CA Process Automation vs WorkFusion comparison

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CA Process Automation

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Executive SummaryUpdated on Dec 17, 2024

CA Process Automation and WorkFusion are competing in the automation software market. CA Process Automation is more cost-effective, while WorkFusion is preferred for its advanced capabilities.

Features: CA Process Automation offers versatile process design and seamless integration, with capabilities like web services and JavaScript options for process development. It allows role management and provides a web-based interface for process status monitoring. WorkFusion is known for its machine learning features, robust document processing, and the ability to customize and scale across diverse environments. It integrates well with systems and provides tools for efficient process management.

Room for Improvement: CA Process Automation could benefit from enhancing user interfaces for end users and providing more intuitive design tools. It may also consider expanding its cognitive and AI capabilities. WorkFusion can improve by simplifying implementation for non-technical users and expanding its support for unstructured documents. Enhancing the searchability of its knowledge base and prebuilt components is another area to consider.

Ease of Deployment and Customer Service: CA Process Automation provides straightforward deployment with guided setup and dependable customer service, making it ideal for quick implementation. WorkFusion involves a longer setup time due to its complexity but offers comprehensive customer support, including real-time assistance, ensuring thorough user support.

Pricing and ROI: CA Process Automation is cost-effective, appealing to small and mid-sized businesses seeking affordable automation solutions. It offers a strong ROI for budget-conscious users. WorkFusion requires a higher initial investment, justified by its powerful features that deliver substantial ROI, especially for organizations leveraging cognitive automation.

To learn more, read our detailed CA Process Automation vs. WorkFusion Report (Updated: March 2026).

CA Process Automation vs. WorkFusion

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Process Automation

Ranking in Process Automation

36th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

WorkFusion

Ranking in Process Automation

28th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (20th), Intelligent Document Processing (IDP) (12th)

Mindshare comparison

As of March 2026, in the Process Automation category, the mindshare of CA Process Automation is 0.9%, up from 0.3% compared to the previous year. The mindshare of WorkFusion is 1.0%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Mindshare Distribution
Product	Mindshare (%)
WorkFusion	1.0%
CA Process Automation	0.9%
Other	98.1%

Process Automation

Featured Reviews

Sandeep Jha

Automation Solutions Developer at HCL Technologies

Added value to the delivery of services and the customer experience

We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests. Built-in operators available for most integrations. Easy to manage. Attended/unattended…

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Arjun N

Associate II at Affirm

Enhance task automation through efficient processing of email and document workflows

WorkFusion works well with Microsoft 365, especially Outlook, allowing for efficient processing of multiple emails at once. Code automation is robust, enabling processing of multiple emails in a single transaction. It also supports reusable code components through Java, making it efficient for developers. WorkFusion has clear documentation that facilitates training.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is easy to debug and troubleshoot."

"For our use it really does very well; it provides us exactly what we need, and it runs with low-resource utilization and moves quickly."

"The value lies in just being able to automate things such that there's less human interaction and, therefore, more consistency in our automations."

"PAM has the ability to integrate and build solutions that work well in CA's suite of service management products and those that are outside of service management."

"We took our server provisioning process from about 30 days to about 4 days on the first iteration of implementation."

"The benefits are the efficiency we achieve with such a product, as we could automate processes which were done in the past by humans, speeding up the reaction by 10 times and saving us a lot of money."

"This tool is used in my organization for automating IT infrastructure related incidents or service requests."

"They were good, they helped us a lot from the beginning, from installation through the whole process, and not just their support, but also their professional services are top notch."

More CA Process Automation pros

"The most valuable features are the recorder because it's user-friendly and the integration with other tools Excel."

"We have seen Workfusion improve on accuracy and compliance... With the Workfusion model, we reduce human error and the need for further QC. We switch more to a QA process where we're testing whether the model is effective."

"Their robots have increased the rate of efficiency by two to five times in our organization."

"The most valuable features are the recorder because it's user-friendly and the integration with other tools Excel."

"It takes care of simple tasks so users can focus more on exceptions than on regular use cases. They only focus on orders where they need to handle an exception, some information was not given, or there is an issue that they had to focus on. The rest of it goes straight through without human touch. We want to see our employees as engineers, wherein they think and solve problems, not necessarily have to do repetitive tasks. I think WorkFusion helps with avoiding repetitive tasks."

