CA Process Automation vs WorkFusion comparison

Broadcom and WorkFusion are both solutions in the Process Automation category. Broadcom is ranked #36, while WorkFusion is ranked #12 with an average rating of 7.5. Broadcom holds a 0.3% mindshare in PA, compared to WorkFusion’s 0.5% mindshare. Additionally, 100% of Broadcom users are willing to recommend the solution, compared to 84% of WorkFusion users who would recommend it.

CA Process Automation

Read 12 CA Process Automation reviews

305 Views
305 Comparison Views

100% willing to recommend

WorkFusion

Read 32 WorkFusion reviews

2,872 Views
460 Comparison Views

84% willing to recommend

CA Process Automation

WorkFusion

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Executive SummaryUpdated on Dec 17, 2024

CA Process Automation and WorkFusion are competing in the automation software market. CA Process Automation is more cost-effective, while WorkFusion is preferred for its advanced capabilities.

Features: CA Process Automation offers versatile process design and seamless integration, with capabilities like web services and JavaScript options for process development. It allows role management and provides a web-based interface for process status monitoring. WorkFusion is known for its machine learning features, robust document processing, and the ability to customize and scale across diverse environments. It integrates well with systems and provides tools for efficient process management.

Room for Improvement: CA Process Automation could benefit from enhancing user interfaces for end users and providing more intuitive design tools. It may also consider expanding its cognitive and AI capabilities. WorkFusion can improve by simplifying implementation for non-technical users and expanding its support for unstructured documents. Enhancing the searchability of its knowledge base and prebuilt components is another area to consider.

Ease of Deployment and Customer Service: CA Process Automation provides straightforward deployment with guided setup and dependable customer service, making it ideal for quick implementation. WorkFusion involves a longer setup time due to its complexity but offers comprehensive customer support, including real-time assistance, ensuring thorough user support.

Pricing and ROI: CA Process Automation is cost-effective, appealing to small and mid-sized businesses seeking affordable automation solutions. It offers a strong ROI for budget-conscious users. WorkFusion requires a higher initial investment, justified by its powerful features that deliver substantial ROI, especially for organizations leveraging cognitive automation.

To learn more, read our detailed CA Process Automation vs. WorkFusion Report (Updated: July 2025).

Buyer's Guide

CA Process Automation vs. WorkFusion

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Process Automation

Ranking in Process Automation

36th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

WorkFusion

Ranking in Process Automation

12th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (9th), Intelligent Document Processing (IDP) (9th)

Mindshare comparison

As of August 2025, in the Process Automation category, the mindshare of CA Process Automation is 0.3%, up from 0.2% compared to the previous year. The mindshare of WorkFusion is 0.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Sandeep Jha

Automation Solutions Developer at HCL Technologies

Added value to the delivery of services and the customer experience

We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests. Built-in operators available for most integrations. Easy to manage. Attended/unattended…

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Arijit-Ghosh

Intelligent Automation SME at a financial services firm with 10,001+ employees

Cloud platform orchestrates business processes with AI capabilities

I find the capabilities that a normal orchestrator should have to be valuable in WorkFusion. The WorkFusion 10 cloud-based platform is different from the earlier on-prem version, WorkFusion 9. The platform now includes auto machine learning and AI capabilities. We haven't used these extensively, but they are a nice feature they are working on. The platform remains stable with well-designed processes, despite being a complex and technical tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is easy to debug and troubleshoot."

"This tool is used in my organization for automating IT infrastructure related incidents or service requests."

"It really does help by either freeing up people's time to focus on more value-added tasks or reducing headcount. We generally have other things that we can get people to do, helping make the employees' work more meaningful since they are not having to do the mundane stuff."

"WorkFusion helps by speeding up processes. The process takes time. It has business costs associated because there are people waiting to take the next steps in the process. The end result of waiting, whether it is an internal or external team, is that they are delayed. Therefore, it helps us in speeding up business processes and improving employee morale, as people don't have to do repetitive work anymore."

"The dashboard is the solution's most valuable feature. When clients want to look at the data it's very easy for them to do so. The dashboard for the IT manager is very useful if there are issues and to create and follow processes."

"For automating mundane activities, I can recommend WorkFusion."

"The Robotic Desktop Automation Express component allows us to do rapid development outside the normal, time-consuming processes."

