Arcserve Cloud Direct vs Carbonite Server comparison

Arcserve and OpenText are both solutions in the Cloud Backup category. Arcserve is ranked #54, while OpenText is ranked #31 with an average rating of 8.0. Arcserve holds a 0.3% mindshare in CB, compared to OpenText’s 1.1% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution.

Arcserve Cloud Direct

Read 1 Arcserve Cloud Direct review

340 Views
121 Comparison Views

0% willing to recommend

Carbonite Server

Read 7 Carbonite Server reviews

998 Views
299 Comparison Views

100% willing to recommend

Arcserve Cloud Direct

Carbonite Server

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Arcserve Cloud Direct and Carbonite Server based on real PeerSpot user reviews.

Find out what your peers are saying about Veeam Software, Commvault, Zerto and others in Cloud Backup.

To learn more, read our detailed Cloud Backup Report (Updated: June 2025).

Buyer's Guide

Cloud Backup

June 2025

Download the complete report

Helped 860,632 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve Cloud Direct

Ranking in Cloud Backup

54th

Average Rating

5.0

Reviews Sentiment

5.2

Number of Reviews

Ranking in other categories

Disaster Recovery as a Service (17th)

Carbonite Server

Ranking in Cloud Backup

31st

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Backup and Recovery (43rd)

Mindshare comparison

As of July 2025, in the Cloud Backup category, the mindshare of Arcserve Cloud Direct is 0.3%, down from 0.3% compared to the previous year. The mindshare of Carbonite Server is 1.1%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Backup

Featured Reviews

reviewer1321896

Junior Service Desk Operator at a cloud solution provider with 11-50 employees

Good backup retention but it is not a reliable platform and it doesn't giving any sort of alerts that things are not working

StorageCraft wasn't getting full backup coverage. It was backing up around 1 to 2% of the points. It was not a reliable platform and it wasn't giving any sort of alerts that things were not working. The majority of stuff wasn't backed up, so we really weren't happy with them. That's when we went on the look for a new solution.

Read full review

Dale Dirkes

President at DIAD Consulting, Inc.

A simple, efficient, reliable product

The efficiency and convenience are excellent. The pricing is very good. It shows you what has been updated via little green dots. The solution is very automatic. I don't have to worry about it. It was easy to set up. Technical support has been helpful in the past. The solution has been problem-free.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The backup retention was pretty good. Being able to archive users who had been backed up, is a good functionality. Even if they've been deactivated it'll keep the backups and keep them protected."

"It does not slow down your computer or use a lot of resources as it works."

"The Granular Restore of SQL feature has been a lifesaver more times than I can count. One of the main reasons for looking at Carbonite was their support for platforms like AIX and AS/400 Series."

"The solution is very stable."

"The solution is a free engine to help work with the container."

"I find the BMR/image and the recovery pieces are valuable."

"It seems reliable and easy to use."

"Easy verification of things is the most valuable feature."

"Technical support handled all our issues quickly and effectively."

More Carbonite Server pros

Cons

"StorageCraft wasn't getting full backup coverage. It was backing up around one to 2% of the points. It was not a reliable platform and it wasn't giving any sort of alerts that things were not working."

"It could be a little bit easier or faster to be able to access data files without having to download anything."

"In the next release I would like to see an improvement in the auto failover option."

"The stability has room for improvement."

"They do not yet have USB recovery but they are adding it in coming releases."

"The Hyper-V backup has room for improvement."

"The support for object storage isn't quite there yet. Its public cloud support can be improved. I would love to see the public cloud support for object storage, and it would be great, but what I always hear from the folks at Carbonite is that in a lot of cases, it directly competes with their cloud offering. So, I don't know when or where that will go or if that will go anywhere, but we are hopeful to see something. The dashboard is a little outdated. If they gave it a facelift and put some better design around their dashboard, that would be tremendous. I generally care less about the visual aesthetics of an application as long as it does what it needed to do, which is true in the case of this solution. We also have the Microsoft 365 platform. Because they're two separate platforms, I have to log in to my Microsoft platform to manage it, and I have to log into my Carbonite server backup platform to manage it. Having these two coexist together in one management console is really what we're looking for, but we went for it knowing this. We also knew that there would be some integration coming down the road. So, we're again hoping to see some of that coming in 2021."

"The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site. They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me."

