effectiveness, quick hardware fixes, and minimal disruption.
Sentiment score
8.1
ConnectWise RMM offers 24/7 effective support via multiple channels, ensuring prompt resolution of issues with knowledgeable communication.
They are also very responsive during physical meetings, especially when RCA is required.
Solution Architect at Dhanyaayai enterprise private limited
The customer support is very proactive and responsive compared to other competitors.
Project Specialist at FedEx
It does not require too much analysis; if something is not working, it needs to be replaced, which makes it faster and easier.
Manager, Project Implementation at ibl-unisys
The customer support for ConnectWise RMM is very useful, very straightforward, and very responsive.
System Administrator at a computer software company with 11-50 employees
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
Manager, Technical Team at Expert It Solutions Alberta
We have a tool called Hudu where all our KBs are loaded.
Project Engineer at Moksh Tech
 

Scalability Issues

Sentiment score
4.4
Cisco Crosswork Network Insights efficiently manages scalability, supporting complex environments with strong performance and helpful documentation for stability.
Sentiment score
8.4
ConnectWise RMM scales efficiently with SaaS flexibility, easily handling large endpoints and data, ideal for businesses of all sizes.
Cisco Crosswork Network Insights supports large and complex environments.
Project Specialist at FedEx
In terms of scalability, Cisco Crosswork Network Insights performs very well in both UAT and production.
Solution Architect at Dhanyaayai enterprise private limited
I measure the scalability by the number of clients, the number of devices and users, and the amount of information that ConnectWise can process is quite amazing.
Project Engineer at Moksh Tech
The scalability of ConnectWise RMM is very good; I can upgrade my licenses or get a higher number of licenses for more devices as I grow very easily and without issues.
System Administrator at a computer software company with 11-50 employees
 

Stability Issues

Sentiment score
8.6
Cisco Crosswork Network Insights is highly stable and dependable, with excellent customer service, leading to strong user satisfaction.
Sentiment score
8.7
ConnectWise RMM is highly stable, requiring minimal maintenance, with users rarely facing issues, ensuring reliable long-term performance.
ConnectWise RMM has been quite stable for the last eight months.
Project Engineer at Moksh Tech
 

Room For Improvement

Users seek improved usability, AI enhancements, better third-party integration, cost efficiency, and more insightful documentation for Cisco Crosswork Network Insights.
ConnectWise RMM lacks integration, offers limited dashboard customization, and is perceived as reactive, raising concerns about alignment with user needs.
It is not an easy-to-use product and thus requires some training to ensure that it can be used to the best of its capabilities.
Project Specialist at FedEx
There are aspects of Cisco Crosswork Network Insights that I feel need improvement, such as faster data processing, as it currently takes too much time.
Student at Rochester Institute of Technology
Cisco Crosswork Network Insights can improve in its setup complexity, as it has a very complex setup that requires skilled network engineers for deployment and tuning.
Solution Architect at Dhanyaayai enterprise private limited
We always have problems where we can't log into it, so we have to use the web version.
Project Engineer at Moksh Tech
The pricing for ConnectWise RMM is reasonable.
Manager, Technical Team at Expert It Solutions Alberta
 

Setup Cost

Enterprise users find Cisco Crosswork Network Insights costly but worthwhile for high usage, with pricing starting at $1000.
ConnectWise RMM offers flexible, competitive pricing with cost-efficient licensing, starting at $2.50 per endpoint monthly, and exceptional support.
My experience with pricing, setup cost, and licensing is that it is somewhat high compared to other network products similar to Cisco.
Senior system engineer at Honeywell
For higher usage, it may be less expensive, with retail offerings around $1000 and $10 per IP prefix for the first 100 prefixes.
Student at Rochester Institute of Technology
The prices are good.
Project Specialist at FedEx
My experience with pricing, setup cost, and licensing was very smooth.
System Administrator at a computer software company with 11-50 employees
 

Valuable Features

Cisco Crosswork Network Insights enhances network management with AI-driven insights, real-time analytics, and robust security, improving efficiency and integration.
ConnectWise RMM offers integration, automation, patch management, remote access, and NOC services, enhancing visibility, security updates, and IT streamlining.
Cisco Crosswork Network Insights has empowered our team to deploy network devices at customer locations more efficiently than ever before, and it also delivers critical network telemetry, streamlining troubleshooting and reducing reliance on manual processes.
Project Specialist at FedEx
The best features Cisco Crosswork Network Insights offers include its effectiveness in alerting and automations, visualization dashboards, and its suitability for banking organizations, telecom providers, or any large enterprises that heavily work with networking and security needs.
Solution Architect at Dhanyaayai enterprise private limited
The real-time insights and analysis features are valuable to me because they alleviate worries about hijackings on routing by providing real-time updates if something unusual occurs on routing paths using machine learning.
Student at Rochester Institute of Technology
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
Manager, Technical Team at Expert It Solutions Alberta
Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks.
Project Engineer at Moksh Tech
ConnectWise RMM has had huge benefits for me in terms of being able to proactively and reactively resolve issues on all of my machines and helping my end users get their tasks done faster.
System Administrator at a computer software company with 11-50 employees
 