"The Control Tower enables us to create and use workflows. It helps us run processes. There are a lot of small features, but the Control Tower is a very good feature, wherein we can create bots and schedule them as well as create different instances of them to run in different regions."

"The customer support is very responsive."

"This solution has great document recognition capabilities."

More WorkFusion pros

Cons

"OCR capability should be added as a feature."

"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."

"Make some of the features more open source that way developers can have more flexibility."

"Somehow the product group within CA left the product dry from some regular expression functionality."

"One thing we didn't like was their OCR solution. We felt it's somewhat inefficient."

"We are having some database issues, but we are addressing them."

"We would like to see further improvement in the area of running headless."

"I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues."

"It is complex for enterprise implementation. The solution needs a needs minimum, of 20-22 servers. It's no small task. This is not a straightforward setup. It's a large undertaking and there are many moving parts."

"There is enhanced functionality I would like to see, things that would further enhance the user experience, deliver greater efficiencies, and further mitigate risk."

"We have executed our robots thousands of times in our enterprise environment. However, in an enterprise environment, WorkFusion has performance problems. It is slow in production."

"It should integrate with more ERP solutions like SAP. It doesn't currently have that ability."

More WorkFusion cons

Pricing and Cost Advice

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."

"There are a lot of automation savings from any process which is repeatable."

"They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going."

"In addition to the licensing fee, there is also an implementation cost for each use case and technical support costs."

"The overall cost could come down a bit in terms of maintaining the servers. Because it can handle complicated things in big use cases, the infrastructure is also correspondingly big. It would be nice to bring that cost down."

"We have a good deal from WorkFusion. We have an unlimited global licensing deal with WorkFusion. For us, it is a no-worry solution. We can go ahead and use it as much as possible anywhere we need it. If WorkFusion has a different kind of a deal for licensing with others, then their business decisions need to be evaluated based on that."

"We are on an annual contract to use the solution."

"The solution was not the cheapest, but it was also not the most expensive. Workfusion was very open to negotiating pricing and to working within the objectives of our firm."

"It is not the most expensive solution, but it is also not the cheapest."

"As a first-time customer who wants to engage with WorkFusion, not working for my company, then I would want to do a PoC. The cost is prohibitive because they will ask me to get infrastructure with six or seven servers. Then, you must buy a WorkFusion license to do a PoC, which is expensive. I would then have to set up a team to build the PoC and see the benefits. That is very prohibitive."

More WorkFusion pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

28%

Computer Software Company

13%

Government

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about WorkFusion?

If you compare it to its competitors in the market, it is more Java-native.

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What is your experience regarding pricing and costs for WorkFusion?

WorkFusion is cheaper than Kofax, but I cannot compare it to UiPath ( /products/uipath-reviews ) without exact pricing. It is worth the money as a tool.

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What needs improvement with WorkFusion?

In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity. The system can break down, requiring numerous exception cases, thus complic...

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Comparisons

Microsoft System Center Orchestrator vs CA Process Automation

Compared 100% of the time

More CA Process Automation Competitors

UiPath Platform vs WorkFusion

Compared 32% of the time

Microsoft Power Automate vs WorkFusion

Compared 16% of the time

Automation Anywhere vs WorkFusion

Compared 12% of the time

Tungsten RPA vs WorkFusion

Compared 8% of the time

ELMA 365 vs WorkFusion

Compared 7% of the time

More WorkFusion Competitors

Product Reports

Buyer's Guide

CA Process Automation

August 2025

Download CA Process Automation product report

Buyer's Guide

WorkFusion

July 2025

Download WorkFusion product report

Also Known As

CA IT Process Automation Manager

No data available

Overview

CA Process Automation is designed to speed the delivery of IT services while helping to remove manual errors. By defining, automating and orchestrating processes across organizational silos that use disparate systems, CA Process Automation helps improve productivity while also enforcing standards. With CA Process Automation, you can automate IT processes that span multiple organizations and systems, reduce the time it takes to deliver services and enforce standards and compliance policies across departments. CA Process Automation helps you automate IT processes to reduce operational expenses, increase staff productivity, speed IT service delivery, improve service quality, and enforce compliance policies.

Broadcom

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.

WorkFusion

Sample Customers

Unum, HCL Technologies, Logicalis

Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street

Buyer's Guide

CA Process Automation vs. WorkFusion

July 2025

Free Report: CA Process Automation vs. WorkFusion

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