CA Process Automation vs WorkFusion comparison

Broadcom and WorkFusion are both solutions in the Process Automation category. Broadcom is ranked #36, while WorkFusion is ranked #12 with an average rating of 7.5. Broadcom holds a 0.3% mindshare in PA, compared to WorkFusion’s 0.5% mindshare. Additionally, 100% of Broadcom users are willing to recommend the solution, compared to 84% of WorkFusion users who would recommend it.

CA Process Automation

Read 12 CA Process Automation reviews

290 Views
76 Comparison Views

100% willing to recommend

WorkFusion

Read 32 WorkFusion reviews

432 Views
65 Comparison Views

84% willing to recommend

CA Process Automation

WorkFusion

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Executive SummaryUpdated on Dec 17, 2024

CA Process Automation and WorkFusion are competing in the automation software market. CA Process Automation is more cost-effective, while WorkFusion is preferred for its advanced capabilities.

Features: CA Process Automation offers versatile process design and seamless integration, with capabilities like web services and JavaScript options for process development. It allows role management and provides a web-based interface for process status monitoring. WorkFusion is known for its machine learning features, robust document processing, and the ability to customize and scale across diverse environments. It integrates well with systems and provides tools for efficient process management.

Room for Improvement: CA Process Automation could benefit from enhancing user interfaces for end users and providing more intuitive design tools. It may also consider expanding its cognitive and AI capabilities. WorkFusion can improve by simplifying implementation for non-technical users and expanding its support for unstructured documents. Enhancing the searchability of its knowledge base and prebuilt components is another area to consider.

Ease of Deployment and Customer Service: CA Process Automation provides straightforward deployment with guided setup and dependable customer service, making it ideal for quick implementation. WorkFusion involves a longer setup time due to its complexity but offers comprehensive customer support, including real-time assistance, ensuring thorough user support.

Pricing and ROI: CA Process Automation is cost-effective, appealing to small and mid-sized businesses seeking affordable automation solutions. It offers a strong ROI for budget-conscious users. WorkFusion requires a higher initial investment, justified by its powerful features that deliver substantial ROI, especially for organizations leveraging cognitive automation.

To learn more, read our detailed CA Process Automation vs. WorkFusion Report (Updated: June 2025).

Buyer's Guide

CA Process Automation vs. WorkFusion

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Process Automation

Ranking in Process Automation

36th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

WorkFusion

Ranking in Process Automation

12th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (9th), Intelligent Document Processing (IDP) (8th)

Mindshare comparison

As of June 2025, in the Process Automation category, the mindshare of CA Process Automation is 0.3%, up from 0.2% compared to the previous year. The mindshare of WorkFusion is 0.5%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Sandeep Jha

Automation Solutions Developer at HCL Technologies

Added value to the delivery of services and the customer experience

We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests. Built-in operators available for most integrations. Easy to manage. Attended/unattended…

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Arijit-Ghosh

Intelligent Automation SME at a financial services firm with 10,001+ employees

Cloud platform orchestrates business processes with AI capabilities

I find the capabilities that a normal orchestrator should have to be valuable in WorkFusion. The WorkFusion 10 cloud-based platform is different from the earlier on-prem version, WorkFusion 9. The platform now includes auto machine learning and AI capabilities. We haven't used these extensively, but they are a nice feature they are working on. The platform remains stable with well-designed processes, despite being a complex and technical tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is easy to debug and troubleshoot."

"This tool is used in my organization for automating IT infrastructure related incidents or service requests."

"The Control Tower enables us to create and use workflows. It helps us run processes. There are a lot of small features, but the Control Tower is a very good feature, wherein we can create bots and schedule them as well as create different instances of them to run in different regions."

"If you compare it to its competitors in the market, it is more Java-native."

"In terms of stability, it's quite good. It's an internal IP product."

"The automation process is the most valuable feature."

"We have been very pleased with the speed and decisiveness of WorkFusion, which is able to quickly provide a disposition note or escalate to a human for additional review."

"It is useful that WorkFusion provides the entire infrastructure, which allows me to focus on writing code without worrying about maintenance."

"The platform remains stable with well-designed processes, despite being a complex and technical tool."

"WorkFusion's SAP integrations are really good."

More WorkFusion pros

Cons

"Somehow the product group within CA left the product dry from some regular expression functionality."

"OCR capability should be added as a feature."

"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."