"In terms of stability, it's quite good."

"The robots have helped increase the rate of efficiency by 75% to 80% from a customer perspective and 30% from an order entry perspective."

"It's a pretty robust product; it comes packaged with ELK Stack, Elasticsearch, Kibana, and Logstash, and it has a lot of monitoring capabilities that we're taking advantage of."

More WorkFusion pros

Cons

"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."

"Somehow the product group within CA left the product dry from some regular expression functionality."

"I'd like to see additional form functionality and having Python as an available common script language."

"Better reporting, because we have to true up our licenses every three months because we license on running concurrent processes, so we have to provide a report to CA every three months using their tool -- which never works."

"OCR capability should be added as a feature."

"Somehow the product group within CA left the product dry from some regular expression functionality."

"Make some of the features more open source that way developers can have more flexibility."

"Although it's drag-and-drop, there's a little bit of a learning curve to use it correctly."

More CA Process Automation cons

"The solution is not user-friendly, this is something they should improve."

"Machine learning models for document-heavy processes have room for improvement because they require significant effort to train and update."

"The upgrade process is a nightmare."

"There is enhanced functionality I would like to see, things that would further enhance the user experience, deliver greater efficiencies, and further mitigate risk."

"In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity. The system can break down, requiring numerous exception cases, thus complicating workflow creation."

"I would rate the product as seven out of 10. It is definitely not a nine or 10 because there are certain shortcomings in it."

"We have had some problems in the past with the Inspector tool that looks at the elements on the screen. Replacing it or improving it is needed."

"WorkFusion comes packed with certain libraries and .jars. At times, you understand that you're using a system in which a library or .jar is outdated and you need to upgrade it... They need to better manage quickly making changes in WorkFusion to accommodate a situation where other technologies are not supporting the platform."

More WorkFusion cons

Pricing and Cost Advice

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."

"There are a lot of automation savings from any process which is repeatable."

"I can't speak to pricing. It's a contract signed by upper management."

"As a first-time customer who wants to engage with WorkFusion, not working for my company, then I would want to do a PoC. The cost is prohibitive because they will ask me to get infrastructure with six or seven servers. Then, you must buy a WorkFusion license to do a PoC, which is expensive. I would then have to set up a team to build the PoC and see the benefits. That is very prohibitive."

"One upgrade took a year to do, from the first server being built to the last bot being migrated. This was because we had to migrate all our existing bots. This is the same process and time frame that we are expecting towards the upcoming upgrade. I will end up spending half a million dollars to do an upgrade."

"It is not the most expensive solution, but it is also not the cheapest."

"Find it online."

"My client is using RPA Express, which is available for them to use free of charge."

"The overall cost could come down a bit in terms of maintaining the servers. Because it can handle complicated things in big use cases, the infrastructure is also correspondingly big. It would be nice to bring that cost down."

"They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going."

More WorkFusion pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

29%

Computer Software Company

Comms Service Provider

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	10
Large Enterprise	23

Questions from the Community

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What is your experience regarding pricing and costs for WorkFusion?

WorkFusion is cheaper than Kofax, but I cannot compare it to UiPath ( /products/uipath-reviews ) without exact pricing. It is worth the money as a tool.

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What needs improvement with WorkFusion?

In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity. The system can break down, requiring numerous exception cases, thus complic...

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What is your primary use case for WorkFusion?

I used WorkFusion ( /products/workfusion-reviews ) mainly for automating tasks related to Microsoft 365, such as automating cases from emails sent to Outlook. This included processing documents usi...

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Product Reports

CA Process Automation

Download CA Process Automation product report

Download WorkFusion product report

Also Known As

CA IT Process Automation Manager

No data available

Overview

CA Process Automation is designed to speed the delivery of IT services while helping to remove manual errors. By defining, automating and orchestrating processes across organizational silos that use disparate systems, CA Process Automation helps improve productivity while also enforcing standards. With CA Process Automation, you can automate IT processes that span multiple organizations and systems, reduce the time it takes to deliver services and enforce standards and compliance policies across departments. CA Process Automation helps you automate IT processes to reduce operational expenses, increase staff productivity, speed IT service delivery, improve service quality, and enforce compliance policies.

Broadcom

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.

Sample Customers

Unum, HCL Technologies, Logicalis

Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street

CA Process Automation vs. WorkFusion