Categories and Ranking

Cisco Crosswork Network Ins...
Ranking in Network Monitoring Software
35th
Average Rating
8.0
Reviews Sentiment
5.9
Number of Reviews
10
Ranking in other categories
No ranking in other categories
ConnectWise RMM
Ranking in Network Monitoring Software
54th
Average Rating
8.6
Reviews Sentiment
7.8
Number of Reviews
8
Ranking in other categories
Server Monitoring (16th), IT Infrastructure Monitoring (45th), Cloud Monitoring Software (31st), IT Alerting and Incident Management (16th), Remote Monitoring and Management (RMM) (7th), Patch Management (16th), Unified Endpoint Management (UEM) (16th)
 

Mindshare comparison

As of August 2026, in the Network Monitoring Software category, the mindshare of Cisco Crosswork Network Insights is 0.2%. The mindshare of ConnectWise RMM is 0.6%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
Cisco Crosswork Network Insights0.2%
ConnectWise RMM0.6%
Other99.2%
Network Monitoring Software
 

Featured Reviews

James  Scot - PeerSpot reviewer
Project Specialist at FedEx
Automation has transformed endpoint deployment and streamlines multi-vendor network operations
The best features that Cisco Crosswork Network Insights offers include a single pane of glass, multi-vendor comparison, and the ability to reduce engineer workload. The single pane of glass and multi-vendor comparison features help my team day-to-day because with the single pane of glass, we are able to manage everything at a single place, hence saving a lot of time, and the administration becomes very easy. Additionally, there is real-time network monitoring and analytics, multi-vendor and multi-domain support, scalable AI-driven insights to make data-driven decisions easy, and a modular application ecosystem with open APIs. Cisco Crosswork Network Insights has empowered our team to deploy network devices at customer locations more efficiently than ever before, and it also delivers critical network telemetry, streamlining troubleshooting and reducing reliance on manual processes. Cisco Crosswork Network Insights has positively impacted my organization by enhancing automation for endpoint deployment, hence saving a lot of time, and network usage statistics delivery to the end user's environment has been quicker.
Faiz Fortune - PeerSpot reviewer
Project Engineer at Moksh Tech
Automated monitoring has streamlined time tracking and project management across all clients
I think the most valuable feature of ConnectWise RMM is scheduling my time with clients and capturing my times with them. Time management is key for my workflow. It helps with keeping track of all our clients and all the devices, so ConnectWise RMM has been quite helpful in managing my IT environment overall. Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks. I can run my automations and ensure that they go through every server, every cloud infrastructure, and every client. I've observed that with ConnectWise RMM, capturing my times used to be quite an issue when working with overseas countries, but now it's much easier, and I can monitor everything I'm doing in real-time.
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909,725 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
39%
Outsourcing Company
16%
Comms Service Provider
13%
Healthcare Company
7%
Construction Company
14%
Outsourcing Company
9%
Comms Service Provider
9%
Performing Arts
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise9
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
 

Questions from the Community

What is your experience regarding pricing and costs for Cisco Crosswork Network Insights?
The purchasing of Cisco Crosswork Network Insights is managed by generating the PR and then the procurement team takes care of the pricing and purchasing, which are directly from Cisco or another m...
What needs improvement with Cisco Crosswork Network Insights?
In future updates of Cisco Crosswork Network Insights, I would like to see more integrated AI with such tools.
What is your primary use case for Cisco Crosswork Network Insights?
Currently, our infrastructure has very limited use of Cisco Crosswork Network Insights, so we haven't explored much of those technologies, and I'm not getting anything to improve from that perspect...
What is your experience regarding pricing and costs for Continuum Command?
My experience with pricing, setup cost, and licensing was very smooth; I quickly got a quote from a ConnectWise account manager and was able to proceed with signing the contract and getting the sol...
What needs improvement with Continuum Command?
I have not noticed any limitations or pain points so far.
What is your primary use case for Continuum Command?
I have been using ConnectWise RMM for about a year and a few months now, and I am also getting Bitdefender GravityZone EDR licenses through ConnectWise directly through a partnership. I use Connect...
 

Also Known As

No data available
Continuum Command, Continuum RMM
 

Overview

 

Sample Customers

Information Not Available
Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
Find out what your peers are saying about Cisco Crosswork Network Insights vs. ConnectWise RMM and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.