Pricing and Cost Advice

Information not available

"Its price is reasonable."

"We pay 9,000 dollars per year for our license."

"The solution is open source."

"The pricing is between $120 and $150 per year."

See which vendors are best for you

Use our free recommendation engine to learn which Cloud Backup solutions are best for your needs.

See recommendations

860,632 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Computer Software Company

23%

Financial Services Firm

12%

Manufacturing Company

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What do you like most about Carbonite Server?

I find the BMR/image and the recovery pieces are valuable.

See all answers

What needs improvement with Carbonite Server?

The ability to perform instant recovery would be a game changer. For a large user base, the creation of user accounts at this time is a little cumbersome, there isn't any Single-Sign-On (SSO) integ...

See all answers

What is your primary use case for Carbonite Server?

I work for a managed services provider, and we supply the solution for various sized customers.

See all answers

Comparisons

AvePoint Cloud Backup vs Arcserve Cloud Direct

Compared 100% of the time

More Arcserve Cloud Direct Competitors

HPE Zerto Software vs Carbonite Server

Compared 27% of the time

Veeam Data Platform vs Carbonite Server

Compared 26% of the time

SugarSync vs Carbonite Server

Compared 10% of the time

Commvault Cloud vs Carbonite Server

Compared 9% of the time

Veeam Data Cloud for Microsoft 365 vs Carbonite Server

Compared 9% of the time

More Carbonite Server Competitors

Product Reports

Buyer's Guide

Cloud Backup

June 2025

Download Arcserve Cloud Direct product report

Buyer's Guide

Cloud Backup

June 2025

Download Carbonite Server product report

Also Known As

StorageCraft Cloud Services, StorageCraft Disaster Recovery Services, StorageCraft Cloud Backup, Arcserve Cloud Services, Zetta Cloud Backup

Carbonite Recover Backup

Overview

Arcserve Cloud Direct is used for safeguarding data through backup and disaster recovery, swiftly restoring critical data and systems to ensure minimal downtime. It integrates cloud-based management and automated data protection with reliable efficiency.

Arcserve Cloud Direct offers a powerful solution for data protection with automated backup and disaster recovery features. Users appreciate its seamless integration with platforms, emphasizing its reliability and efficiency in preventing data loss. The straightforward setup and intuitive dashboard enhance its usability, while robust security measures safeguard data integrity. Despite its high performance and swift recovery times, users suggest improvements in customer support and reliability of technical assistance. Some face challenges with initial setup complexity, pointing out the need for clearer documentation and more robust features.

What are the most important features of Arcserve Cloud Direct?

Reliable data backup: Ensures consistent data protection and secure storage.
Seamless disaster recovery: Facilitates quick recovery of critical systems and data.
Easy scalability: Allows for flexible and straightforward scaling to meet growing data demands.
Intuitive dashboard: Simplifies management and monitoring of backup and recovery processes.
Robust security: Protects sensitive data against cyber threats and unauthorized access.

What benefits should users look for in reviews?

Efficient performance: Fast recovery times minimize downtime and maintain business continuity.
Comprehensive support: Assistance in resolving issues and optimizing usage.
Reliability in protecting data: Consistently prevents data loss and ensures accessibility.
Ease of setup: Quick and straightforward implementation without significant technical hurdles.
Scalability: Ability to adjust storage needs as data requirements grow.

Arcserve Cloud Direct's integration capabilities make it suitable for industries with extensive data protection needs, including finance, healthcare, and education. These sectors benefit from its efficient disaster recovery solutions and robust security features, ensuring compliance and safeguarding sensitive information. By offering scalable data protection services, Arcserve Cloud Direct supports businesses in maintaining operational continuity and achieving their data management goals.

Arcserve

Carbonite Server securely replicates data to the local backup server while securing a second copy in the cloud. Granular restore and local failover options ensure rapid recovery and minimal data loss. With integrated hardware and cloud failover for critical systems, Carbonite Server provides reliable data protection.

OpenText

Sample Customers

Lion

INLINE Commercial Construction, Hamilton County

Find out what your peers are saying about Veeam Software, Commvault, Zerto and others in Cloud Backup. Updated: June 2025.

DOWNLOAD NOW

860,632 professionals have used our research since 2012.

See our list of best Cloud Backup vendors.

We monitor all Cloud Backup reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.