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Carbon Black Managed Detection and Response vs Sophos MDR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Carbon Black Managed Detect...
Ranking in Managed Detection and Response (MDR)
32nd
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Sophos MDR
Ranking in Managed Detection and Response (MDR)
5th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
33
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Managed Detection and Response (MDR) category, the mindshare of Carbon Black Managed Detection and Response is 0.9%, down from 1.0% compared to the previous year. The mindshare of Sophos MDR is 5.9%, down from 6.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR) Market Share Distribution
ProductMarket Share (%)
Sophos MDR5.9%
Carbon Black Managed Detection and Response0.9%
Other93.2%
Managed Detection and Response (MDR)
 

Featured Reviews

Dejan Zecevic - PeerSpot reviewer
Easy to install, runs smoothly, and offers good performance
Carbon Black was sold to Broadcom, and VMware basically was the owner of the Carbon Black. Now Broadcom is the owner of VMware. As the solution has changed hands, I expect some changes in licensing and in support. It remains to be seen if that will be good or bad.
Ahmed_Fahmy - PeerSpot reviewer
Comprehensive management and support continuously enhance threat detection and response
Based on user feedback and reviews, here are some areas where Sophos MDR could be improved and suggestions for additional features that could be included in future releases: Areas for Improvement: ---------------------- * Resource Utilization: Some users have noted that Sophos MDR can be resource-intensive, which may impact system performance. Optimizing the software to be less demanding on system resources could enhance the overall user experience. * Support Responsiveness: While the dedicated MDR team is highly praised, the standard support has received mixed. Improving the responsiveness and effectiveness of the general support team could address this concern. * Integration with Other Tools: Enhancing integration capabilities with a wider range of third-party security tools and platforms could provide a more seamless experience for users who rely on multiple security. Suggested Additional Features: ------------------------------ * Advanced Reporting and Analytics: Introducing more detailed and customizable reporting and analytics features could help organizations better understand their security posture and the effectiveness of the MDR service. * Automated Incident Response Playbooks: Providing automated playbooks for common security incidents could help organizations respond more quickly and effectively to. * Enhanced Threat Intelligence: Incorporating more advanced threat intelligence capabilities, including real-time updates and predictive analytics, could help organizations stay ahead of emerging. * User Training and Awareness Programs: Offering integrated user training and awareness programs as part of the MDR service could help organizations improve their overall security culture and reduce the risk of human error

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The installation process is quick and easy."
"The valuable features are threat hunting, threat intelligence feeds, and it culls all the activities of the endpoint. Additionally, the ML and AI engines are really good."
"Carbon Black provides an overview of all our assets and their status."
"The greatest value of MDR involves the tests, reporting and alerts, so that we may respond immediately."
"I like Sophos MDR's inbuilt feature for DLP (Data Loss Prevention)."
"It provides reliable protection and clear data on its performance metrics, enabling straightforward communication of its capabilities."
"It is a stable solution...It is a scalable solution."
"The tool's ability to work with security threats is competitive. The best part is monitoring and the way we receive automated emails and updates. When an issue arises, a ticket automatically gets raised, clearly outlining the necessary actions to be taken from our end."
"Organizations using Sophos MDR have seen a significant reduction in the value of their cyber insurance claims, with these claims being 97.5% lower compared to those relying solely on endpoint protection, translating to substantial cost savings and improved financial resilience."
"Sophos MTR will stop the threat as it is happening. Intercept X, which is a part of it, has the ability to roll back, so the attack is undone. And then the advanced edition of MTR lets me handle the threat by talking on the phone. I don't have to deal with it. I don't have to just go through emails back and forth. We don't have to pay extra for Rapid Response services. If something is happening, they're right on top of it."
"The product gives us good visibility into what is happening inside the company."
"The most valuable aspect of this solution is the ability to interact with the firewall and workstations seamlessly to shut down the threats. Additionally, you are able to control the workstations remotely."
 

Cons

"As the solution has changed hands, I expect some changes in licensing and in support. It remains to be seen if that will be good or bad."
"Carbon Black's support could be better."
"In the future, it would be great if they could provide endpoint management and the ADR solution together in this package."
"There is room for improvement in performance and upgrades."
"The solution's integration should be made easier because it is difficult."
"It is a bit expensive. It could be cheaper. There are many competitive products in the market, like Kaspersky, McAfee Antivirus, and more."
"Support could provide a faster response."
"They should improve XDR and threat protection capabilities for zero-day attacks."
"The technical team for Sophos MDR is not so good since they take a long time, like a week, to provide a solution to a simple case or problem we face in our company."
"Once in a great while, an update fails."
"Its technical support could be better."
 

Pricing and Cost Advice

"The price of this solution is inexpensive compare with others. The company went out of its way to provide us with a favorable discount. However, there is room for improving the current licensing model and the price of some of the fees. The model is complex and could be streamlined."
"The solution has subscription-based pricing plans."
"MDR is a complete enterprise solution, and compared to other OEMs, it is one of the cheapest."
"The price falls somewhere in the middle range."
"The cost of the solution is based on how many users use it."
"The product is reasonably priced considering the cybersecurity features."
"Sophos MDR is not a cheap product. Compared with other solutions in the market, Sophos MDR is available at a good price, especially considering its performance."
"I would rate the price of Sophos MDR as a nine out of ten, with ten being the most expensive."
"Compared to other tools, Sophos has a pretty good price."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
14%
Comms Service Provider
10%
Manufacturing Company
7%
Computer Software Company
17%
Manufacturing Company
9%
Educational Organization
6%
Comms Service Provider
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise3
Large Enterprise8
 

Questions from the Community

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What do you like most about Sophos MDR?
The user doesn't need a technician; it offers 24/7 support to identify and manage your infrastructure and take complete care of any technological incidents.
What needs improvement with Sophos MDR?
I don't have many suggestions for improvement in Sophos MDR as it performs quite well. It would be beneficial to have the ability to pull a report of all incident responses within a tenant, with ca...
What advice do you have for others considering Sophos MDR?
I believe Sophos MDR pricing is reasonable for my customers. I would recommend those planning to use Sophos MDR to consider what financial impact a compromise could have on their organization and c...
 

Also Known As

Carbon Black Cloud Managed Detection Deliver
Sophos Managed Threat Response
 

Overview

 

Sample Customers

Coincheck, Mednax, Charles River, Chick-fil-A, Netflix, Domino's Pizza
Information Not Available
Find out what your peers are saying about Carbon Black Managed Detection and Response vs. Sophos MDR and other solutions. Updated: September 2025.
869,566 professionals have used our research since 2012.