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Carbon Black Managed Detection and Response vs Sophos MDR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Carbon Black Managed Detect...
Ranking in Managed Detection and Response (MDR)
29th
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Sophos MDR
Ranking in Managed Detection and Response (MDR)
6th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
35
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Managed Detection and Response (MDR) category, the mindshare of Carbon Black Managed Detection and Response is 1.4%, up from 0.7% compared to the previous year. The mindshare of Sophos MDR is 3.6%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR) Mindshare Distribution
ProductMindshare (%)
Sophos MDR3.6%
Carbon Black Managed Detection and Response1.4%
Other95.0%
Managed Detection and Response (MDR)
 

Featured Reviews

JS
IT Security & Audit Compliance Analyst at Milwaukee City and County
It provides an overview of all our assets and their status.
We use Carbon Black for monitoring.  We haven't experienced any significant incidents, yet. So far, we've mostly been weeding out all the false positives.  Carbon Black provides an overview of all our assets and their status.  Carbon Black's support could be better.  I have used Carbon Black…
Ahmed_Fahmy - PeerSpot reviewer
Operations Technical Lead at IT Supporters
Comprehensive management and support continuously enhance threat detection and response
Based on user feedback and reviews, here are some areas where Sophos MDR could be improved and suggestions for additional features that could be included in future releases: Areas for Improvement: ---------------------- * Resource Utilization: Some users have noted that Sophos MDR can be resource-intensive, which may impact system performance. Optimizing the software to be less demanding on system resources could enhance the overall user experience. * Support Responsiveness: While the dedicated MDR team is highly praised, the standard support has received mixed. Improving the responsiveness and effectiveness of the general support team could address this concern. * Integration with Other Tools: Enhancing integration capabilities with a wider range of third-party security tools and platforms could provide a more seamless experience for users who rely on multiple security. Suggested Additional Features: ------------------------------ * Advanced Reporting and Analytics: Introducing more detailed and customizable reporting and analytics features could help organizations better understand their security posture and the effectiveness of the MDR service. * Automated Incident Response Playbooks: Providing automated playbooks for common security incidents could help organizations respond more quickly and effectively to. * Enhanced Threat Intelligence: Incorporating more advanced threat intelligence capabilities, including real-time updates and predictive analytics, could help organizations stay ahead of emerging. * User Training and Awareness Programs: Offering integrated user training and awareness programs as part of the MDR service could help organizations improve their overall security culture and reduce the risk of human error

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This is where Carbon Black has been phenomenal for us, it has detected many security concerns."
"The greatest value of MDR involves the tests, reporting and alerts, so that we may respond immediately."
"The greatest value of MDR involves the tests, reporting and alerts, so that we may respond immediately."
"Carbon Black provides an overview of all our assets and their status."
"The installation process is quick and easy."
"I don't have to take care of this product; it's just working and that's it, and I don't have to think about anything."
"The valuable features are threat hunting, threat intelligence feeds, and it culls all the activities of the endpoint. Additionally, the ML and AI engines are really good."
"The tool's ability to work with security threats is competitive. The best part is monitoring and the way we receive automated emails and updates. When an issue arises, a ticket automatically gets raised, clearly outlining the necessary actions to be taken from our end."
"The product’s most valuable features are integration and endpoint protection."
"We receive multiple benefits from Sophos MDR, including cloud monitoring integrated, which means it's not necessary that we need to connect to the device."
"It is a scalable solution."
"The most valuable aspect of this solution is the ability to interact with the firewall and workstations seamlessly to shut down the threats."
"I like Sophos MDR's inbuilt feature for DLP (Data Loss Prevention)."
"There are lots of benefits because it includes real-time network threat detection (RNT), IP spoofing prevention, and a 24/7 support system. There is also protection against ransomware attacks."
"The rapid response team acts quickly to relieve customers."
 

Cons

"In the future, it would be great if they could provide endpoint management and the ADR solution together in this package."
"In the future, it would be great if they could provide endpoint management and the ADR solution together in this package."
"As the solution has changed hands, I expect some changes in licensing and in support. It remains to be seen if that will be good or bad."
"Carbon Black's support could be better."
"As the solution has changed hands, I expect some changes in licensing and in support."
"Once in a great while, an update fails."
"Maybe the reporting needs improvement."
"I have contacted Sophos MDR support, and their support is average. They are sometimes slow and don't always understand requests immediately."
"Sophos MDR’s pricing is the biggest factor that needs improvement per customers and technical professionals."
"The technical team for Sophos MDR is not so good since they take a long time, like a week, to provide a solution to a simple case or problem we face in our company."
"The product's stability needs improvement."
"There is room for improvement in performance and upgrades."
"Sophos MDR's support and basic training of their devices could be improved."
 

Pricing and Cost Advice

"The price of this solution is inexpensive compare with others. The company went out of its way to provide us with a favorable discount. However, there is room for improving the current licensing model and the price of some of the fees. The model is complex and could be streamlined."
"Sophos MDR is less expensive than other products like Fortinet or Palo Alto."
"I would rate the price of Sophos MDR as a nine out of ten, with ten being the most expensive."
"The tool is too expensive for small companies."
"Compared to other tools, Sophos has a pretty good price."
"It is an expensive platform."
"I rate Sophos MDR’s pricing a seven or eight out of ten."
"The solution has subscription-based pricing plans."
"The solution is expensive."
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Top Industries

By visitors reading reviews
Comms Service Provider
17%
Computer Software Company
11%
Financial Services Firm
9%
Construction Company
8%
Computer Software Company
14%
Manufacturing Company
11%
Comms Service Provider
7%
Construction Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business26
Midsize Enterprise4
Large Enterprise7
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Sophos MDR?
I think Sophos MDR can be improved, but as of now, it is good, very useful and reliable. They could improve it by adding another solution such as CrowdStrike or Trend Micro. If they integrate those...
What advice do you have for others considering Sophos MDR?
My advice to others looking into using Sophos MDR is to purchase it because it is a very good and reliable solution. I give this review a rating of ten out of ten.
What is your experience regarding pricing and costs for Sophos Managed Threat Response?
The pricing of Sophos MDR is reasonable and competitive, scoring about nine out of ten. When compared to other products like Trend Micro, Bitdefender, or Kaspersky, its pricing holds up well.
 

Also Known As

Carbon Black Cloud Managed Detection Deliver
Sophos Managed Threat Response
 

Overview

 

Sample Customers

Coincheck, Mednax, Charles River, Chick-fil-A, Netflix, Domino's Pizza
Information Not Available
Find out what your peers are saying about Carbon Black Managed Detection and Response vs. Sophos MDR and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.