"Make some of the features more open source that way developers can have more flexibility."

"In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity. The system can break down, requiring numerous exception cases, thus complicating workflow creation."

"I would like WorkFusion to improve the automation rate when evaluating unstructured text."

"The most common issue we have is with the OCR, but that also depends on the quality of the documents your scanning. Still, I would say the OCR is comparable to other solutions. I wouldn't say it's better or worse than other OCR engines."

"It is difficult for non-technical users to use WorkFusion. If we really want to build automation, we definitely need Java developers. Their RPA is not for non-technical people. If I look at competing products, like Automation Anywhere, UiPath, Blue Prism, or even Power Automate, a non-technical person can build basic automations and deploy them. Since non-technical people can easily build basic automations, they can be deployed in no time. With WorkFusion, there isn't a similar feature that works well. One needs to write code from scratch to build automation. That is definitely a deterrent if we really want to do quick, dirty automation. I would not rate WorkFusion very high on their no-code, low-code paradigm. In this area, I would definitely expect them to improve."

"The product could do more to expand its 'codeless' coding options by adding drag-and-drop assistance in building bots for non-technical users."

"I would also like for it to be NLP-based."

"I would like it if they provided a more detailed roadmap in terms of where they are going with the product. As we are trying to make decisions about the things that we are going to do to try to augment our capabilities, we could know whether they are thinking about the same things or not."

"I would rate the stability as four out of ten. I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues."

More WorkFusion cons

Pricing and Cost Advice

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."

"There are a lot of automation savings from any process which is repeatable."

"The solution was not the cheapest, but it was also not the most expensive. Workfusion was very open to negotiating pricing and to working within the objectives of our firm."

"It is not the most expensive solution, but it is also not the cheapest."

"The overall cost could come down a bit in terms of maintaining the servers. Because it can handle complicated things in big use cases, the infrastructure is also correspondingly big. It would be nice to bring that cost down."

"The pricing is fair because WorkFusion's out-of-the-box solution is appealing."

"I can't speak to pricing. It's a contract signed by upper management."

"We have a good deal from WorkFusion. We have an unlimited global licensing deal with WorkFusion. For us, it is a no-worry solution. We can go ahead and use it as much as possible anywhere we need it. If WorkFusion has a different kind of a deal for licensing with others, then their business decisions need to be evaluated based on that."

"Find it online."

"My client is using RPA Express, which is available for them to use free of charge."

More WorkFusion pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

30%

Computer Software Company

15%

Government

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about WorkFusion?

If you compare it to its competitors in the market, it is more Java-native.

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What is your experience regarding pricing and costs for WorkFusion?

WorkFusion is cheaper than Kofax, but I cannot compare it to UiPath ( /products/uipath-reviews ) without exact pricing. It is worth the money as a tool.

See all answers

What needs improvement with WorkFusion?

In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity. The system can break down, requiring numerous exception cases, thus complic...

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Comparisons

Microsoft System Center Orchestrator vs CA Process Automation

Compared 100% of the time

More CA Process Automation Competitors

UiPath Platform vs WorkFusion

Compared 38% of the time

Microsoft Power Automate vs WorkFusion

Compared 17% of the time

Automation Anywhere vs WorkFusion

Compared 12% of the time

ELMA 365 vs WorkFusion

Compared 7% of the time

Tungsten RPA vs WorkFusion

Compared 6% of the time

More WorkFusion Competitors

Product Reports

Buyer's Guide

CA Process Automation

June 2025

Download CA Process Automation product report

Buyer's Guide

WorkFusion

May 2025

Download WorkFusion product report

Also Known As

CA IT Process Automation Manager

No data available

Overview

CA Process Automation is designed to speed the delivery of IT services while helping to remove manual errors. By defining, automating and orchestrating processes across organizational silos that use disparate systems, CA Process Automation helps improve productivity while also enforcing standards. With CA Process Automation, you can automate IT processes that span multiple organizations and systems, reduce the time it takes to deliver services and enforce standards and compliance policies across departments. CA Process Automation helps you automate IT processes to reduce operational expenses, increase staff productivity, speed IT service delivery, improve service quality, and enforce compliance policies.

Broadcom

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.

WorkFusion

Sample Customers

Unum, HCL Technologies, Logicalis

Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street

Buyer's Guide

CA Process Automation vs. WorkFusion

June 2025

Free Report: CA Process Automation vs. WorkFusion

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